9 minutes | Feb 26th 2020

Primary Care Welcomes Virtual Behavioral Health to the Doctor’s Office

Primary care physicians have long grappled with the challenge of helping their patients make healthier choices after their appointments are over. But what if they could offer their patients instant access to behavioral health before they head home? North Carolina-based Atrium Health now offers patients virtual behavioral health services within their primary care practices. Will Behrmann, assistant vice president of innovation at Atrium Health, recently joined the New Ideas podcast to discuss how Atrium’s efforts to better understand its patients and their lives inspired the virtual visit initiative. The episode also explores: • Tapping the insights of “nudge theory” to improve patient care • Identifying patients for potential behavioral health needs • How to develop protocols for virtual visits and referrals