13 minutes | Nov 14, 2019

Digital Strategies for Patient Engagement

In the last few years, tech-savvy companies like Doctor on Demand, Teladoc and American Well have begun offering consumers a healthcare experience that’s convenient, affordable, and easily accessible. For hospitals and health systems, the new digital competition is both an existential challenge to business as usual, and an opportunity to strengthen their relationships with patients through their own innovations. Sara Vaezy, chief digital strategy officer for Providence St. Joseph Health, joined the New Ideas podcast recently for a glimpse into the Renton, Washington-based health system’s vision for attracting and engaging consumers through a variety of digital platforms and services.
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