44 minutes | Nov 21, 2018

Stumbling Giants with James Darroch

In this episode, Mitch talks to James Darroch, co-author with Patricia Meredith, of Stumbling Giants: Transforming Canada’s Banks for the Information Age. James speaks on how Canada’s Big Six banks are scrambling to improve customer service in an age of digital immediacy; how when banks acquire fintechs to remember the importance of striking a balance between evolving the platform and retaining those who made it; and what the new digital wallets, like Apple Pay and Google pay, can learn from the original ATM boom. Produced by Julia De Laurentiis Johnson for Church + State.
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