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32 minutes | Jan 25, 2023
”Living in a Van Down by the River” featuring Michael Albaum
In this episode we call "Living in a Van Down by the River," NARPM(R) Radio host Pete Neubig interviews “Roofstock” real estate investor podcast host/Roofstock Academy director Michael Albaum , who discusses what it takes to live in a van down by the river! Michael lived in a van with his wife and traveled the country while working full time. Roofstock is a platform that helps real estate investors purchase single-family homes all over the country. Roofstock works with thousands of real estate investors ranging from newbies to experienced. Learn what investors are looking for in a property manager, why they self-manage and how to overcome it.
46 minutes | Jan 17, 2023
Secrets of the Property Management Industry with 2023 NARPM® President Tim Wehner, MPM® RMP®
In this episode we call “Secrets of the Property Management Industry,” Pete interviews 2023 NARPM® President Tim Wehner, MPM® RMP®, and Vice President of Acquisition Integrations for Evernest, on discusses all things property management, including the Evernest/Dodson merger, why he gives back, how he got started in the business and sales secrets on growing your business. Also, Pete unveils the three numbers that changed his maintenance division around.
52 minutes | Dec 30, 2022
Secrets to Starting a New Property Management Company with Amy Karns Hanson
In this episode we call “Secrets to Starting a New Property Management Company," Pete interviews Amy Karns Hanson, MPM®, RMP®, of A Plus Management. Amy has successfully run her own brokerage for over 16 years and actively participates in real estate investing. In 2016, she moved to Dallas, Texas, where she currently is the Managing Broker for A Plus Management. She iwas 2022 Central Regional Vice President for NARPM® and is 2023 Treasurer. Pete’s hot topic of the day is "Owner Financing."
50 minutes | Dec 13, 2022
How to Grow Your Property Management Business
In this episode we call “How to Grow Your Property Management Business," Pete interviews Brian Hughes, co-founder of BizDev Mastermind. Pete and Brian discuss the difference between sales and marketing, what exactly does a BDM do, strategies to generate leads, key elements of a sales process and how to hire and compensate a property manager. Pete’s hot topic of the day is "Sales vs.Ops," the ying and the yang that is sales versus operations.
49 minutes | Nov 30, 2022
Strategy: Pulling Out All the Stops to Onboard 150 Units in 7 Days
In this episode we call “Strategy: Pulling Out All the Stops to Onboard 150 Units in 7 Days," an onboarding success story, Pete interviews NARPM® member Julie Mullinax, co-owner and CEO of CRM Properties in Indianapolis, Indiana. Pete talks to Julie about how she came to manage over 920 units in five different markets in Indiana (Indianapolis, Kokomo, Ft. Wayne, Muncie, Lafayette), including single-family and multi-family homes and three larger apartment complexes (25 to 60 units). She talks about her strategy of onboarding 150 units that had gone bad with another property management company and how she pulled out all stops to get the units onboarded in a seven-day period. Pete’s hot topic of the day is "Home Warranty Companies."
53 minutes | Nov 9, 2022
Streamlining Your Lease Renewal with Kyle Stephenson
In this episode we call “Streamlining your lease renewal process,” Pete interviews NARPM® member Kyle Stepenson, president of KRS Holdings Inc. in Richmond, VA. Pete talks to Kyle about how he came to manage over 4,000 units in the Richmond area, including single-family and multi-family homes. He talks about his strategy of vertical specialties in property management and putting together a team that specializes in a specific area with specific purposes. Pete’s hot topic talks about streamlining your lease-renewal process.
53 minutes | Sep 29, 2022
Catching Up With Kellie
In this episode we call “Catching Up With Kellie,” Pete interviews NARPM® Past President Kellie Tollifson (2020), MPM® RMP®, co-founder of T-Square Properties in the Greater Seattle area. Kellie began her 27-year career in property management as a landlord managing her own investment properties. After developing systems, processes and industry-leading service standards that answered needs in the marketplace for high-quality, tech-driven and cost-effective property management, she and her team grew T-Square Properties to over 600 single-family rentals and 110 homeowner associations. Kellie recently sold her business. Pete and Kellie discuss the main driver for that decision and the process she went through.
55 minutes | Sep 13, 2022
Escaping the Rat Race in Business with Dave Richter
In this episode we call “Escaping the Rat Race,” Pete interviews David Richter, author of “Profit First for Real Estate Investing.” Richter discusses how so many of us come up living in this rat race mentality. We go to school, get a job, work 9-5 and then carry on this mentality when we start our own businesses - living paycheck to paycheck and owner to owner, not prioritizing ourselves as the business owner, and looking for the number to escape the rat race mentality.
43 minutes | Aug 31, 2022
Break Free From the Grind: Running Your Business Without It Running You
In the new episode titled "Break Free From the Grind: Running Your Business Without It Running You," Pete catches up with Andrea Hardaway, president/founding partner of First Property Management, for a very candid conversation. Andrea is the author of the newly released "Property Management Freedom: Grow Your Property Management Company Without Burning Yourself Out" (2022). "Property Management Freedom" introduces a three-phase approach to breaking free of the endless operational work and moving towards living the type of life you set out to live when you started on this journey.
43 minutes | Aug 11, 2022
Where are they now?
In an episode we call “Where are they now?” Pete catches up with his old business partner and co-founder of Empire Industries, Steve Rozenberg. Steve discusses how he grew Empire Industries from inception to 950+ single family homes in three markets. Steve discusses, marketing, leveraging, hiring and the importance of the business owner growing. The business will only grow to the level of the business owner
53 minutes | Jul 31, 2022
NARPM Radio: Build a profitable enterprise that runs without you. Stop having the business run you.
Brad Sugars, best selling author, business coach and owner of ActionCOACH International, a franchise in 83 countries discusses the recipe for owning a business - A profitable enterprise that runs without you. If you own a PM company, don't try to be a better property manager try to be a better business owner. In this episode Brad discusses, hiring, training, building systems, building people and the blueprint for getting out of your own way and creating a profitable business that runs without you.
54 minutes | Jul 13, 2022
NARPM Radio: Are venture backed firms pushing out the small PM firms?
Doug Brien - Former NFL kicker and CEO of the venture backed firm, Mynd Management, discusses how he took his first company Waypoint Homes public, his take on institutional investors and how it will impact property management and why culture is so important. Doug discusses the advantages of national firms and why the industry still has room for the mom and pop firms.
59 minutes | Jun 27, 2022
The Three Financial Numbers You Should be Looking At
Daniel Craig, CEO of Profit Coach, tells you the three financial numbers you should be looking at in your company. Find out what the most common mistakes management companies are making regarding their financials when Pete Neubig, MPM® RMP®, dives deep to get the answers you’re looking for. Do you know what the most efficient way is for you to reduce your direct labor efficiency rate? Daniel was the co-author of the NARPM® Accounting Standards (a NARPM® member only benefit) and in this podcast he tells you how to implement it.
67 minutes | Jun 15, 2022
All Things Insurance for Property Managers
Pete Neubig, MPM® RMP® interviews Haitham Foty of Benchmark Insurance Group. Learn what type of insurance you need for a management company; the anatomy of a claim process; how to keep your costs down; how to go through the insurance audit; what does your insurance agent actually do for you; the benefits of a master policy; what is additionally insured actually mean and so much more. Pete asks all the questions about insurance that you always wanted answered.
66 minutes | May 31, 2022
Never Lose a Customer Again: Customer Service vs. Customer Experience
Do you know the difference between customer service and customer experience? Do you have challenges between sales and operations? Do you lose clients due to unhappiness? Pete Neubig, MPM® RMP®, interviews Joey Coleman, author of the bestselling book Never Lose a Customer Again. Learn how you can reduce churn and never lose a customer!
50 minutes | May 13, 2022
Will More People Start Using Professional Property Managers?
Pete Neubig, MPM® RMP®, and Rob Hahn discuss inflation and how it is driving massive amounts of money into the real estate industry. Will the small PM firm survive? Do we need to work with institutional investors to survive? Will more people start using professional property managers? Do we have to think about property management differently? Find out why Rob does not think housing prices have gone up. Rob answers these questions and more. The Price of Tomorrow by Jeff Booth Notorious ROB by Robert Hahn Notorious POD by Robert Hahn podcast
48 minutes | Apr 28, 2022
Leasing Process Saves Property Managers and Prospects Time
Zach Maurais built one of the first online delivery apps, Favor, sold it to HEB Groceries and is now tackling the challenge of the leasing process through technology with his new company Sunroom. In this podcast Pete Neubig, MPM® RMP®, asks Zach about his experiences raising capital and selling his business and does a deep dive into Sunroom and how the app works within the leasing process saving the property manager time and providing an overall better experience for prospective residents, owner and the property manager.
53 minutes | Apr 14, 2022
The Best Ways to Increase Profit
Pete Neubig, MPM® RMP®, interviews Brad Larson, MPM® RMP®, one of the industry’s thought leaders. Pete and Brad discuss some of the biggest changes and challenges happening to the industry, best ways to increase profit, how Brad implements new ideas, and more. This is a power-packed interview you don't want to miss.
53 minutes | Mar 25, 2022
Top 5 Ways to Kick Off your New Year (or Anytime!)
Pete Neubig, MPM® RMP®, gives his opinion on the hot topic: Should NARPM pay members that present at conferences? Get the top 5 ways to kick off your New Year (or anytime!) when Pete interviews Bob Preston, MPM® RMP®, owner of North County Property Group located in San Diego, host of Property Management Brainstorm Podcast and NARPM® Southwest Region RVP.
53 minutes | Mar 15, 2022
Firing Owners and Processes Best Practices
Property management is one of the most intensive process driven industries. Listen to Pete Neubig, MPM® RMP®, interview the Process King himself as they discuss the best practices into tackling reviewing your process. Errol Allen with EA Consulting has worked with numerous property management companies reviewing and revamping their processes. Find out what the biggest challenges are, how quickly it can be done, and what are the benefits of reviewing your processes.
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