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Multiply You Podcast
53 minutes | Jul 20, 2021
Using Software and Strategic Partnership to Win and Create a Real Competitive Advantage
David Giannetto is the Chief Executive Officer of WorkWave, a company that provides market-leading service-focused software to help deliver exceptional customer service and grow your company’s client base. David is also a frequent writer for national magazines, a keynote speaker, and author of the books Big Social Mobile: How Digital Initiatives Can Reshape the Enterprise and Drive Business Results, The Decoy Artist: America’s Last Hunter-Carver, and The Performance Power Grid: The Proven Method to Create and Sustain Superior Organizational Performance. David has nearly 20 years of experience leading and managing international organizations. Prior to joining WorkWave, he was the COO of Astea International, SVP of Performance Management at Salient Corporation, and CEO of The Telos Group LLC. In this episode… Software automation tools are changing the way that businesses operate by allowing more efficient, cost-effective processes. So, how exactly can this help your pest control business achieve exponential growth? As the CEO of a service management solutions company, David Giannetto is supporting development for business operations. According to David, cloud-based and mobile software solutions maximize your savings and eliminate the competitive advantage that billion-dollar companies hold over smaller companies. Specifically for David’s company, the team is listening to the customer, understanding the market, and providing the best service possible for your business. In this episode of the Multiply You Podcast, Austin Clark is joined by David Giannetto, Chief Executive Officer of WorkWave, to talk about how software services are benefitting pest control companies and beyond. David describes how WorkWave’s partnerships are bringing all-around value to customers, the company’s progressive approach towards a changing market, and why a great company culture is essential for any business. David also goes into detail about how WorkWave can help you! Stay tuned.
52 minutes | Jul 13, 2021
The Best Strategies for Growing and Scaling Your Business
Bill Flynn is the Chief Catalyst at Catalyst Growth Advisors, where he helps leaders grow and scale their businesses. Bill has over 30 years of experience working for and advising hundreds of companies. He has a long track record of success which includes five successful outcomes, two IPOs, and seven acquisitions, including a turnaround during the 2008 financial crisis. Bill is also a sought-after speaker and multi-certified growth coach, a Mentor at Entrepreneurship for All (EforAll), an Advisory Board Member at Women’s Business Collaborative and CodeBroker, and a Member Coach at Marshall Goldsmith 100 Coaches. Bill is the author of Further, Faster: The Vital Few Steps That Take the Guesswork out of Growth. In this episode… There are many elements to consider when looking to create — and grow — a successful business. What should you look for when hiring? How can you improve as an employee or manager? What should you look for in a customer? Bill Flynn is here to answer all of these questions — and more. As a multi-certified growth coach with over 30 years of experience dedicated to studying the science of success, Bill knows what makes a company thrive. According to Bill, your main areas of focus should be your team, your client’s needs, and your company’s strategy and execution plan. So, how can you start to practically implement Bill’s tips and tricks for success? In this episode of the Multiply You Podcast, Austin Clark sits down with Bill Flynn, the Chief Catalyst at Catalyst Growth Advisors, to talk about the best ways to grow and scale your business. Bill discusses his own experience finding success, how to improve as a salesperson, and why you should approach customers with an open mind. Bill also shares his advice for developing your business and reveals his favorite resources to do so. Stay tuned.
29 minutes | Jul 6, 2021
How to Grow and Sell Your Company for the Highest Price
Austin Clark is the Owner of Moxie Pest Control of Arizona and the host of the Multiply You Podcast. Moxie offers customizable, premium service subscriptions for any of your pest needs. Moxie’s mission is to improve the quality of life for its customers, team, and community. In this episode… You should always be planning for the future of your business — especially if you’re looking to sell. According to Austin Clark, if you want to sell your company for the highest price, you have to make your company more valuable now so that it will be more profitable later. So, how can you start to create value in your business today? The answer lies in your growth model. Austin says that each business will have a different process, however, there are certain steps that guarantee growth. He suggests focusing on foundational growth first — your customers, rates, and services — in order to successfully begin your path towards development. In this episode of the Multiply You Podcast, Rise25 Co-founder Dr. Jeremy Weisz interviews host Austin Clark. Together, they discuss the best approach for growing and selling your company. Austin shares stories of his own experience growing a business, tips for early financial success, and strategies for adding value to your company now in preparation for future growth. Stay tuned!
37 minutes | Jun 29, 2021
Benchmarking and Best in Class
Dan Gordon is the Managing Director of PCO Bookkeepers, a bookkeeping and CFO consulting company that works with pest control companies nationwide. After Dan started PCO Bookkeepers in 2000, the company grew to include staff members who are CPAs, MBAs, enrolled agents, and full-charged bookkeepers. As experts in financial management, Dan and his team help grow and manage rapidly expanding pest control companies. Dan is also the Managing Partner of Turf Books, the Managing Director of PCO M&A Specialists, and a Managing Member of Wealth Depot LLC. In addition to this, Dan is a sought-after lecturer and has written articles for NPMA’s PestWorld, PMP, PCT, Lawn & Landscape, and Landscape Management. In this episode… How should you manage your finances for optimal growth in the pest control industry? What are the most common bookkeeping mistakes, and how can you avoid them within your own business? Finance expert Dan Gordon specializes in accounting for pest control and lawn care businesses. According to Dan, there is no regulation on accounting and bookkeeping within the pest control industry, so it’s important to seek out help and resources to make sure that you’re on track for exponential growth. The pest and lawn industry is a recurring revenue industry, and Dan is here to share his advice on how to secure good financial standing and development. In this episode of the Multiply You Podcast, Austin Clark sits down with Dan Gordon, Managing Director of PCO Bookkeepers, to talk about accounting, bookkeeping, and financial growth within the pest control industry. Dan shares when to buy and sell, the future of the economy in the post-pandemic world, and tips for categorizing and managing accounts for your business. Stay tuned.
27 minutes | Jun 22, 2021
How to Attract Your Best Customers
Austin Clark is the Owner of Moxie Pest Control of Arizona and the host of the Multiply You Podcast. Moxie offers customizable, premium service subscriptions for any of your pest needs. Moxie’s mission is to improve the quality of life for its customers, team, and community. In this episode… Let’s face it: not all customers are created equal. Oftentimes, businesses are focused on providing great service for anyone who shows interest, instead of focusing on giving life-long value to clients who are a great fit for their company’s values. So, how can you draw in your best customers and avoid exhausting your team with nightmarish consumers? According to Austin Clark, the first step is to identify your ideal client. Once you know who you want to work with, you can easily identify the red flags of customers you don’t want to work with. From there, you’ll be able to put more energy into growing and scaling your company. So, how can you start to narrow down your model customer today? In this episode of the Multiply You Podcast, host Austin Clark is interviewed by Rise25 Co-founder Dr. Jeremy Weisz. Austin discusses his own stories of working with nightmare customers, tips for building on your core values, and advice on how to discover — and attract — the clients that are right for you. Stay tuned!
61 minutes | Jun 15, 2021
Building an Ironman Mindset
Robert Clinkenbeard is a coach, author, speaker, 4-time Ironman, and the Founder and CEO of The Radix Group, where he helps companies scale and gain higher-level performance. In 2001, Robert co-founded Integrated Landscape Management (ILM) and scaled the business to $20 million before his exit — all while raising a large family. Robert is also the host of The Commercial Landscaper Podcast, a show about Ironman mindset conversations for service industry leaders. For the past 20 years, Robert has competed in rugby, soccer, and Ironman triathlons to maintain his discipline, execution, and strategy skills. In this episode… Do you want to grow and scale your business for a successful exit? Are you looking for the best leadership strategies that will help you and your employees work through obstacles and achieve peak performance? If your answer is yes, then this episode of the Multiply You Podcast is a must-listen! After successfully scaling and exiting his own business, Robert Clinkenbeard decided to pursue a new dream: coaching other leaders in both personal and business development. Robert suggests that in order to grow, you have to be disciplined, create a roadmap for your desired future, and surround yourself with industry experts, mentors, and coaches. Want to learn more? In this episode of the Multiply You Podcast, Austin Clark sits down with Robert Clinkenbeard, Founder and CEO of The Radix Group, to talk about scaling your business. Robert shares strategies for working on your company rather than in it, eliminating ego as a leader, and applying the Ironman mindset to achieve your professional goals. Stay tuned for more.
42 minutes | Jun 8, 2021
Creating an Incredible Customer Experience
Nate Brown is the Co-founder of CX Accelerator, a company that helps customer experience-focused professionals succeed through a first-class virtual community. He is also the Chief Experience Officer at Officium Labs, where he serves customers and builds up brand presence through story-driven marketing. Nate is the author of the “CX Primer,” a comprehensive guide to customer experience management. He was named the CX Influencer of the Year by Cloud Cherry in 2019 and a Top Global CX Thought Leader by TruRating, Qminder, ProcedureFlow, and many others. In this episode… A great customer experience is what gives your product or service value, but a bad customer experience can make you lose business. So how do you make sure your customers are getting the best experience possible? What are the strategies to positively impact your customers? Customer service expert Nate Brown says that your customers are a big part of marketing; they network and share their experience — good or bad — with other potential customers. You have to earn a great reputation from customers by creating an effortless experience for them. So how exactly can you foster a culture in your business that inspires a positive encounter for your customers and a favorable opinion of your company? In this episode of the Multiply You Podcast, Austin Clark is joined by Nate Brown, Co-founder of CX Accelerator and Chief Experience Officer of Officium Labs, to talk about strategies for promoting incredible customer experiences. Listen in as Nate shares the best practices of customer experience, from employee connection, to establishing loyalty, to creating a unique brand identity. Stay tuned.
29 minutes | Jun 1, 2021
Power of Pricing: Revenue is Vanity and Profit Sanity
Austin Clark is the Owner of Moxie Pest Control of Arizona and the host of the Multiply You Podcast. Moxie offers customizable, premium service subscriptions for any of your pest needs. Moxie’s mission is to improve the quality of life for its customers, team, and community. In this episode… Pricing is a powerful tool, and it can make or break your business. But how do you determine the right pricing for your business? What are the strategies for creating revenue while maintaining customer satisfaction? Austin Clark has learned from past pricing mistakes within his own business, and he’s here to share strategies for generating a profit while controlling your prices. It’s easy to overlook important costs — especially when starting a business. To avoid this, Austin shares educational resources, his own tried-and-true formulas, and more tips that can help you make a difference in your business’ pricing today! In this episode of the Multiply You Podcast, Dr. Jeremy Weisz, Co-founder of Rise25, sits down with host Austin Clark to discuss the influence that pricing can have on your business. Listen in as Austin shares his expert advice for staying focused on your strategy, communicating cost changes to clients, and using your price adjustments to improve the value of your services. Stay tuned.
39 minutes | May 25, 2021
Building Meaningful Relationships with Your Clients Through Handwritten Communication
Rick Elmore is the Founder and CEO of Simply Noted, a company that allows clients to engage with customers in a personalized, memorable way. He is an entrepreneur, sales and marketing expert, and former NFL player. With Simply Noted, Rick scales handwritten communication to help businesses across all industries excel and build meaningful relationships with clients, customers, and employees. In this episode… Are you looking to upgrade your marketing techniques to help your business grow? Do you want to create more personal relationships with your customers? If so, this episode of the Multiply You Podcast is a must-listen! Building connections is an important aspect of maintaining loyal customers. Thankfully, Rick Elmore, an entrepreneur who has successfully grown his own business, is here to help. Rick’s business, Simply Noted, is paving the way for companies to easily utilize handwritten notes in order to increase the lifetime value of clients and get more referrals. In this episode of the Multiply You Podcast, Austin Clark sits down with Rick Elmore, Founder and CEO of Simply Noted, to talk about the benefits of handwritten communication in the digital age. Rick shares how Simply Noted can help your company better engage with customers, why you should continue to build strong relationships with your clients, and some of his tried-and-true entrepreneurial advice. Stay tuned.
61 minutes | May 18, 2021
The Importance of Surety Programs, Learning From Your Competitors, and Making Your Company Stand Out
Taylor Wilstead is the President of Bonding Solutions, a company that provides surety services for contractors, developers, and other businesses nationwide. He also works with other business owners to start and grow their companies. After pursuing a degree in business nearly 20 years ago, Taylor began working at Bonding Solutions. Since then, he has assisted in the growth of the agency, stepped into the ownership role, and developed a successful platform for nationwide surety offerings. In this episode… Does your company prioritize surety and bonding? Or, does your company see surety and bonding as unnecessary and confusing? Either way, it’s time for businesses everywhere to face this fact: surety and bonding for your company are just as important as insurance. Whether you’re a startup or a multimillion-dollar company, not being bonded disqualifies you from a lot of business. Thankfully, that’s why Taylor Wilstead of Bonding Solutions is here today: to explain what a bond is, and how you can acquire the right bond for your business. In this episode of the Multiply You Podcast, Austin Clark sits down with Taylor Wilstead, President of Bonding Solutions, to talk about the importance of surety and bonding for your company. Tune in to hear Taylor’s expert tips on bonding your business, his proven strategies for hiring dedicated employees, and the important elements that will make your company stand out from its competitors. Stay tuned!
58 minutes | May 11, 2021
The Advantages of Working With Sales Representatives
Robert Snyder is a Sales Representative at Target Specialty Products, a leading wholesale distributor of specialty agricultural chemicals, application equipment, services, and education. Robert has over 25 years of experience in operations, sales, acquisitions, and technical service and is an expert in many fields, including operational management and business development initiatives. He is an Associate Certified Entomologist (ACE) and is one of the top representatives when it comes to chemical distribution. Outside of the office, Robert enjoys hunting, fishing, spending time with his wife, and being outdoors with his two sons. In this episode… Everyone wants to save money, but when it comes to your business’ resources, you shouldn’t be frugal. Cheap products and equipment can actually hurt your business in the long run by costing you more in labor and lowering your retention rate with customers. So how do you make sure you have the best products in your industry? Finding the right vendor is an important step in attaining longevity within your business. Robert Snyder, an expert sales representative, says that distributors can cater to your needs and help you choose a long-term plan for your business. With over two decades of experience in the sales industry, Robert knows the best ways to approach vendors — and avoid common mistakes that beginners make. In this episode of the Multiply You Podcast, Austin Clark talks with Robert Snyder, a top Sales Representative at Target Specialty Products, about the value of shopping through sales representatives. According to Robert, representatives can help you find ways to save money without sacrificing quality. He shares his own experience in the sales industry, specific advantages of working with sales representatives, and tried-and-true strategies for finding the right vendor.
53 minutes | May 4, 2021
Finding the Right Insurance Plan for Your Business
Guffy Wright is a Commercial Insurance Advisor and Partner at The Mahoney Group, one of the fastest-growing insurance and benefits brokerages in the nation. Guffy has nearly 20 years of experience in the industry, and he serves as the Insurance and Risk Management Advisor to multi-family construction and home service clients. At The Mahoney Group, Guffy has been recognized many times as a new business sales leader with the largest customer retention and growth. Outside of work, Guffy loves fishing and boating, sports (especially pickleball), serving within the community, and spending time with his wife and four children. In this episode… While you’re growing and scaling your business, it can be easy to put off finding the right insurance policy. However, without an insurance plan, your company is vulnerable to serious financial trouble. So how do you find the right plan for your business when you don’t know much about the insurance industry? A professional can help put the right policies in place so that you can continue to develop your business. The best insurance agents are looking at what companies actually want and need for their insurance. Guffy Wright, who has 20 years of experience in the industry, says that working with an insurance agency is an investment, not a cost. In this episode of the Multiply You Podcast, Austin Clark sits down with Guffy Wright, Commercial Insurance Advisor and Partner at The Mahoney Group, to discuss the best methods for finding the right insurance policy. Guffy talks about the specific policies all business owners should have, red flags to watch out for, and how your insurance tools can help you outperform in the marketplace. Stay tuned.
54 minutes | Apr 27, 2021
Optimizing Your Business to Better Serve Your Customers
Jared Green is an entrepreneur and the Founder of PestRoutes, an end-to-end office management software for field service companies. Jared started out as a Sales Manager at Romney Pest Control before graduating from Brigham Young University with a degree in accounting and computer science. Since then, he has also founded TextRoutes, a software application that automates the scheduling process for sales companies. Jared currently lives in Texas with his wife and three children. In this episode… As a business owner, you’re often striving to meet everyone’s needs. However, trying to please every person can sometimes cause you to focus on tactics that won’t help your business grow. So what priorities are worth your attention? And, how can you optimize your business to serve your customers better? According to Jared Green, you can’t say “yes” to everything, so you have to prioritize your goals. You have to ask yourself why your customers care about your business and use that as a guide for where you focus your time. By doing so, you’ll be catering to your ideal customers while growing your business. In this episode of the Multiply You Podcast, Austin Clark talks with Jared Green, Founder of PestRoutes, about the benefits of using the right software and how it can help you reach your customers. Jared shares his story of becoming an entrepreneur, why it’s important to set goals, and how you can develop your business by focusing on the customer’s needs. Stay tuned!
22 minutes | Apr 20, 2021
Financial Suicide That is a No-Brainer
Austin Clark is the Owner of Moxie Pest Control of Arizona and the host of the Multiply You Podcast. Moxie offers customizable, premium service subscriptions for any of your pest needs. Moxie’s mission is to improve the quality of life for its customers, team, and community. In this episode… When you’re working with multiple people and sharing leadership responsibilities, how can you make sure that your growing company continues to reflect your values? What’s the key to keeping all the branches of your business developing smoothly? And why would financial suicide ever be a no-brainer? Austin Clark has experience scaling his business and effectively leading a team alongside various nationwide locations. He knows that when it comes to hiring, firing, and developing your business, you’re going to need to make some tough calls. However, according to Austin, some of the hardest decisions you’ll need to make might be things you already figured out when you were a kid. In this episode of the Multiply You Podcast, Rise25 Co-founder Dr. Jeremy Weisz sits down with host Austin Clark to discuss how you can avoid financial ruin within your business and not lose sight of what’s important. Austin shares his tips on defining your company’s mission, investing in your team’s talent, and hiring based on your core values to increase your business’ revenue. Stay tuned.
29 minutes | Apr 13, 2021
Management by Transparency and Accountability
Austin Clark is the Owner of Moxie Pest Control of Arizona and the host of the Multiply You Podcast. Moxie offers customizable, premium service subscriptions for any of your pest needs. Moxie’s mission is to improve the quality of life for its customers, team, and community. In this episode… Good leadership is essential for a thriving business. But how do you know if you’re being the best manager you can be? What strategies can help you improve the way you lead your company? Austin Clark has had his share of managerial wins and losses. Tracking what works—and what doesn’t work—has helped him to develop as a leader. According to Austin, people don’t quit jobs—they quit managers. If you want to hold on to good employees and have everyone working as a team, improving your leadership skills is a necessary step. In this episode of the Multiply You Podcast, Rise25 Co-founder Dr. Jeremy Weisz sits down with host Austin Clark to talk about the tried and true methods of effective management. Austin shares his tips on communication, accountability, and transparency to help you identify your weak points so you can grow as a company and manager. Stay tuned.
68 minutes | Apr 6, 2021
Networking, Learning, and Growing Your Business Through Industry Organizations
Scott Steckel is President of the National Pest Management Association (NPMA) and Director of Strategic Development at one of the Top 100 pest businesses in the U.S., Plunkett’s Pest Control. Previously, Scott was a Regional Service Partner for Copesan and the Vice President of Varment Guard. His family has been in the pest management industry for three generations, and he’s focused on developing his team to provide a great customer experience. Scott has many specialties, including mergers & acquisitions, business development, coaching, and negotiations. He is currently on the Board of Directors for the Better Business Bureau of Central Ohio. In this episode… What is the key to growing your business? According to Scott Steckel, it’s about continuously building connections and educating yourself. One of the best ways to do this is to join an industry-specific organization. Scott’s background as a third-generation pest industry worker and military veteran has shaped his career. Now he’s the President of a pest industry association and has gained insight into the best ways to develop your business. In this episode of the Multiply You Podcast, Austin Clark talks with Scott Steckel, President of the National Pest Management Association, about education and networking through industry organizations. Scott describes how these organizations can help you identify your top priorities, further your training, and create a stronger, more productive work environment. Scott says the most important part in growing your business is knowing that it’s never too late to learn.
26 minutes | Mar 30, 2021
How to Successfully Achieve Your Goals
Austin Clark is the Owner of Moxie Pest Control of Arizona and the host of the Multiply You Podcast. Moxie offers customizable, premium service subscriptions for any of your pest needs. Moxie’s mission is to improve the quality of life for its customers, team, and community. In this episode… Setting goals is a vital part of developing both your business and yourself. But knowing where you want to go isn’t a roadmap for getting there. How do you stick to a plan without getting stuck? Austin Clark is a master at achieving his goals, but he hasn’t always been. He learned that you need to be specific if you want to stay on track. Now, Austin uses tested strategies to keep his goals from slipping out of reach. He explains that with a plan, a method of accountability, and consistent action, you can achieve your goals and find success in all areas of your life. In this episode of the Multiply You Podcast, Rise25 Co-founder Dr. Jeremy Weisz interviews host Austin Clark to discuss turning your plans into a reality. Austin shares his experiences with goals that have fallen flat, gives advice on how you can avoid the same mistakes, and offers some useful tactics for finding motivation.
53 minutes | Mar 23, 2021
The Educational Value of Industry Associations
Cody Smith is the Owner of Dynamic Pest Control LLC, a family-owned and operated pest control company based in Mesa, Arizona. Dynamic Pest Control LLC has been in business for over 35 years. In addition to owning his pest control company, Cody is also the President of the AzPPO, which is the industry association for pest control in Arizona. In this episode… What exactly can an industry association do for your business? How can continued education help advance your company? Is there support available for owners that you’re missing out on? Whether you’re looking to start or grow your business, industry associations can help! According to Cody Smith, professional associations provide resources for your business and serve as a voice for you—especially when it comes to government regulations. In this episode of the Multiply You Podcast, Cody Smith, the Owner of Dynamic Pest Control LLC and President of the Arizona Pest Professional Association(AzPPO), sits down with host Austin Clark to discuss the benefits of industry associations. Cody explains how he first got involved with AzPPO, the ways it helps with networking, and the educational opportunities it provides for members. Stay tuned.
22 minutes | Mar 16, 2021
How to Go From Not Making Payroll to Hawaii Vacation
Austin Clark is the Owner of Moxie Pest Control of Arizona and the host of the Multiply You Podcast. Moxie offers customizable, premium service subscriptions for any of your pest needs. Moxie’s mission is to improve the quality of life for its customers, team, and community. In this episode… Making a profit is a vital part of keeping any business running. Finances can get even trickier when you decide to expand. How can you make sure you’ll have enough money to survive? When Austin Clark first started his business, he ended up in a situation where he had to sign over his car’s title to make payroll. That experience motivated him to figure out what he was doing wrong and find a better way to manage his resources. Now, instead of worrying over how to pay his employees, Austin’s business is thriving. In this episode of the Multiply YouPodcast, Rise25 Co-founder Dr. Jeremy Weisz sits down with host Austin Clark to discuss how companies can eliminate money problems and start making a profit. Austin shares his recommendations for pricing, developing productivity amongst employees, and creating value within your business to set your finances straight. Stay tuned!
59 minutes | Mar 9, 2021
E-Myth Any Business with Michael E. Gerber
Michael E. Gerber is a business coach, speaker, and the author of The New York Times’ mega best-seller, The E-Myth Revisited. He is also the author of 28 other books regarding small business, entrepreneurship, leadership, and industry-specific E-Myth advice. Michael was named the “World’s #1 Small Business Guru” by Inc. Magazine. His business development companies have served hundreds of thousands of small business owners for over 40 years. Michael’s mission is to “transform the state of small business, worldwide.” In this episode… The Entrepreneurial Myth, or the E-Myth, is the false assumption that experts in the technical work of a business will be qualified to run a business that does that kind of work. This concept often leads to the failure of small businesses. So how can you avoid this fatal presumption and help your small business grow? Business development is a continuing process, and owners need to approach their businesses as students. E-Myth expert Michael E. Gerber knows the questions that owners should be asking themselves if they want to create a business system that works. Instead of telling you what to do, Michael believes in teaching you how to think about what to do. In this episode of the Multiply You podcast, Austin Clark is joined by Michael E. Gerber, author of the mega best-seller The E-Myth Revisited: Why Most Small Businesses Don’t Work and What to Do About It. Michael describes how to move beyond the business perspective, awaken the creator within yourself, and transform the state of entrepreneurship to improve your business. Stay tuned.
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