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23 minutes | Jan 22, 2020
MSP Voice Episode 72 - “Managed Defense, Detection and Response” with Yigal Behar
Podcast main page: www.mspvoice.com/ Show-notes: www.mspvoice.com/msp-voice-episode-72/ Guest: Yigal Behar Company: 2Secure This week’s guest is Yigal Behar with 2Secure out of the New York City area. Yigal came to the US from Israel where he had an IT consulting firm and also worked at a company providing security services. Taking his enterprise expertise to the US, he decided to open up a consultancy to help smaller businesses be more secure. Yigal doesn’t like to place his business solely in the MSSP box as he also offers MDDR (Managed Defense, Detection and Response). MDDR has aspects of MSSP but also offers more proactive detection and remediation. Yigal has also written the book “Digital War: The One Cybersecurity Strategy You Need to Implement Now to Secure Your Business.” Which you can download in ebook form from his website: https://www.2secure.biz/#free Yigal and I have a great conversation about a number of security issues related to MSPs
33 minutes | Jan 15, 2020
MSP Voice Episode 71 - “Longevity as a Startup” with Larry Bianculli
Podcast main page: www.mspvoice.com/ Show-notes: www.mspvoice.com/msp-voice-episode-71/ Guest: Larry Bianculli Company: Contemporary Computer Services, Inc (CCSI) This week’s guest is Larry Bianculli, managing director, with CCSI who provide MSP and MSSP services in the New York City/Long Island area. CCSI (which stands for Contemporary Computers Services) has been around since 1974. CCSI has always been focused on services, the founders coming from IBM. CCSI has a range of customers from SMB to fortune 500. They have customers around the US as well as overseas. Larry has been with CCSI for 4 years and is focused on growing the enterprise and commercial business. Prior to CSSI Larry spent over 15 years working for vendors (both big and small). For their large customers, CCSI helps to augment their IT staff in specialized areas. They’ve seen some great opportunities with co-managed SIEM. CCSI focuses mostly on financial, healthcare, insurance and manufacturing. Listen to the full episode for more information on how CCSI has been so successful over the years by essentially thinking of themselves as a startup.
34 minutes | Dec 18, 2019
MSP Voice Episode 70 - “Pricing and Packaging” with Nigel Moore
Podcast main page: www.mspvoice.com/ Show-notes: www.mspvoice.com/msp-voice-episode-70/ Guest: Nigel Moore Company: The Tech Tribe This week my guest is Nigel Moore with The Tech Tribe who joins us from Australia. Having been in the business since 2002, Nigel has an interesting story about how he came to own his own MSP in 2007. Starting as break-fix, it took a few years to convert everyone to MRR but along the way, he learned quite a bit. Nigel has documented what he learned in a book he wrote called “Package, Price, Profit - The Essential Guide to Packaging and Pricing Your MSP Plans” available from Amazon. Nigel shares a lot of his experiences in this episode that you can put into use today in your own MSP. While Nigel is no longer running his MSP, he does own a company called The Tech Tribe where he coaches MSPs on how to grow their business. During the podcast, we kept the topics to MSP business and I hope to have Nigel on the MSP Voice Webinar Series soon to talk about The Tech Tribe.
38 minutes | Dec 11, 2019
MSP Voice Episode 69 - “Self Made” with Andrew Lassise
Podcast main page: www.mspvoice.com/ Show-notes: www.mspvoice.com/msp-voice-episode-69/ Guest: Andrew Lassise Company: Rush Tech Support Andrew started off with a degree in finance in 2009. Unfortunately, because of the recession, he had to switch gears and focus on IT instead of finance. He found a position at a company doing break-fix remotely and then was approached by some friends about starting their own IT company. While the company didn’t last long, they had managed to get a large number of customers. Andrew worked out a deal with previous owners and was able to transition many of those customers to his own, new business...Rush Tech Support. Rush Tech focuses mostly on residential and through previous work relationships was able to grow even more through mergers with other tech support companies. Andrew was able to grow from just $36,000 in his first year by himself to over $1.75 million the next year. With a lot of continued merger and acquisition growth over the years, Rush Tech is still about 90% residential and 10% MSP. Andrew says they’re going to continue focusing on business and MSP work moving forward even though he still feels there’s a great market for residential. Andrew also hosts his own podcast called “Self Made and Sober” - With long-term sobriety, Andrew views this podcast as about the necessity for like-minded people trying to maintain sobriety while achieving more in their lives, whether it be personal, in business or spiritual. Each episode will feature guests, people Andrew looks up to in sobriety, in business, and in life. They discuss the ups and downs of their lives, how they achieved sobriety and success in all its many forms.
35 minutes | Dec 4, 2019
MSP Voice Episode 68 - “Clients, not Customers” with Thomas O’Brien
Podcast main page: www.mspvoice.com/ Show-notes: www.mspvoice.com/msp-voice-episode-68/ Guest: Thomas O’Brien Company: IDEOLITY This week I welcome Thomas O’Brien with IDEOLITY to the show. Thomas is in the Kansas City area and has been in business since 1988. While it took Thomas and his partners about 3 years to settle on IT services, they have been going strong ever since. In 2008 they changed the name of the company to IDEOLITY to better reflect what they do and it’s also much shorter than the previous name. Even though Thomas has been doing IT services for over 30 years, this is actually his 4th career. With the introduction of the Microcomputer, Thomas taught himself the platform and started up a training company to train companies on how to use these new computers. This experience eventually led him to IT services. With an educational background in psychology and government, Thomas went back to school in 1991 and got his master’s in computer and information management. He says this additional education experience really helped him to better understand the business. Interestingly, IDEOLITY has always been “the IT resource” for their clients and has basically had them on monthly contracts. They were doing break/fix in the early days, mostly because things always broke. While they have a core group of clients who have been with them since the ’90s, many of their customers have been with them for about 10 years. Thomas also recommends continuing education and found some great resources at the Kauffman Foundation which helped him tie the technical to the business aspects at IDEOLITY. Listen to the end to understand the meaning of the title of this episode.
36 minutes | Nov 20, 2019
MSP Voice Episode 67 - "Predictable Success" with Phillip Poarch
Podcast main page: www.mspvoice.com/ Show-notes: www.mspvoice.com/msp-voice-episode-67/ Guest: Phillip Poarch Company: Tolar Systems This week’s guest is Phillip Poarch with Tolar Systems out of Abilene, TX. Tolar has been in business since 1999 where they started with high-end consulting. In 2012 they switched over to the MSP model. Phillip has been with Tolar since 2012, the same year the changed their model. After educating their customer base on the MSP model they’ve had great success in Abilene and surrounding areas. By targeting verticals that have to deal with compliance they are able to use their expertise in security and compliance. To help their customers understand the importance of technology they share a book by Les McKeown called “Predictable Success: Getting Your Organization on the Growth Track-And Keeping It There”. The book talks about the life cycle of businesses and the importance of technology if they’re on a growth trajectory. By looking at the business's level of maturity, it helps them to recommend the technology they should be implementing. When I asked Phillip what technology he’s most excited about, he replied it’s is the upcoming release of the Rivian EV. It’s billed as the first adventure based electric truck. Tolar has already pre-ordered one and they’re very excited for its release. You can find more on Rivian here: https://rivian.com/
36 minutes | Oct 23, 2019
MSP Voice Episode 66 - "Open Book" with Eric Rieger
Podcast main page: www.mspvoice.com/ Show-notes: www.mspvoice.com/msp-voice-episode-66/ Guest: Eric Rieger Company: Webit Services This week’s guest is Eric Rieger from Webit Services out of the Chicago area. In business since 1996, Webit actually started under a different, less fortunate name which Eric explains. Eric had a few different careers before starting Webit which helped him to prepare for running his own business. Besides MSP Webit also helps companies with business intelligence and analytics and has developers on staff. Inspired by the book “The Great Game of Business” by Jack Stack (Amazon), Eric has adopted Open Book Management at Webit Services. We discuss at length the concepts of Open Book Management and how Webit has implemented it in their business. If you want to learn more, check out the website for The Great Game of Business here: https://www.greatgame.com/ One of the other concepts that Eric talks about is the power of purpose. He mentions a presentation by Clark Gey at the annual Gathering of Games conference. You can find it on YouTube here. After returning from the conference Eric and his team adopted their purpose, “keeping American business secure and productive”. Eric puts this into more perspective about how what they (and MSPs in general) do to keep the economy running.
34 minutes | Oct 16, 2019
MSP Voice Episode 65 “Gulf Shores MSP” with Dan Sadlis
Podcast main page: www.mspvoice.com/ Show-notes: www.mspvoice.com/msp-voice-episode-65/ This week’s guest is Dan Sadlis out of Gulf Shores, AL. Dan runs Tech Solution, focused on both break-fix and MSP. Because of his location in the Gulf Coast, a lot of his customers are seasonal but he also has managed customers. He only considers himself doing true MSP for the past 3-4 months since he just recently acquired his software stack but he’s been doing services for over 2 years. Dan has enjoyed working on computers from a young age and attended Capitol Technology University in the DC area where he focused on cybersecurity. After school, he returned to Alabama but couldn’t find work in the technology field. After working a few non-tech jobs and doing IT work for people on the side, he realized he could make more money by opening his own business. While he prefers the MSP work, he plans on continuing the break/fix side and getting to know his customers even better.
26 minutes | Oct 9, 2019
MSP Voice Episode 64 “Marketing with your Peers” with Esther Deutsch
Podcast main page: www.mspvoice.com/ Show-notes: www.mspvoice.com/msp-voice-episode-64/ Guest: Esther Deutsch Company: RCS Professional Services This week I am joined by Esther Deutsch from RCS Professional Services in New York City. Esther is the Operations Manager at RCS and she gives some great insights into her role and also about a peer group she’s forming aimed at MSP marketing professionals (more information on that down below). Started in 1999 by Jeffrey Tebele, RCS Professional Services traces their roots back to Rockwell Computer and Software, a chain of electronics stores in NYC in the ’80s. By focusing on services Jeffrey has built RCS Professional Services into a multi-state provider of IT services and support. When I asked what vertical markets RCS servers, Esther said that it’s the wish to serve all companies who a Phish Phans (Jeffrey is a huge Phish Phan).
23 minutes | Oct 2, 2019
MSP Voice Episode 63 - “A Family Affair” with Nancy Sabino
Podcast main page: www.mspvoice.com/ Show-notes: www.mspvoice.com/msp-voice-episode-63/ Guest: Nancy Sabino Company: SabinoCompTech This week’s guest is Nancy Sabino with SabinoCompTech out of Houston, TX. Nancy is the CEO and co-founder of SabinoCompTech, her husband, Angle, is the other co-founder and also the COO. Their getting started story is very interesting and they even feature it on their website. In business now for 10 years, Nancy says they’re basically on version 3.0 of their company after some trial and error (and changing business models). They’re now a full-service MSP serving several verticals.
26 minutes | Sep 4, 2019
MSP Voice Episode 62 - “Joining the Franchise” with Matt Lewis
Podcast main page: www.mspvoice.com/ Show-notes: www.mspvoice.com/msp-voice-episode-62/ Matt Lewis is a technician for CMIT Solutions of Cincinnati, Northeast. Matt has been working in the MSP business for several years, starting at an MSP while still in college. Matt enjoys MSP work and the variety it provides and is onsite with customers most of his time. Matt is active on Reddit and Discord MSP channels and likes the help they provide through the community. CMIT Solutions is a national MSP franchise and provides for group buying power and also standardized tools and software. Some franchise locations still use different software if it fits their business and customers better. The franchise model also helps with marketing at the local level which can be a big help for a small MSP. As part of the franchise, you can also get support from other locations as needed.
25 minutes | Aug 28, 2019
MSP Voice Episode 61 - “M&A” with Josh Strzalko
Podcast main page: www.mspvoice.com/ Show-notes: www.mspvoice.com/msp-voice-episode-61/ Guest: Josh Strzalko Companies: Spiderhost and Eleet Technologies Josh started his business, Eleet Technologies, in 2004 after working for a dial-up internet service provider. Eleet started as an IT company but over the years evolved more into a development company focusing on websites and other services. Recently Josh acquired a local MSP hosting company, Spiderhost, and plans to bring the 2 companies together to offer MSP services as well as some of the development services offered by Eleet. Spiderhost focuses on hosting private clouds for their customers and since it’s hosting, their customers can save money since they don’t need a lot of equipment in their office.
33 minutes | Aug 21, 2019
MSP Voice Episode 60 - “The Right Tools for the Job” with Marvin Bee
Podcast main page: www.mspvoice.com/ Show-notes: www.mspvoice.com/msp-voice-episode-60/ Guest: Marvin Bee https://www.linkedin.com/in/marvin-bee-5a775a5/ Company: MB Systems http://mbsystems.net/ My guest this week is Marvin Bee of MB Systems in Ft. Lauderdale, FL. Marvin has been in business for himself for over 20 years. Marvin initially got started because he saw an opportunity at his previous employer that his employer didn’t want to pursue. While Marvin has been successful, his previous employer is no longer in business. Marvin wasn’t convinced that IT was for him but after some experience in college and not liking his marketing job, he decided to move into the computing industry. Marvin is a big believer in using the right tools for the job, especially good quality network testers. Marvin is also the host of a popular MSP podcast called Podnutz Pro https://podnutz.com/category/podnutz-pro/ which is part of the Podnutz tech podcasting network.
28 minutes | Aug 14, 2019
MSP Voice Episode 59 - “Purple Ocean” with Tony Tsao
Podcast main page: www.mspvoice.com/ Show-notes: www.mspvoice.com/msp-voice-episode-59/ Guest: Tony Tsao Company: Purplo This week’s guest is Tony Tsao with Purplo out of Vancouver, BC. Tony starts off by explaining his company name (hint: red and blue make purple) and then we jump into the interview. Tony has a background in programming but he’s also a CPA and he uses technology to help customers with the business processes. Tony typically starts working with customers on “mini-projects” before transitioning them to the managed services model. This way he knows if the companies are a good fit for each other. Purplo is a big proponent of the desktop as a service (DaaS) and they utilize Azure and CloudJumper to help deliver it.
33 minutes | Aug 7, 2019
MSP Voice Episode 58 - “The French Connection” with Gilles Gozlan
Podcast main page: www.mspvoice.com/ Show-notes: www.mspvoice.com/msp-voice-episode-58/ Guest: Gilles Gozlan Company: TeamReso Gilles is the president of Paris based TeamReso. In business for 10 years, TeamReso has also launched a few other companies including CloudReso (MSP, CloudBackup) and SysReso (customer development). With the EU adopting the General Data Protection Regulation (GDPR) backup has now become a very sought after service in France. Previously small businesses may not have seen value in backup with the new regulation they now know it’s required. GDPR covers just more than backup so it’s been driving a lot of MSP business over the past several years. Gilles did formally have a break/fix company but he sold that and formed TeamReso to focus on MSP and monthly contracts. News of the Week Red flags to notice at an MSP? https://www.reddit.com/r/msp/comments/ck1xnl/red_flags_to_notice_at_a_msp/ Brief: This poster is right out of school and has taken his first job at a small MSP. He’s wondering if there are red flags he needs to watch out for since this is his first job. How MSPs can profit for hiring under-qualified candidates https://www.channelfutures.com/best-practices/how-msps-can-profit-from-hiring-underqualified-candidates Brief: Is it better to hire someone without all the qualifications and then train them for the job?
27 minutes | Jul 31, 2019
MSP Voice Episode 57 - “Residential and Commercial” with Nate Sheen
Podcast main page: www.mspvoice.com/ Show-notes: www.mspvoice.com/msp-voice-episode-57/ Guest: Nate Sheen Company: DataCom Technologies This week I am joined by Nate Sheen out of the greater Cleveland, OH area. Nate has owned his own MSP, DataCom Technologies, for over 4 years now and having great success by focusing both on residential and commercial customers. Nate has all his customers on a month-to-month contract, even his residential customers which is great. Nate had a few different jobs before starting his own MSP, including 6 years in sales (but not technology sales). Nate has used his experience gained in sales and put it into his business. Nate loves to help people and he really enjoys helping people understand technology.
35 minutes | Jul 24, 2019
MSP Voice Episode 56 - “MSP360 and Sales” with Brian Helwig
Podcast main page: www.mspvoice.com/ Show-notes: www.mspvoice.com/msp-voice-episode-56/ Guest: Brian Helwig Company: MSP360 This week I’m happy to be joined by Brian Helwig, the CEO of MSP360 (formerly CloudBerry Lab). In case you haven’t heard, CloudBerry Lab is now MSP360. Brian and I previously worked together at Veeam where we had office next to each other. When I heard Brian was joining CloudBerry I was excited to work with him again. In this episode we start off talking about Brain’s new role as CEO and about CloudBerry’s name change to MSP360 but then we get into a great discussion about hiring (and retaining) sales people. Brian’s experience is building teams, and especially sales teams, makes him the perfect guest to share his advice. To start with, Brian recommends a book, “Never Hire a Bad Salesperson Again” which allows you to identify the key traits to hire someone who’s going to be successful. Brian continues the conversation with some great advice for all of you looking to hire salespeople.
36 minutes | Jul 17, 2019
MSP Voice Episode 55 - “Commit to CoMITS” with Bob Coppedge
Podcast main page: www.mspvoice.com/ Show-notes: www.mspvoice.com/msp-voice-episode-55/ Guest: Bob Coppedge Company: Simplex-IT Bob Coppedge is back and he has a new book. You may remember Bob from episode 33, Monthly Recurring Relationships where we talked about his MSP, Simplex-IT, and he also mentioned that he was writing a book about Co-Managed IT. The book is now available and I highly recommend it if you’re looking to grow your business in an area you may have thought there was no opportunity in. Co-Managed IT Services (or CoMITS as Bob calls them) is essentially working with customers who already have an IT staff but helping them to be more efficient. Bob explains the different types of CoMITs and also gives guidance on marketing, selling and delivering CoMITS. Bob talks about all of this and more in this episode and he even gives us a hint about his next book. Check out Bob’s book on Amazon - The MSP’S Survival Guide To Co-Managed IT Services: A Crotchety Old Geek’s Road Map on Marketing, Selling and Providing Managed Services to Organizations with Existing IT Staff (CoMITs)
36 minutes | Jul 10, 2019
MSP Voice Episode 54 - “What’s in a Brand?” with Dave Davenport
Podcast main page: www.mspvoice.com/ Show-notes: www.mspvoice.com/msp-voice-episode-54/ Guest: Dave Davenport Company: MotherG MotherG started out in 2006 as a pure play MSP serving the Chicago area (and now expanding to Milwaukee). Over time they’ve gone through several changes, including rebranding to what they’re known as now, MotherG. Dave shares the story of how they picked the name and what it means to them. With such a unique name Dave says that it helps people to remember who they are, much more than their previous name “TransTech Consulting Services”. Dave goes on to share what they’ve done over the years to expand and shares a number of great tips to be successful.
35 minutes | Jun 26, 2019
MSP Voice Episode 53 - “SECURITY” with John Kulas
Podcast main page: www.mspvoice.com/ Show-notes: www.mspvoice.com/msp-voice-episode-53/ Guest: John Kulas Company: undisclosed This week is a special episode where I have a security expert, John Kulas, join me to talk about security. John has spent a lot of time on the security side working for different companies. While he doesn’t work for an MSP he does have some great tips for MSPs (and others) when it comes to security. John talks first about his experiences in visiting cloud data centers and then shares some great tips on firewall rules. We also discuss some best practices around audits and when they should be performed. We finish things up with a special rapid-fire round.
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