84 minutes | Dec 11th 2019

Episode 2: Allan Ramiro, First Data Corporation

In this episode MIM founder and CEO, Adam Norman sits down with Allan Ramiro, a Global Major Incident Manager at First Data Corporation.  They discuss Allan's long career in which he has held operational roles through to Vice President of the Major Incident function. Allan shares his thoughts about Major Incident Management in the banking sector, discussing his time at JP Morgan Chase & Co, Citibank, Commonwealth bank, as well as his time at Hewlett Packard and IBM. Allan has moved between 4 different countries for roles and shares his insights on what make a great Major Incident Manager.
This episode was recorded across the internet so the audio quality is not quite at our usual high standard.

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