79 minutes | Oct 30th 2019

Episode 1: Nick Coates, Symantec

In this episode MIM founder and CEO, Adam Norman sits down with Nick Coates, Product Manager from Symantec. They talk about the 2.5 year journey that Symantec has been on, creating their first Major Incident function, what they call the Cloud Command Center. Nick shares the setup and structure of the team, some of the challenges they have faced, and the positive impact on their technical teams, their commercial customers and the business.

Watch the videocast of this episode
www.majorincidentmanagement.com
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