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Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)
23 minutes | Jun 17, 2021
How COVID Accelerated the Digital Transformation at Viatris
568: In this interview, we discuss how the IT team came together over one weekend and transitioned the entire company to virtual work with no business disruption, how COVID accelerated the pace of change for the entire organization, and steps Viatris has taken to keep its employees engaged throughout the pandemic. Ram highlights some of the technologies the company adopted that it likely would not have had it not been for the pandemic as well as the improvements Viatris has made to its preventive maintenance program as it adopts new technologies. Lastly, we discuss how IT is becoming a bigger part of the initial strategic discussion within the company, why Ram likes to hire people from the business into IT, and a variety of other topics. Also available on YouTube: _____________________________________ This episode is sponsored by Apptio and Tanium.
36 minutes | Jun 14, 2021
How Yasir Anwar Helped Williams Sonoma Become a Digital-First Retailer
567: In this interview, we discuss Williams-Sonoma’s digital transformation and how Yasir helped build a future-proof business model for the company that was able to not only withstand, but grow during the pandemic. He talks about the merging responsibilities of the CTO and CDO and what it means for the company to be “digital-first”. Yasir details how the company is focused on creating a frictionless customer experience, how digital and technology play a role in in-house design, and how Williams-Sonoma balances centralization with independence between their brands. Finally, we discuss what Yasir sees as the most salient trends in technology and digital coming out of the pandemic. Also available on YouTube: bit.ly/YouTube-567 _____________________________________ This episode is sponsored by Apptio and Tanium.
50 minutes | Jun 10, 2021
Dr. Francis Fukuyama on How Technology is Shaping American Democracy
566: In this interview, we discuss the state of American politics and the role that technology plays. Dr. Fukuyama describes what he sees as the rise of populism in the U.S., the deepening polarization between voters, and how platforms like Twitter, Facebook and Google have facilitated this polarization. He proposes the application of middleware to these platforms and provides possible benefits to such applications as well as criticisms that it has received. Additionally, Dr. Fukuyama gives his perspective on challenges arising from both Russia and China and provides an analysis of the current Biden Administration. Also available on YouTube: https://youtu.be/GpHGvsmdpuo _____________________________________ This episode is sponsored by Apptio and Tanium.
23 minutes | Jun 7, 2021
Verizon and Stanley Black & Decker CIOs on Customer Experience Innovation
565: In this interview, Rhonda discusses the four key focus areas for IT at Stanley Black & Decker once the pandemic struck and how COVID has given Stanley Black & Decker the permission to change and accelerate. Shankar discusses the stakeholder prioritization framework Verizon adopted during the pandemic in which it puts its employees first, customers second, society third, and its shareholders fourth, some of the innovative ideas Verizon has adopted during the pandemic, how Verizon has accelerated its digital transformation during the pandemic, among a variety of other topics. Also available on YouTube: https://www.youtube.com/watch?v=6CRMWsGFBtg&ab_channel=MetisStrategy _____________________________________ This episode is sponsored by Apptio and Tanium.
50 minutes | Jun 3, 2021
Michael Lewis' Latest Best Seller Chronicles the U.S. Government's Pandemic Response
564: In this interview, we discuss The Premonition and how the Centers for Disease Control and Prevention evolved into an organization ill equipped to manage a pandemic. Michael shares anecdotes from the interviews he conducted and how the problems that the pandemic wrought began long before the Trump Administration. We also discuss how he developed the stories for his book, what his career as an author is like between books and a variety of other topics. Also available on YouTube: bit.ly/YouTube-564 _____________________________________ This episode is sponsored by Zoho.
23 minutes | May 31, 2021
Data-Driven Operations and Automation with Shaleen Devgun and Atif Rafiq
563: In this interview, we discuss what drew Shaleen to Schneider, ways Schneider has disrupted itself over the years, why Schneider considers itself the Moneyball of trucking, and how the pandemic has accelerated the adoption of frictionless experience platforms at Schneider. We also discuss the importance of using familiar language when discussing digital transformation, the importance of embracing business agility, and getting used to the unknown, Atif and Shaleen’s take on the state of autonomous vehicles, among a variety of other topics. Also available on YouTube: https://youtu.be/k50J8oAtH7o _____________________________________ This episode is sponsored by Apptio and Tanium.
41 minutes | May 27, 2021
Tanium CEO Orion Hindawi on Cybersecurity and the Shifting IT Landscape
562: In this interview, Orion Hindawi, Co-Founder and CEO of Tanium, discusses the evolution of IT Infrastructures and cybersecurity. Orion gives an overview of Tanium’s business and discusses the changing ways companies look at adopting IT. He also covers the digital and technological transformations, the importance of curating strong ecosystems, and future opportunities for the company. Additionally, Orion shares his perspective on applying business cybersecurity knowledge to maintaining personal cybersecurity. Also available on YouTube: https://youtu.be/l7Igqc3rhio _____________________________________ This episode is sponsored by Apptio.
20 minutes | May 24, 2021
Insight CEO on the Growing Sophistication of Cyberattacks
561: In this interview, Ken Lamneck, President and CEO of Insight, discusses how cyber attacks are becoming more and more sophisticated, and four ways companies can protect themselves from these attacks. He discusses the importance of companies embracing the seriousness of cybersecurity, why cyber has to go from being buried in IT to being part of the fabric of the organization, and how governments are starting to take on a greater role in cybersecurity. Lastly, Ken discusses why he thinks IT is going to explode in the next 10 years, how all companies are becoming IT companies, among a variety of other topics. Also available on YouTube: https://youtu.be/N1e666Qd1pY _____________________________________ This episode is sponsored by Apptio.
56 minutes | May 20, 2021
How Former Best Buy CEO Hubert Joly Led a People-Driven Transformation
560: In this interview, Hubert Joly, former Chairman and Chief Executive Officer of Best Buy, discusses his personal philosophy on the goal of a business and why he viewed Best Buy as being more than just a technology retailer. Hubert goes on to share insight from his book such as how he identified weaknesses in Best Buy’s strategy and transformed the company to focus on collaboration with suppliers, alignment of interests of all stakeholders, and what he calls “human magic”. Also available on YouTube: https://www.youtube.com/watch?v=Ehey8SbEIWk&ab_channel=MetisStrategy _____________________________________ This episode is sponsored by Apptio.
33 minutes | May 17, 2021
HSBC's John Hinshaw on Digital Transformation and Strategic Partnerships
559: John Hinshaw, Group Chief Operating Officer of HSBC, discusses why he decided to join HSBC after a diverse career, and how many financial industry disruptors come from outside the industry. We discuss HSBC’s “coopetition” with FinTech and the advantages both sides get from partnering with each other, why HSBC has shifted from investing in later-stage companies to earlier-stage organizations in the Series A or angel rounds, and HSBC’s partnership with Google looking at financial crime and money laundering. John also discusses COVID’s impact on the digital adoption curve, the future of work at HSBC, and the rise of emerging technologies such as 5G, AI, and quantum computing. Check out Peter High’s recent article on Forbes HSBC’s COO Brings The Magic Of Silicon Valley To The 156 Year Old Bank. Also available on YouTube: _____________________________________ This episode is sponsored by Apptio.
17 minutes | May 13, 2021
CIOs of Comcast and Cox Enterprises Rethinking the Employee Experience
558: In this interview, Richard Cox, Chief Information Officer of Cox Enterprises, and Rick Rioboli, Chief Information Officer of Comcast, discuss how both executives are rethinking the employee experience for a new world of work. Rick shares his view on the future of work and why he thinks Comcast will work in a hybrid model once the pandemic is over, the cultural differences Rick has noticed between product development teams and IT teams, and how Rick went after the culture in IT when he joined Comcast and sought to transform the way the function worked. We also discuss how Richard defines leadership, why Cox Enterprises is putting cybersecurity at the top of mind for all of its employees, not just those in IT, among a variety of other topics. Also available on YouTube: https://youtu.be/3ymZhCKQpZQ _____________________________________ This episode is sponsored by Apptio.
23 minutes | May 10, 2021
Navy SEAL turned Tech Exec on VMware’s SaaS Transformation
557: In this interview, Mike Hayes, Chief Digital Transformation Officer of VMWare, discusses the increasingly blurred line between internal IT and the customer experience, VMware’s SaaS transformation, and Mike’s advice on how to effectively network. We also discuss lessons Mike learned serving in the White House, Mike’s experience at Bridgewater Associates and the importance of honest feedback loops, among a variety of other topics. Also available on YouTube: _____________________________________ This episode is sponsored by Apptio.
20 minutes | May 6, 2021
Developing Innovation Ecosystems with Novant Health and Alexion Pharmaceuticals
556: In this interview, Angela Yochem, the EVP and Chief Transformation & Digital Officer at Novant Health, and George Llado, the SVP and CIO of Alexion Pharmaceuticals, focus on the power of ecosystems. Angela discusses the importance of leveraging ecosystems to drive innovation at scale, and she shares the story of how Novant Health formed an “unconventional partnership” with Stewart-Haas to build ICU carts for overrun hospitals. Meanwhile, George discusses Alexion’s strategy of cultivating relationships with startups and venture capital firms to accelerate innovation, as well as his approach to strategic planning. Also available on YouTube: https://youtu.be/xveASeXRhM8 _____________________________________ This episode is sponsored by Apptio.
22 minutes | May 3, 2021
Cathy Southwick, Chief Information Officer, Pure Storage
555: In this interview, Cathy Southwick, CIO of Pure Storage, discusses the storage as a service model and IT’s three strategic priorities: scaling the IT organization, having a lens on security, and enabling the broader business. Cathy discusses how Pure Storage uses its own technology inside the business, the differences she has recognized working for a small and growing company versus a Fortune 15 giant, and how being a prior customer of Pure Storage has helped her since coming into the role. Lastly, Cathy talks about what customers look for in a strategic technology provider, how her IT team works with the rest of the organization, which is full of tech talent as a whole, and a variety of other topics. Also available on YouTube: https://youtu.be/q4TCb4t4SNw _____________________________________ This episode is sponsored by Apptio.
20 minutes | Apr 29, 2021
FedEx and FINRA CIOs on How Technology Drives Nimbleness
554: Rob Carter, the Executive Vice President of FedEx Information Services and the Chief Information Officer for FedEx, and Steve Randich, the Executive Vice President and Chief Information Officer of FINRA, discuss the role of technology in creating a nimble enterprise. Rob shares the story of how technology that once provided FedEx with a competitive advantage had become outdated, and the massive effort the company undertook to overhaul and modernize its legacy technology. Meanwhile, Steve discusses the benefits of being an early adopter of the cloud, how FINRA is pushing up against the limits of Amazon Web Services, and FINRA’s use of advanced analytics and machine learning to better identify fraud and bad actors. Also available on YouTube: https://youtu.be/yF2lPdDuScQ _____________________________________ This episode is sponsored by Apptio.
17 minutes | Apr 26, 2021
Preserving Company Culture and Growth During COVID
553: Marta Zarraga, Global Chief Information Officer of Capital Group discusses her experience onboarding into her new role virtually, how Capital Group has given flexibility to its employees during the pandemic so that they can best serve their customers, and how the company has adjusted to a mobile workforce. We also discuss aspects of work that are done much better face-to-face than remotely, Capital Group’s ambitions to expand more into Europe and Asia, the different experiences Marta has had across four different CIO roles, among a variety of other topics. _____________________________________ This episode is sponsored by Apptio.
22 minutes | Apr 22, 2021
How Strategy Drives Innovation at Wells Fargo and The Washington Post
552: Shailesh Prakash, the CIO and Chief Product Officer of the Washington Post, and Chintan Mehta, the CIO and Head of Digital, Technology, and Innovation for Wells Fargo, discuss strategy and its role in driving growth and innovation. Shailesh discusses how IT and engineering went from being a cost center to being a strategic differentiator and driver of business growth. He goes on to share the story of Arc Publishing and Zeus Technologies, which grew from internal solutions into sizable revenue drivers with over 200 customers. Meanwhile, Chintan shares his view on the importance of long-term strategic planning and how the company’s Strategy, Digital Platform & Innovation (SDI) group set strategy across the organization. Also available on YouTube: https://youtu.be/guLbJ9uCXu0 _____________________________________ This episode is sponsored by Apptio.
27 minutes | Apr 19, 2021
Moderna's CDO on How Tech Accelerated Vaccine Development
551: Marcello Damiani, the chief digital and operational excellence officer of Moderna, has been a major part of Moderna being at the forefront of the COVID vaccine development. In this interview, we discuss how Moderna is using messenger RNA to prevent and cure diseases, such as COVID-19, aspects of Moderna’s data strategy, and how the company has used data to run the most effective clinical trials possible. We discuss how Moderna is building a digital environment and how COVID accelerated the company’s digitization. Lastly, we discuss the emerging technologies Moderna has used in its digitization journey, the importance of being agile in how you adjust your day-to-day tactical activity to the strategy that you are building, among a variety of other topics. _____________________________________ This episode is sponsored by Apptio.
22 minutes | Apr 15, 2021
CIOs of Dow and CarMax Drive Process Modernization at Scale
550: Melanie Kalmar, the CIO & CDO of Dow, and Shamim Mohammad, the chief information & technology officer of CarMax both have experience modernizing large organizations. In this interview, Melanie discusses Dow’s adoption of agile and DevOps practices, offers insight into how she has reoriented IT around service delivery, and gives her take on how to innovate at scale. Meanwhile, Shamim discusses CarMax’s shift from a project orientation to a product orientation and why the traditional way of delivering IT projects does not work anymore. We also discuss how transforming to a nimbler organization has helped CarMax during the pandemic, among a variety of other topics. _____________________________________ This episode is sponsored by Apptio.
39 minutes | Apr 12, 2021
Pepsi's CIO on Effective Data & Digital Strategy
549: Seth Cohen, the global CIO of PepsiCo, leads IT for one of the largest beverage companies in the world. In this interview, we discuss the main difference between digital and analog companies along with PepsiCo’s digital agenda. We discuss how data strategy has evolved over the past 5-10 years, and a bit about PepsiCo’s own data journey. Lastly, we discuss cross-cultural communications lessons Seth has learned from living all over the world, the benefits of an East to West innovation path, PepsiCo’s experience switching to an entirely remote workforce, among a variety of other topics. _____________________________________ This episode is sponsored by Apptio.
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