12 minutes |
May 28, 2020
Ep. 023 - Is the customer always right?
27 minutes |
Mar 15, 2020
Ep. 022 - A few thoughts from vegas
20 minutes |
Feb 12, 2020
Ep. 021 - Improving the guest experience on a budget
31 minutes |
Jan 21, 2020
Ep. 020 - Q & A #1
25 minutes |
Dec 17, 2019
Ep. 019 - The Poisonous Promotion (and how to avoid it)
20 minutes |
Dec 11, 2019
Ep. 018 - Hard conversations in hospitality
20 minutes |
Dec 3, 2019
Ep. 017 - 2 Insanely practical tips for people in hospitality
20 minutes |
Nov 13, 2019
Ep. 016 - A few thoughts for the front lines
22 minutes |
Oct 15, 2019
Ep. 015 - Lessons from a grand opening
25 minutes |
Sep 11, 2019
Ep. 014 - The Posture of Hospitality
23 minutes |
Sep 3, 2019
Ep. 013 - The Meaningful Hospitality Ecosystem
28 minutes |
Aug 29, 2019
Ep. 012 - Self Care in Service
24 minutes |
Jul 12, 2019
Ep. 011 - I love my dentist
21 minutes |
Jun 27, 2019
Ep. 010 - What my favorite baseball team taught me about hospitality
21 minutes |
Jun 12, 2019
Ep. 009 - Hardships in hiring
30 minutes |
May 17, 2019
Ep. 008 - Maintaining Motivation In Hospitality
36 minutes |
May 9, 2019
ep. 007 - A proactive pursuit of health
17 minutes |
Apr 11, 2019
Ep. 006 - Exceeding Expectations
28 minutes |
Apr 7, 2019
Ep. 005 - Clear steps to an amazing orientation
17 minutes |
Mar 22, 2019
ep. 004 - Encouragement and Employee Engagement