The Secret Of Making Clients Love You, And Avoid The Crazy Ones
Are you in the real estate industry, and in the business of managing clients?
Are you looking for clients that loves your work, and that will come back to you again and again for more business?
Or, maybe you are just looking for a way to avoid the clients that drive you crazy?
Then this post and podcast is for you.
To purchase or sell a house can be, for many, the single largest investment that they will ever make.
The large amounts of money involved in buying or selling a house is a very personal and intimate experience, and emotions can fly high.
Imagine if the price that the client would like to sell his or her house for is higher than what the market supports.
What would you do as their agent?
Would you tell the client that you can't sell the house for that price, and potentially lose the sale, and the income?
To help you better handle similar situations like this, I sat down with one of the highest ranked real estate agents in Seattle, Kim Colaprete of Team Diva Real Estate (http://teamdivarealestate.com/). One of the best Real Estate teams around.
I wanted to learn more about how her team manages their clients, and keep them coming back again and again, and giving them TOP ratings on Social Media.
And..... maybe more importantly how they avoid crazy clients.
With over 15 years in the industry, and owning one of the highest ranked real estate agencies on Yelp, Kim knows more than most about successfully managing clients.
Many of these tips might be surprising, but Kim's success is all the proof I need that they are a gold mine for real estate agents, or for that matter, any business in the service industry.
Key takeaways:
1. Build Your Own Brand And Identity
- In the service industry knowing who you are and how you want to run your business leads to a better understanding of how to find the right clients, and the best way to serve them.
2. Identify Clients That Share Your Interests And Brand Identity
- Once you have your own brand and identity, search for places to find clients with similar interests. Using social media (http://maverick-ceo.com/ultimate-facebook-fan-page-blog-reached-1-8-million-followers/) is one of the best ways to find and market to your target clients.
3. A Successful Client On-Boarding Process
- When a client comes onboard for the first time, make sure that you have a solid system to introduce them to you and your business. The more you do up front the easier it is to see if this is a right fit for you, and for