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Matters: A podcast from Clio
1 minutes | a year ago
Introducing Daily Matters
Daily Matters is a new podcast from Clio exploring the impact of COVID-19 on the legal profession and how law firms can navigate these unprecedented times. Subscribe wherever you get your podcasts.
30 minutes | a year ago
Why the Latent Legal Market Matters
If you learned that the unmet legal needs of consumers amounted to a multi-billion opportunity, what would that mean for the legal industry? What would it mean for your firm? In this episode of the Matters legal podcast, Teresa Matich interviews Jack Newton, Clio’s CEO, Co-founder, and author of the new best-selling book The Client-Centered Law Firm. In the episode, Jack speaks about one of the book’s core concepts, the “latent legal market”—and why it matters. The latent legal market refers to the untapped potential of all the would-be legal clients who aren’t currently using legal services to solve their legal issues. Consequently, it also refers to all the unrealized revenue that law firms could generate if they focused on providing the experience these would-be clients are looking for. No one understands this better than Jack, whose interview highlights the incredible opportunities the latent legal market presents for law firms.
37 minutes | a year ago
Why Privacy Matters
Does privacy still matter? And if so, how do we protect it in the Digital Age? In this episode, Glenn Greenwald—the Pulitzer Prize-winning investigative journalist, constitutional lawyer, commentator, and best-selling author who brought the Edward Snowden case to the public—joins us for a can’t-miss discussion on privacy, and why it’s more important now than ever. In his conversation with Matters’ Teresa Matich, Glenn discusses what he learned about privacy while covering the Snowden case; the diverse privacy concerns that the Internet and companies like Facebook, Amazon, and Google have created; and how issues of privacy will affect current and future generations. He also shares perspective on the ways in which matters of privacy affect the legal industry, and the responsibilities legal professionals have to adhere to privacy standards.
24 minutes | a year ago
Why Criminal Justice Reform Matters (Part 2)
How do we move past “an eye for an eye” in a way that benefits and honors communities and victims? And what role do physical spaces have to play in better justice solutions? In this episode, Deanna Van Buren—an award-winning architect, activist for criminal justice reform, and Keynote Speaker from the 2019 Clio Cloud Conference—joins us for an in-depth discussion on restorative justice, and the role legal professionals can play in transforming the justice system. The Design Director and Executive Director of Designing Justice + Designing Spaces—an architecture and real estate development firm that is building the infrastructure to end mass incarceration—Deanna shares the lessons she’s learned about punishment and justice with the Matters team.
27 minutes | a year ago
Why Criminal Justice Reform Matters (Part 1)
What role does trauma play in shaping us as human beings? How do the flaws in our criminal justice system harm vulnerable populations? And how can legal professionals shift their perspectives on justice reform in order to help improve the system? Shaka Senghor, criminal justice reform advocate and 2019 Clio Cloud Conference keynote speaker, joins us for a candid discussion on his personal story of redemption, the trauma of gun violence, and what legal professionals can do to start changing the conversation.
29 minutes | 2 years ago
Key Takeaways from our First 10 Episodes
If we wanted to create a podcast that held real value for legal professionals, what would that look like? Who would be our guests, what would we talk about, and how would we deliver something different than what was currently available? When we set out to launch a new legal podcast, these were the questions we asked. Through ten episodes, we’ve learned a lot about how the practice of law is changing, and how law firms can keep pace with that change. In this episode, join us as we look back and share the most important learnings with you again—or, if you’re a new listener, for the first time. We’ve categorized our episodes along the lines of a few core themes: the client experience, the people behind law firms, and the data and tech tools that are changing the industry. Take a listen to hear what’s “Mattered” the most so far.
29 minutes | 2 years ago
Why Tech Competence Matters
Technology is changing countless industries, shifting paradigms, and restructuring the way organizations operate. In legal, technology has ushered in a new era of innovation, giving lawyers and law firms new ways to deliver services to clients. Now and in the years to come, legal professionals and practices that adopt these new innovations will be the ones that succeed in the long run. In Episode 10 of the Matters podcast by Clio, we explore the concept of tech competence—a.k.a. tech savviness—to illustrate why legal professionals need technological skills, what’s at stake for firms that don’t embrace new tools, how lawyers can improve their familiarity and proficiency with legal software, and more. Joining us are two experts—Bob Ambrogi and Monica Goyal—who bring in-depth legal and technological perspectives to the discussion.
30 minutes | 2 years ago
Why Client Feedback Matters
Providing a positive client experience is essential to the success of your firm—but how do you know if you’re delivering a good client experience? How do you get inside the minds of your clients to know whether they’d recommend you to friends, family, and colleagues? Feedback, that’s how. In this episode of Matters, we’ll look at why collecting, analyzing, and acting on feedback is an essential practice for law firms. We’ll discuss some of the best, most practical ways for you to gather feedback from your clients, and how to make good use of it. We’ll also touch on why many attorneys shy away from feedback—and how even negative feedback can actually be a major positive. Joining us are Anu Sethee, the Senior Director of Attorney Services and Product Counsel for Legal Plans at LegalZoom, and Josh Valentine, a partner at the Caulder & Valentine Law Firm in North Carolina.
30 minutes | 2 years ago
Why Having a Mission Matters
In this episode of Matters, we’re joined by John Kassel, Managing Partner of one of Vermont’s leading law firms, and Sam Glover, Founder of Lawyerist.com, to discuss what it means to be mission-driven. For modern law firms, missions are more than just words or ideas—they are “the why” behind your legal practice, your reason for doing the work that you do. John and Sam have implemented strong mission and value statements with their colleagues, leading to growth, success, and greater employee satisfaction. In this episode, they’ll speak to the impact that being mission-oriented can have for firms, and they’ll dispense practical advice on how to align your practice with your “why.”
28 minutes | 2 years ago
Why Robots Matter
When most people think of robots, they envision large metal contraptions that move about awkwardly. In recent years, the idea of robots has broadened to encompass all sorts of automated technological systems, such as virtual assistants like Amazon’s Alexa. In this episode, we’ll explore legal robots. We’ll focus primarily on arguably the most common kind of legal robot—automated chatbots—which deserve special attention because, despite being relatively un-utilized by the majority of the legal community, they have the potential to drastically change the future of the industry. Three legal technology experts will discuss what chatbots are, why they’re valuable to modern lawyers and legal clients, and how they can be designed to automate a wide variety of legal services. They’ll also take us through some of the limitations of chatbots, and some of the ethical concerns they may pose. Then they’ll touch on some other types of legal robots in the marketplace, and they’ll provide a glimpse of robots in the law firms of tomorrow—including your own.
35 minutes | 2 years ago
Why Lawyer Wellness Matters
The term “lawyer wellness” may seem like a contradiction because lawyers are notoriously un-well. Most legal professionals know that the rigors of the industry take a heavy toll, but despite a growing understanding of the scope of the problem, there is still a stigma associated with mental health and substance-related issues in legal. Many legal professionals who should be seeking professional help are not getting it, and lawyers who could be thriving are struggling. Because of this, lawyer wellness is quickly becoming a major point of emphasis within the legal community. In this episode, we’ll talk to four legal wellness experts who work with lawyers on a daily basis. Brian Cuban, Terry DeMeo, Nefra MacDonald, and Allison Wolf understand as well as anyone the challenges of modern legal practice, and they have valuable insights to share on how individual legal professionals—and the industry as a whole—can develop healthier habits.
29 minutes | 2 years ago
Why Online Presence Matters
The way clients are seeking legal representation continues to evolve—in fact, in 2019, it’s estimated that the average consumer will require 6-8 digital ‘touches’ before becoming a prospective client. Does your firm know how clients are finding you, and are you controlling the information they’re encountering along that journey? Search engines, review sites, social media, online legal directories, and your website are all touchpoints that your potential clients are looking at as they determine whether to hire you or not—and each one can impact whether they choose to retain your services or hire a competitor instead. In this episode, legal marketing expert Gyi Tsakalakis of AttorneySync and Minneapolis-based attorney Jess Birken will cover the basics and benefits of managing your law firms’ online presence.
27 minutes | 2 years ago
Why Automation Matters
For years, businesses have been using automation to free their staff from repetitive tasks—and are reaping the benefits for their bottom lines. Now, with the help of technology, law firms too can automate processes and focus on delivering an incredible experience to their clients. However, many law firms have been slow to adopt automation: According to ILTA’s 2018 technology survey, 46% of firms still aren’t using any system to help themselves automate business processes. Nehal Madhani of Alt Legal and Jordan Couch of Palace Law break down some of the misconceptions around automation in law firms. They also explain how automation works, and provide tips for automating processes in your own practice. With the power of technology, it’s easier than you think to automate repetitive tasks and get more out of your day.
33 minutes | 2 years ago
Why Client Acquisition Matters
When does a client become a client? Is it when they sign a retainer agreement? Or is it earlier, when they come in for their initial consult or look up your firm’s website? Client interactions begin earlier than you think. Providing amazing client experiences from the start can lead to happier clients, positive reviews, and more referrals, but legal clients are still frustrated by delayed follow-ups and inconsistent processes. Michael Chasin, General Manager of Clio Grow, and Jennifer Reynolds, Owner of Fresh Legal, explain the ins and outs of client intake and acquisition—and why paying close attention to the client intake process is critical for building trust with clients. Jennifer shares some of the success that’s resulted from improving client intake at Fresh Legal, and both her and Michael share their tips for testing, evaluating, and improving law firm client intake processes.
26 minutes | 2 years ago
Why Data Literacy Matters
Data is everywhere, and the power of data analysis is coming to law firms too. With advancements in data collection, data analysis, and business intelligence tools, many organizations now have the tools they need make more data-driven decisions—but many law firms aren’t taking advantage. We spoke with Billie Tarascio, owner of Modern Law, and George Psiharis, COO at Clio, about why many law firms have been slow to start using data to make better business decisions—and about the benefits for firms that are data-driven. Billie’s seen plenty of positive changes at her firm since she started using data to guide her decision making, and both her and George shared plenty of tips for firms just starting out on their own data-driven journeys.
30 minutes | 2 years ago
Why the Client Experience Matters
Consumer expectations have changed, no matter what industry you’re in. Legal clients expect convenience, faster response times, and timely, meaningful communication, and law firms who commit to providing amazing client experiences will enjoy more referrals and increased revenues—and more positive interactions with their clients. Greg McLawsen of Sound Immigration and Joshua Kubicki of Bold Duck Studio shared their expertise on all things client-experience related with us—from common misconceptions about the client experience in the legal industry, to advice for improving the client experience at larger firms. Greg is the leader of a successful, Seattle-based immigration law firm, and Joshua has previously worked as head of strategy at Seyfarth Shaw, so you’ll definitely want to hear their thoughts.
5 minutes | 2 years ago
Trailer: Introducing Matters, a podcast from Clio
Welcome to Matters, a podcast presented by Clio. In Matters, legal professionals and subject matter experts will take a monthly look at one topic, tactic, or strategy that can yield tangible results for today's law firms. Featuring the best and brightest in the worlds of law, legal technology, and business, each episode of Matters will leave you with a better understanding of how to make your firm more successful.
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