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Marketers love chasing, engaging, and nurturing prospects.Marketers love MQLs and reveling in sexy metrics how about well they are performing.But once a prospect turns into a customer, marketers move on to the next shiny prospect.A customer becomes the responsibility of customer success or customer service.Linda Komisak, CEO of Upturn Consultants, believes this is the wrong approach.Not marketing to customers, she says, means you're:- not making enough of an effort to keep them happy and loyal- not educating to get more value from your product- not creating opportunities to expand their business with you.In this Marketing Spark podcast, Linda talks about how marketing to customers matters and why "trusted advisors" play a key role in making sure customers are served properly. 

LinkedIn's 2020 was stunning; more than 60 million+ additional users and its emergence as a truly social platform featuring content, connections, and conversations.Like a lot of people, Liam Darmody jumped hard into LinkedIn last year. You only have to look at the 530+ posts that he published to understand his enthusiasm.In this episode of Marketing Spark, Liam and I talk about how and why LinkedIn changed last year, how he approaches the platform from a content and connection perspective, and how LinkedIn will develop in 2021.It's a high-level, strategic conversation about a platform that many people discovered or rediscovered and, in the process, saw amazing ROI.If you're on LinkedIn, check out Liam's recently launched LinkedInthusiasts! page.

At a time when conferences are not happening and salespeople can't meet with prospects, marketing has become a key revenue engine.A growing number of B2B and SaaS leaders are realizing that marketing can effectively attract, engage, and nurture prospects.Marketing is no longer supporting sales but driving sales.And, in the process, marketing is getting more respects and budget.In this episode of Marketing Spark, Shiv Narayanan gets into the different roles that marketing is playing.We explore the growing importance of content marketing and how CMOs and CFOs need to establish close working relationships.

As B2B and SaaS companies scramble to leverage virtual events, many people are looking to become better and more engaging virtual speakers.These are people who thrive at in-person events but now they have to present digitally. There's no stage and no audience sitting in front of them.Now, that's a huge challenge.Andrew Churchill has seen his consulting business explode as more people look to become better, more dynamic virtual speakers.In this episode of Marketing Spark, Andrew talks about the tricks and techniques that speakers need to deploy to keep people focused, interested, and interacting.One good piece of advice is to stand up when presenting virtually rather than sitting down. It's simple but, when you think about it, makes a lot of sense. 

It's one thing to do marketing; it's another thing to build a cohesive, collaborative, and productive marketing team.In this episode of Marketing Spark, Mitch Fanning provides insight into what it takes to build a team that drives marketing success.One of the things that Mitch likes in a marketing hire is "grit", which is the ability to get the job done even when things are challenging.Mitch also talks about how to create a partnership with a CEO to ensure that marketing gets the support it needs, as well as his marketing HR priorities. 

B2B and SaaS companies are scrambling to find ways to connect with prospects and customers at a time when in-person conferences aren't happening.Some companies are attempting to replicate the in-person experience but many of these efforts are, at best, mediocre.Clio, which offers software to law firms, however, appears to have discovered the recipe for success.Its recent virtual conference attracted 4,500 paid (yes, paid!) attendees from 46 countries.In this Marketing Spark episode, Clio's Alex Shipillo offers a behind-the-scenes look into:- why and how the event was so successful- why it charged people to attend, and- what one sponsor did to make an impact. 

Entrepreneurship is sexy and compelling.You call your own shots. You're the master/mistress of your own domain.It's an ideal way to make a living.Well, that's the perception.The reality is that entrepreneurship is stressful. It's a 24/7 activity that takes blood, sweat, and tears.In this episode of Marketing Spark, Luc Bohunicky and I explore the ups and downs of entrepreneurship, and what entrepreneurs must do to develop products and attract an audience.

In the B2B landscape, data dominates and, arguably, makes marketers less creative and interesting.Decisions are heavily (overly?) influenced by KPIs and metrics. The numbers don’t lie, right?But here’s something exciting (at least to me): B2B companies are starting to rediscover the value of brand and branding.In a noisy, ultra-competitive landscape, it is critical to stand out from the crowd.A brand has to be differentiated, compelling, memorable, and interesting.Otherwise, you’re just another company battling for attention, even if your product is amazing.Karen O’Mahoney says many B2B companies are starting to focus on the fundamentals and what really makes them different.They’re focusing on how they want customers, prospects, and employees to see the brand and what it offers.Karen, CEO of Brandlucent, says developing a brand strategy is not a one-and-done exercise. It’s about making sure that a brand evolves and changes as a company grows, pursues new opportunities and markets.Your brand should be your “North Star” that propels your company forward and allows you to boldly and distinctly stand out from the crowd.

2020 has been a big year for LinkedIn. The social media platform now has more than 720 million users globally.It has transformed into a platform dominated by content and connections rather than a place where HR professionals troll for talent and people look for new opportunities.In short order, many people have decided to embrace LinkedIn as the social platform to drive their personal profiles and careers.From doubling-down on the platform over the past seven months, I've seen first-hand the power of LinkedIn to drive my fractional CMO business.I've made new connections with people around the world and had dozens of conversations, including Camille Trent, a brand and digital marketing specialist with Texas Citizens Bank.I reached out to Camille because she has established an engaged following since jumping hard into LinkedIn in August. I want to learn first-hand about how someone leverages LinkedIn effectively.

In an ultra-competitive marketplace, brand differentiation can be the difference between attracting customers and going out of business.In this episode of Marketing Spark, Peep Laja talks about why brand differentiation matters and why companies are afraid to stand apart from the crowd.He also looks at the growing attraction of outsourcing marketing, something Peep describes as "vendor management". 

Sadly, most virtual events are terrible.For whatever reason, virtual events have been unable to replicate in-person conferences, which likely won't happen for another six to 12 months, conservatively speaking.But Narrative Science has cracked the nut. Its most recent virtual event attracted 3,000 (yes, 3,000 registrations).In this Marketing Spark episode, Cassidy Shield, Narrative Science's VP, Marketing, talks about how the company has approached virtual events and made them a core part of its marketing activities. 

In an age of video and photos, words don't get the respect they deserve.Words aren't sexy or glitzy. But they do matter. Words provide the information, the context, and the guidance for customers to take action.In this episode, I talk with Eden Bidani, a conversion copywriter for SaaS, tech, and direct to consumer brands.One of the things that struck me is Eden's suggestion that the best copy takes time to create and a lot of the time is not writing, but research. 

Every company (well, most companies) wants to tell stories that engage, entertain, educate, and encourage.It's what drives and differentiates their marketing and sales.But developing and delivering stories that make an impact is a challenge.In this episode of Marketing Spark, Jordan Bower and I take an in-depth look at how companies can approach storytelling and why storytelling has everything to do with the customers and the experiences that a product or brand delivers.

You hear a lot of talk about category creation and category design. The terms are often intermingled.In this episode of Marketing Spark, John Rougeux goes into depth about what category design involves and the features it delivers to companies looking to differentiate what they do to drive marketing and sales.Rougeux, VP, Marketing Strategy at BombBomb, provides first-hand insight into how to implement a category design process and, as important, how to get key stakeholders on board.BombBomb is video email platform for medium and large enterprise companies.

Google's algorithm changes on a regular basis, which keeps marketers on their toes and SEO experts happily employed.On this episode of the Marketing Spark podcast, Huckabuy's Geoff Atkinson talks about the impact that Google's next major update, Page Experience, will have on content marketing and SEO. On the podcast, Geoff and I talked about how B2B companies need to look beyond keyword optimization to drive SEO. They need to focus on technical elements such as dynamic rendering, page speed, and structured data. We also talked about why many companies are wasting time and money on content marketing.

While marketers mostly focus their efforts on attracting prospects, it's also crucial to connect with customers (aka the people paying for your product!).In this episode, Amrita Gurney, VP, Marketing & Community with CrowdRiff, talks about the company has heavily focused on engaging and nurturing its customers over the past six months.Amrita has great insight on best practices to develop a vibrant and active community, as well as thoughts on whether to use a platform.

As more B2B companies embrace content marketing, here's the question: what's more important: quality or quantity content.In other words: is less more or is more more?Dan Sanchez firmly falls into the quantity content camp. He believes that marketing success is driven by brands willing to create lots of content as way to perfect production.Dan also talked about the importance of brand positioning as a pillar for marketing success, and how podcasts are one of the best ways to connect with prospects.

Creating valuable,and interesting content is a huge challenge for B2B companies.There is so much competition that standing out is really difficult.Lindsay Tjepkema, CEO with Casted, says that podcasts are the way that B2B companies can create content that resonates.Podcasts offer companies the ability to connect with experts (customers, employees, analysts, media, investors) to have conversations that deliver amazing insight and information. These conversations can, of course, be turned into podcasts. But, as important, they offer great content for blog posts, eBooks, social media, and sales collateral.Casted is a SaaS service that allows companies to manage, activate, and measure podcasts from end-to-end while engaging their audience,s increasing sales alignment, and quantifying podcast value with metrics that matter.

Why do so many companies take their customers for granted? They invest so much time and money to acquire new customers but not nearly enough to keep them happy and loyal?In this episode of the Marketing Spark podcast, Jack Fussell talks about why knowing your customers and communicating with them is so important."We should be customer-centric all the time. We should have in-depth insight into what our customers want, what their fears are, their aspirations, and their  goals."Jack, the managing partner with Campfire Social and a fractional CMO, also talks about the importance of branding at a time when many companies sound and look the same, as well as the rise of fractional C-suite executives.

Marketing can be painful for small businesses; spending money is a hard pill to swallow.As a result, they adopt a DIY approach that often goes badly.Tara Hunt experienced the small business marketing challenge while running a digital marketing agency.Work easily done as a freelancer no longer made economic sense.But rather than walking away from marketing-hungry entrepreneurs, Tara did something different.She and her team at Truly created a program called Phlywheel, a marketing platform that combines DIY lessons, templates, coaching, and community.It allows entrepreneurs to do marketing without spending a lot of money.