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Want to join the fun with Mark Boundy to fight mediocrity? Go to https://mediocrates.wtf/ where, alongwith Cristina DiGiacomo, Mark has gathered true experts at confronting mediocrity, who have personally overcome it, and are passionate about guiding you through your own journey. There you’ll find tools, tips, and fellow travellers. To view the video version, go to: https://youtu.be/QAFJM5rFstE Mark Boundy encountered and battled mediocrity in many forms over decades. Mark wrote the bestseller, Radical Value, to focus on the most important part of business that most companies do poorly, focusing on customer value, and fighting the sales mediocrity that makes his blood boil - discounting their way out of poor selling. Mark lives in Phoenix, Arizona, USA. TALKING POINTS Mediocre is “Because I told you to.” Mediocre is “There's no money for that.” Mediocre is “That's what I pay them for.” Mediocre is “We can fix that with a reorg.” Mediocre is, “That's the way we've always done it.”  The whole world is drowning in mediocrity. And it's so bad that we often don't realize when we're being mediocre. We're so conditioned to it, we think it's normal. If we work in a big enough company, we call mediocrity, best practices. Q. What is a typical example of mediocrity from your perspective, Mark? A. I have a client who was complaining about a vice president, where he’s trying to get him on board with a change, a big important one. And the guy looked at him and said, “I didn't last 20 years here by sticking my neck out.” What's even more shocking is that he's able to say it out loud. What's even more shocking is that there are enough people in a company that agree with, “Yeh, damn right.”  ABOUT HOST, NINA SUNDAY CSP Nina's catchphrase is: 'Workplace culture hides in plain sight. Is yours flourishing?' Invite Nina Sunday CSP and Certified Virtual Presenter as a speaker for your conference, virtually or in-person, on Positive Workplace Culture and Co-creating Team Working Agreements. Contact: nina@ninasunday.com or info@brainpowertraining.com.au Visit https://ninasunday.com or https://www.brainpowertraining.com.au/ As Founder/Owner of Brainpower Training Pty Ltd you can arrange for Nina or one of her Facilitators Australia-wide to deliver a face-to-face customised program on Communication, Productivity, Leadership or Teamwork. Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success' The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading people. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this bonus episode from Russell Pearson’s podcast, The Marketing Report, I get close and personal, welcoming you into my career story, taking you behind the scenes to learn about my winding business journey; from my early career teaching Speed Reading, then high school English, to graduating from the Australian Film TV and Radio School (AFTRS) and working in television, before founding my training company in 1990, rebranding as Brainpower Training in 2001. TALKING POINTS Russell asks, "Nina, you’ve got scalability, you've got trainers in different areas, you can supply training clients need, in-person or virtual, and it allows you the opportunity to still play, learn and grow. You've got stories on stories; history in different areas of business that you've been a part of over the years. I thought I need to get you to discuss lessons about constant reinvention. Where did you start?" To view the video version go HERE What I learned along the way Which skills and mindset have been important for success How to move from ‘do it yourself’ to having a team do it for you? Russell Pearson's "The Marketing Report" podcast can be accessed via your favourite podcast app e.g. Apple, Spotify, etc. or HERE ===  ABOUT HOST, NINA SUNDAY CSP Invite Nina Sunday CSP and Certified Virtual Presenter as a speaker for your conference, virtually or in-person, on Positive Workplace Culture and Co-creating Team Working Agreements. Contact: nina@ninasunday.com or info@brainpowertraining.com.au Visit https://ninasunday.com or https://www.brainpowertraining.com.au/ As Founder/Owner of Brainpower Training Pty Ltd you can arrange for Nina or one of her Facilitators Australia-wide to deliver a face-to-face customised program on Communication, Productivity, Leadership or Teamwork. Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success' The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading people. Learn more about your ad choices. Visit megaphone.fm/adchoices

Welcoming back repeat guest, Rod Collins, former CEO, author of "Wiki Management" and thought leader on the future of business transformation. To listen to Rod's other iconoclastic episodes, go to episodes 59 and 72 of Manage Self, Lead Others. To view the video version go to https://www.youtube.com/watch?v=e8Q_s7HNFxg Episode 59: https://youtu.be/F7AFj9Upl9w Self-managing Teams and Collective Intelligence. Episode 72: https://youtu.be/9BOkUFczYtA The Digital Fork in the Road TALKING POINTS In the 21st century the sustainable competitive advantage is not operational efficiency, it's the capacity to adapt to change. == “Nobody is smarter than everybody” is the fundamental design principle for self-managed, peer-to-peer networks. The contrasting design principle for centralized hierarchies is “trust authority”. These are two very different ways of designing organizations. When you give the elite few command and control authority to shut down dissenting views you create an incredible intelligence blind spot that could be fatal to a company. And when you leverage the elite few, you're leveraging their unconscious cognitive biases. === If you have a networked organization, you're a team of teams (to use General Stanley McChrystal's language). And so rather than be organized by departments, you're organized by cross functional teams. These teams typically have anywhere from 7 to 12 people. Jeff Bezos has an analogy called the Two Pizza Rule - team should never be larger than can be fed by two pizzas === The Gore company uses collective intelligence to do its performance appraisal process. Rather than a five page document assessing people 1 to 5, Gore uses a simple process. Everyone is rated by about 20 people and everybody will rate about 20 people. These are people you closely work with on a day to day basis. They ask one question, rate this person's contribution to the company. This 11,000 person company today still maintains its boss list self management structure because gore is made up of of a collection of units that average about 100 and 50 people. === Vote in our poll: https://poll.fm/10150676 Of this list of 11 behaviours, which toxic behaviour at work will most derail a team? === ABOUT ROD COLLINS Rod Collins is a leading expert and thought leader on the future of business transformation. Rod’s books, blogs, podcasts, and speeches inspire through their use of storytelling and leading-edge ideas. Rod’s most recent research is around how the exponential growth of the Internet of Things, developments in blockchain technology, and advances in artificial intelligence will merge together into an integrated network that will become the platform for a human-machine symbiosis that enables an extraordinary leap in human intelligence and the transformation of all human institutions. https://rodcollins.net/  === ABOUT HOST, NINA SUNDAY CSP Nina's catchphrase is: 'Workplace culture hides in plain sight. Is yours flourishing?' Invite Nina Sunday CSP and Certified Virtual Presenter as a speaker for your conference, virtually or in-person, on Positive Workplace Culture and Co-creating Team Working Agreements. Contact: nina@ninasunday.com or info@brainpowertraining.com.au Visit https://ninasunday.com or https://www.brainpowertraining.com.au/ As Founder/Owner of Brainpower Training Pty Ltd you can arrange for Nina or one of her Facilitators Australia-wide to deliver a face-to-face customised program on Communication, Productivity, Leadership or Teamwork. Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success' The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading Learn more about your ad choices. Visit megaphone.fm/adchoices

The theme this episode is Presentation Intelligence® for powerful presenting and leadership communication with Dr Paula Smith who says, “Presenting opens the doors to possibilities because you're more visible when you say yes to more presentations, which are opportunities to showcase your expertise and who you are as a professional. It opens up career opportunities for you.” Watch the video version here: https://www.youtube.com/watch?v=QHGS0w_zGGc&t=124s Dynamic, inspiring, passionate, describes today's guest, Dr Paula Smith, professional speaker and CSP (Certified Speaking Professional), 3-time author and leading expert in powerful presenting based in Perth Australia. Highlights: Q. Any tips on how to open? A. Opening is a biggie. The typical opening is “Hello everyone. My name is Paula and welcome to this presentation.” Probably 95% of the presentations open just like that. If you learn nothing else on this podcast, don't open a presentation like that. We want to give the audience what they don't expect. The opening is what we call a power moment. === Q. You don't still see people thinking it's okay to turn around and read the words off a slide do you? A. I see it every day every day and do you know why? It's because nobody was born with these skills. Sometimes they've been asked to present at a conference or are put into a General Manager or CEO role. They come to me terrified, and I ask, ‘What type of training have you had in this? And they say, “None.” What other job would you do out there with no training? ABOUT DR PAULA SMITH To contact Dr Paula Smith and download Dr Paula Smith's rules about PowerPoint slides go to: https://www.paulasmith.com.au/ ABOUT HOST, NINA SUNDAY CSP Nina's catchphrase is: 'Workplace culture hides in plain sight. Is yours flourishing?' Invite Nina Sunday CSP and Certified Virtual Presenter as a speaker for your conference, virtually or in-person, on Positive Workplace Culture and Co-creating Team Working Agreements. Contact: nina@ninasunday.com or info@brainpowertraining.com.au Visit https://ninasunday.com or https://www.brainpowertraining.com.au/ As Founder/Owner of Brainpower Training Pty Ltd you can arrange for Nina or one of her Facilitators Australia-wide to deliver a face-to-face customised program on Communication, Productivity, Leadership or Teamwork. Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success' The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading people. Learn more about your ad choices. Visit megaphone.fm/adchoices

Scott Dutton is the Conflict Whisperer; a global expert on difficult conversations, Conflict intelligence®, mediation, emotional intelligence and workplace culture. As a professional speaker he's known as the fun-maker and spoken to over 25,000 professionals as a speaker or facilitator. Watch the Youtube video version HERE Q. What makes a culture unravel? What toxic behavior is most prevalent? Where there's an us-and-them culture, where it gets very much management vs. staff, where people do not feel comfortable or safe to have those difficult conversations. Teams need to have a model on how to have those difficult conversations. one I use is based on a Harvard model; start by asking questions to understand. A trap in difficult conversations is if they start provoking the other person and put them on the back foot then - you get defensiveness. It's being mindful about how you start, and also your tone and body language and how that comes across; all those things play a part in whether that conversation is going to go well or not. The purpose initially is to understand each other before starting to look at solutions. It's going in open, curious, trying to understand the other, them understanding you, and then we find a way forward. If everyone has a model like that it makes it easier. “Calling it out” is when you see something inappropriate, you go, 'Hey, hang on there, I'm uncomfortable with that." You make it clear. “Calling it in” is more subtle. What it is, I might see you raise an eye at someone in the meeting, or do something more subtle and I might say, “I just wondered, in the meeting I saw you make an interesting facial expression when Mary was talking. I'm just wondering what was going on for you there?" I'm not coming in with judgment. I'm coming in with a soft curiosity and saying, "Hey what's going on there? I saw that." To contact Scott Dutton go to: https://fightingfair.com.au/ contact@fightingfair.com.au contact@fightingfair.com.au === ABOUT HOST, NINA SUNDAY CSP Nina's catchphrase is: 'Workplace culture hides in plain sight. Is yours flourishing?' Invite Nina Sunday CSP and Certified Virtual Presenter as a speaker for your conference, virtually or in-person, on Positive Workplace Culture and Co-creating Team Working Agreements. Contact: nina@ninasunday.com or info@brainpowertraining.com.au Visit https://ninasunday.com or https://www.brainpowertraining.com.au/ As Founder/Owner of Brainpower Training Pty Ltd you can arrange for Nina or one of her Facilitators Australia-wide to deliver face-to-face team training on customised programs on Communication, Productivity and Leadership. Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success' The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others.     Learn more about your ad choices. Visit megaphone.fm/adchoices

"They looked at me like I was an alien" says Australian HR Manager of the Year, Melbourne-based People Manager, Alice Hanna who reveals the trials and tribulations of upskilling employees on Emotional Intelligence. A recent recipient of the HRD Awards 2022, Hanna won the accolade for transforming recruitment and onboarding, and Kapitol’s innovative graduate program. To view episode 85 video version go to https://www.youtube.com/@manageselfleadotherspodcast Highlights of our conversation . . . === "We ask our managers to catch up with every person at least once a month to talk, and not about work, not about the project, not about the to-do list, not about the current week, but how are you, how are you feeling? " === "How do you encourage managers to have career conversations?  Our performance review cycle is quarterly and one quarter focuses solely on career development. There's no performance feedback, there's no goal setting, there's no checking in on these once a year, it's an hour-long conversation about career development. How are you using your strength currently? Where do you want to use them in the future? What's the next step for you? What's the gap for you to get there?" === "I really encourage leaders to start observing their own body language but also to read the body language of who's in the room with them to help them tailor the conversation. I encourage our leaders to practice in every meeting reading the room so that when they are in those more important difficult conversations, they have those skills to understand the other person. Body language tells you so much. So just starting to observe yourself, other people and how other people react to your body language is so important." === "So how to lead with emotional intelligence as well from our staff around building their own self-awareness and reading other people; you facilitated a graduate retreat and a project coordinator retreat as part of your development learning and development programs, and one of your initiatives was a school talk program to attract girls to study construction and trades. Tell us about those." === Contact: https://www.kapitolgroup.com.au/ ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com or info@brainpowertraining.com.au Invite Nina Sunday CSP as a virtual speaker on Culture, Team Transformation and Leading People for your conference globally, or in-person in Australia. Visit https://ninasunday.com As Founder/Owner of Brainpower Training Pty Ltd you can arrange for one of her Facilitators Australia-wide to deliver face-to-face team training. Visit https://www.brainpowertraining.com.au/ Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success' The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices

This episode I'm speaking with thought leader and visionary, Dan E. Silberberg, former Managing Director of Oracle and former CEO of many other well-known brands. A turnaround specialist, Dan has a proven methodology to achieve exponential revenue growth, profitability, and increased business valuation. With a master’s degree in leadership and coaching, and founder and CEO of Entelechy.ai, Dan is training the next generation of leaders. To view the video version visit: https://www.youtube.com/watch?v=8JXRqQTKvRQ&t=245s and subscribe to the channel. Highlights of our conversation: We're in a meeting, the CEO walks in and says, “I've got this new plan. It's really great. I'm really excited about it.” I think the program is pretty cool. It's just not aligned with our values. Does anybody raise their hand? Most people, not a chance. A leader would say, “I have a question. And the question is, I love the program. But I do have some concern about how it aligns with our values. And I'm wondering would it be possible to open that discussion either in a group or could I do it with you one on one?” === Leadership is the most written about and least understood topic in the world === In most corporations, what we're missing is the psychological safety. It's not safe to make mistakes. It's not safe to not have the answer. It's not safe to delegate out leadership because the power that I have is my information and me as a leader if I delegate that out. How many people actually hire better than themselves? === There's only one journey, the journey inside and it's this journey that we take inside to know ourselves. That actually opens up our chance to become the leader. That we're meant to be === Contact Dan Silberberg at dan@entelechy.ai ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com or info@brainpowertraining.com.au Invite Nina Sunday CSP as a virtual speaker on Culture, Team Transformation and Leading People for your conference globally, or in-person in Australia. Visit https://ninasunday.com As Founder/Owner of Brainpower Training Pty Ltd you can arrange for one of her Facilitators Australia-wide to deliver face-to-face team training. Visit https://www.brainpowertraining.com.au/ Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success' The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others Learn more about your ad choices. Visit megaphone.fm/adchoices

In episode 83 of "Manage Self, Lead Others" leadership podcast I speak with Lindsay Adams, the Relationships Guy, as we run through a description of each of the 4 DiSC ® Profile quadrants:    D - Dominant  I - Influencer, S - Steady C - Conscientious   Watch the video version here: https://www.youtube.com/watch?v=A2qxZ6-GmaA&t=429s   Once we understand the basics of the 4 DiSC types as a leader, we can bring out the best in our people.   As a team leader, if you understand your people, you can deal with them, how they like to treated; you can delegate tasks by matching people’s preferences and predict how they might execute that task.   It's seeing patterns in behaviors and preferences. For example, if you want a task executed that requires lots of data and detail, ask a high “C”; if you just want the bottom line, ask a high “D”.   A high C in our team is likely to revel in doing research; a chance to drill down and find more data in support of a premise.   A high “I” is likely to be an ideas person, able to expand an idea with all the “what ifs”.   A high “D” is able to focus on results, to get things done, who likely sees a deadline and encourages others to focus on achieving that result.   A high “S” is likely to be quietly supportive of everyone in the team.   Behaviors are readily observable, and you can easily see the patterns that positions someone into one of the 4 quadrants of DiSC. Often you can see a combination of a primary and secondary preference.   For a manager, a leader, a team member or salesperson, understanding behaviors is the key to success   The DiSC assessment is one of the world's most popular online assessments, easy to understand, easy to implement.   To order a DiSC Assessment for your people, combined with a debrief either live online or face-to-face group training in Australia, contact: https://www.brainpowertraining.com.au/disc-profile/ ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com or info@brainpowertraining.com.au Invite Nina Sunday CSP as a virtual speaker on Culture, Team Transformation and Leading People for your conference globally, or in-person in Australia. Visit https://ninasunday.com As Founder/Owner of Brainpower Training Pty Ltd you can arrange for one of her Facilitators Australia-wide to deliver face-to-face team training. Visit https://www.brainpowertraining.com.au/ Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success' The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others  #disc #psychometricassessments #profiles Learn more about your ad choices. Visit megaphone.fm/adchoices

What one attribute sets apart high-performing teams? To view the video version visit here: https://www.youtube.com/watch?v=exLWMz2W8Q4&t=1s FREE GIFT: Chapter PDF from Nina's book, "Workplace Wisdom for 9 to Thrive", available on Amazon, that includes the article on Psychological Safety HERE: https://ninasunday.com/workplace-wisdom-engage/ In its quest to build the perfect team, Google's People Analytics division established Project Aristotle to identify key attributes of successful and effective teams. By matching observations and group dynamics of over 180 teams across the company against findings of decades of academic studies, Google targeted precisely which qualities make the best teams. The research team identified psychological safety as one of the key characteristics. Harvard Business School Professor, Amy Edmondson, first referred to psychological safety in 1999 as 'confidence that the team will not embarrass, reject or punish someone for speaking up'. Google further defined it as a team that demonstrates characteristics of conversational equity and social sensitivity. How can managers ensure team members feel safe to take risks and be vulnerable in front of each other? ·      Start by replacing blame with curiosity. ·      Create a conscious workplace culture where key attributes of psychological safety are the norm. ·      Avoid the ripple effect of belittling, sarcasm, blaming or incivility which hijacks focus. ·      Make it easy for people to speak up with ideas, questions, concerns or mistakes. ·      Understand five key dysfunctional team behaviours and transform them into five positive behaviours. ·      How Managers can build an emotionally intelligent team where operational excellence is the result. This was a presentation for the 2022 Middle Managers Muster online summit. Grab the package here: https://bit.ly/MMOM22NinaSunday ABOUT HOST, NINA SUNDAY CSP Nina's catchphrase is: 'Workplace culture hides in plain sight. Is yours flourishing?' A popular and in-demand conference speaker, you can invite Nina Sunday CSP, CVP (Certified Virtual Presenter) to present at your conference or lead a workshop, virtually or in-person, on Positive Workplace Culture and Co-creating Team Working Agreements. Contact: nina@ninasunday.com or info@brainpowertraining.com.au Visit https://ninasunday.com or https://www.brainpowertraining.com.au/ As Founder/Owner of Brainpower Training Pty Ltd, Nina or one of her Facilitators Australia-wide and deliver customised programs on Communication, Productivity and Leading People With Empathy, etc. Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success' The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices

So what tactics create rapport when conducting an investigation conversation? You can tell them, "I'm here to help you tell your side of the story." Let the power of silence raise the internal stress. Ask probing questions. Observe if they are overly helpful. Baseline questions determine truthful response behavior, so that when you increase the stress of internal cognitive dissonance, when you point out incongruencies, that's when you get the real story, the real facts. ABOUT DAN GOODWIN Provocateur of Pattern-Interrupt and Keynote Speaker on Clear Communication, Dan Goodwin is a former internal investigator for over 19 years with a Top 100 corporation.  Trained in interrogation and interview techniques, Dan assists clients to make good decisions. Contact: dan@cyaconsulting.services Watch podcast videos on C-Suite TV here: https://c-suitenetwork.com/tv/shows/manage-self-lead-others/ and Youtube here: https://www.youtube.com/channel/UC9gD66WEKXUMhklDYogu4SA ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com or info@brainpowertraining.com.au Invite Nina Sunday CSP as a virtual speaker on Culture, Team Transformation and Leading People for your conference globally, or in-person in Australia. Visit https://ninasunday.com As Founder/Owner of Brainpower Training Pty Ltd you can arrange for one of her Facilitators Australia-wide to deliver face-to-face team training. Visit https://www.brainpowertraining.com.au/signature-programs/ Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success' The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others Learn more about your ad choices. Visit megaphone.fm/adchoices

Adaptive leadership is understanding how to problem solve and make decisions and to see decisions as being one of two types, technical and adaptive. It's learning to recognize what is a technical Vs. an adaptive problem. Moving from chaos and complacency to congruence. What kind of mental models do we have about how we solve this problem? What kind of structures do we have in our organization that's creating this problem over and over and over again? Using wicked problem learning circles. ABOUT KIRK FISHER Holding a Masters degree in Human Development and accredited in Adaptive Leadership, Kirk Fisher is a qualified coach and a Melbourne-based Facilitator with Brainpower Training Pty Ltd,  He's held senior leadership and management positions - Principal Director of Learning and Development at Workplace Training Advisory of Australia, and Director and Head of School at the National Excellence in Schools Leadership Institute. His focus is unlocking potential for teams by helping them to connect with purpose-based culture and leadership. Having authored and presented papers on Leadership, Education and Mindfulness, Kirk has worked in Cultural Change, Communication and Leadership. Contact: https://www.brainpowertraining.com.au/ ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com or info@brainpowertraining.com.au Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success' Invite Nina Sunday CSP as a virtual speaker on Culture, Team Transformation and Leading People for your conference globally, or in-person in Australia. Visit https://ninasunday.com As Founder/Owner of Brainpower Training Pty Ltd you can arrange for one of her Facilitators Australia-wide to deliver face-to-face team training. Visit https://www.brainpowertraining.com.au/ The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others Learn more about your ad choices. Visit megaphone.fm/adchoices

The underlying subconscious need to belong trumps Strategy or a Values statement written on a piece of paper. The Values statement is rarely lived by senior decision makers and people in the organization.  In organizations there may be a purpose statement, a mission statement, a vision statement, a set of values . . .  Middle managers are confused by what they are to pay attention to. I encourage leaders to ask these questions: 1. What is our strategy and what are we trying to achieve?  2. Do we have the culture we need to execute this strategy?  The intersection between culture and strategy is absolutely critical. 3. What are the behaviors we need to see more of, to successfully execute this strategy? Without knowing that, your strategy is a piece of paper. Perhaps as well as having a values statement organisations could have a Culture statement, using the 10 dimensions listed in my book,, "Rules of Belonging" ABOUT FIONA ROBERTSON As Head of Culture at one of Australia’s "Big 4" banks, the National Australia Bank, Fiona introduced a set of values and a new purpose. Author of "Rules of Belonging - change your organisational culture, delight your people and turbo-charge your results’", Fiona Robertson is a culture, leadership and teamwork expert who holds an MBA from London Business School. Contact Fiona Robertson: https://fionarobertson.com/ ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com or info@brainpowertraining.com.au Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success' Invite Nina Sunday CSP as a virtual speaker for your conference globally, or in-person in Australia. Visit https://ninasunday.com As Founder/Owner of Brainpower Training Pty Ltd you can arrange for one of her Facilitators Australia-wide to deliver face-to-face team training. Visit https://www.brainpowertraining.com.au/ The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices

Ira Wolfe, you talk about leadership, agility and the six essential qualities of a leader. And one is critical thinking. How do you define critical thinking? We talk about adaptability and part of that is mental flexibility. It's dealing with ambiguity; taking conflicting messages and trying to make sense of that, correlating what parts work and which ones don't. It's the ability to deal with cognitive dissonance, especially when you deal with politics and things. The other part of cognitive critical thinking is your ability to reason, certainly, but it's also the ability to do it quickly. And in my core businesses we do pre-employment and leadership testing and cognitive testing was always a part of that. So there's a quality part of critical thinking such as, are you curious enough? Do you do your due diligence? Do you ask enough questions?  Do you reflect on your solutions? So many people just take it for granted; they read the headlines and they move on. So it's curiosity.  Do people have a belief if it ain't broken, don't fix it or do they consider options?  And either scale can be a problem. Sometimes things that work should be repeated because they worked’ they’re tried and true. But sometimes you have to at other options, but you can go down rabbit holes with that.  Sometimes people just love new ideas and if something doesn't work, they hop to another idea and then another idea. So we look at a balance of open-mindedness and willingness to change. How much do you rely on facts vs. intuition?  Are you know risk-tolerant or risk-averse?  Are you cautious? Are you impulsive?  So when we talk about critical thinking, we want to think, “Oh, they're smart. They make good decisions.  How do they make those decisions? What's their approach?  Are they curious?  Are they fact-based or do they rely on instinct or consider other options?  How do they evaluate the risk in that? And then we also measure, we look at the speed at which they can do that.  Some people are really good thinkers but they can't do it when somebody's watching under the gun.  And there are times, especially in a VUCA world, where you have to make snap decisions on the front line.  ===  About Ira Wolfe Ira Wolfe is a prolific blogger, podcaster, and author. Ira’s company, Success Performance Solutions, provides employee assessments and recruitment consulting. His TEDx talk, "Make Change Work for You," became the inspiration for his latest book Recruiting in the Age of Googlization: When the Shift Hits Your Plan.Contact Ira Wolfe Contact: https://www.irawolfe.com/ https://performancesolutions.com/ Linkedin: https://www.linkedin.com/in/irawolfe/ Nevernormalnews.com ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com or info@brainpowertraining.com.au Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success' Invite Nina Sunday CSP as a virtual speaker for your conference globally, or in-person in Australia. Visit https://ninasunday.com As Founder/Owner of Brainpower Training Pty Ltd you can arrange for a Facilitator to deliver face-to-face team training Australia-wide. Visit https://www.brainpowertraining.com.au The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices

Anneli Blundell specialises in interpersonal intelligence - the ability to understand and navigate the people dynamics in a given situation. Co-author of several books on shifting human behavior, including 'Developing Direct Reports: Taking the guesswork out of leading leaders,' Anneli provides a reference guide for developing leadership performance on the job.   TALKING POINTS Why develop the performance of others? Self-leadership is making sure that we equip every individual to lead themselves. These days it's the demise of the solo leader and rise of the momentary leader. And in order to cultivate those skills, we need a targeted development approach.   The traditional approach to performance management is broken. Immediate feedback is important, not saving it up for an annual conversation. There is great power in affirmative feedback and people underestimate the value of shining a light on what's already working. You can say, ·      “I especially love the way you . . . ·      “It was really powerful when you . . . “ The Pygmalion effect, where people rise to the elevated expectations we have of them vs the Golem Effect where we shrink to the lowered expectations people have of us. ABOUT ANNELI BLUNDELL CSP Anneli Blundell was awarded L&D Professional of the Year, 2021, from the Australian Institute of Training and Development, Contact: https://anneliblundell.com/ ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com or info@brainpowertraining.com.au Invite Nina Sunday CSP as a virtual speaker for your conference globally, or in-person in Australia, or to lead a one-day workshop or series. Visit https://ninasunday.com or https://www.brainpowertraining.com.au/signature-programs/ Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success' The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. https://linktr.ee/ninasunday Learn more about your ad choices. Visit megaphone.fm/adchoices

A robust conversation with sales expert, Tony Eades about the results of a Hubspot CRM report (2021) researching sales activity and what works, published at https://blog.hubspot.com/sales/sales-statistics Tony shares how to sell smarter with your sales process. I learned a thing or two! View the video version HERE: https://www.youtube.com/watch?v=Lrw06AhBKus and subscribe to the channel. Hubspot Sales Statistics Here are the top ways to create a positive sales experience, according to buyers: Listen to their needs (69%) Don't be pushy (61%) Provide relevant information (61%) Respond in a timely manner (51%) Following up 80% of sales require 5 follow-up calls whereas 44% of salespeople give up after one follow-up call. 35-50% of sales go to the vendor that responds first.  Sales Call statistics  23. The use of collaborative words had a positive impact on the calls and using "we" instead of "I" increased success rates by 35%. 6. It takes an average of 18 calls to actually connect with a buyer.  7. Only 24% of sales emails are opened.  9. At least 50% of your prospects are not a good fit for what you sell.  10. 77.3% of respondents said their company provides at least one quarter of their leads.  Sales Follow-Up Statistics 11. 60% of customers say no four times before saying yes whereas 48% of salespeople never even make a single follow up attempt. 12. 80% of sales require 5 follow-up calls whereas 44% of salespeople give up after one follow-up call.  23. The use of collaborative words had a positive impact on the calls and using "we" instead of "I" increased success rates by 35%.  24. Using "Did I catch you at a bad time" makes you 40% less likely to book a meeting, while asking "How are you?" increases your likelihood of booking a meeting by 3.4X.  34. Here are the top ways to create a positive sales experience, according to buyers: ABOUT TONY EADES Tony Eades is Chief Strategy Officer at Salted Stone and leading advisor of inbound marketing strategy in Australia. With 25 years of business experience, in-depth knowledge of branding, marketing trends and technology here and in the US, and with multiple media appearances and keynote addresses, Tony is a highly sought-after marketing expert from SME to corporate brand strategy. Contact: http://saltedstone.com.au/ ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com or info@brainpowertraining.com.au https://linktr.ee/ninasunday Invite Nina Sunday CSP as a virtual speaker for your conference globally, or in-person in Australia, or to lead a one-day workshop or series. Visit https://ninasunday.com or https://www.brainpowertraining.com.au/signature-programs/ Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success' The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices

Jennifer Eggers is co-author of ‘Resilience: It's Not About Bouncing Back’ (with Cynthia Barlow) and founder of LeaderShift Insights focused on building adaptive leadership and alignment at recognized brands globally. After serving in several leadership roles for Fortune 500 companies Jennifer founded this firm. She believes resilience is the key ingredient to building healthy, thriving leaders and organizations. Creating a Resilient Team Mindset.  Building a Resilient team  Create alignment Your purpose, definition of success and core beliefs drive alignment  How is resilience not the same as coping? If resilience can be learned, how can we enhance our ability to be resilient?  What are characteristics of resilient people and organisations? Grasp on reality Meaningful Improvise Adaptive Leadership style. -      Willing to be wrong -      open to revolutionary innovation   What traps derail performance?   What is an adaptive challenge? Model: Mindset, Choices, Core Beliefs Why is authenticity critical to resilience? What are the biggest derailers of a Resilient Mindset? – guilt, resentment  Tell us about the snicker test.  What are the physiological symptoms of fight or flight?  Kouzes and Posner. 5 core practices: Model the Way, Inspire a Shared Vision, Challenge the Process, Enable Others to Act, Encourage the Heart.    Stimulus-Response Gap. Victor Frankl wrote, "Between stimulus and response, there is a space. In that space is our power to choose our response. In our response lies our growth and our freedom."   Pause to choose vs. React. ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com or info@brainpowertraining.com.au https://linktr.ee/ninasunday Invite Nina Sunday CSP as a virtual speaker for your conference globally, or in-person in Australia, or to lead a one-day workshop or series. Visit https://ninasunday.com or https://www.brainpowertraining.com.au/signature-programs/ Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success' The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices

David Deane-Spread is a hostage negotiator for business. He helps businesses having toxic people problems turn it around. “You cannot manage people, you can only lead them,” says David. “You have to influence, persuade, coach, support, champion, inspire and encourage them. You can't just command them.”   My questions include:  What do you find is the biggest mistake managers make trying to deal with difficult behaviors?   What's a process a manager can use when trying to deal with difficult behaviour?   Tell us more about the deadly triad: ·      difficult behaviors ·      blocking progress ·      misalignment that wastes resources and time.   Leaders are meeting fatigued. They already have too many meetings. And some meetings work well and most meetings don't.   There's a lack of distinction between implementation and execution. You've got strategy, implementation and execution and all three require planning.   What's the difference between leadership and management? When I hear people talking about people management, I know that they don't know what they're talking about.   You have to influence persuade coach support, champion, inspire and encourage them to do those things. You can't just command them. All of the stress created in ourselves is not created by what's happening, it’s created by what we think about what's happening and how we think about what's happening. Why people lie is because they're scared; they might be scared of the consequences. #difficultconversations #performanceimprovement #attitudeiseverything ABOUT DAVID DEANE-SPREAD Contact: https://metattude.com/resources/ David Deane-Spread is a former commissioned officer in the Australian Defence Force and a covert operations leader in law-enforcement.  He developed coaching and development skills in government service while leading high performance teams for high risk operations.  David served as a director and CEO of both private and public companies in Australia and overseas. As an expert negotiator, David helps leaders with difficult negotiations, difficult conversations and difficult situations, harnessing experiences from his background. ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com or info@brainpowertraining.com.au Invite Nina Sunday CSP as a virtual speaker for your conference globally, or in-person in Australia, or to lead a one-day workshop or series. Visit https://ninasunday.com or https://www.brainpowertraining.com.au/signature-programs/ Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success' The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices

Author of ‘Mastery Under Pressure’, Tina Greenbaum is a highly-sought after Optimal Performance specialist. I open the episode with the question, You write, “Being good at your profession doesn’t make you automatically good at your job”. Tell me more. The conversation is free-flowing and deep covering questions such as: Change is all around us. Do we have to create change or does change simply find us these days? Is there a problem with inability to focus?  • What’s stopping us? • How can we increase our ability to focus? What is Mindfulness? How can we embrace Mindfulness? Tell us about belief systems and . . . limiting beliefs? How can we overcome negative thinking? Is it a habit we need to intentionally shift?  Are positive affirmations a good thing? Is Thought Replacement a good or a bad thing, or is there more to it? 7. What’s the difference between productive thinking and negative thinking? 8. What can a leader do when they encounter their own fear?  How can we clear our fears? 9. How can we create powerful visualisations? ABOUT TINA GREENBAUM Contact: https://www.masteryunderpressure.com/ With a Master’s in Social Work and a Master’s in Education, and being a licensed psychotherapist and sports psychology consultant, Tina Greenbaum gives high-performing executives the skills they need to work inside any corporate culture.  Tina knows how to transform negative self-talk into productive thinking. Tina says, “Being good at your profession doesn’t make you automatically good at your job”.   ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com or info@brainpowertraining.com.au https://linktr.ee/ninasunday Invite Nina Sunday CSP as a virtual speaker for your conference globally, or in-person in Australia, or to lead a one-day workshop or series. Visit https://ninasunday.com or https://www.brainpowertraining.com.au/signature-programs/ Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success' The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices

We’ve arrived at an existential choice; a digital fork in the road. To build more intelligent organizations, we trust that nobody is smarter than everybody, leverage collective intelligence, and invest collaborative power rather than coercive power. Bitcoin and Blockchain as it exists today is in its primitive form, equivalent to 1903 when the Wright Brothers flew the Wright flyer in Kitty Hawk. We can choose to build the Internet of Things and Artificial Intelligence applications on blockchain platforms. === All through history humans have almost exclusively chosen one type of social system, the command and control management model; a centralized, top down hierarchy. They decided to leverage the intelligence of the elite few. They make central plans and ascribe coercive power to enable them to enforce both ideological conformity and compliance. For most of us we can't conceive how anything would be done if nobody was in charge. When you practice collaborative power, you welcome diversity of opinion. When you build collaborative power in networks, all voices matter. Nobody is smarter than everybody. A fundamental human need is autonomy. And one of the problems with hierarchies is it kills autonomy, and in the process kills innovation, The organizing principle of centralized top-down hierarchies is to trust authority. We give power to the intelligent few. But when they don't welcome diversity of opinion and encourage ideological conformity, they bake in the unconscious biases of the experts. When you encourage everybody's voice and look to discover common ground, then you are more likely to arrive at real common ground, When you leverage collective intelligence you move past biases to come to a higher level solution than any lone individual could ever devise. #Internetofthings, #AI #blockchain #BITCOIN #IoT #artificialintelligence #blockchain ABOUT ROD COLLINS https://rodcollins.net/ ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com or info@brainpowertraining.com.au https://linktr.ee/ninasunday Invite Nina Sunday CSP as a virtual speaker for your conference globally, or in-person in Australia, or to lead a one-day workshop or series. Visit https://ninasunday.com or https://www.brainpowertraining.com.au/signature-programs/ Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success' The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices

Author of "Game of Inches", Nigel Collin answered a call to adventure, taking his business audience with him. Armed with a video camera, Nigel set off on solo motorbike trips into remote Australia to interview everyday Australians with ingenious ideas who made them happen. His intention was to share their stories to inspire others to pursue their own innovative ideas.   Nigel has unique insight into what it takes to be innovative and drive growth through ingenious ideas. Contact: https://www.nigelcollin.com.au/ ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com or info@brainpowertraining.com.au https://linktr.ee/ninasunday Invite Nina Sunday CSP as a virtual speaker for your conference globally, or in-person in Australia, or to lead a one-day workshop or series. Visit https://ninasunday.com or https://www.brainpowertraining.com.au/signature-programs/ Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success' The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices