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Make It Possible
21 minutes | Apr 1, 2019
MIP 002 - Stop Staff Stealing
In this episode, we are going to cover theft from within your business, specifically, staff theft, which happens more than you might think. I am going to go over some of my personal experiences with staff stealing as well as looking at some of my clients' experiences as well. We are going to cover the methods that staff might use to try stealing from you, and more importantly, how to find out that a member of staff is stealing from you so that you can put a stop to it.
12 minutes | Mar 22, 2019
MIP 001 - Automate Procedures for Great Customer Service
In this episode, I want to talk to you about customer service and how you can give great customer service without the need for you or your members of staff to put all your time into giving it. I'm going to take you through an experience I had when booking and staying at Boringdon Hall Hotel, and the processes that they had put in place to provide a 5 Star service without it taking up heaps of time for their staff.
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