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We speak to CTSI Lead Officer for age-restricted sales, Brandon Cook and ServeLegal co-founder Ed Heaver about the challenges of enforcement in the age of coronavirus and what businesses and trading standards professionals need to do to prepare. See acast.com/privacy for privacy and opt-out information.

We speak with Dan Rawling, Director in the Policy and International team at the Competition and Markets Authority about the Task Force the CMA has set up to address some of the many challenges for both consumers and businesses arising from the ongoing Covid-19 crisis See acast.com/privacy for privacy and opt-out information.

In this week’s podcast, which is being published to highlight the latest London Trading Standards campaign, we speak to a panel of experts about the rights of consumers and the responsibilities of businesses when it comes to refunds for travel bookings during the ongoing COVID-19 crisis. See acast.com/privacy for privacy and opt-out information.

JTS editor Richard Young tells us about a new series of digital Coronavirus bulletins issued through the Business Companion website by the Chartered Trading Standards Institute and the Department for Business, Energy & Industrial strategy. See acast.com/privacy for privacy and opt-out information.

We speak with Ben Russell, Deputy Director of the Economic Crime Centre at the National Crime Agency about how his organization is working alongside other enforcers – including trading standards – to protect the public during these difficult times. See acast.com/privacy for privacy and opt-out information.

We speak to CTSI Chief Executive Leon Livermore and Lead Officer for Doorstep Crime Katherine Hart about the impact of the pandemic and why we all have a part to play in supporting each other and fighting back against the criminals preying on people at their most vulnerable. See acast.com/privacy for privacy and opt-out information.

We speak again to Wendy Potts, CTSI Joint Lead Officer for Fair Trading and Chair of the Business Members Group, and also with Steve Emmett, a self-employed chartered trading standards practitioner who serves as a section representative on the BMG. See acast.com/privacy for privacy and opt-out information.

We speak to Wendy Potts, CTSI Joint Lead Officer for Fair Trading and Chair of the Business Members Group, about how compliance on consumer protection is a team effort that involves enforcement professionals working closely with retailers and manufacturers. See acast.com/privacy for privacy and opt-out information.

We speak to David Sanders, CTSI Lead Officer for Hallmarking, and Noel Hunter, Chair of the British Hallmarking Council about what many consider to be the oldest form of consumer protection, taking in both the history and future of hallmarking. See acast.com/privacy for privacy and opt-out information.

We speak to Ian Hillier, CTSI Lead Officer for Petroleum and Explosives, about the importance of protecting both consumers and the environment when it comes to petroleum and protecting the public from dangerous fireworks. See acast.com/privacy for privacy and opt-out information.

We speak to Sylvia Rooke, CTSI's Lead Officer for Fair Trading, about the wide range of trading standards issues touched by her area of expertise, including the impact of Brexit on relevant legislation and issues around the growing dominance of online markets. See acast.com/privacy for privacy and opt-out information.

We speak to Jim Tebbett, Senior Compliance Executive at the Advertising Standards Agency and Committee of Advertising Practice about how his organisation works closely with trading standards to tackle misleading adverts that can result in real consumer harm. See acast.com/privacy for privacy and opt-out information.

We speak to CTSI’s two Joint Lead Officers for Intellectual Property, Handley Brustad and Gavin Terry about their experience in dealing with IP and counterfeiting issues, how they link to serious organised crime and how they directly impact consumers. See acast.com/privacy for privacy and opt-out information.

We speak to CTSI’s new Head of Policy Sarah Caughey about her main priorities in the role, from confronting Local Authority cuts to promoting and campaigning for recognition of the importance of the trading standards profession across the public and private sectors. See acast.com/privacy for privacy and opt-out information.

We speak to CTSI Lead Officer for Energy and Smart Meters, Steve Playle, about the increasingly fragmented energy sector, the importance of environmental considerations and the risks to consumers from scams and unscrupulous players. See acast.com/privacy for privacy and opt-out information.

We speak to CTSI Lead Officer for Travel, Bruce Treloar, about the collapse of Thomas Cook and the Package Travel and Linked Travel Arrangements Regulations 2018 which came into force last July. See acast.com/privacy for privacy and opt-out information.

We speak to the two CTSI Lead Officers for property and lettings, Alexandra Cosgrove and Andrew Coulter, about their day-to-day activities, the National Trading Standards Estate and Letting Agency Team and the new Tenant Fees Act. See acast.com/privacy for privacy and opt-out information.

We bring you audio from the London Trading Standards Week Knife Crime event, in which trading standards professionals across the capital discuss their thoughts on how best to combat the problem of underage knife sales. See acast.com/privacy for privacy and opt-out information.

We sit down with Eleni Chalkidou, CTSI’s Director of Communications, and Kerry Auger, CTSI’s Communications and Press Officer to discuss the importance of communications to CTSI and to the wider interests and needs of the profession. See acast.com/privacy for privacy and opt-out information.

We take views from CTSI lead officers, a local councillor, the head of the government’s Office for Product Safety and Standards, minister for consumer protection, Kelly Tolhurst MP and others on cuts to regulatory and enforcement budgets. See acast.com/privacy for privacy and opt-out information.