Listen Now

We speak to Alison Farrar, one of CTSI’s Lead Officers for Property and Lettings about how the COVID-19 pandemic has affected the UK’s housing sector and the potential issues arising from the associated growth in home-working. See acast.com/privacy for privacy and opt-out information.

We speak to Trading Standards Scotland’s Diane Bryson, Mike Flynn of the Scottish SPCA, and CTSI Lead Officers Steph Young and David MacKenzie about the cruelty, mistreatment and large-scale organised crime which lies behind many online puppy sales. See acast.com/privacy for privacy and opt-out information.

We speak to CTSI’s newly appointed Chief Executive, John Herriman, about the challenges facing the institute and the wider profession, including the long-term effects of Covid-19, the impact of EU Exit and the need to push for more diversity and inclusion. See acast.com/privacy for privacy and opt-out information.

We speak to chartered environmental health practitioner Helen Buckingham, British Hair and Beauty Federation Chief Executive Richard Lambert and nail industry expert Marian Newman about the impact of COVID-19 on the hair and beauty industries. See acast.com/privacy for privacy and opt-out information.

As CTSI looks ahead to a 2021 outside the EU, we speak with Interim Executive Director Paul Ramsden about the Institute’s aims and priorities for the coming year - including its aims for improving inclusivity - and look back to 2020, a year defined by COVID-19. See acast.com/privacy for privacy and opt-out information.

We speak to CTSI Lead Officer for age-restricted sales, Brandon Cook and ServeLegal co-founder Ed Heaver about the challenges of enforcement in the age of coronavirus and what businesses and trading standards professionals need to do to prepare. See acast.com/privacy for privacy and opt-out information.

We speak with Dan Rawling, Director in the Policy and International team at the Competition and Markets Authority about the Task Force the CMA has set up to address some of the many challenges for both consumers and businesses arising from the ongoing Covid-19 crisis See acast.com/privacy for privacy and opt-out information.

In this week’s podcast, which is being published to highlight the latest London Trading Standards campaign, we speak to a panel of experts about the rights of consumers and the responsibilities of businesses when it comes to refunds for travel bookings during the ongoing COVID-19 crisis. See acast.com/privacy for privacy and opt-out information.

JTS editor Richard Young tells us about a new series of digital Coronavirus bulletins issued through the Business Companion website by the Chartered Trading Standards Institute and the Department for Business, Energy & Industrial strategy. See acast.com/privacy for privacy and opt-out information.

We speak with Ben Russell, Deputy Director of the Economic Crime Centre at the National Crime Agency about how his organization is working alongside other enforcers – including trading standards – to protect the public during these difficult times. See acast.com/privacy for privacy and opt-out information.

We speak to CTSI Chief Executive Leon Livermore and Lead Officer for Doorstep Crime Katherine Hart about the impact of the pandemic and why we all have a part to play in supporting each other and fighting back against the criminals preying on people at their most vulnerable. See acast.com/privacy for privacy and opt-out information.

We speak again to Wendy Potts, CTSI Joint Lead Officer for Fair Trading and Chair of the Business Members Group, and also with Steve Emmett, a self-employed chartered trading standards practitioner who serves as a section representative on the BMG. See acast.com/privacy for privacy and opt-out information.

We speak to Wendy Potts, CTSI Joint Lead Officer for Fair Trading and Chair of the Business Members Group, about how compliance on consumer protection is a team effort that involves enforcement professionals working closely with retailers and manufacturers. See acast.com/privacy for privacy and opt-out information.

We speak to David Sanders, CTSI Lead Officer for Hallmarking, and Noel Hunter, Chair of the British Hallmarking Council about what many consider to be the oldest form of consumer protection, taking in both the history and future of hallmarking. See acast.com/privacy for privacy and opt-out information.

We speak to Ian Hillier, CTSI Lead Officer for Petroleum and Explosives, about the importance of protecting both consumers and the environment when it comes to petroleum and protecting the public from dangerous fireworks. See acast.com/privacy for privacy and opt-out information.

We speak to Sylvia Rooke, CTSI's Lead Officer for Fair Trading, about the wide range of trading standards issues touched by her area of expertise, including the impact of Brexit on relevant legislation and issues around the growing dominance of online markets. See acast.com/privacy for privacy and opt-out information.

We speak to Jim Tebbett, Senior Compliance Executive at the Advertising Standards Agency and Committee of Advertising Practice about how his organisation works closely with trading standards to tackle misleading adverts that can result in real consumer harm. See acast.com/privacy for privacy and opt-out information.

We speak to CTSI’s two Joint Lead Officers for Intellectual Property, Handley Brustad and Gavin Terry about their experience in dealing with IP and counterfeiting issues, how they link to serious organised crime and how they directly impact consumers. See acast.com/privacy for privacy and opt-out information.

We speak to CTSI’s new Head of Policy Sarah Caughey about her main priorities in the role, from confronting Local Authority cuts to promoting and campaigning for recognition of the importance of the trading standards profession across the public and private sectors. See acast.com/privacy for privacy and opt-out information.

We speak to CTSI Lead Officer for Energy and Smart Meters, Steve Playle, about the increasingly fragmented energy sector, the importance of environmental considerations and the risks to consumers from scams and unscrupulous players. See acast.com/privacy for privacy and opt-out information.