23 minutes | Feb 1, 2021

The Five KPIs of Manager Value - Part 5 - Quality

In the final episode of our series on the Key Performance Indicators of Manager Value, Dave Boyer, former CEO, business owner, and chairmen of a hospital proves that improving quality KPIs adds to margins in a big way.  His examples cover multiple lenses (manufacturing and healthcare) and he leaves us with three key takeaways:·        Do you really know your processes?  ·        Smart managers use cascading KPIs.·        Sometimes incremental changes just won’t cut it
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