37 minutes | Feb 18, 2020
Why Employee Experience Matters | Interview with Vishal Ganeriwala, Sr. Director of Product Marketing at Citrix
In this episode of Lifeguard IT, we're joined by Vishal Ganeriwala, Sr. Director of Product Marketing at Citrix, to discuss what's on the horizon in 2020. We talk about: - The importance of creating a positive employee experience - How Lakeside and Citrix are providing value with Windows Virtual Desktop - Balancing security and end-user experience - A Citrix fact that may surprise you Website: https://www.lakesidesoftware.com/ Twitter: https://twitter.com/lakesidesoft LinkedIn: https://www.linkedin.com/company/lakeside-software/
11 minutes | Oct 25, 2019
What's New with WVD?
We're back! Ben Murphy joins for a pre-Ignite 2019 interview to talk about what's new with Windows Virtual Desktop and the Lakeside partnership. Going to Ignite? Catch Ben's session on WVD in the Hub: https://myignite.techcommunity.microsoft.com/sessions/83770?source=sessions Website: https://www.lakesidesoftware.com/ Twitter: https://twitter.com/lakesidesoft LinkedIn: https://www.linkedin.com/company/lakeside-software/
59 minutes | May 15, 2019
Citrix Synergy 2019 | Interview with Kyle Davies, Distinguished Architect at CDW
Learn how to make the most of your Citrix Synergy experience with this preshow podcast. Kyle Davies, Distinguished Architect at CDW, Citrix Technology Advocate, and creator of Mr. Tech Talk joins us to share his tips on building your schedule, networking, and navigating the show. We also talk about the sessions Kyle will be hosting as well as hot Citrix news and best practices for monitoring Citrix solutions. Don’t forget to stop by the Lakeside booth to say hi and enter to win a Star Wars drone! Time stamps: Intro and WVD 0-6:09; Synergy prep 6:10-18:04; Citrix cloud 18:05-22:14; Citrix breach and SaaS adoption 22:15-31:24; Becoming a CTA 31:25-35:26; Best practices for Citrix monitoring 35:27-52:04; Kyle’s plans for Mr. Tech Talk and outro 52:05-59:17 You can find Kyle at www.mrtechtalk.com and @kdavies1988 on Twitter Questions? @Lakesidesoft on Twitter or drop us a line at lifeguardIT@lakesidesoftware.com Thanks for listening!
26 minutes | Apr 4, 2019
The ABCs of WVD
Learn to speak fluent WVD in under 26 minutes. What’s all this WVD hubbub about? Microsoft’s Windows Virtual Desktop (WVD) offering is officially in preview and is set to launch during the second half of 2019. If you’re behind on your WVD news, entirely new to the subject, or just wanting a refresher, we’ve got you covered in this comprehensive, back-to-basics episode. We also explain Lakeside’s free WVD assessment offering and how to determine which workloads are a good fit for virtual desktops as well as Windows 10 multi-user mode. Time stamps: Intro 0-1:55; What is WVD? 1:56-7:00; Who is WVD right for? 7:00-12:27; Citrix and Samsung partnerships 12:28-14:53; Getting started with the WVD preview 14:54-18:07; Lakeside’s WVD assessment 18:08-25:33 WVD preview: https://azure.microsoft.com/en-us/services/virtual-desktop/ WVD set up: https://techcommunity.microsoft.com/t5/Windows-IT-Pro-Blog/Getting-started-with-Windows-Virtual-Desktop/ba-p/391054 Free WVD assessment: https://www.lakesidesoftware.com/assessments/wvd Overview of the Lakeside and Microsoft partnership: https://www.lakesidesoftware.com/blog/windows-virtual-desktop-public-preview-free-tool-determine-if-wvd-right-you Citrix Managed Desktop preview: https://podio.com/webforms/21439703/1489365 Azure pricing: https://azure.microsoft.com/en-us/pricing/reserved-vm-instances/; https://azure.microsoft.com/en-gb/pricing/details/virtual-desktop/ Questions? @Lakesidesoft on Twitter or drop us a line at lifeguardIT@lakesidesoftware.com
52 minutes | Mar 7, 2019
Women in IT International Women's Day Panel
"Think Equal, Build Smart, Innovate for Change" is the theme of this year's International Women's Day. While discussions of why women comprise just 20-30% of the tech workforce are nothing new, as technology continues to exert more influence over our lives, there is a growing urgency to bring more diverse voices into its creation. As Phumzile Mlambo-Ngcuka, Executive Director of UN Women, puts it, "Innovation and technology reflect their designers and makers." This episode features Enit Nichani, VP of Marketing at IGEL and Jan Mach, Sr. Technology Consultant at Lakeside. It is hosted by Heather Bicknell, Product Marketing Manager at Lakeside and Patricia Diaz, Head of Product Marketing at Lakeside. We discuss how we arrived in the tech field and why we've stayed as well as our perspectives on why the number of women in IT is so low and what needs to change. More on IGEL: https://www.igel.com/ More on Lakeside Software: https://www.lakesidesoftware.com/ Twitter: @IGEL_Technology, @Lakesidesoft UN International Women's Day statement: http://www.unwomen.org/en/news/stories/2019/3/statement-ed-phumzile-international-womens-day-2019 The Pixar short that tackles office 'bro' culture: http://www.bbc.com/capital/story/20190221-the-pixar-short-that-tackles-office-bro-culture Women in technology statistics: https://smallbiztrends.com/2018/03/women-in-technology-statistics.html Women and minorities in tech by the numbers: https://www.wired.com/story/computer-science-graduates-diversity/ We're hiring: https://www.lakesidesoftware.com/careers
43 minutes | Feb 27, 2019
Digital Experience Monitoring with SysTrack | Interview with Ryan Purvis, CIO at HiLo
Digital experience monitoring solutions empower IT with data and analytics to understand the intersection between end users and technology. With this knowledge, IT can act to better align technology to user need, solve problems proactively, quantify the business value of new technology investments, address the root cause of performance issues, and boost end-user experience. In this episode, we interview Ryan Purvis, CIO of HiLo Maritime Risk Management about how he's used and found value in SysTrack as a digital experience monitoring tool. You can get in touch with Ryan on Twitter: https://twitter.com/ryanpurvis or LinkedIn: https://www.linkedin.com/in/ryanpurvis/ Follow Lakeside: https://twitter.com/lakesidesoft Subscribe to our blog: https://www.lakesidesoftware.com/blog Send us your questions! Ask us about IT, tech news, our show, or anything you want. Email us at LifeguardIT@lakesidesoftware.com. Send us the IT conundrums that have been keeping you up at night—we'd love to help. If you enjoyed this episode, don’t forget to subscribe and leave a review. We appreciate your feedback. Thanks for listening!
26 minutes | Feb 8, 2019
Future of Work Trends
What's next for workplace AI, messaging apps, remote work, and Windows management? How will Gen Z entering the workforce change expectations for IT? In this episode, Heather and Linda discuss trends shaping the future of work in 2019. You can read the predictions Heather wrote for VMblog here: "From AI to Gen Z: Five Predictions on the Future of Work in 2019" http://vmblog.com/archive/2019/01/17/lakeside-software-2019-predictions-from-ai-to-gen-z-five-predictions-on-the-future-of-work.aspx#.XF3MclxKhaQ *** Hey you! Send us your questions! We will be featuring listeners’ questions in an upcoming episode. Ask us about IT, tech news, our show, or anything you want. Email us at LifeguardIT@lakesidesoftware.com. Send us the IT conundrums that have been keeping you up at night—we'd love to help. If you enjoyed this episode, don’t forget to subscribe and leave a review. We appreciate your feedback. Stay in touch on Twitter @lakesidesoft, @Heather_Bick, @LindaTsao94 Thanks for listening!
11 minutes | Jan 23, 2019
We’re Hiring! | Interview with VP of Engineering, Ed Wegryn | Working for Lakeside Software
In this episode, we ask Ed Wegryn, our VP of Engineering, six of the most common questions he gets from job applicants. We cover company culture, what it’s like to develop SysTrack, what qualities Ed looks for when hiring software engineers, and more. Are you or someone you know looking for a new opportunity in software engineering? Lakeside Software is seeking creative and self-driven engineers to join our growing R&D team in Ann Arbor, Michigan. Learn more about this opportunity on our blog: https://www.lakesidesoftware.com/blog/engineering-lakeside-software-jobs-ann-arbor https://www.lakesidesoftware.com/blog/spotlight-what-new-start-says-about-working-lakeside Find our current listings here: https://www.lakesidesoftware.com/careers *** Hey You! Send us your questions! We will be featuring listeners’ questions in an upcoming episode. Ask us about IT, tech news, our show, or anything you want. Email us at LifeguardIT@lakesidesoftware.com. Send us the IT conundrums that have been keeping you up at night—we'd love to help. If you enjoyed this episode, don’t forget to subscribe and leave a review. We appreciate your feedback. Stay in touch on Twitter @lakesidesoft, @Heather_Bick, @LindaTsao94 Thanks for listening!
42 minutes | Dec 7, 2018
2018 IT News Roundup
As 2018 comes to a close, we're reflecting on some of the biggest end-user computing and tech stories of the year. Ben Murphy, Director of Applied Engineering at Lakeside, joins us to discuss the ongoing saga of the Meltdown and Spectre exploits, shifting global sentiment around data privacy, the new Microsoft, industry trends, and more. References Meltdown/Spectre: https://www.lakesidesoftware.com/blog/intel-chip-flaw-using-digital-experience-monitoring-assess-meltdown-and-spectre-patch Meltdown/Spectre testing: https://www.lakesidesoftware.com/blog/research-performance-impact-meltdown-and-spectre-patches-terminal-server-%E2%80%94-and-association Citrix rebrands: https://www.theregister.co.uk/2018/01/19/citrix_new_strategy_and_rebrand/ Microsoft's changes to Windows: https://www.theverge.com/2018/3/30/17179328/microsoft-windows-reorganization-future-2018 GitHub acquisition: https://news.microsoft.com/2018/06/04/microsoft-to-acquire-github-for-7-5-billion/ FSLogix acquisition: https://techcrunch.com/2018/11/19/microsoft-acquires-fslogix-to-enhance-office-365-virtual-desktop-experience/ Windows Virtual Desktop: https://www.lakesidesoftware.com/blog/lakeside-software-partners-microsoft-windows-virtual-desktop-azure-what-means-you GDPR: https://www.newyorker.com/tech/annals-of-technology/the-gdpr-europes-new-privacy-law-and-the-future-of-the-global-data-economy Amazon and VMware partnership: https://www.zdnet.com/article/how-amazon-and-vmware-are-building-one-cloud-for-both-platforms/ Amazon and Apple $1,000,000,000,000 valuation: https://arstechnica.com/information-technology/2018/08/thats-trillion-with-a-t-apple-hits-market-value-of-1-trillion/ Amazon's new HQ: https://www.nytimes.com/2018/11/05/technology/amazon-second-headquarters-split.html SysTrack 8.4 release: https://www.lakesidesoftware.com/blog/what-aiops-introducing-systrack-84 Cisco acquires Duo: https://arstechnica.com/information-technology/2018/08/heads-up-2fa-provider-duo-security-to-be-acquired-by-cisco-ugh/ IBM buys Red Hat: https://www.wired.com/story/ibm-buying-open-source-specialist-red-hat-34-billion/ AI painting sells for $432,500: https://www.nytimes.com/2018/10/25/arts/design/ai-art-sold-christies.html *** Hey You! Send us your questions! We will be featuring listeners’ questions in an upcoming episode. Ask us about IT, tech news, our show, or anything you want! Email us at LifeguardIT@lakesidesoftware.com. Send us the IT conundrums that have been keeping you up at night—we'd love to help! If you enjoyed this episode, don’t forget to subscribe and leave a review. We appreciate your feedback! Stay in touch on Twitter @lakesidesoft, @TheBenMurphy, @Heather_Bick, and @LindaTsao94. Thanks for listening!
41 minutes | Nov 26, 2018
To Self-Service or Not to Self-Service? Ugh, Not This Question Again!
People frequently use self-service for consumer tech—why should it be any different under corporate IT? Repeat, low-level incidents like password resets and printer woes cause daily frustration for end users and help desk staff. These friction points sap productivity on both sides, which is why organizations have implemented various strategies to move the point of resolution closer to the end user. But before we can realize the benefits of IT self-service, we must ensure that it’s implemented in a way that’s valuable and friendly to the end user. Afterall, self-service only works if someone uses it! In this episode of Lifeguard IT, we discuss the components of effective IT self-service (including planning, design, and communication) with a focus on improving end-user experience. Later, we talk about our favorite tech gift options for this holiday season. Learn more: https://www.lakesidesoftware.com/blog/proactive-it-support-strategies-level-0-support-right-you *** Hey You! Send us your questions! We will be featuring listeners’ questions in an upcoming episode. Ask us about IT, tech news, our show, or anything you want! Email us at LifeguardIT@lakesidesoftware.com. Send us the IT conundrums that have been keeping you up at night—we'd love to help! If you enjoyed this episode, don’t forget to subscribe and leave a review. We appreciate your feedback! Stay in touch on Twitter @lakesidesoft, @Heather_Bick, and @LindaTsao94. Thanks for listening!
59 minutes | Nov 9, 2018
Satya Take the Wheel | Microsoft's Moves to Ease Windows 10 Migration
As large organizations ramp up their Windows 7 to 10 migrations, Microsoft has started rolling out new options for tackling common migration roadblocks. In this episode, we cover what some of those new options are, including Windows Virtual Desktop (WVD). We also discuss some of the popular reasons why IT pros have been hesitant to upgrade and offer our perspective on how to make migration easier. Ben Murphy, Director of Applied Engineering at Lakeside, joins us for the discussion. You can read his take on WVD on the Lakeside blog: https://www.lakesidesoftware.com/blog/lakeside-software-partners-microsoft-windows-virtual-desktop-azure-what-means-you Links https://www.lakesidesoftware.com/blog/windows-7-windows-10-migration-who%E2%80%99s-migrated-and-what%E2%80%99s-holding-businesses-back https://arstechnica.com/gadgets/2018/10/half-of-enterprise-machines-run-windows-10-as-windows-7s-end-of-life-looms/ https://arstechnica.com/information-technology/2018/11/intel-cpus-fall-to-new-hyperthreading-exploit-that-pilfers-crypto-keys/ https://arstechnica.com/gadgets/2018/10/helium-implicated-in-weird-iphone-malfunctions/ https://www.wired.com/story/keep-pace-moores-law-chipmakers-turn-chiplets/ *** If you enjoyed this episode, don’t forget to leave a rating if your podcast app allows you to do so. Positive ratings and reviews help others discover the show and would help justify the purchase of another mic :) Thanks for listening! You can connect with us at lifeguardIT@lakesidesoftware.com and at @lakesidesoft on Twitter. Send us the IT conundrums that have been keeping you up at night—we'd love to help! https://www.lakesidesoftware.com/
43 minutes | Oct 29, 2018
The Art of the IT Survey
Are you using big data as an excuse to not talk to your end users? Big data and analytics tools have made it possible for IT to resolve and prevent issues without involving the affected party, but that doesn’t mean there’s no longer a need for dialogue between end users and IT. But unlike collecting system metrics, gathering meaningful qualitative feedback can be difficult: How can you get people to respond in a constructive way? Who has the time to analyze tons of survey results? However, it’s IT’s responsibility to ensure that end users are having productive—and positive—experiences with their computers. Means of gathering subjective responses such as surveys can play an important role in uncovering latent issues and explaining user behavior. They can also help IT judge the success of OS migrations, VDI, or other projects that affect end-user experience. In this episode, we’re joined by Joe Davis, Sales Enablement Specialist at Lakeside, who shares his expertise in crafting surveys that work. Joe previously worked for a company that specialized in B2C surveys. Later, Heather quizzes Joe and Linda on tech headlines to see if they can pick out which one is false. For more on surveys, check out our research on what information IT decision makers are using to measure the effectiveness of new technologies: https://www.lakesidesoftware.com/blog/74-it-leaders-collect-end-user-feedback-what-are-they-getting-it *** If you enjoyed this episode, don’t forget to leave a rating if your podcast app allows you to do so. Positive ratings and reviews help others discover the show and would help justify the purchase of another mic :) Thanks for listening! You can connect with us at lifeguardIT@lakesidesoftware.com and at @lakesidesoft on Twitter. Send us the IT conundrums that have been keeping you up at night—we'd love to help!
66 minutes | Oct 12, 2018
Don’t Hack Me! 7 Universal Cybersecurity Best Practices
Everyone knows that October is the spookiest month and what’s spookier than someone hacking your accounts or spying through your webcam? We’re here with recurring guest star and Lakeside dev Avery Dews to help keep the ghouls away with 7 personal cybersecurity tips: Tip #1: Rely less on your memory to encourage better password hygiene Tip #2: Provide false answers to “security questions” Tip #3: Stop and think before giving away your information Tip #4: Follow your data trail Tip #5: Store sensitive data locally Tip #6: Consider what could happen to your device while you are away Tip #7: Make security easy whenever possible Password manger comparison shopping guide: https://www.pcmag.com/article2/0,2817,2407168,00.asp Personal cybersecurity guide: https://medium.com/@nickrosener/an-in-depth-guide-to-personal-cybersecurity-be98ba47c968 Pew research: http://www.pewinternet.org/2017/01/26/americans-and-cybersecurity/ Links mentioned: https://www.reuters.com/article/us-usa-trump-laptop/secret-service-says-laptop-stolen-from-agents-car-in-new-york-idUSKBN16O2EH https://xkcd.com/936/ https://nakedsecurity.sophos.com/2012/11/21/prince-william-photos-password/ https://lifehacker.com/use-your-password-manager-for-security-answers-too-1829498257 Tech picks: https://www.theverge.com/2018/10/9/17955596/soundcloud-pay-indie-artists-premier-monetize-program https://www.wired.com/story/us-weapons-systems-easy-cyberattack-targets/ https://www.mlive.com/news/flint/index.ssf/2018/10/elon_musk_donates_480k_to_flin.html Send your top tips to lifeguardIT@lakesidesoftware.com Twitter @lakesidesoft www.lakesidesoftware.com
35 minutes | Sep 28, 2018
SysTrack 8.4 Launch: Introducing AIOps
The latest version of SysTrack is HERE and we can't wait to talk to you about it! In this episode, we cover new SysTrack features, including self-service functionality, experience feedback sentiment scoring, IBM Watson training, new integrations, and SysTrack AIOps. Later, we discuss Microsoft's new passwordless authentication and rant about the rise of e-scooters. For More Information: AIOps demo video: https://www.lakesidesoftware.com/resources/videos/systrack-aiops-overview What Is AIOps? Introducing SysTrack 8.4: https://www.lakesidesoftware.com/blog/what-aiops-introducing-systrack-84 Tech Picks: https://arstechnica.com/gadgets/2018/09/microsoft-offers-completely-passwordless-authentication-for-online-apps/ https://www.washingtonpost.com/technology/2018/09/24/hospital-er-reports-percent-spike-visits-involving-e-scooters Email questions and suggestions: lifeguardIT@lakesidesoftware.com Connect with us on Twitter: @lakesidesoft, @heather_bick, @lindatsao94
19 minutes | Aug 24, 2018
Digital Experience Monitoring 101
Digital experience monitoring--what is it good for? In this episode, we cover the basics of DEM, including how it's different from APM, what its primary data sources are, and what use cases it supports. For more, download our white paper on how DEM can help IT optimize end-user productivity: https://www.lakesidesoftware.com/resources/white-papers/digital-experience-monitoring-optimal-end-user-productivity
27 minutes | Aug 10, 2018
Defining Workspace Analytics
Join us for the 1st anniversary episode of Lifeguard IT! We define and discuss workspace analytics, which is a framework for IT decision-making that analyzes end users, business processes, and technology. Time Stamps: Workplace vs. Workspace 4:45; Workspace Analytics 10:15; Workspace Analytics Solutions 22:02 Links: Five Ways to Distinguish the Workplace from the Workspace: https://www.lakesidesoftware.com/blog/5-ways-distinguish-workplace-workspace Just what is a "workspace"?: https://www.brianmadden.com/opinion/Just-what-is-a-Workspace 21 Must-Attend VMworld 2018 US Sessions for EUC Pros: https://www.lakesidesoftware.com/blog/21-must-attend-vmworld-2018-us-sessions-euc-pros Email: lifeguardIT@lakesidesoftware.com Website: https://www.lakesidesoftware.com/ Twitter: @Lakesidesoft; @LindaTsao94; @Heather_Bick Visit Heather at VMworld US where we'll be giving away a Nintendo Switch! Booth 1468
31 minutes | Jul 13, 2018
Rage Against the Virtual Machine | The Key to User Buy-In with VDI
What is need-based procurement and what can it do for your VDI environment? In this episode, hosts Heather and Linda discuss how a user-centric right-sizing approach can improve end-user experience with VDI and better align IT resources with business value. Links: https://www.gartner.com/newsroom/id/3877270 https://www.nytimes.com/2018/07/03/science/chemistry-virtual-reality.html https://www.newyorker.com/magazine/2018/07/09/can-andy-byford-save-the-subways
64 minutes | Jun 29, 2018
Portrait of the Dev as a New Hire | Working for Lakeside Software
College students and recent graduates: this one's for you. For this episode of Lifeguard IT, we recruite Avery Dews, backend software developer at Lakeside Software, to share his experience studying computer science engineering at the University of Michigan. We also ask him about his post-college job search and internship as well as what his first year at Lakeside has been like. This is a great episode to share with anyone you know who is interested in becoming a software developer. You'll also get the inside scoop on what it's like to work at Lakeside. Time stamps: Intro; 4:32 College; 11:42 Job Search; 20:31 Working at Lakeside; 35:24 Tech Pick of the Week; 1:01:49 Outro Tech picks: https://www.theverge.com/2018/6/25/17501074/venmo-debit-card-mastercard-now-available https://www.wired.com/story/the-rise-of-dna-data-storage/ https://www.computerweekly.com/news/252443455/Younger-employees-main-culprits-for-security-breaches Questions and episode suggestions: lifeguardIT@lakesidesoftware.com To apply: https://www.lakesidesoftware.com/careers Twitter: @lakesidesoft
38 minutes | Jun 15, 2018
Using Benchmarking to Meet IT Goals + A Wild Use Case for IoT
In this episode, Heather and Linda discuss benchmarking methods and benefits, including Collective Intelligence Benchmarking (CIB) tools that assist in establishing baselines for internal or external comparisons. Later on in the episode, they share current tech news, including how Uber wants to use AI to identify drunk ride-hailers and how tech companies and conservationists are teaming up to use IoT to protect elephants and rhinos from poaching. Links: www.marketingprofs.com/articles/2018/34855/benchmarking-your-email-metrics-post-gdpr-cleanse www.theverge.com/2018/6/8/17441554/uber-drunk-passenger-ai arstechnica.com/information-technology/2018/06/rhino-iot/
26 minutes | Jun 1, 2018
Advanced Placement IT History | Career Advice with Ray Ross, Global Director of SIs at Lakeside Software
In this episode, we interview Ray Ross, a former AP US History teacher and current Global Director of SIs at Lakeside, about his career path and how he landed in IT. Ray shares anecdotes from his beginnings at Digital Equipment Corporation (DEC) as well as career advice for those just starting out in the tech industry. Later, we discuss the concept of continuous improvement and how to apply it in IT. Questions and topic suggestions can be sent to lifeguardIT@lakesidesoftware.com.