49 minutes | Jun 11, 2021

E19: Daily Management Systems (DMS) at Providence with Ernest Mayer - March Happy Hour

Ernest Mayer is a Lean Six Sigma Black Belt Project Manager at Providence Health & Services in Portland, Oregon. He explains the Daily Management System (DMS) he has helped developed with local nonprofits, and how that transitioned into a rollout across Providence. He explains that DMS is more than a set of tools and metrics, it requires a culture change that starts with managers transitioning to leaders, where they coach and mentor instead of dictate and give orders.   Connect with Ernest at https://www.linkedin.com/in/ernest-mayer-45368b15/ Learn more about Lean Portland at https://leanportland.com/
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