10 minutes | Jan 24, 2018

Episode 004 - Why survey results are often so wrong

The most critical metric when gathering feedback from our people is the same metric that is totally ignored.  If you don’t know your RESPONSE RATE, then you won’t know if your results are meaningful or meaningless, whether interpretable or misinformation. Takeaways: At (1:30):  Why your old professor had it right: results are only interpretable if you have high response rate. At (3:50):  Our gut feeling about surveys is correct - we’re only hearing from the extremes.  Here’s how to avoid this. At (4:50):  You would never consider doing this, yet we do it with our customer feedback all the time!   Your Gift! Visit http://MatthewChampagne.com/PodcastGift  to download your free infographic of The 9 Principles of Customer Feedback.  I’ll also email you an explainer video so you can quickly and effectively apply these principles to keep your clients, members, students and customers forever.   Learn More: Read “The Survey Playbook”: Amazon & Kindle Subscribe to my YouTube Channel to Keep Your Customers Forever Simple steps to Keep Your (best) Clients Forever: 7-minute podcast here Let’s connect on LinkedIn Dr. Champagne named "Technology Visionary" by SURVEY Magazine  
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