4 minutes | Sep 30, 2017

003: Three billion reasons you don't want satisfied customers

We need to stop trying to satisfy our customers, members and clients, and focus on turning them into LIFERS - folks that aren't going to leave us for a lifetime. Here are the 3 billion reasons why.   Takeaways: • Of the 3 billion people coming onto the internet in the upcoming years, many of those will be building products and services.  Some just like yours!  Your competitors have just multiplied exponentially!   • It is no longer enough to just “satisfy” customers in this competitive field.  You need LIFERS.  You need them focused on you and not looking to the next shiny new object.   • Entrepreneurs must continually and accurately gather customer feedback and act on it in a meaningful and transparent way to Keep their Customers Forever.    Subscribe to the show! Go to the Apple podcast directory.  Be sure to rate the show and give a review. Include your name and website and I will promote it on an upcoming show!   Love to Connect! LinkedIn:  https://www.linkedin.com/in/mattchampagne Facebook:  https://www.facebook.com/doc.champagne/ Twitter:  https://twitter.com/evaluationguy Go to: www.matthewchampagne.com/podcasts for more
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