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Our customers will stab us in the back without a second thought. That's how they value us. How much do we value them? iTunes https://itunes.apple.com/us/podcast/its-covered-the-insurance-podcast/id1346792342?mt=2 Website: http://www.itscovered.net Facebook group: https://www.facebook.com/groups/342939569511083/ Free ebook on how agents can better service claims: http://www.itscovered.net/ebook

The public often sees insurance agents as the calendar people because what we provide for people really isn't obvious and appreciated until there is a loss. Is there anything we can do about that?

Why agents need to take special care to WRITE THE QUOTE RIGHT and explain why you did it that way. I'm only doing this episode because y'all keep messing up on this one. Website: http://www.itscovered.net Facebook group: https://www.facebook.com/groups/342939569511083/ Free ebook on how agents can better service claims: http://www.itscovered.net/ebook

The show is back! We're starting up season 2 with a little restatement of what the show is about and what in the world I've been up to lately! iTunes https://itunes.apple.com/us/podcast/its-covered-the-insurance-podcast/id1346792342?mt=2 Website: http://www.itscovered.net Facebook group: https://www.facebook.com/groups/342939569511083/ Free ebook on how agents can better service claims: http://www.itscovered.net/ebook

We're asked a lot for coverage and claims advice, which is totally cool, as long as you recognize this first. Website: http://www.itscovered.net Facebook group: https://www.facebook.com/groups/342939569511083/ Free ebook on how agents can better service claims: http://www.itscovered.net/ebook

Sometimes the adjuster is going to disagree with the police in an accident, and this is why. Website: http://www.itscovered.net   Facebook group: https://www.facebook.com/groups/342939569511083/  Free ebook on how agents can better service claims: http://www.itscovered.net/ebook

Talking about differences in insurance companies, level of service and claim satisfaction, and generic cereal Mel made up that he will regret forever.

Playing "Is That Covered?" today with a scene from an early episode of Breaking Bad. Facebook group: https://www.facebook.com/groups/342939569511083/  Free ebook on how agents can better service claims: http://www.itscovered.net/ebook

Final episode in our series on interviews, this one on role-playing. Website: http://www.itscovered.net Facebook group: https://www.facebook.com/groups/342939569511083/ Free ebook on how agents can better service claims: http://www.itscovered.net/ebook

Continuing our chat about interviewing and hiring! iTunes https://itunes.apple.com/us/podcast/its-covered-the-insurance-podcast/id1346792342?mt=2 Website: http://www.itscovered.net Facebook group: https://www.facebook.com/groups/342939569511083/ Free ebook on how agents can better service claims: http://www.itscovered.net/ebook

Starting a 3-week series on interviewing and hiring. iTunes https://itunes.apple.com/us/podcast/its-covered-the-insurance-podcast/id1346792342?mt=2 Website: http://www.itscovered.net Facebook group: https://www.facebook.com/groups/342939569511083/ Free ebook on how agents can better service claims: http://www.itscovered.net/ebook

Discussing time management and multi-tasking in this episode of the podcast! iTunes https://itunes.apple.com/us/podcast/its-covered-the-insurance-podcast/id1346792342?mt=2 Website: http://www.itscovered.net Facebook group: https://www.facebook.com/groups/342939569511083/ Free ebook on how agents can better service claims: http://www.itscovered.net/ebook

Today we discuss working for free, either from friends and family who want advice but definitely not a quote or from walk ins who already have an agent who isn't serving them but you'll do fine. Website: http://www.itscovered.net Facebook group: https://www.facebook.com/groups/342939569511083/ Free ebook on how agents can better service claims: http://www.itscovered.net/ebook

Playing Is That Covered, our favorite insurance game, with the mega blockbuster hit Mission Impossible: Fallout! iTunes https://itunes.apple.com/us/podcast/its-covered-the-insurance-podcast/id1346792342?mt=2 Website: http://www.itscovered.net Facebook group: https://www.facebook.com/groups/342939569511083/ Free ebook on how agents can better service claims: http://www.itscovered.net/ebook

When you start something, be prepared to do it forever, because it will be expected from now on. Website: http://www.itscovered.net Facebook group: https://www.facebook.com/groups/342939569511083/ Free ebook on how agents can better service claims: http://www.itscovered.net/ebook

Discussing what makes insurance on one vehicle higher than another and serving customers who are confused about it. iTunes https://itunes.apple.com/us/podcast/its-covered-the-insurance-podcast/id1346792342?mt=2 Website: http://www.itscovered.net Facebook group: https://www.facebook.com/groups/342939569511083/ Free ebook on how agents can better service claims: http://www.itscovered.net/ebook

How do we help those people who refuse to embrace technology in an industry that is increasingly technology-based? Our Facebook group: https://www.facebook.com/groups/342939569511083/ www.itscovered.net

Still recording in the dark, nevertheless we tackle topics of how rates are decided and how to handle customers who are upset about that rate increase. Our website is www.itscovered.net

What do you do when the electricity or internet go out in your office? We record a podcast episode!!  Website is http://www.itscovered.net You'll only be able to reach that if you have internet access.

We all have that instinct for revenge on the road, even if it doesn't manifest itself in full-blown road rage. But when we "Teach someone a lesson," we['re really just succumbing to pride and nothing any more lofty than that. It's road safety on today's episode