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21 minutes | Sep 18, 2020
Episode 78: Five Things People Want To Hear from Hotels Right Now
In this episode, I shared with you five things that guests expect to hear from a hotel right now. If you want to increase confidence and increase trust, these five things will definitely help you.
29 minutes | Sep 10, 2020
Episode 77: How Hotels Should Market After The Lockdown
In this episode I talked about what hoteliers should do right now and how they should market their property. I shared some data about recent research and how consumer behavior is changing.
29 minutes | Sep 3, 2020
Episode 76: Moving Past Adversity With Stephane Vilar from nhow hotel
In this episode we talked with Stephane from nHow hotel group. Stephane shared with us how they are coping with a new hotel brand in London, what new measures they've implemented due to the COVID and what should do in the next three to six months.
35 minutes | Jul 30, 2020
Episode 75: Redefining Your Wellness Strategy With Claire Way
In this episode, we talked with Claire Way about how hoteliers need to redefine their wellness and spa strategy. People are more aware and mindful about their habits and demand for wellbeing is on the rise, the question is how can hoteliers respond to this demand. Claire shared some brilliant ideas for hoteliers to look into and perhaps dominate.
35 minutes | Jul 23, 2020
Episode 74: How To Improve Customer Experience With Monica Or
In this episode, we interviewed a customer (service) expert Monica Or. Monica shared with us why it's important to look at our customer experience in a different way, how we can improve it and how smaller hotels can surprise their guests by doing the unexpected.
26 minutes | Jul 18, 2020
Episode 73: How A Business Redefined Itself During Covid-19
In this episode, we have a very active businessman who redefined his business during the lockdown. Roy Castleman the Managing Director of Twinwoods Adventure shared with us how we created a new revenue stream to his business, how he changed the whole operations and how hoteliers can think outside 'the box' to help their business grow and flourish.
5 minutes | Jun 18, 2020
Episode 72: Redefining PR With Amy Ogden
In this episode we had a very interesting chat with Amy Ogden about how we can redefine PR in the hospitality industry. Amy shared her strategies and ideas on what hotels can do right now to focus on the next six months, what sales strategies hoteliers can use and how we can grow our hotels.
29 minutes | May 30, 2020
Episode 71: How To Move Forward With Rob Paterson
In today's episode I interviewed Rob Paterson, the CEO of Best Western Hotels in the United Kingdom. Rob shared with us his view about how we can move forward, what holds for the hospitality industry and he shared with us a story about how a pub remained opened during Covid-19.
10 minutes | May 26, 2020
Episode 70: A New Chapter
In this episode I talked about why we changed the name of the podcast and how we are moving forward from here.
31 minutes | Apr 23, 2020
Episode 69: How AI Can Help Boost Hotel Sales With Frank Reeves
In this episode, Frank Reeves shared with us a couple of ideas on how AI can boost hotel sales, how hotels can increase their bookings by not shouting at each user online and Frank shared with us what we can all do in this unprecedented time.
41 minutes | Apr 16, 2020
Episode 68: Why Hotels Need To Go Niche With Richard Valtr
In this episode Richard Valtr, the CEO of Mews System shared with us very interesting insights and ideas about what hoteliers should do right now, how can they overcome the current crisis, why they should choose a niche, be an interesting hotel and much more. If you want to innovate and move forward, you will enjoy this interview with Richard Valtr.
18 minutes | Apr 11, 2020
Episode 67: How To Create Creative Content During Coronavirus
In this episode I talked about the importance of being creative right now, why it's important to create content and how we can create interesting content. People are consuming content right now and it's an opportunity to create emotional connection and build brand equity with great content.
21 minutes | Apr 2, 2020
Episode 66: Three Things Businesses Should Do During Coronavirus on Social Media
In this episode I shared three things businesses should do during coronavirus crisis. Why it's important to take action and not be ignorant about the events that are happening and how we can thrive, not just survive the crisis.
19 minutes | Mar 26, 2020
Episode 65: Is Marketing Really Important During Crisis
In this episode, I shared my thoughts about the importance of marketing during a crisis. I explained why it's important if you want to grow your company and how we can all win and thrive if we take the right actions.
20 minutes | Mar 25, 2020
Episode 64: The Best Strategy for Small Businesses in Crisis
In this episode, I shared what small businesses can do in a crisis. Especially now, it's important not to pause, because a lot of people are pausing their activity. Now is the time to double down.
24 minutes | Mar 13, 2020
Episode 63: What Hotels Can Do During Crisis (Coronavirus)
In today's episode, I talked about what hoteliers can do during crises and especially during Coronavirus (CONVID_19) panic. I shared 9 strategies/ideas that hotels can do and implement today to improve their hotel performance.
21 minutes | Mar 5, 2020
Episode 62: How To Increase Direct Bookings By Not Talking About The Hotel
In today's episode I shared strategies on how we can increase direct bookings by not talking about the product. We don't need to talk about the product constantly, we can actually create a content strategy that adds value to the end consumer.
25 minutes | Feb 29, 2020
Episode 61: Why Most Hotels Don't Have Loyal Guests
In this episode I shared with you why most hotels don't have loyal guests, how can hotels create loyalty and win in the long run.
32 minutes | Feb 20, 2020
Episode 60: How To Market & Sell A Lifestyle Hotel With Sam Riches
In today's episode, we had a very interesting chat with Sam Riches, Sales & Marketing Director at Nobu Hotel Portman Square. He shared with us his insights into how we can market and sell a lifestyle/luxury hotel, why it's important to leave our ego at the door and how he makes things happen.
33 minutes | Feb 13, 2020
Episode 59: Hotel Predictions for 2020 with Russell Kett
In this episode Rusell Kett, the chairman of HVS shared with us his thoughts on the hotel industry, things hoteliers need to avoid and things hoteliers need to invest. He talked about how the hospitality will be influenced this year and what we can all do.
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