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Adam Carmichael is the President of The Institutes Knowledge Group, where he leads strategic development and delivery of courses and associated exams for the Institute’s Risk Management and Insurance Designation programs, including the CPCU program. With over 20 years of experience at The Institutes, Adam is highly experienced in the Risk Management and Insurance industry as well as in public policy research related to property, casualty, and insurance issues. As a holder of the CPCU designation, Adam has joined the podcast today to discuss with Chris Hampshire the CPCU, The Institutes, and the future of professional development.   Key Takeaways Adam’s career journey and CPCU designation. The evolution of CPCU exam testing. Comparing the challenges of current online versus old-style in-person testing. The gold standard value of the CPCU designation and what it denotes in the marketplace. Insights from Adam’s role on the CPCU Ethics Council. Recognizing people who are “in good standing” with their designation. Research and data that highlights the adaptation of the designation. Maintaining the integrity of the online testing process. The future of the CPCU program. Ideas for getting the word out about the CPCU certification program. Promoting ethics within the insurance industry. A five-year look at the future of the CPCU designation. Adam’s advice to his early career self.   Quotes “The exams are ultimately that measure that you’re going to have to pass in order to earn your designation, and that designation has meaning.” “The CPCU designation means so much to so many of us.” “We will continue to develop and evolve the course content to match the skills that are needed for each generation of leaders.” “The CPCU program and designation is going to keep growing in the future.”  

Paul Rosner, J.D., CPCU, is a managing shareholder with Soha & Lang who has worked in the property and casualty field since 1989. He is a former casualty adjuster, large loss property adjuster, claims supervisor, and claims manager. As an attorney, he focuses his practice on property and casualty insurance coverage and bad faith litigation. He has also served as an expert witness on insurance bad faith and claims handling. Together with Chris Hampshire, he dives into the attorney’s role in insurance law, the increase of litigation in today’s climate, and the impact that insurance has on every aspect of law.   Key Takeaways From liability adjuster to coverage attorney, Paul highlights his career journey. The motivation behind earning a CPCU designation. An overview of the benefits of CPCU involvement to Paul’s career. What attracted Paul to the claims aspect of the industry? Surprises about claims that Paul only discovered as an attorney. Advice for identifying a specialty within risk management. Paul’s methodology for solving problems on a case by case basis. A look at the why behind litigation claims in today’s climate. Getting more comfortable with presenting starts with just doing more presentations. The impact that increased inclusion has in addressing the talent gap in insurance. Improving the message inviting people to join the insurance agency. A five-year look to the future of risk management. Paul’s message to new talent considering the insurance industry.   Quotes “Having a background in claims was really helpful to working as a coverage lawyer for insurance companies.” “My CPCU designation has been fantastic for my career for many reasons.” “I enjoy trying to help find a solution that will help the insured get the insurer case resolved with as little litigation as possible.” “Together as a firm we are stronger by having diversity in all areas.” “As an attorney, not matter what area you work in, insurance is going to touch on what you do.”

Rachel Perry is the chief innovation officer for Aon’s North America Commercial Risk Solutions. In this role, she leads risk innovation and works closely with key external and internal stakeholders to meet unmet client needs and growth. Together with Chris Hampshire, she offers a look at the future of innovation and technology in risk management, including increased diversity and inclusion, attracting the next generation of talent, and the many areas where the industry is working to innovate and improve.   Key Takeaways Success for Rachel began as a first-generation college graduate. Rachel’s motivation behind going to college and the support she found there. Diversity in risk management and insurance through the University of Georgia. The impact of an MBA and CPCU on Rachel’s career trajectory. Rachel’s experience as a woman of color and executive in the insurance industry. Ideas for industry efforts to improve inclusiveness and attract diverse talent. The importance of mentorship in bringing up the industry’s next generation. Improving the message that the risk management industry sends to the world. The current state of innovation and technology in today’s insurance industry. A 3‒5 year look to the future of focused areas of improvement, including climate risk, intellectual property, and digital assets. Additional areas of focus in the industry that are not yet at capacity. Major improvements that are coming to the risk management industry in the next five years. Rachel’s advice to her early-career self.   Quotes “Having my MBA, my CPCU, and my Risk Management degree have all been instrumental in my career, no question.” “Our industry is making progress, and there is a lot more work to be done.” “If there is a talent we want to invest in, then there need to be sponsors to help do so.” “At Aon, we are working to do a better job of closing the relevance gap.” “We are focusing on new innovations to help meet the needs that we think are out there for our clients.” “There is a heightened awareness within our industry that we need to innovate more.” “Clients have started thinking about their risks differently, and how we can help them manage their risks.”  

Danielle Stewart currently serves as the National Head of Wholesale Distribution for Everest Insurance. Prior to joining Everest, Danielle served over a decade at Liberty Mutual Insurance across multiple roles and geographies including Underwriting, Field Distribution, Leadership, and Corporate Strategy positions. Together with Chris Hampshire, she shares the benefit of saying “yes” in her career, the power of networking in the wholesale distribution market, the value of the CPCU designation, and what it means to be a woman working in today’s fast-changing insurance industry.   Key Takeaways A successful career path includes a lot of saying yes and a lot of taking risks. Danielle’s approach to physical relocation for each new role. The benefits of earning an MBA at any stage in your career. Strategies for extending your network further than before. The motivation behind Danielle’s decision to earn her CPCU designation. Confidence, technical knowledge, and other benefits of the CPCU. Danielle’s decision to enter the wholesale distribution market was relationship-based. The benefits of the wholesale market to the entire industry. Working as an aggregator of business through strengthened relationships. Danielle’s experience as a woman in the insurance industry. Creating plans for gender equality starts with finding male allies and eliminating bias. A look at the five-year future of the insurance industry. Danielle’s advice to her early career self.   Quotes “My career path was a lot of saying yes and a lot of taking new risks.” “By stretching yourself geographically in roles, you have to approach situations with a lot less bias or assumptions.” “It has been invaluable to get that extended network; to be able to connect with people in a similar place in their career.” “The CPCU gave me earlier knowledge and quicker knowledge on the fundamentals.” “I can see the massive benefit that wholesale provides to our market.… it’s a lifeblood of the market.” “Wholesalers, from a distribution perspective, have a unique ability to serve as aggregators of business.” “You have to be strategic about what you do, who you do it with, and when you do it.” “As this business moves quicker, opportunities are going to come faster.”  

Description: Elizabeth Kramer is the Chief Underwriting Officer for Munich Re Specialty Insurance, their primary specialty insurance operation for property, casualty, and specialty lines. Liz is also the president of the Association of Professional Insurance Women (APIW) and a CPCU designee. She joins the podcast for a conversation with Chris Hampshire about inclusive leadership in insurance. They discuss Liz’s experience as a female executive in the insurance industry, what attracted Liz to reinsurance and specialties, and the advice that she has for attracting and retaining talent to the insurance industry.   Key Takeaways Liz shares the motivation behind earning her CPCU and ARe™ designations. The surprising move behind Liz’s MBA experience. What attracted Liz to reinsurance and specialties? Liz’s experience as a female executive in the insurance industry. Gender diversity, family planning, and career advancement breaks in industry. Advice for attracting and retaining new talent to the industry. Navigating the impact of technology and innovation in insurance. What stays the same in the industry and what has changed? The networking advice that Liz would give her younger self.   Quotes “Any continuous learning you have is going to help you in the next stage of your career.” “Reinsurance is a fascinating and critical part of the insurance industry.” “The insurance industry does a very good job at the entry-level, in particular, around gender diversity.” “We need to expand the reach of where we attract talent from universities.” “I would be careful that we don’t ignore all of the traditional information and knowledge that the industry has.” “We really need to focus on attracting strong talent to the insurance industry.” “We need to talk more about resilience and risk mitigation.”  

Description: Beginning in 2023, Brett Clausen will serve as president and chair of the CPCU Society’s Leadership Council. He also works as the Government Relations and Process Improvement Vice President for Farm Bureau Financial Services. He has joined the podcast for a conversation with Chris Hampshire about the CPCU Society and his goals for the upcoming year. Together they address goals for the future and ways to overcome the current challenges of the CPCU Society, including engagement beyond retirement, expanding membership, learning from the pandemic and solidifying growth for the future.   Key Takeaways Brett’s journey from McDonalds to Masters Degree to CPCU Leadership Council president. The pivotal role that claims plays in the insurance industry. Brett’s goal is to bring insights from the legislative bodies and departments of insurance into the CPCU Society. Prioritizing awareness about the impact of the governmental affairs segment of the insurance industry. The importance of transitioning from seeking understanding to promoting advocacy. What does Brett contribute the longevity of his Farm Bureau career to? Brett highlights the value of earning your CPCU designation. A look at all of the training, education, and networking that the CPCU Society has to offer its members. Brett’s progression of leadership roles that prepared him for where he is today. Addressing the current challenges of the CPCU Society, including engagement beyond retirement, membership, the pandemic and growth for the future. Brett’s 3-year goals start with building on the success that we’ve already had. Advice from Brett’s early career self to the successful leader that he is today.   Keep Getting Better IN2Risk 2022   Quotes “Once you’re in this industry you’re really sucked into it because it’s a really gratifying experience to help people out in their times of need.” “Having a voice at the table is really important to our companies and that’s really how I transformed into this new role that I currently have.” “The main goal that I have within this role is creating awareness within the company, our constituents as well as management.” “Being engaged in the CPCU Society really helped me develop the leadership skills that I couldn't get on the job or within my current organization.” “Our goals for 2023 really start with building on the success that we’ve already had.” “This industry has so much to offer and I don’t think we’ve done a good enough job of making that known.”

The insurance industry is incredibly resilient, and the future is looking bright. Even in the face of new and emerging risks within the property and casualty industry generally and legacy management more specifically, the industry continues to make significant strides. To shed light on the successes and challenges facing the industry, today’s podcast guest brings with him over 35 years of experience in the insurance industry with a focus on operations, claims, and workers’ compensation managed care. Rich Seelinger, Chief Executive and Claims Officer of Enstar’s U.S. Operations. Together with Chris Hampshire, he discusses the legacy marketplace as well as the insights that Rich has gained from his vast career in a variety of operational positions, as well as his advice for filling the massive industry talent gap and attracting the next generation of professionals.   Key Takeaways The career path that brought Rich to his current position. The practices and processes that attracted Rich to the claims sector. A current snapshot of the legacy market space. Four primary mechanisms used in the legacy management space. Drivers behind the increase of money moving into this space. Key partnership elements that benefit all involved parties. Four questions Rich asks himself before accepting a new role. What are hiring managers looking for across the industry? Action items for attracting the next generation of professionals. A five-year look at the future of the industry. Rich’s advice to his early-career self.   Keep Getting Better IN2Risk 2022   Quotes “I was fascinated by workers’ compensation claims, not only the technical side of it but even more so the business side of it.” “The current state of the legacy market space is certainly large and growing.” “All along the way, part of our objective is to really understand what the customer is trying to accomplish and whether or not we’re capable of meeting those needs.” “The industry can do a much better job of marketing itself to new entrants.” “The insurance industry has been remarkably resilient over the years.” “The industry is just beginning to scratch the surface; a lot of good work is being done but certainly more can be done.”  

With over 700 published articles and 10 books on claims, litigation, and risk management in his name, today’s guest is truly an expert in his field. Kevin Quinley, Principal of Quinley Risk Associates, LLC, has over 40 years of experience in the insurance industry. Kevin helps clients nationwide assess claims handling and improve outcomes through expert evaluation and testimony and high-stakes insurance disputes. Today, he joins Chris Hampshire for a conversation about claims, his journey in the industry, how he got involved in witness testimony, the benchmarks he uses to determine which claims he will get involved in, and his experience with writing.   Key Takeaways The origin of Kevin’s 40-year-career in the insurance industry. The inspiration behind Kevin’s focus on claims. A day in the life of an expert witness. How Kevin determines if a case is a good fit. The process of evaluating a claim on a case-by-case basis. Four benchmarks Kevin utilizes when approaching each claim. Kevin’s purpose and passion for writing about insurance. The downside of writing about insurance claims. What is impacting technology and the claims marketplace today? Kevin reveals what he wishes he would have known at the advent of his career.   Keep Getting Better IN2Risk 2022   Quotes “What appealed to me about claims was the breadth of learning.” “If you want to be a lifelong learner, I think claims and insurance is an ideal area.” “If I can’t be the expert, I have a network of other experts I can turn to.” “The problem is not with AI, it’s with how it is used or misused.” “I wish I had known how important people skills are.”

Career options available within the insurance industry are vast and rewarding but widely unknown, especially at the undergraduate level. Regardless, many in the industry would argue that the earlier one can get involved in insurance, the better. On today’s podcast, Andrea Garcia joins Chris Hampshire to discuss her experience as a female in the reinsurance sector. Andrea is a Senior Underwriting Specialist and Second Vice President for General Reinsurance Corporation, underwriting casualty facultative business on behalf of Berkshire Re. She offers her thoughts on how to better attract business talent to the insurance industry as well as her insights on being a risk management student who transitioned into reinsurance.   Key Takeaways Andrea’s education and experience led her to the insurance industry. The variety of career options that Andrea’s risk management degree provided. Reinsurance provided the variety that Andrea was seeking. The value of extensive training in the early onboarding months. Effective ways to train new underwriters. Andrea’s experience as a female leader in the industry. Ideas for increased inclusivity across the industry. A look at the five-year diversity strides within insurance. Trends that are leading the industry into the future. Why reinsurance? Andrea highlights the benefits of the sector. Andrea’s experience with the CPCU Society. What Andrea wishes she had known at the onset of her career.   Keep Getting Better IN2Risk 2022   Quotes “I’ve realized that everything around us correlates to insurance.” “Training is the most important aspect when joining a new company.” “To have the right onboarding at the very beginning will only make you more confident later on.” “Success is about creating your own pathway.” “I just wish I had gotten my CPCU sooner, I really do.”

Conversations about diversity, equity, and inclusion are improving in the insurance industry every day and today’s CPCU Society podcast guest has witnessed the benefits of those strides firsthand. Kael Coleman is the CEO and founder of Protecdiv, the only minority-owned tier-one reinsurance broker in the market. Kael formed Protecdiv to directly address the lack of supplier diversity options and to increase the diverse offerings available within the market. On today’s podcast, Kael joins Chris Hampshire for a conversation about reinsurance, why Kael decided to strike out on his own, and the opportunities that can be found at the intersection of a diverse-owned business combined with expertise in mortgage and catastrophe insurance.   Key Takeaways A 10,000-foot view of the mortgage and reinsurance credit space. The inspiration behind Kael’s decision to work with supplier diversity. The challenges facing diverse-owned businesses in the insurance space. Opportunities at the intersection of a diverse-owned business combined with expertise in mortgage and catastrophe insurance. Kael’s experience as a black man in the insurance industry. Has any real progress been made with DE&I in the insurance space? Unexpected surprises when starting a reinsurance business. Kael’s advice for entrepreneurs who are considering starting their own businesses. Powerful considerations when joining the insurance industry. The key characteristics Kael looks for when hiring. Implementing modern data management and analytics. The importance of trust in the relationships of the insurance business. A five-year look at the technology and metric changes coming to the industry. The future of the reinsurance sector in the insurance landscape. Kael’s advice for his younger, less experienced self.   Keep Getting Better IN2Risk 2022 Quotes “Conversations surrounding diversity, equity, and inclusion are just at the cusp of getting better.” “A big thing we’ve lacked so far as an industry is metrics around DE&I.” “Insurance is the most fun industry that you’ve never thought about.” “What we do as an industry is one of the most important things that we do in our society that I think people don’t really understand.” “So much of our business is relationship-based. People have to trust you.” “If people don’t trust what you’re saying, they’re not going to do business with you.” “Five years from now we’re going to see a lot more integration of technology in the industry.”

From being told she shouldn’t work because she was pregnant to being passed over for promotions simply because she is female, Sarah Muniz has seen a negative side of the insurance agency that is antiquated and leans heavily in favor of men. In an industry that is already suffering from a significant talent crisis, now is the time to take a look at the talent that is already in place but has been pushed out. Sarah Muniz has been in the insurance industry for over twenty years and is the author of Undiscovered Voices: Unlocking the Potential of Women in Insurance, a first-hand account of the challenges women face in the insurance agency. On today’s podcast, she sits down with Chris Hampshire for an honest discussion about the experiences and prejudices that women in the insurance industry face and where we need to go from here.   Key Takeaways Sarah immediately fell in love with the insurance industry, but not with the way she was treated there. Living in fear prompted Sarah to write the book that shares her story. Unfortunately, Sarah’s story is not an uncommon one in the insurance industry. The situations in which women are most comfortable sharing their stories. The impact that agency size has on managing these biases. Male brains versus female brains have different but equally capable ability to utilize problem-solving skills. The natural skills that women have to connect and read other people is an asset in the insurance industry. What fears are keeping women from speaking up? Insurance promotes average men — what does that mean for women? Solving the insurance talent crisis with the women who are already in the industry. The benefits of having females in insurance leadership roles. Ideas for creating more mentoring opportunities for women. Why is now the time to take a look at and correct these injustices? A five-year look to the future of the insurance industry. What Sarah wishes she had known at the onset of her career.   Keep Getting Better IN2Risk 2022   Quotes “It’s surprising how common these stories are when women are in small groups.” “I’m met with a lot of women who have said, yes, this resonates with me.” “Every time I got pushback, I decided to do more research.” “Although our brains work differently, we can come to the same problem-solving skills at the end of the day, we just may go about it in different ways.” “Empathetic women are a huge asset in an industry where we’re trying to protect other people in their time of need.” “If we can take the talent we already have, foster it, and make things more equitable, we’re going to attract more to our industry.” “I believe we already do have a talent abundance, it’s just going unnoticed.” “We’re not trying to push men out, we’re just trying to come up with them.”

Insurance-Linked Securities are the next frontier of the insurance industry, and Ethan Nadorlik is at the forefront of this rapidly developing financial innovation. Ethan has worked exclusively on insurance programs during his career and is a seasoned property and casualty insurance underwriter, leader, and strategist. On today’s podcast, Ethan and Chris Hampshire sit down for a look at Ethan’s career path in insurance, particularly in the Insurance-Linked Securities (ILS) space — what’s new, what’s changing, and what we can expect from this advancing technology in the future of the insurance space.   Key Takeaways Ethan’s education and the career path that led him into insurance. How do insurance-linked securities work? The key differences between casualty- and insurance-linked securities. The evolution of these contracts starts with a risk originator. Highlights of the ILS approach to the insurance marketplace. What attracted Ethan to this new insurance space? The benefits of working with a start-up that is building value in the industry. The questions Ethan asks himself when deciding his next career move. The impact and value of the CPCU designation in Ethan’s career. Ethan’s motivation behind moving into the CPCU presidency for the Philadelphia chapter. Advice for attracting talent to the insurance industry. By working in insurance, you have the ability to change someone’s life. A five-year look to the future of ILS and the insurance industry at large. The impact that Ethan’s early work had on his insurance career. What does Ethan wish he had known at the onset of his career?   Keep Getting Better IN2Risk 2022   Quotes “My education was great batting practice for what I’m doing in my career today.” “This is a new frontier, a chance to build something new and a chance to change our industry.” “ILS is going to be the way of the future.” “The real value of CPCU is the network you develop when you get involved in the society.” “If you can get involved with a non-profit board it can show that you might be ready for a management opportunity.” “Insurance is a vital part of our economy and of people’s lives. You can make a difference in someone’s life by working in insurance.” “There are going to be tons of employment opportunities in insurance for the foreseeable future.” “We’ve passed the proof-of-concept stage and now we’re working toward scale, and I think it’s really going to take off.”

Insurance expert Ramya Sunad has worked in all segments of the industry. She is a lead property underwriter for USAA and also serves on both the executive and the Global Leadership Council for the CPCU Society. Ramya joins Chris Hampshire on today'’s podcast for a conversation about the future of underwriting, changes in the insurance marketplace, and the value of getting involved with the CPCU Society.   Key Takeaways “I’m excited to be at work every single day.” Ramya shares her journey into insurance. Adjusting and evolving from life in India to life in America. Key differences between the Indian and American insurance industries. Ramya’s advice for anyone who is considering transitioning to America. What drew Ramya into the changing underwriting space? Making better insurance decisions based on exposure to climate, smart technologies, and more. Ramya’s advice for finding the right career within the insurance industry. Attracting a diverse talent base is the key to an optimized, effective, and efficient team. Tactics for recruiting a more diverse talent pool, including celebrating what has already been accomplished. Ramya’s opportunities and experiences as a result of her CPCU designation. The CPCU mentor program provides valuable leadership and networking opportunities. A look to the future of the insurance industry. Ramya reveals what she wishes she had known when she began her career in insurance.   Keep Getting Better IN2Risk 2022   Quotes “Network, network, network, always with the goal of finding solutions.” “The world is shrinking faster than we have ever seen before.” “Insurance can bring people from multiple backgrounds into our industry to make a real impact.” “Find your passion and invest in it, then leadership will come naturally.” “You certainly need diversity, people who think differently, who solve differently, who apply differently in your teams to make those teams that much more optimized, effective and efficient.” “When I found my community within CPCU, I knew I belonged.” “Belonging to the CPCU Society gives me a 50,000-foot view of the insurance industry.”

In this episode of In the Know, host Chris Hampshire is joined by Gregg Golson, Vice President and Program Director at J.S. Held University. Gregg has over 25 years of comprehensive experience in claims management and has resolved over 12,500 property claims in his career. In their conversation, Gregg and Chris discuss all that is changing in the world of claims, from technologies and leadership to exciting changes that the future holds.    Key Takeaways A little bit about Gregg’s career path and what attracted him to claims. The challenging aspects of training others on claims. Gregg’s tips for attracting the next generation of claims adjusters and leaders. Primary drivers of change in the claims world, including cost and increased PPE. The genesis and impact of J.S. Held’s proprietary system claims progress products. The applications of drones and other disruptive technologies in claims and project progress monitoring. A look at the future of property insurance and flood coverage for coastal areas. Gregg’s involvement in CPCU designations, including publications, over the years. Leadership and networking opportunities that are available through CPCU. The value of investing in your people at the employer level through CPCU. CPCU designees are always considered role models to others. Looking to the five-year future of claims. Gregg reflects on what he wishes he would have known when he started his journey.   Keep Getting Better IN2Risk 2022   Quotes “One of the best ways we can attract people to claims is talk about the cool jobs that we have.” “At CPCU, there are always people working behind the scenes to make you better and set you up for success.” “Leadership is such a great opportunity to network.” “CPCU is superior at providing leadership skills and direct technical knowledge.” “I don’t know of anyone who has joined CPCU who hasn’t become an influencer at their company.” Once you become a CPCU, you are looked at as a role model by other people.”

In this episode of In the Know, host Chris Hampshire is joined by Lucian McMahon, senior manager at Verisk Analytics Extreme Event Solutions Group, where he leads the research and development of scenarios for the Arium liability catastrophe modeling platform. Lucian details where this industry is headed, emerging liabilities that are of most interest, and why someone with a data background should consider getting involved in the insurance industry.   Key Takeaways Lucian wasn’t planning on joining the insurance industry, initially. A little bit about what Lucian does at Verisk Analytics Extreme Event Solutions Group. The role of research in processing and quantifying emerging risks. Lucian details the recent example of a major asbestos claim. A look at the future of emerging risks in the liability space, including climate change liability. Perceived risk plays a major role in anticipating and estimating future liabilities. Details about emerging liabilities regarding PFAS chemicals. Property liability clash refers to natural events that also have liability implications, such as wildfires in California. Why should someone with a data background consider getting involved in the insurance industry? A five-year look at the journey and future of liability catastrophe modeling. What Lucian wishes he had known at the beginning of his own journey.   Keep Getting Better IN2Risk 2022   Quotes “[We are] asking the right questions and then crafting a narrative around which it is reasonably credible that liability might spread and ultimately manifest in losses in the insurance industry.” “The possibilities of different liability events and how they might manifest are very fluid and complex.” “I think climate change liability is very interesting in the context of how people respond to climate change.” “Often we are trying to anticipate and estimate how human beings respond to risk, even perceived risk.” “Insurance in many respects is a very data-rich space.” “We’re in an exciting space and solving problems that many people said weren’t possible to solve just a few years ago.”

Host Chris Hampshire is joined today by Hemant Sarma, Global Digital Internet of Things Manager at Chubb, the world’s largest publicly traded property and casualty insurer. Hemant has been with Chubb for over 25 years and is responsible for developing enterprise strategies that leverage internet-connected technologies to advance the company’s best-in-class risk engineering services. He has joined the podcast for a discussion about the Internet of Things and his work at StreamLabs, a manufacturer of commercial IoT water sensors, and how it all works.   Key Takeaways Hemant shares the journey that led him to a career in risk management. How did growing up in India inform Hemant’s involvement in insurance? The application of IoT in the insurance world has only been accelerated by the pandemic. Examples of how IoT technologies benefit both insurance customers and underwriters. Improved applications of data allow Chubb to make better decisions. Real-time data helps to predict and prevent potential risks and improve underwriting data points. The apprentice program at Chubb helps to attract new talent to the insurance industry. Chubb also offers college scholarships and rotation programs to continue to build a pipeline of future employees. Characteristics that Chubb looks for in interviews and potential new hires. Hemant’s career path has been guided by the kinds of problems that he aims to solve. He aims to tackle the challenges and opportunities that face the company. A look at the industry five years from now reveals that IoT is going to play a continually increased role. Details of a changing distribution model, the role of the underwriter, and the changing nature of risks themselves. Hemant reveals the wisdom he wishes he would have known when he started his career.   Keep Getting Better IN2Risk 2022   Quotes “COVID-19 has made very clear the role of IoT in our lives.” “IoT is going to be a gamechanger for the insurance industry.” “We are continuing to build a pipeline of our future employees and candidates.” “As roles evolve and the opportunity arises, keep an eye open for that and you will definitely find ways to dabble in IoT.” “This is going to be a very interesting marketplace over the next five years.”

Host Chris Hampshire is joined today by Dr. Brad Gronke, technical training manager for Gallagher Bassett and founder of Ignite P3. Dr. Brad is an outcomes-driven influential claims leader and public speaker with over 20 years of industry experience. He has joined the podcast for a conversation about diversity, equity, and inclusion and how the CPCU Society is working to broaden the talent base in the insurance industry. Dr. Brad shares the progress the insurance industry has made on diversity, equity, and inclusion, as well as some of the key areas that still have room for growth. He also offers insights into the meaningful ways that the insurance industry has supported him in expanding his network, improving his connections, and achieving his career goals.   Key Takeaways Dr. Brad reflects on his childhood dream of helping people, and the career path that has realized that dream. The aspect of human development that appeals to Dr. Brad and drives his mission. “Use it or lose it” applies to every aspect of human evolution, including our brains. How does the insurance industry present itself positively to the marketplace, and how could it improve? The insurance industry is there to carry people through loss, a fact that needs to be more clearly communicated. Humanity in business is always the best practice. The current state of diversity and inclusion in the insurance industry has plenty of room for future growth. It is essential that leaders focus on diversity, equity, and inclusion. Writing your personal diversity story is the first step in widening your reach. Key steps to attracting more diverse talent within the insurance industry. Dr. Brad reveals the successes that have come with starting Ignite P3. The value of the CPCU Society network in fulfilling passions and reaching career goals. Getting intentional, saying no, and increasing meaningful involvement. What Dr. Brad wishes he’d known when he started in the insurance industry 20 years ago.   Keep Getting Better IN2Risk 2022   Quotes “If we don’t work our brains, if we don’t continue to exercise them and grow our knowledge, then they’re going to atrophy.” “Humanity in business is the best practice.” “If we put humanity first, the profits will come, the people will come, the talent will come.” As a leader, you have to be focused on diversity, equity, and inclusion.” “Greater intentionality has helped me deliver amazing results, professionally and personally.”

Chris Hampshire hosts this week’s conversation from Risk World, where everyone is looking for the next generation of talent for the insurance industry. He is joined by Laura Botero, a senior in the Risk Management Program at Illinois State University, for a conversation about how she decided on risk management, how she is getting more involved, and her impressions of the insurance industry as top career of choice. Laura shares her advice to both young people who might be interested in a career in insurance and to those who are already successful in the industry, as well as some ways that the perception of the insurance industry can be changed for the next generation.   Key Takeaways Laura shares the journey that led her to the risk management industry. Interaction with prospective employers and other opportunities that are available to students of risk management. Insights into the current state of diversity, equity, inclusion, and belonging within the industry. Attracting new talent into the industry through scholarships and attendance at networking events. Laura offers a message to young people who might be interested in a career in insurance, and to those who are already successful in the industry. The benefits and networking opportunities that come with membership in Gamma Iota Sigma. Advice to employers for attracting talent through tuition reimbursement and other employee benefits. Changing the perception of the insurance industry starts with word of mouth. Laura addresses the global issue of the talent gap within the insurance industry and post-pandemic working preferences.   Keep Getting Better IN2Risk 2022 Gamma Iota Sigma   Quotes “Insurance is so attractive to me because insurance is naturally global.” “There are a lot of job openings right now in the insurance industry.” “Take all of the opportunities. You never know who you’re going to meet and what you’re going to find out.” “When looking at new talent or in the interview process, that connection is probably what drives students most.” “I wish I had started earlier and listened to those people who told me to join insurance.”

Cindy Baroway joins the conversation this week from the exhibit hall floor at Risk World. Cindy is the Executive Director for the University of Colorado Denver’s risk management program and is a past Global President of the CPCU. She gives her thoughts on how the industry can attract new talent, how we can better hire and retain diverse talent, and her best advice for new graduates looking for an internship or career in insurance. Cindy also talks about why she joined the CPCU society, and the rewards her involvement has brought to her professionally and personally.   Key Takeaways Cindy shares her perspective on being a female executive in the insurance industry. Companies can cite that diversity is important to them, but making feel employees feel comfortable is critical as well. What other lessons can Cindy impart to companies trying to encourage more diversity in the executive ranks? If you’re going to play golf or going out to have drinks after work, ask yourself if you are including everyone in the office. Students are looking for flexibility and impact when considering a role in insurance. What can companies do who are recruiting Risk Management students? Cindy shares her thoughts on the best practices to try and attract commuters and first-generation students to insurance. Cindy talks about the benefits she gained from being a part of the CPCU society.   Keep Getting Better IN2Risk 2022 Cindy Baroway Cindy Baroway LinkedIn   Quotes “If you can lead a group of volunteers, you’re going to be successful in your business environment.” “It’s not so much just about how people look. If you’re not welcoming, the minute they walk in the door, people aren’t going to stay.” “If you’re going out to play golf, or you’re going out to have drinks after work, or having even a Zoom happy hour, are you including everybody within that office that should be there as well?”

Anthony Trucks is a former NFL Athlete, American Ninja Warrior on NBC, international speaker, host of the Aww Shift podcast, and the founder of Identity Shift coaching. He uses cutting-edge science and psychology to upgrade how you operate so you can elevate your life and business to reach your full potential. After being given away into foster care at three years old, being adopted into an all-white family at 14, losing his NFL career to injury, and more he learned how to shift at a very young age, and now his life mission is teaching others how to Make Shift Happen in their lives. Anthony will be the closing keynote speaker at the In2Risk event this November in San Francisco. He has joined the podcast today to address major life challenges — how to overcome them and how to shift when things get crazy.   Key Takeaways Anthony shares the early childhood experiences that led him to make shift happen. Ownership is the first step to making true change — Anthony asked himself what he personally had control over and could shift to take control of his life. The process of effecting real change starts with embracing the discomfort. Consistently returning to the difficult, over time, transitions it into your new normal. “Embracing the suck” transforms the drive that will help anyone make lasting change. There is a space where you can exist without the anxiety or fear of a certain trajectory toward a death pit. Ask yourself about the work that you are doing — is this the right time to do it? Is this the right amount of time spent on it? Can I leave work at work? Anthony wants listeners to fall in love with your day, not just your destination. Progress happens when we stretch for more while still keeping a good rhythm in life. The core habits that help Anthony make shift happen include effective planning, pausing before saying yes, and maintaining a daily schedule. Creating boundaries with phone calls, texts, and emails will allow you to accomplish your high-priority tasks first. Five minutes of focus time is all you need to lean into productive flow. Avoiding distraction starts by taking yourself off-line to counteract your brain’s desire for a dopamine hit. Anthony shares some of the major risk-taking moves in his career that paid off, and some that didn’t. What will the future have to offer for those who want to make shift happen in their lives? Insights from Anthony’s time as the first former NFL athlete on American Ninja Warrior. Anthony reveals what he wishes he had known at the beginning of his journey.   Keep Getting Better Anthony Trucks IN2Risk 2022   Quotes   “Eventually there’s a journey that takes place where this thing that you hated to do becomes something that you identify with now.”   “We all know what we want, but for some reason, there’s not enough of a drive.”   “I have to fall in love with the day, not just the destination.”   “I can still stretch for more while keeping a good, enjoyable rhythm in my life.”   “Being able to put boundaries … is paramount to your success.”   “People who can execute and execute consistently, I believe, have the greatest upside.”   “I want the opportunity in the moment where no one else sees it.”