#2 The Email That Cost Me $300
Last night I got an email that cost me $300 and it made me PISSED (at first) and it almost made me change my refund policy.
But after sleeping on it I decided to keep my refund policy (for now).
I am also implementing a new video strategy to help me create more videos faster.
In Today's Episode
The email that cost me $300
Why I have a 365 day refund policy instead of the standard 30-90 day refund policy
Some of the things I need to outsource
My new video strategy
Where I see podcasts in 3-5 years
Will video take over text?
Today, on Instructions Not Included we talk about an email that cost me $300.00, how my training videos went yesterday and a new video strategy I’m trying moving forward.
Hi, and welcome to Instructions Not Included, featuring me Ryan McLane and my life as I try and make a decent living online. I hope that it teaches you a thing or two about marketing along the way.
First I wanted to talk about an email that I got last night that cost me $300.00, and it made me really pissed for a while and then I realized that I shouldn’t actually be angry about it.
Okay, so here is the email: “Hi Ryan, could you please cancel my membership and refund the money to my account. Thanks.”
I leave the person anonymous just for their sake. Basically this email is from an annual subscriber to my On Property Plus Membership which is $300 per year. And they signed up in mid to early October, so it’s been two to three months of using the service and now they want a refund. I was a bit annoyed when I first received this because I have heard that a lot of people do use open refund policies in order to refund things around Christmas time, so that they can afford to buy their Christmas presents and things like that. So, as soon as I got this email I automatically went to that assumption. I was like, “Ah, man, these people have been using my service, they haven’t given a reason. They’re not cranky like, there is nothing wrong with my service because it does exactly what I say its’ going to do, I think.” And I was just, you, frustrated. And I was like, “That’s it, I’m going to change my refund policy. I’m going to have a 30-day refund policy because this is just ridiculous.”
But then as I slept on it and when I woke up in the morning I started thinking, “You know, well, this is kind of the way that I’m operating. I’m operating in an open honest way trying to attract open and honest people as well. And I kno