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Inside Intercom Podcast
30 minutes | 6 days ago
CX expert Annette Franz on putting the 'customer' in 'customer experience'
We can’t seem to get enough of CX — every year, there’s a growing list of articles, conferences, and best practices on the subject. So, how come so many companies still get it wrong? CX expert Annette Franz joins Intercom's Bobby Stapleton to discuss.
30 minutes | 13 days ago
Inter-Women Presents: Karen and Leandra on leadership
In this week's episode we're really going Inside Intercom as we share some highlights from an event we held for staff. Last week, Intercom CEO Karen Peacock and our new CRO Leandra Fishman joined Dee for the inaugural event in a discussion series held by Inter-women. We hear their thoughts and insights on the topic of leadership.
41 minutes | 20 days ago
Intercom on Product 13: Defining sustainable innovation
In the first Intercom on Product of 2021, Des Traynor and Paul Adams get to grips with innovation. How can we make it accessible across an organisation? How can we make it sustainable and scaleable, and what can we learn from the Grateful Dead's Jerry Garcia?
36 minutes | a month ago
Norman Crowley on uncovering the business opportunities in tackling climate change
Cool Planet Group CEO and serial entrepreneur Norman Crowley chats to Intercom's Dee Reddy on his vision for building a truly sustainable business model.
43 minutes | a month ago
Code for America’s Amanda Renteria on defining the citizen experience
In the tech world, we’ve seen time and time again how customer experience can make or break a business. But when it comes to the government, is there such a thing as the citizen experience? Intercom's Sarah Tran chats to Code for America CEO Amanda Renteria.
35 minutes | a month ago
Conversations on Support
In this week's episode, we're taking a look at some of the conversations we've had with some of the most highly regarded support leaders in SaaS.
41 minutes | 2 months ago
Productboard founder and CEO Hubert Palan on mastering product strategy
Hubert Palan, CEO and founder of Productboard chats to Intercom's Rati Zvirawa
30 minutes | 2 months ago
Holiday Rewind: Tech philosopher Alex Wolf on designing harmonious technology
We're revisiting some of our best podcast from across last year. Today, let's look back at our conversation with Alex Wolf which explored how social media is affecting our senses, how good marketing can inspire rather than distract and how we can design better, more harmonious technology.
26 minutes | 2 months ago
Holiday Rewind: Understanding the Conversational Support Funnel
We're revisiting some of our favourite episodes from across the year. In this episode we heard all about the Conversational Support Funnel.
44 minutes | 2 months ago
Holiday Rewind: Inside Intercom on Allyship
We're revisiting some of our best podcast from across the year. Today, let's look back at our allyship panel hosted by CEO Karen Peacock.
47 minutes | 2 months ago
Intercom’s 2020 people pivot
In today’s episode, we’re chatting to the people who’ve managed to pivot with their team and bring about major changes to how we operate, all while still maintaining a strong sense of culture and camaraderie across all of our teams and offices.
34 minutes | 3 months ago
Solving the customer success equation: Nick Mehta on delivering value at scale
Customer success can often feel like an ambiguous and unquantifiable concept, yet maintaining your performance in this area is essential for scaling your business. Intercom's Kaitlin Pettersen chats to Gainsight CEO Nick Mehta about solving the CS equation.
36 minutes | 3 months ago
Built for You E02: Making of Series
Our panel this quarter talks through the process of building Series, from cross-team collaboration to beta-testing your way towards operational excellence. If you’ve ever wondered how all the pieces tie together in a major launch that’s rooted in customer feedback, this is the episode for you.
61 minutes | 3 months ago
S.H.O.P. Part 4: Present
This week, we’re looking at how this year’s holiday Present shopping could change retail forever. Dee Reddy talks to Forbes contributor and retail expert Sandy Stein, DPD Ireland CEO Des Travers and An Post's Eibhin Eviston.
45 minutes | 3 months ago
S.H.O.P. Part 3: Online
In part 3 of S.H.O.P., we explore the tools and tech stacks that are empowering retailers to blur the line between commerce and ecommerce.
48 minutes | 4 months ago
S.H.O.P. Part 2: Habits
Episode two of S.H.O.P., our new series examining the changes in retail and commerce. Over four weeks, we’ll be exploring some of the key topics around the past, present, and future of retail, looking at the technologies and behaviors that have enabled – and transformed – shopping as we know it.
56 minutes | 4 months ago
S.H.O.P. Part 1: Store
Episode one of S.H.O.P., our new series examining the changes in retail and commerce. Over four weeks, we’ll be exploring some of the key topics around the past, present, and future of retail, looking at the technologies and behaviors that have enabled – and transformed – shopping as we know it.
58 minutes | 4 months ago
Reflecting on the Intercom journey - Karen Peacock and Des Traynor in conversation
Karen Peacock and Des Traynor share their thoughts on Intercom throughout the years, and what the future might hold.
33 minutes | 4 months ago
Nate Brown on why proactive CX is the next competitive battleground
Nate Brown (co-founder CX Accelerator) talks to Dee Reddy. He shares how to tune in to the voice of the customer, how traditional Customer Support evolved to become Customer Experience and how the holistic approach can be the ultimate brand differentiator.
32 minutes | 5 months ago
Bought-in and paid for: how Atlassian bridge the gap from freemium to enterprise sales
For the latest episode in our Scale series, Dee Reddy caught up with Atlassian's Kristen Habacht to find out how freemium can drive enterprise sales, how it changes the interaction with the customer, and why it fundamentally affects the relationship between sales, marketing, and product teams.
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