19 minutes | Feb 10, 2020

Episode 5 - Addressing Adoption Barriers Part 2 - Rebecca Leach

I kick off Part 2 of my discussion with Rebecca Leach, GM, Software, Cisco, talking about the culture barrier.  Her position is that the executive leadership team must set tone and expectation in the organization. Leaders must help people to understand the hows and whys of any change within the organization, including software adoption.    📱Instagram - https://www.instagram.com/ingrammicrocanada/ @IngramMicroCA  #IngramCXexpress .. #IngramCustomerExperience 🖥 Web - http://blog.ingrammicro.ca/cx-express-hub .
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