Created with Sketch.
I'd Rather Be Writing Podcast
31 minutes | 2 months ago
Videocast: Micro content and Flare -- Conversation with Kate Schneider
In this videocast, I chat with Kate Schneider about micro content and Flare. Kate shares micro content examples from her current documentation and explains the strategies she considers when creating micro content. She shows specifically how to leverage analytics in determining micro content topics.
32 minutes | 6 months ago
The story behind Document360 -- podcast with founder Saravana Kumar
In a previous post, I explored how Document360, a new cloud-based documentation platform, handles API documentation scenarios. This time, I decided to record a podcast with Saravana Kumar, founder of Document360, to get the behind-the-scenes story about how Document360 came about, what's driving their fast pace of development, and their roadmap for the future.
46 minutes | 9 months ago
Playing a product design role as a content designer -- podcast with Jonathon Colman
In this podcast, I chat with Jonathon Colman about an innovative work model they implemented at Intercom with content designers. In their experimental model, content designers were allocated to one project only, and they expanded their roles to include not only content design but product design as well. These content/product designers engaged on a deeper level to help products succeed.
9 minutes | 10 months ago
A tip for doc reviews -- bring a list of questions
Although doc reviews are a central part of the tech writing process, it's often a challenge to get teams to review docs. One tip is to bring a list of questions to the doc review. This provides more structure and focus to the review meeting.
52 minutes | a year ago
Developer portal strategies for complex landscapes -- conversation with Kristof van Tomme
Recently I chatted with Kristof van Tomme, CEO and co-founder of Pronovix, about a topic that's become increasingly relevant in the past several months: how to deal with complex, rapidly evolving landscapes. Specifically, we focus on developer portal strategies that involve finding a balance between constraints and flexibility. Too many constraints reduces your ability to adapt to uncertain changes that might require innovative, unknown solutions. Too much flexibility might not lead to any coherent, overarching story about how to use your APIs in an integrated way toward a business goal.
32 minutes | a year ago
API the Docs recording: How Trends in API Documentation Differ from other Tech Comm Trends
I recently presented a session at the API the Docs virtual series on Wednesday, May 27, 2020, as part of the 5th edition. My session covered dev doc trends, and another session covered API design. A recording of my presentation is available below.
27 minutes | a year ago
Are technical writers increasingly playing non-technical roles? Some thoughts on the evolution of technical writing roles
How is the role of the technical writer evolving? It seems we're moving away from writing and more towards other roles, such as reviewer/convener, user champion, editor, publisher, and promoter. However, it's difficult to gauge change, especially across different job categories. In some scenarios, writing might never have been why we were hired.
50 minutes | a year ago
Podcast: Users as producers of knowledge — conversation with Nupoor Ranade about how tech writer roles are changing
How can users shape and influence the documentation you're producing? In this podcast, I chat with Nupoor Ranade, PhD candidate at North Carolina State University, about how the roles of technical writers are changing. Instead of writers authoring content for passive users, users are actively directing and shaping the knowledge that writers produce. In this podcast, we look at ways docs-as-code workflows are facilitating that shift in roles. This podcast is more of a conversation, where I first ask Nupoor a series of questions, and then she asks me questions. There's also a transcript of the podcast.
59 minutes | a year ago
Webinar recording: How Trends in API Documentation Differ from other Tech Comm Trends
I recently gave a webinar on trends in developer docs to the STC Washington DC chapter on March 12, 2020. In this presentation, I presented the results and analysis of my Trends in Developer Documentation 2020 survey. A recording and audio file is available below.
88 minutes | a year ago
Introduction to API documentation - Recording from Los Angeles API documentation workshop
In January I gave an API documentation workshop in Los Angeles, and I recorded the first section of the workshop. This section provides an introduction to APIs, including an overview of APIs, the API doc market, info about API popularity, how to submit requests through Postman, and other trends. The recording is available as both a video/audio or standalone audio.
52 minutes | a year ago
Podcast: How Paligo is filling a niche in the CCMS market for complex documentation, with Anders Svensson
I recently chatted with Anders Svensson about how Paligo, a cloud-based CCMS, is filling a niche in the CCMS market for complex documentation needs. Complex documentation refers to documentation with multiple product variants, versions, languages, audiences, and more. In these scenarios, content re-use and scalability become more challenging. Paligo is filling a need for documentation teams that have grown beyond their help authoring tools and need the more robust support that a component content management system (CCMS) offers but without the price tag and implementation timeline.
55 minutes | a year ago
Podcast with Andrew Davis: Hiring API doc writers -- an inside look at fixing broken processes
I recently chatted with Andrew Davis, a recruiter for API documentation positions in the San Francisco Bay area, about why it's so difficult to hire technical writers for developer documentation roles. Andrew has more experience and knowledge with developer doc jobs, companies, and recruiting processes than nearly anyone else in the tech comm industry. He actually helped me find my first dev doc job when I transitioned to California years ago. Andrew's company is called Synergistech Communications. In this interview, Andrew provides an inside look at fixing broken processes around hiring.
32 minutes | a year ago
From API docs to developer portals
One comment I often hear from API workshop participants and other readers is that they want a more advanced API course. I've been thinking about what that more advanced course would involve, in addition to what might be involved in leveling up at my work, and I've come to a realization that I need to transition more from API documentation to developer portal strategies. Developer portal strategies includes API documentation but also encompasses broader concerns as well, not too different from content strategy.
55 minutes | a year ago
Podcast: API Design and Usability with Arnaud Lauret (API Handyman)
Arnaud Lauret, also known as the API Handyman, recently published a book called The Design of Web APIs. In this podcast, I chat with Arnaud about his book, specifically exploring best practices for designing web APIs and focusing on the roles technical writers can play.
20 minutes | 2 years ago
Podcast: Dealing with Project Overload -- Strategies to Manage Overflowing Documentation Tasks
In this podcast, I talk about how to deal with project overload, specifically covering strategies to manage tasks. Scrum is one framework for dealing with project work by allowing you to limit the work you have before you in a more systematic way. I also explain the importance of focusing on a project to build up flow and momentum, without always context switching.
33 minutes | 2 years ago
Podcast: 10 myths about API documentation
In this podcast, I debunk 10 myths about API documentation. For example, some myths are that only engineers can write API docs, or that you have to write API docs by deciphering an engineer's source code. In this podcast, I go through these myths one by one with discussion and analysis.
87 minutes | 2 years ago
Recording of Tech Comm Trends Presentation (STC Puget Sound chapter)
I recently gave a presentation on technical communication trends to the STC Puget Sound Chapter in Seattle, Washington, on May 21, 2019. This is one of the better presentations on trends I've given and culminates a lot of research and other iterations on this topic during the past year. You can view a recording of the presentation, check out the slides, grab the audio file, and see other details here.
58 minutes | 2 years ago
Crash course in API documentation -- a one-hour video
If you want a condensed, one-hour version of what I cover in my API documentation workshop, check out this crash-course video.
28 minutes | 2 years ago
Corporate exodus narratives: A close look at the tension between the corporation and academia
Corporations often expect tech comm academics to fashion their curriculums to suit corporate needs; in contrast, academic departments want to give students a safe space free of corporate agendas for critical inquiry. Tech comm academics are often caught between these two groups and must satisfy both.
42 minutes | 2 years ago
Recording and slides for my trends presentation at the Symposium for Communicating Complex Information (SCCI)
This week I traveled to Louisiana to attend the Symposium for Communicating Complex Information and presented on tech comm trends. You can listen to the recording, view my slides, and read my latest thoughts on trends here.
Terms of Service
Do Not Sell My Personal Information
© Stitcher 2021