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Humanize P.R.O.F.I.T.

32 Episodes

21 minutes | Feb 6, 2022
Eviction is the new pandemic!
Right now in our communities, our most vulnerable people are being given 30 day notices to vacate their apartments.  The wave of homelessness is expanding beyond our comprehension.  In this episode, Craig Poole, driven by his high level of empathy and concern for those who are being marginalized, uses his voice to become their voice for hope.  Craig speaks about what we (collectively) can do to help those, who by no fault of their own, are being put out of their homes and onto the streets.  How can we all come together and help those who are suffering, as Craig calls it, from an evictiondemic.
17 minutes | Jan 5, 2022
The Power of Value!
Craig Poole and Dan Hoch join Toni Reece in a conversation about the power of an employee feeling valued, their work valued and their role in your company valued.  Understanding their value directly impacts the quality of their work.  Listen to this important conversation about self-worth, feeling valued and how it all ties together into Humanize P.R.O.F.I.T.
21 minutes | Dec 20, 2021
"Everyone here is Santa Claus!" - Craig Poole talks about Wonderment.
Craig Poole joins Toni Reece and Dan Hoch to share his thoughts on the "Wonderment Principle".  This strategy not only applies during the holiday season but is incredibly effective all year round.  At the end of this episode you will be asking yourself "Where are we applying wonderment?"  Enjoy!
23 minutes | Dec 7, 2021
It's not a SALES Call, it's a conversation! Meet Margaret Morgan and Madison Arters!
Toni Reece is joined by Dan Hoch, Margaret Morgan and Madison Arters in this special episode of Humanize Profit.  Madison and Margaret work in the Sales Department of the DoubleTree by Hilton Reading, but this conversation isn't about Sales, it's about the experience.  Their experience in the world of hospitality and why they do what they do.  What moves them and what inspires them - it's a great conversation.  Join the fun!
20 minutes | Nov 30, 2021
Came to Visit and Made a Film - Part 2 - An interview with Kyle Allison
Kyle Allison shares with Toni Reece and Dan Hoch his journey to making a documentary about the DoubleTree by Hilton Reading.  Kyle wanted to learn the secret to this hotel's success and their consistent honor of being the #1 DoubleTree worldwide.  He came to visit the hotel, meet Craig Poole, the General Manager, interviewed employees and made a movie!  Follow Me and I Will Be Behind You is the name of the documentary and in the interviews you will hear loud and clear the strategy of Humanzing Profit at work.
27 minutes | Nov 23, 2021
What is a comfort zone? Meet Kyle Allison!
Meet the newest member of the DoubleTree by Hilton, Reading, Kyle Allison. Kyle talks to Dan Hoch and Toni Reece about how he lives outside of his comfort zone constantly and what that has done for his career. As part of the strategy of Humanizing Profit, Kyle’s experience touches on the power of resilience and bouncing back as well as having the freedom to fail and fail quickly. Kyle’s story is incredibly relatable and relevant as we all navigate through the world of work!
14 minutes | Oct 5, 2021
Engagement vs. Directives - Establishing Standards of Excellence!
Dan Hoch, Director of Business Development, The DoubleTree by Hilton, Reading, joins Toni Reece this week to talk about excellence!  Most times standards of excellence come from the top down as directives.  Humanizing P.R.O.F.I.T. turns that on its head and allows for multiple people at the point of impact gathering feedback to assist in creating and communicating standards of excellence!  Another great story in action!
15 minutes | Sep 20, 2021
Optimism and Connections - Sales Amid COVID-19
Rich McCadden, Director of Room Sales for the DoubleTree by Hilton Reading, joins Toni Reece to share his story of resilience, optimism and staying connected to support during COVID!  Rich talks to Toni about what it was like to start a new job, build new sales relationships and how even rejection looked and felt a little different during COVID-19.
13 minutes | Sep 2, 2021
Park Benches, Purpose and Performance!
In this episode, Toni Reece is joined by Dan Hoch, Director of Business Development for the DoubleTree by Hilton, Reading.   Dan talks to Toni about his own experience of moving from a self-centered approach to leading (ticking the boxes of things to get done) to a selflessness approach to leading.  Dan knew he wasn't happy or effective in his position and how he was managing.  Dan shares the big bold moves he made not only for himself and his staff but also how these bold moves had significant impact on PROFIT!
18 minutes | Aug 2, 2021
Contagious Joy!
Toni Reece talks to Dan Hoch, V.P. of Business Development and Nate Rothermel, Artistic Director, both from the DoubleTree by Hilton, Reading about honoring the guest and providing joy through the creation of an immersive performance experience.   Listen as they describe taking the guest experience and creating moments of delight and surprise.  Innovation and the freedom to create magical moments of joy is the essence of humanizing profit!
16 minutes | Jul 15, 2021
The Big, Bold Merger of Like Minds!
In this episode Toni Reece speaks to Craig Poole, President of Reading Hospitality Management, LLC, and Steve Bonner, V.P. of Food and Beverage at the DoubleTree by Hilton Reading about merging their collective businesses during the pandemic.   It was about acquiring, aligning and creating a partnership that has become a win/win for the hotel and the community.  
13 minutes | Jul 1, 2021
Craig Poole - It's Spring Training and Pre-Season - Let's work to get the team ready!
Craig Poole, President of Reading Hospitality Management LLC, and General Manager of DoubleTree by Hilton Reading, joins Toni Reece in this episode to share his wisdom regarding getting your pros ready to be better than ever.  Your leaders and managers are coming out of a global pandemic, coaching and leading is the way forward.  They are already the best but we need a strategy to get them to be better than their best!
9 minutes | Jun 28, 2021
The Value of Care and the Human Transaction!
Chassiti Anderson, General Manager of the DoubleTree by Hilton Reading, shares her personal stories of the value of caring for each other and how that human transaction creates a win/win for both the hotel and the community it serves.  
9 minutes | May 17, 2021
Innovation and Profit – The Human Touch
We are back and on fire with innovation!  In this episode Dan Hoch, Director of Business Development for the DoubleTree by Hilton Reading, PA talks to Toni Reece about Humanizing Profit as it applies to Innovation.  Innovation as a strategy during COVID brought fresh ideas and profitable business to the hotel and the community.
10 minutes | May 5, 2020
Humanize Profit - How can I humanize profits when there are no profits?
This episode is all about answering your questions. Craig Poole answers questions such as "How do you humanize profits during a pandemic when there are no profits?; "How will our actions turn into a profit?"; What do my employees need to learn or do in order to make a future profit?". Keep your questions coming and make sure you subscribe to our podcasts on your favorite podcast channel!
14 minutes | Apr 6, 2020
Humanize Profits - This is YOUR superpower.
Today is the time that people are more important than profits. This is what Humanizing Profit is all about. Listen, as Craig Poole talks to Toni Reece about how the strategy of humanizing profits has helped him to keep a sustainable business during a pandemic. Craig also shares the first step that businesses must take now to implement a culture of humanizing profits.
11 minutes | Dec 10, 2019
Humanize Profit - Creating a Table 45!
"We need to spend more time with our people and learn who they are!" - Craig Poole, President of Reading Hospitality. Craig talks to Toni Reece about a new way to drive community, effective communication and a sense of belonging in the workplace. It's all about creating a Table 45! Listen as Craig describes this approach to Humanizing Profit!
7 minutes | Oct 23, 2019
Humanize Profit - Humanizing Performance Reviews
What would it be like to give a performance review to your wife, husband or partner? Craig Poole, President of Reading Hospitality, gives a mock review to his wife (no not his real wife)! This is a powerful example of what we want to stop doing during an employee performance review and think about how we can humanize the future of performance reviews!
9 minutes | Aug 29, 2019
Humanize Profit - Resistance versus Resilience.
In this episode of Humanize Profit, Craig Poole, President of Reading Hospitality, talks about the need for strong performance management in order to succeed with humanizing profit. When an employee moves more into resistance and become less resilient, it impacts leadership, quality, team performance and ultimately profit. Craig shares his experience with this issue and how he executes performance coaching in order to move an individual and/or a department from resistance to resilience.
10 minutes | Aug 13, 2019
Humanize Profit - It's not all about us!
"Success isn't all about us, it's about all of us!" - Craig Poole, President, Reading Hospitality. In this episode Craig shares specific strategies around humanizing profit that drive higher standards and great value. Craig talks about purpose and selflessness and that YOU have to realize that it's not just about your success, it's about all of our success. How do you get there? Listen to this important episode of Humanize Profit!
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