Series 4: Critiquing Performance Management
Welcome back to another episode of HR Insights: The Podcast! This week, our host Stuart Elliott, is joined by Kevin Campbell, an Employee Experience Scientist at Qualtrics, Kevin helps organisations acquire, develop, and retain their most valuable asset: their people. Kevin comes to us with an extensive career and has spent the last decade building leaders at every level and creating scores of engaged, high-performing, strengths-based teams. He has driven talent strategy, employee engagement, performance management, and leadership development initiatives for clients in the professional services, medical device, banking, hospitality, consumer products, technology, healthcare and life sciences industries. He also served as a principal investigator and researcher for social science programs funded by the U.S. Federal Government. It is safe to say Kevin is an expert in this field and in this episodes sits down with Stuart to discuss performance management, how to handle performance reviews, difficult conversations, managing remote teams and the happiness index. Key Timestamps: 2:05: Get to know Kevin 9:37: Changing the tone of performance reviews 13:30: Reacting to negative feedback 18:00: Objective truth and subjective experience 19:56: A change in performance reviews 20:53: Shiny object syndrome 23:29: Gallup's framework 26:27: Cultural hierarchy and opening conversations 30:35: Descending from debate to confrontation 33:26: Over managing remote teams 37:50: The mental state of flow 39:10: The happiness index