15 minutes | Sep 20th 2020

FocusCX with Paul Cardis: Chip Bell on Improving the Customer Experience through Personalization + Inclusion

In this ongoing series, hosted by Paul Cardis, Paul explores how you can disrupt your market through innovative thinking that puts the customer first.In this episode, you can connect with the internationally renowned customer service expert, Chip Bell. Chip was rated the number one customer service consultant speaker in the world in 2015. And he's been rated among the top three, worldwide by global gurus. He's written 24 books. Nine of those books are national bestsellers and he's a three time New York times bestseller as well. He's worked with Ritz Carlton USA, a American express Southwest Airlines, Cadillac, and well, the list goes on! Many thanks to our partners at the University of Denver for their editing and post-production talents, specifically Lija Miller and Lisette Zamora-Galarza.The University of Denver Franklin L. Burns School of Real Estate and Construction Management, teaches the full life cycle of the built environment. From integrated project leadership skills to a cohesive understanding of the built environment ––experience the only school of its kind!"Upbeat Party" is brought to you by Scott Holmes, songwriter from Free Music Archive. Support the show (http://www.housinginnovationalliance.com/join-us/)
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