Listen Now

This episode was streamed and recorded LIVE on YouTube and LinkedIn! Tom and Greg reacted to a YouTube shorts video regarding Secrets that Hotels Don't Want Guests to Know. We debunked her secrets and gave some secrets of our own! Be sure to subscribe to our YouTube channel to join in on the conversation LIVE every Tuesday and Thursday at 8:30pm Central. www.solo.to/hospitalitymd --- Send in a voice message: https://anchor.fm/hospitalitymd/message Support this podcast: https://anchor.fm/hospitalitymd/support

Leaving Hospitality? The constant pressure to present oneself in a positive light and the expectation to always be "on" and productive can be overwhelming and lead to feelings of inadequacy and burnout.    The constant sharing of success stories and positive experiences can create a sense of unrealistic expectations and a pressure to constantly achieve more, leading to burnout.  Toxic positivity leads lack of empathy and understanding for others who may be going through a difficult time, creating a culture of invalidation and dismissiveness towards negative emotions. Be sure to catch our live show The PM Shift on Tuesdays and Thursdays on YouTube! www.solo.to/hospitalityMD --- Send in a voice message: https://anchor.fm/hospitalitymd/message Support this podcast: https://anchor.fm/hospitalitymd/support

Here is our live stream discussion on the top 10 reasons to stay at a hotel instead of a vacation rental on your next trip. From luxurious amenities to around-the-clock service, hotels offer a level of convenience and comfort that vacation rentals simply can't match. Plus, with so many hotels to choose from, you can find the perfect fit for your budget and travel style. Don't miss out on the benefits of staying at a hotel on your next vacation.  Be sure to tune in every Tuesday and Thursday at 8:30pm Central on YouTube and LinkedIn for our Live Show: The PM Shift with HospitalityMD. www.solo.to/hospitalitymd That's That (Sting) by Twin Musicom is licensed under a Creative Commons Attribution 4.0 license. https://creativecommons.org/licenses/...  Artist: http://www.twinmusicom.org/ --- Send in a voice message: https://anchor.fm/hospitalitymd/message Support this podcast: https://anchor.fm/hospitalitymd/support

In this episode, we discuss an article that makes predictions about the future of customer service. The article suggests that customers will become more demanding, companies will prioritize their employees, customer expectations of good service will rise, personalization will become more individualized, some companies will make budget cuts in the wrong areas, phone support is still important, self-service options are growing in popularity, brands will increasingly stand for important causes, customers will prioritize doing business with companies they trust, and customer support will become a key source of revenue. Tune in to hear our thoughts on these predictions and how they might impact the way businesses approach customer service. --- Send in a voice message: https://anchor.fm/hospitalitymd/message Support this podcast: https://anchor.fm/hospitalitymd/support

Welcome back to HospitalityMD. Kyle was invited back the speak to students in the hospitality program at the College of Dupage in Illinois. Here he speaks about lessons learned in the hotel industry regarding Franchise Ownership and Management.   Kyle talks about a recent experience at a hotel.  Kyle mentions Dylan, the hotel manager, and praises his abilities.  Kyle recommends getting involved with the hotel, as it is a great learning opportunity.  Kyle discusses their first experience speaking at the college and how they want to elevate their current talk.  Kyle explains that a hotel is a real estate asset with owners and a management company. The management company is responsible for running the hotel and is paid a percentage of the hotel's revenues. The management company is also incentivized based on the hotel's profits.  Kyle discusses the difference between a franchise and a chain hotel. In a franchise, the hotel owner pays a fee and receives support and branding from the franchise company. The franchise company has no ownership in the hotel, but benefits from its success. In a chain hotel, the company owns all the hotels and the management company works for the company.  Kyle discusses the benefits of a franchise for the hotel owner, including support and a recognizable brand. Kyle also discusses the benefits of a franchise for the franchise company, including profits from the hotel's success.  Kyle encourages the audience to think about what type of hotel ownership and management model would be best for them.  Kyle concludes by reiterating the importance of doing a good job in order to attract repeat customers and positive word-of-mouth.   Be sure to check out our live show, the PM Shift on Tuesday and Thursdays on YouTube and LinkedIn --- Send in a voice message: https://anchor.fm/hospitalitymd/message Support this podcast: https://anchor.fm/hospitalitymd/support

In this episode of HospitalityMD, hosts Greg and Tom sit down with special guest Sean Folkson, CEO of Nightfoods, to discuss the latest trend in the hospitality industry: sleep-friendly snacks. Sean shares his insights and expertise on this growing market, and the three discuss the potential benefits of offering sleep-friendly options to guests. Whether you're a hospitality professional looking for the next big trend, or simply want to learn about how to improve your sleep, this episode has something for everyone! --- Send in a voice message: https://anchor.fm/hospitalitymd/message Support this podcast: https://anchor.fm/hospitalitymd/support

Welcome back to the PM Shift! Be sure to join us live on YouTube every Sunday, Tuesday and Thursday at 8:30 PM Central www.solo.to/hospitalitymd --- Send in a voice message: https://anchor.fm/hospitalitymd/message Support this podcast: https://anchor.fm/hospitalitymd/support

HospitalityMD is pleased to welcome KTGY Simeone Deary Design Group principals, Lisa and Gina, to the show! Lisa and Gina are known internationally for their hospitality design expertise. Based locally in Chicago, the firm has provided world class design to all corners of the world. Lisa and Gina have been design industry disruptors, with focus on feeling and design over all else. You may know them by their work, with designs of landmark hotels such as London House Chicago, Waldorf Astoria or Marriott Marquis Chicago. This episode was a pleasure to host, with many topics remaining, we hope to welcome KTGY back to the show again for round 2!! https://ktgy.com/ www.solo.to/HospitalityMD --- Send in a voice message: https://anchor.fm/hospitalitymd/message Support this podcast: https://anchor.fm/hospitalitymd/support

Hello and welcome back to The PM Shift by HospitalityMD, hospitality's only evening live show. This episode features the wonderful Christine Trippi of The Wise Pineapple. Join us as we laugh through our technical difficulties and learn knowledge bombs from Christine. Head over to www.thewisepineapple.com to stay up to date with Christine's weekly newsletter and to learn more about The Crown Society. Be sure to subscribe to us on YouTube and turn on notifications so you never miss a live show! www.youtube.com/c/hospitalitymd  Donate to Gamers Outreach here: https://donate.tiltify.com/@gregfreg/hospitalitymd2022 and be sure to join us on 10/30/2022 at 6pm on YouTube while we play some games and raise money for charity.  --- Send in a voice message: https://anchor.fm/hospitalitymd/message Support this podcast: https://anchor.fm/hospitalitymd/support

Welcome back to The PM Shift! We had a great time with our guest Neil Upadhyay. --- Send in a voice message: https://anchor.fm/hospitalitymd/message Support this podcast: https://anchor.fm/hospitalitymd/support

Welcome back to The PM Shift hosted by HospitalityMD! Today we fielded some questions from the audience in regards to appearance standards. It was a great conversation and really insightful feedback from the audience. You can catch the show live on Sunday, Tuesday and Thursdays at 8:30pm Central on LinkedIn, YouTube and Facebook www.solo.to/hospitalitymd --- Send in a voice message: https://anchor.fm/hospitalitymd/message Support this podcast: https://anchor.fm/hospitalitymd/support

Welcome back to The PM Shift by HospitalityMD. This episode features Adam Peabody of Flora Hemp Spirits, a non-alcoholic, hemp infused cocktail option. Listen in as we discuss Adam's experience in the food and beverage world as well as his amazing product he has developed. --- Send in a voice message: https://anchor.fm/hospitalitymd/message Support this podcast: https://anchor.fm/hospitalitymd/support

Join us LIVE every Sunday, Tuesday and Thursday at 8:30pm Central on LinkedIn and YouTube! --- Send in a voice message: https://anchor.fm/hospitalitymd/message Support this podcast: https://anchor.fm/hospitalitymd/support

Join us for this wild episode of The PM Shift where we were able to broker a deal for 2 people via chat and Kyle is booked to speak at another university. It was a great night for hospitality! www.solo.to/hospitalitymd --- Send in a voice message: https://anchor.fm/hospitalitymd/message Support this podcast: https://anchor.fm/hospitalitymd/support

Welcome back to the PM Shift. Today, Greg and Tom catch up on what occurred the previous 48 hours with the speech Kyle gave at the College of Dupage.  Greg also shares a review on bad experience at a country club restaurant. Find us as www.solo.to/hospitalitymd --- Send in a voice message: https://anchor.fm/hospitalitymd/message Support this podcast: https://anchor.fm/hospitalitymd/support

Hello HospitalityMD listeners! On this rendition of The PM Shift, Kyle and Greg discuss a Facebook post from an aspiring manager that is asking for advice.  www.solo.to/hospitalitymd --- Send in a voice message: https://anchor.fm/hospitalitymd/message Support this podcast: https://anchor.fm/hospitalitymd/support

Welcome to The PM Shift, HospitalityMD's live podcast! Tonight we have HMD's friend from Brazil, Paula Carreirão! We will have fun, catch up and talk customer service. --- Send in a voice message: https://anchor.fm/hospitalitymd/message Support this podcast: https://anchor.fm/hospitalitymd/support

Join our evening show The PM shift and all the chaos that ensues.  --- Send in a voice message: https://anchor.fm/hospitalitymd/message Support this podcast: https://anchor.fm/hospitalitymd/support

Sunday Night's live show with award winning General Manager Dylan Beaumont. Catch us live on Sunday, Tuesday and Thursdays at 8pm Central on LinkedIn, YouTube, Twitch and Facebook! www.solo.to/hospitalitymd --- Send in a voice message: https://anchor.fm/hospitalitymd/message Support this podcast: https://anchor.fm/hospitalitymd/support

www.solo.to/hospitalitymd  --- Send in a voice message: https://anchor.fm/hospitalitymd/message Support this podcast: https://anchor.fm/hospitalitymd/support