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18 minutes | Jul 23, 2021
KIM & TIM: Uniforms, Nanny States & TikTok
President Biden came out swinging against social media companies last week saying they were responsible, not just for the misinformation that's being posted on their sites, but also the consequences of that misinformation. Not long after, on CNN and a couple of other outlets, Surgeon General Vivek Murthy backpedaled a bit without exactly absolving the tech companies. So there's politics, social media, digital angst, misinformation and finger-pointing. It's a perfect recipe for Kim Fox and Tim Stewart to jump in.
10 minutes | May 22, 2021
Dear Hospitals, Don't Duck. Fight.
Our CEO David Jarrard, and Partner and M&A lead Isaac Squyres confer on the flood of news this week – mostly critical – about hospitals and consolidation. That includes the frontline documentary called The Healthcare Divide and the Senate Judiciary Committee hearing digging into consolidation and antitrust. In that hearing all but one participant – so that’s bipartisan consensus – expressed concern about consolidation. Not a great if you're a hospital. Then, right after we recorded this conversation, the New York Times ran an article digging into the massive bills many covid patients face. It focuses on insurance companies rather than hospitals, but it’s not a big leap to see where the story could go.This podcast is a companion to commentary we provide in our weekly Quick Think email, which is only available to subscribers. It's a good conversation but you’ll get even more out of it with The Quick Think, so go to jarrardinc.com/pod to sign up.
10 minutes | May 8, 2021
CVS & Mental Health: Running the Gauntlet of Vice
CVS has joined Walmart by placing mental health professionals in a few of its HealthHUBs across the country, with plans to expand. It's much needed competition and increased access and de-stigmatization for mental health and should represent a win for consumers. At the same time, it creates some challenges for traditional providers and there are still a number of questions for CVS. Here, Jarrard Inc. AVP Dan Schlacter gives his take.
10 minutes | Apr 25, 2021
When People Say Mean Things Online
Reed Smith, Vice President of digital strategy at Jarrard Inc. wonders why in the world healthcare providers wouldn't want to manage their online reputation. And then he explains how healthcare providers can manage their online reputation - things like Google and Yelp reviews. It's hard work but worth it to avoid getting swamped by negative reviews and, worse watching patients leave for another hospital or doctor's office.
13 minutes | Apr 1, 2021
Digital Digest: The Q1 Lowdown on Digital Healthcare Marketing
Over the last year, healthcare marketers have run from thing to thing to keep up with the constant changes at their organizations. There's been no time to pause for breath and look out past today. But that needs to happen now, especially as attention is returning to the patient experience and digital tools, along with patient acquisition and retention. So we caught up quickly with Reed Smith, our VP of digital strategy, to see what he's tracking is the industry shifts back towards consumerism, interoperability, telehealth and patient experience. And, internally, the need to review internal communications tactics and channels.
21 minutes | Mar 29, 2021
KIM & TIM: Running Through the Tape
Spring is here, vaccines are out of freezers and in people's arms, public venues are reopening and Krispy Kreme is handing out free donuts. Meanwhile, the CDC is still telling us to keep our masks on, the headlines look very pre-pandemic (and not in a good way) and new COVID-19 cases are twitching back up. So...are we allowed to be optimistic yet? In the latest with Kim Fox and Tim Stewart, we get real about "Hanxiety" and how far our obligation to others goes. We also talk about how our friends at hospitals and health systems can leverage the trust they have and help push us towards the bright sunny optimism that we're all looking for.
9 minutes | Mar 22, 2021
UPDATE: Deliberate Noncompliance with Price Transparency
We're talking about price transparency. There's been increased attention on the topic as we come up on three months since implementation of the new CMS price transparency rule and as the industry and the media starts to shift away from the pandemic a bit to look at what comes next. We're seeing increased attention on whether or not providers are compliant with the new rule. And James Cervantes, associate Vice President in our National and Academic Health System Practice, has been looking very closely at the price transparency, interoperability and consumerism,and working with clients on communications around these issues.
17 minutes | Mar 15, 2021
J|INSIGHTS: Healthcare Consolidation in the Spotlight
Today we're catching up on healthcare mergers, acquisitions and partnerships with CEO David Jarrard and Isaac Squyres, a partner in our regional practice and leader of our M&A team. What does consolidation look like post-COVID-19 and under the Biden administration? David and Isaac are watching this issue closely, as is our network of brokers, transaction attorneys and strategy experts across the country. We recently surveyed that network to get a sense of the trends to expect in 2021, and the short version is that even as there will be a lot of legal and regulatory wrangling, it's more important than ever to have a clear purpose and a clear story to tell about the value of care that hospitals provide and why a transaction is the right thing to do. Scale for the sake of scale won't cut it.
21 minutes | Mar 1, 2021
Psychology, Communications and Vaccine Hesitancy
A couple of weeks ago, we ran a conversation between Molly Cate, founding partner and chief innovation officer at Jarrard, Dr. Mark Wenneker, a partner at The Chartis Group and primary care internist who leads Chartis' behavioral health practice, and Dr. Danny Mendoza, a psychiatrist with the Beth Israel Lahey Health System and an expert in behavioral health integration. In that conversation, we looked at some clinical principles healthcare leaders can apply to their teams, patients, and the public to allay fear in this bizarre pandemic world we've been living in. It was all rooted in a white paper that we published along the same lines. You can find that white paper at jarrardinc.com. But as we went through that first conversation, and as things continued moving forward in the vaccine rollout, it became clear that the principles applied to vaccine hesitancy as well. There's a whole second discussion to be had with Wenneker and Mendoza about some of the psychology behind hesitancy and how healthcare providers can sort of guide people rather than push them. This is that conversation
25 minutes | Feb 22, 2021
Cedars-Sinai: Changing the Trajectory Through Community Partnerships
This conversation with Dorian Harriston, associate director of brand strategy at Cedars-Sinai, started out as an invite to talk about vaccine related outreach to minority and underserved populations. We do have a blog post that goes into some of Harriston's written answers to those questions, but this went much further, much deeper. We talk about how Cedars-Sinai has created an environment over the course of years to position themselves as a trusted, valued partner within the LA community. And really it's not community, but communities. That role as a community partner has allowed them to serve in unique ways during the pandemic. You'll hear a common theme from Harriston that effective communication is more about listening and letting others tell their stories than trying to push information.
22 minutes | Feb 15, 2021
KIM & TIM: This Isn't a Church Potluck
Sometimes the title of a podcast picks itself. Today, our two favorite outspoken insiders, Kim Fox, and Tim Stewart, take on the vaccine rollout. It's been rocky, and there's plenty of blame to go around, but there's still time for hospitals, health systems and other healthcare providers to swerve around the potholes.
22 minutes | Feb 12, 2021
Safe to Return: Behavioral Health and Pandemic Anxiety
We are living in a pivotal moment for healthcare organizations as they face an unprecedented, existential threat. Today’s healthcare leaders – from clinicians to executives – face a vexing challenge: how to successfully lead their organizations, patients and communities through a global pandemic. There is great opportunity in making changes to fulfill their missions and provide care and support to patients, the public and employees. A new approach to influencing and driving change is needed – an approach built from established clinical principles combined with effective communications practices.Since behavioral health clinicians work daily to reduce patients’ anxiety and help them feel comfortable in specific situations, we turned to this field for insight. In addition to asking for ways to address pandemic-inspired anxiety and fear, we have captured their actionable advice on how healthcare leaders can most effectively guide their organizations today.
28 minutes | Feb 5, 2021
J|INSIGHTS: Healthcare Boards - A Time for Courage
Our CEO, David Jarrard, and Michael Peregrine of McDermott Will and Emery spoke in December about the relationship between hospital CEOs, their legal teams and their boards. The focus was on the increasing expectations for healthcare CEOs to be visible and out in the community as public figures, speaking to important issues of the day.Now, as we're well into the new year, Michael and David take stock of what healthcare boards need to be thinking about going forward and doing some internal reflection about their role and responsibility - even who needs to be involved on the board going forward. There's some tough love, there's some hard talk. But they're necessary conversations for healthcare leaders to have today.
21 minutes | Jan 15, 2021
Haven Healthcare: Successful Sandbox or Disruption Disaster?
Last week, word came out that Haven, the disruptive healthcare collaboration between Amazon, Berkshire Hathaway and JP Morgan Chase was not going to disrupt anything. Three years after its inception, the project was shutting down. Despite everything else going on in healthcare, the announcement made pretty big headlines just as it had when it was launched. Why was it big news? And is there some larger lesson for healthcare to take from the failed project? Maybe the first question is, is Haven actually a failed project? What insights should we take from the whole three-year cycle? Over the course of a couple of days, we talked with several of our friends who work in different areas of healthcare to get their take: Lisa Bielamowicz, MD, president and co-founder of Gist Healthcare and a highly experienced radiologist; Marcus Whitney, partner at Jumpstart Health Investors with a particular interest in the role of technology and innovation in healthcare; Bryan Vartabedian, Director of Community Medicine, Texas Childrens Hospital The Woodlands and author of the 33 charts newsletter that explores medicine and technology (33charts.com); David Pate, MD, JD, the former CEO of St. Luke's Health System in Boise and of-counsel at Jarrard.
24 minutes | Dec 18, 2020
Taking a Stand: Healthcare CEO Visibility & Legal Considerations, with Michael Peregrine
David Jarrard, CEO of Jarrard Inc. and Michael Peregrine, Partner at McDermott Will & Emery, discuss the changing environment for healthcare CEOs, the expectations on leaders to take a stand and how they can do that in a transparent way without stepping across legal lines. Hospitals and health systems are facing a new landscape today with social change and the COVID-19 pandemic, so the relationship between healthcare executives, their boards and their legal and communications teams is more important than ever.
13 minutes | Dec 4, 2020
Vaccines Are Here: Communications Considerations
The moment has arrived.With the UK granting emergency use authorization and Europe and the US FDA close behind, doses of Covid vaccines will be rolling through healthcare providers’ doors in the blink of an eye. And, with healthcare workers at or near the top of the priority list, providers must lay the groundwork now with the media, the public and employees about how they will distribute the vaccine(s) once they arrive and address safety concerns that arise. We got David Jarrard, our CEO, and Justin Gibbs, Vice President in our Regional practice and leader of our firm’s Covid task force, on the line to talk about the communications imperatives that are facing hospitals, health systems and other healthcare providers right now.
21 minutes | Nov 23, 2020
A Glimmer of Hope
We got a great response from on the last podcast featuring Kim Fox and Tim Stewart, so we asked them to come back for another round. In both healthcare and society we felt like there's been a strange tension between moments of optimism/hope and pessimism thanks to the slog of ongoing bad news and now the third surge of COVID-19. So, we asked Kim and Tim to talk about that. They are never people to sugarcoat things, and the resulting conversation is real talk for healthcare providers.
27 minutes | Oct 29, 2020
Election 2020: The Presidency, the Court or Congress?
A few weeks ago, we got a group together to spitball about the election with less than a week ago. We figured we'd do it again, putting ourselves on record, talking about what might happen when anything could happen. We'll know soon enough, or maybe we won't. In order of appearance the conversation included Tim Stewart, VP in our National and Academic Health System. Practice Justin Gibbs, VP in our Regional Practice and Isaac Squires, partner in our Regional Practice.We'll continue to talk about the consequences of the election, especially since we should have at least some clarity soon. So be sure to subscribe to the high-stakes podcast on Apple podcasts or Spotify.
24 minutes | Oct 15, 2020
Four Square Feet
When people feel helpless, they try to control whatever they can. That's what we're seeing today through the pandemic. Jarrard Inc. Partner Kim Fox and Senior VP Tim Stewart talk about this issue and where healthcare providers can offer some hope.
24 minutes | Sep 30, 2020
Election 2020: What happened to healthcare?
The election is looming. There’s so much uncertainty, and if you’re listening to this on Wednesday, September 30, then you’re still probably like us, sitting on the couch, motionless, staring at your now switched off TV and some kind of empty glass in your hand trying to figure out what the crap happened last night. If anyone was hoping for clear answers to the uncertainty… that wasn’t it.And yet, healthcare leaders need to prepare their organizations for, uh, well, whatever it is that’s coming.We pride ourselves in looking around corners here at Jarrard, but even we aren’t 100% sure what’s coming. Still, we’ve got a lot of thoughts on the types of conversations that will be taking place around the election and healthcare. That includes some of the hotspots that will erupt – and by erupt I mean be part of the discussion among people actually looking at the issues, not erupt as in, well, last night.But really, behind the tension and heat around the election and the incoherence of the debate, it’s worth pointing out some areas where providers could temper their expectations. For example, the ACA isn’t going to be repealed, or Medicare for All enacted, any time soon – regardless of who wins.We got a group of our political junkies together to riff on what’s going on. Here, we’ve taken some highlights from that roundtable discussion. The conversation included – in order of appearance, our CEO David Jarrard, Vice President in our Regional Practice Justin Gibbs, Senior Vice President in our National Practice Tim Stewart, and Partner and Chief Operating Officer Kevin Phillips.
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