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Gut + Science
45 minutes | 4 days ago
Healthcare Series: Building a Culture of Pride | Brian Helleland and Mary Ann Perez
Brian Helleland, CEO, and Mary Ann Perez, Director of Care Experience work at St. Jude Medical Center in Southern California. While they have different roles in the company, both are passionate about nurturing pride for their organization. In this episode Brian and Mary Ann speak to the importance of training and how it is the job of a leader to make culture tangible. Truth You Can Act On 1. Own Culture Initiatives Supporting Quote Brian Helleland: “We're not shy about talking about hashtag St. Jude pride or the St. Jude pride campaign. We're transparent about it. We're not trying to manipulate or trick anybody that we're creating this culture to make people happy to be here. We want our staff to be part of generating the pride and that we're all building this pride together. Not that we're trying to build it as leaders.” 2. Share Positive Stories Supporting Quote Mary Ann Perez: “I saw a lot of stories from our own caregivers with photos, maybe of a poster that a community member had left out in one of our parking areas. And just every time the caregiver posts, at the end they have #StJudePride. It’s not just the organization saying how important St.Jude pride is, but our own caregivers recognizing it and feeling it themselves. They don't feel like they can tell a story of St. Jude without including the hashtag St. Jude pride.” 3. Be Human-Centered Supporting Quote Mary Ann Perez: “We have an applause program, which actually generates about a thousand to 1400 per quarter of recognitions that come from patients and families. They go from caregiver to caregiver, from physicians. In addition, we have an online recognition form where we receive recognitions again from caregiver to caregiver, in addition to online stories. Another mechanism we have in place is our daily huddles, and our daily huddles occur in every department every day, and we highlight a different caregiver’s story.” Brian Helleland: “One of the other things that I use as a metric is how many of your caregivers do you know by name? Executives are embarrassed sometimes to go around and talk to people and are afraid to introduce themselves because they may not know the caregiver by name or the employee by name, and I'm like, that's fine. Go out in another couple of days and go out, and when you didn't know 50 people's names, maybe the next time you don't know 30 people's names. And at some point in time, you're going to know almost everybody's names, but those there's little things to just get over on employee relations and be a relationship driven organization.” 4. Make Your Rounds Supporting Quote Brian Helleland: “It starts with the leadership. You've got to invest, not just money, but you’ve got to invest time. You’ve got to walk the halls and talk to people. I tell our leadership all the time. If rounding is not your favorite part of the day, you're doing something wrong.” Book Recommendations The Mentor Leader by Tony Dungy Radical Candor by Kim Scott No Happy Endings by Nora McInerny Purmort Sponsor Wambi - Wambi is about human connections. We view feedback as the fuel for interpersonal growth and are always striving to achieve the highest versions of ourselves and to lift others up along the way.
3 minutes | 5 days ago
Monday Fire: Simple Gratitude Journaling
Happy Monday! Every Monday we drop some #MondayFire to help you get excited about your week. Here we go! Our question for you today: How can you incorporate gratitude journaling in your routine? Subscribe to get your Monday Fired up.
33 minutes | 9 days ago
106: Understanding the Coaching Effect | Bill Eckstrom
Bill Eckstrom is the Founder of EcSell Institute, a global research based organization that works with leaders to help them better understand, measure, and elevate coaching's impact on performance. Bill’s primary passion is growth, especially the growth that occurs in individuals and teams as a result of coaching. In this episode you’ll hear Bill discuss the different qualities and quantities of successful leading, and the importance of measuring the impact you want to have. Truth You Can Act On 1. Humanize One-on-One Meetings Supporting Quote Bill Eckstrom: “The biggest complaint people have about having one-on-one meetings with their boss is, ‘All my boss wants to talk about are the numbers. That's my one-on-one meetings. It's really a review of my pipeline. Nothing that my boss couldn't get, my manager coach couldn’t get from the CRM. They just want to talk about results.’ Here's what's interesting. The most critical component when we think of quality of coaching, the baseline, the foundation for growth and performance, is relationship and one-on-one meetings. The biggest sin we see within those is the manager. The coach is not using them to further perpetuate a relationship. That's the biggest mistake within the one-on-ones. The way they should be done is there should be a connectivity, a way to build trust, further relationship with initial personal updates. And as simple as they sound, you'd be shocked at the number of people who don't use a one-on-one to just take the time to say, ‘Hey, how was your weekend?’ That's really what’s needed.” 2. Make Feedback Constant Supporting Quote Bill Eckstrom: “Feedback should be woven into the fabric of any relationship between boss and employee. Feedback should be natural. It should always be there. It should not be always so formal that it means I have to sit down. No. Feedback should always be there, and that needs to look and take on more of a form of questions than anything else.” 3. Challenge Your Employees Supporting Quote Bill Eckstrom: “The catalytic factor is the ability of a leader to effectively challenge me and put me in a state of discomfort to create growth, because growth only occurs in a state of discomfort. So basically what that is saying is, I could be a wonderful meter in terms of creating relationships. I could do a lot of these things, but if I don't challenge my people, if I don't make them uncomfortable in a healthy way, we're not growing.” 4. Measure Impact Supporting Quote Bill Eckstrom: “Measure. It’s that simple. You know, you could teach all this. You could promote all this. You could try and bring this into your organization, but that's really insignificant if you're not measuring its impact. If you don't create a baseline of it, whether it's through engagement or some other way, if you don't create a baseline and understand it. It’s just logical. There should be a force to process or measure. Train, educate, implement, and track. And step number one is to measure. What I would tell people is, you can talk about it all you want, which is really insignificant because if you're not measuring it you have no idea if it's going up, down, or sideways.” Book Recommendations James Michner Man’s Search for Meaning by Viktor Frankl The Coaching Effect by Bill Eckstrom
3 minutes | 12 days ago
Monday Fire: Special Gratitude Touches
Happy Monday! Every Monday we drop some #MondayFire to help you get excited about your week. Here we go! Our question for you today: How can you recognize or thank a coworker? Subscribe to get your Monday Fired up.
36 minutes | 18 days ago
Healthcare Series: Using Reflection to Recharge | Maureen Fagan
Dr. Maureen Fagan is the Chief Nursing Executive at University of Miami Health System in Miami, FL. She is passionate about leading resilience and helping people recharge. In this episode, Maureen recounts her leadership journey this year on the frontlines of healthcare and shares best practices to help employees find their “reserves”. Truth You Can Act On 1. Listen to Hear and Empathize Supporting Quotes Maureen Fagan: “You see an executive that's on the floor in what we would call the trenches. That's our slang for being on the unit and seeing the patients and meeting the patients and hearing their stories, and I can see that when I do that nursing leadership in the end, the nurses on the frontline that are their staff step back and listen to me. They listened to me talking to the patient. And when I'm talking with the patient, I'm cognizant of the fact that I'm modeling the behavior, that I would like them to have the comportment of what I would like them to be providing.” Maureen Fagan: “You're staying on point with what the patient is explained to you. And if the patient is sad about, um, having gotten COVID and they just couldn't believe it, and that they didn't think it would happen to them, you're obviously saying, ‘I'm so sorry that this happened to you.’ You're being able to meet them where they are at this moment. So what you're doing is focusing the negative mindset that the patient is in currently, and then you're saying, in your mind, ‘How am I actually going to be focusing on something positive?’ So you're taking that mindset, that negative mindset, and giving it the reframe that we talked about to something positive.” 2. Don’t Take the Bait Supporting Quote Maureen Fagan: “I think if you reflect back and use the lens of objectivity, you know, I know I got triggered by when he, or she said this or that. And then that made me do what? I tell my staff, and I've told myself this for years, don't take the bait when something is happening right there. There might be somebody that you're having a conversation with and it's becoming provocative for some reason, and you want to make a point. I think if you actually respond back with, ‘Well, you know, I think that because ___,’, that actually just cascades. And so when you're looking back on this after the event is over or the conversation is over, I think when you reflect back that begins your process of how you restore and rejuvenate yourself based on your reflection.” 3. Take Time to Recharge Supporting Quote Maureen Fagan: “Part of my self-care is when I get home, I am quiet for a solid hour. I don't watch television. I don't read. I sit outside and I think sitting outside, no matter what the temperature is, if you're dressed the right way to be able to actually breathe without your mask outside, without anyone else being around you is a saving grace in this pandemic.” 4. Have Energizing Talks Supporting Quotes Maureen Fagan: “One of the things we like to do is to come on [Zoom] a little bit earlier and just chat it up. That's been fun because whoever is on early, you get to say hello to and talk about other things, too. And when the new folks come on, you can see them come on before they actually come on. So, if you're already talking, the other person realizes, ‘Oh, you know, I really want to talk to these people, too.’ And now we have another two minutes before we're actually going to start the Zoom. So I find that a lot of fun.” Maureen Fagan: “I think to be, to be a little silly changes the energy in a room and to be silly with, um, without hurting someone's feelings. So silly stays in a realm of being funny and being childlike in its environment. And that is a very high energy field to be like that it's like singing, singing is another very high energy field that you can capture. But silliness does that too.” Book Recommendations The Omnivore’s Dilemma by Michael Pollan Brené Brown Sponsor Wambi.org – Wambi is about human connections. We view feedback as the fuel for interpersonal growth and are always striving to achieve the highest versions of ourselves and to lift others up along the way.
2 minutes | 19 days ago
Monday Fire: Create a Vibe You Thrive In
Happy Monday! Every Monday we drop some #MondayFire to help you get excited about your week. Here we go! Our question for you today: What vibe can you create to help you thrive? Subscribe to get your Monday Fired up.
31 minutes | 23 days ago
105: Embracing a “Feed-Forward” Mentality | Bill Auxier
Bill Auxier is the President and CEO of Dynamic Leadership Academy where he specializes in executive coaching, specifically in the healthcare industry. In this episode, Bill breaks down the method called team stakeholder-centered executive coaching, and discusses the power of personal assessments and feedback. To learn more about Bill and team stakeholder-centered executive coaching, you can tune into his podcast Rural Health Leadership Radio at rhlradio.com or visit his website at billauxier.com Truth You Can Act On 1. Focus on One Thing to Make a Difference Supporting Quote Bill Auxier: “For the executive team, they felt like they needed to become better communicators, but one of their big picture objectives was improving employee engagement. So working with them, identifying a goal, a team goal around communication, and then working on that with each of the senior leadership team members, as well as a group. Each person created their own individual goal that contributed to the team goal, and through that stakeholder centered coaching process, we measure the results of their growth in their behavioral change and their growth and communication.” 2. Pivot Feedback to Feed-Forward Supporting Quote Bill Auxier: “Feedback is important to me because I can learn from it, but I can't change anything, whereas feed forward is a suggestion on how I can improve in the future. We can't change the past. We can learn from the past, but we're all striving to perform better in the future. And that's why we want to emphasize feed forward because to a certain extent, we got to let go of the past. The past is behind us. We learn from it, yes, but we need to let go of the past. Then in that moment live in the present and then work towards the future. And that's what feed forward is all about.” 3. Change Your Behavior Supporting Quote Bill Auxier: “If I told you that I was wanting to become a better listener, because I think I need to be a better listener, and I think it would make a big impact on our ability to work together. So occasionally I'd like to ask you for some feedback and feed forward. I can read all kinds of books, I can Google how to be a better listener. I can read all these articles. I can be doing all these trick things in my brain to be a better listener, but if I never asked you if I'm being a better listener, how am I going to know if I'm being a better listener? I can learn from that. I'm constantly asking you for feedback and feed forward, so after a while, you're going to say, ‘Hey, I guess they are taking this seriously, and he really does want to become a better listener.’ And then when I implement an idea that you suggested to me, you're actually going to notice it because you suggested it to me...And so not only am I changing my behavior, you're noticing how my behavior is changing because we're always talking about, and so that's how you can change behavior and the perception of that behavior simultaneously. 4. Say “Thank You” After Feedback Supporting Quote Bill Auxier: “When you ask someone for feedback, after someone tells you, you can only respond with two words, sometimes three words, but those two words are ‘Thank you’, or you could include their, their name, ‘Thank you, Nikki.’ The reasoning behind that is, has anyone ever asked you for feedback about something, you give them feedback and then they tell you why you’re wrong? Does that encourage you to give that person more feedback? No, because they didn't really want feedback. They want you to agree with whatever they did. So if you're going to ask for feedback, and if you're going to build trust, and if you're gonna encourage others to do this again, when you ask for feedback or when you ask for feeds forward, after you listen to what they say, you don't interrupt them. You let them tell you what they're going to tell you. You can only respond with two or three words. ‘Thank you’, or “Thank you, NAME.’ That's it.” Book Recommendations Triggers by Mark Reiter and Marshall Goldsmith What Got You Here Won't Get You There by Marshall Goldsmith
3 minutes | a month ago
Monday Fire: Build That Habit
Happy Monday! Every Monday we drop some #MondayFire to help you get excited about your week. Here we go! Our question for you today: What habit can you build today? Subscribe to get your Monday Fired up.
2 minutes | a month ago
Monday Fire: Bring People Together
Happy Monday! Every Monday we drop some #MondayFire to help you get excited about your week. Here we go! Our question for you today: How can you be a catalyst to bring people together? Subscribe to get your Monday Fired up.
30 minutes | a month ago
104: Win Every Day | Mark Miller
Mark Miller is the VP of High-Performance Leadership at Chick-fil-A and the best-selling author of nine books, including his most recent, Win Every Day. For over twenty years, Mark and his team at Chick-fil-A have researched what drives organizational performance and applied it to their everyday operations. In this episode, Mark shares practices and tools to help leaders execute and cultivate a healthy workplace. Truth You Can Act On 1. Commit to Pursuing Mastery Supporting Quote Mark Miller: “We actually think mastery, even though it's maybe not an everyday word, that it is the right word. I want to be really, really clear. The goal here is to do the right thing the right way every time, but it's not the expectation. And we think there's a huge difference. If an expectation is unrealistic or impossible, it will de-motivate people, but a goal, particularly a challenging goal, can inspire people.” 2. Own the Numbers Supporting Quotes Mark Miller: “We cannot find a high performance organization on the planet that does not put a priority on measurement. And we went down that track early and we said, measurement is critical. Measurement is essential. And it is one of those enablers of accountability. But we didn't want it to be just about measurement. It's about an individual saying, ‘I will own the numbers. I will take personal responsibility for the outcomes, and then I will do what I can do to impact and have a positive effect on those numbers.’” Mark Miller: “I hear a lot of leaders who make excuses and blame people for their numbers. The best leaders say, ‘We've got to own these numbers. Even if they were impacted by circumstances, beyond our control, they are our numbers and they are the reflection of the behaviors, and they are the outcome of our efforts.’ We've got to get on the solution side of this. We cannot move to the blame side. The best leaders rarely blame other people. They accept responsibility and they say, ‘How do we turn this around? How do we solve this?’” 3. Help Others Win Supporting Quote Mark Miller: “I think it has to become the culture of your organization. And I think culture is really the collective habits of the people. And if this is articulated, if this is part of the vision that the leaders share, if the leaders model this, if they'll actually coach for life, as opposed to just coaching for work, and then they create the expectation. They recognize and reward people who do actually help others win and know that everyone else has committed the same thing. And it is counterintuitive on many levels, but it has turbocharged some organizations that I'm aware of because it gave permission to people to do what they wanted to do.”
27 minutes | a month ago
Healthcare Series: A Culture Philosophy in 5 S's | Bernie McGuinness
This episode of Gut+Science Healthcare is a throwback to a guest Bernie McGuinness, Chief Executive Officer at Majestic Care. The business specializes in community-based skilled nursing throughout Indiana, including short-term rehabilitation, long-term care, and memory care. With more than 20 years of experience in senior healthcare management, Bernie understands the inherent stresses of the modern-day healthcare professional. You’ll hear Bernie share how he fosters a “culture first, people first” organization and his desire to develop emotional ownership for his care team members. He also breaks down his “Five S’s” strategy; a system that empowers people to take big ideas and turn them into daily strategies for sustainable and prolonged growth. Truth You Can Act On - The 5 S’s 1. Shine First impressions make incredible impacts. Continued impressions create expectations. What does your physical work environment say about your culture? Set a high priority on fostering a clean and inspiring environment to demonstrate the value of your employees. 2. Smile Turnover is high in many industries, including healthcare. Don’t overlook or undervalue the basic need of all employees: to feel welcomed and appreciated. A warm greeting manifests a winning culture of people-first. 3. Start Strong Start each and every day out strongly. Promote the importance of employees arriving and starting their tasks on time. Start every meeting exactly when scheduled. These daily acknowledgments of respect fuel a culture of success. 4. Swagger A confident employee shouldn’t be a random anomaly. Confidence stems from a deep understanding of not only internal products but also dynamics within your industry. Strive for swagger by providing your employees with tools to be informed and engaged. 5. Show Off It’s easier for management to take pride in what they do, as they tend to see the bigger picture of how all of the moving parts come together. Foster this sense of pride and ownership within your workforce by promoting employees at all levels to share their success stories. Sponsor Wambi.org – Wambi is about human connections. We view feedback as the fuel for interpersonal growth and are always striving to achieve the highest versions of ourselves and to lift others up along the way.
3 minutes | 2 months ago
Monday Fire: Where are you settling?
Happy Monday! Every Monday we drop some #MondayFire to help you get excited about your week. Here we go! Our question for you today: What areas of your life are you settling for being mediocre? Subscribe to get your Monday Fired up.
31 minutes | 2 months ago
103: Create Brand Ambassadors from Within | Jennefer Pursifull
Jennefer Pursifull is the VP of Marketing and Sales at Medxcel, where she believes in the importance of collaboration. At Medxcel, Marketing and HR join forces to increase overall engagement of both clients and employees. She knows when you have employees who are proud of the company, telling their stories is the best way to spread a company’s brand. In this episode, you’ll learn how she builds brand ambassadors by equipping people to tell their stories . Truth You Can Act On 1. Align Marketing and HR Supporting Quote Jennefer Pursifull: “We have a research side of our marketing group, and they really do the customer relationship survey. They oversee our service, transactional surveys on customer satisfaction, and then they do this piece of associate engagement research. And in the last year we have developed an associate index that we combined with our relationship and service, transactional service strategy to create a health index for our remote sites. Our associates do their job out in hospitals and healthcare locations, and so they're dispersed across the country. And one of the things that our HR team really struggled with was understanding the environment within each one of those sites. We now have this index, and we come together with HR, and we look at the index, how the site is doing. We look at the data within that site, and then HR really focuses on kind of the HR basics--the training and leadership development skills, understanding what needs to be supported from technical education and leadership education--and our team looks at what are those drivers of engagement and how do we support the connections between the leaders? And what's around the pieces that will make the greatest impact on how our associates build pride and build their confidence and their support of the organization?” 2. Do Research First Supporting Quote Jennefer Pursifull: “I think anytime you start something new, you really need to start with the data. And that's what we did. We started with the research on our customer side, then we added the research on understanding our associates engagement level, and then we use the analytics it takes to bring those two together. So start with the data. Once you have the data that will guide you, watch what your next steps are. Where do you need to focus to build your associate engagement levels? And that's just working on the assumption that the associates engagement level, as it goes up, move towards a brand ambassador position. And we have absolutely seen that result once that associate engagement level is high and your associates are just naturally telling the story of your organization and how they fit and work within this organization.” 3. Equip Employees to Be Brand Ambassadors Supporting Quote Jennefer Pursifull: “There are a lot of internal ways that we tell those stories, and as you tell them, you actually encourage people to share their stories. But then our brand team very much uses these stories externally, and we use them in social media. We use them in identifying sometimes a story that will turn into an actual case study in one of our accounts where we can focus on a successful service delivery partnership with a customer. We use it on our website, and we use it when we're out speaking and those opportunities really to share the stories that our associates have shared with us.” Book Recommendations Why We Sleep by Matthew Walker Sponsor The Zone – The Zone is the space where happiness and high performance coexist. We believe in making organizations more human and for this to happen we should not have to trade one for the other. We’re offering 10 free coaching sessions to Gut+Science listeners. Visit https://thezone.co/gutscience/coaching to get started.
4 minutes | 2 months ago
Monday Fire: Get Really Clear
Happy Monday! Every Monday we drop some #MondayFire to help you get excited about your week. Here we go! Our question for you today: What area of your life do you want to get clear? Subscribe to get your Monday Fired up.
42 minutes | 2 months ago
Healthcare Series: Having an Others-First Mindset | Brad Tieszen
Brad Tieszen is the Vice President of Operations at Parkview Health where he runs several specialty clinics. As a part of his daily routine, he’s intentional about being visible by ’s intentional about being visible by taking time to complete patient rounds and participate in huddles with his team. He’s fervant about recognizing excellence whenever he sees it, knowing it is key to unlocking engagement. In this episode, you’ll hear Brad share his passion for being actively engaged and living in the moment. Connect with Brad on LinkedIn: https://www.linkedin.com/in/bradleytieszen/ Truth You Can Act On 1. Operate in the Moment Supporting Quotes: Brad Tieszen: “I have to be in the moment, and I have to be engaged with the tone of my voice, with the look in my eyes, and the language that I choose to use to inspire our people. And in return, they inspire me.” Brad Tieszen: “All of our bandwidths are different, but that is where the intentionality comes in, that deliberate in the moment, onstage presence that I go back to. You just can't take that time off.You can't take a day off, a moment off, because that may be the moment of getting somebody from a six to a seven, or a seven to an eight. That moment of getting somebody from engaged to actively engaged.” 2. Recognize Excellence Supporting Quotes: Brad Tieszen: “I feel that all human beings from time-to-time appreciate being seen, and it motivates you to keep doing it. It reinforces those positive behaviors, and those recognitions of excellence, they can be around innovation, service excellence, special care. It can be as simple as just saying, ‘Hey, thank you.’ It can be, ‘Hey, welcome to the Parkview family. It's your first day. It can be wild.’ ‘That was world-class teamwork.’ And it goes to their leader and that leader can do a bunch of stuff with it.” 3. Ask How People are Doing Supporting Quote: Brad Tieszen: “I will do one thing all the time where I say, ‘Hey, on a scale of one to 10, you know, 10 being the very best one being the rock bottom worst. Where are you personally and professionally?’ And I can get tens. I've gotten ones before. I can get some eights, but what I always do with that is I say, ‘Hey, you're at an eight, how, how can I help get you to a nine?’ And to hear somebody say, ‘Well, you just did. Just by asking about how I am just got me to a nine.’” 4. Be Visible Supporting Quote: Brad Tieszen: “My challenge to myself every day, and therefore to the others, is to get out there and be visible. Get out there with your teams and with your people and be visible, whether it is leader rounds or being visible through the virtual platforms we're on, you know, through a video message. Even though at times we can't be as physically visible as we like, be creative and take advantage of the virtual platform and send a video message. Do everything you can in your leadership role, regardless of your leadership title, to say, ‘Who can I recognize today?’” Book Recommendations Leadership, Strategy, and Tactics by Jocko Willink Team of Teams by General Stanley McChrystal Good to Great by Jim Collins Principles by Ray Dalio The Energy Bus by Jon Gordon Sponsor Wambi.org – Wambi is about human connections. We view feedback as the fuel for interpersonal growth and are always striving to achieve the highest versions of ourselves and to lift others up along the way.
2 minutes | 2 months ago
Monday Fire: Focus on Strengths
Happy Monday! Every Monday we drop some #MondayFire to help you get excited about your week. Here we go! Our question for you today: How can you operate in your strengths? Subscribe to get your Monday Fired up.
29 minutes | 2 months ago
102: Collaborative Learning in the Now Normal | Monica Lloyd
Monica Lloyd, a PreSales Manager at Ascentis, has always been an advocate for education and collaborative learning. In the midst of COVID-19, learning is a continued topic, and she is helping other organizations apply the concept virtually. In this episode, Monica explains how much more employees retain when they have a rounded learning experience. You’ll hear how collaborative learning requires ownership, action, and teaching others in order to be truly effective. Connect with Monica via LinkedIn at https://www.linkedin.com/in/monicalloyd/ or via email Monica.Lloyd@ascentis.com. Truth You Can Act On 1. Master your facilitation skills. Supporting Quotes: Monica Lloyd: “We put together a different training. One of the things we started doing is we do mentorships, and we also do very real world examples where we sit them down and say, ‘Hey, you were hired. You have previous sales experience. Tell me what you have done in this situation.’ And then we have people share. We used to do it in a classroom environment where we could do that sharing, and the way we've adapted it in the last three months is on a Zoom meeting. And it's interesting because you have to call people outright. ‘Hey, Bob, like tell me about your experiences.’ And with those shared experiences we'll also start shaping the training and changing the training. Every time I give the training, it's different every single time, and a lot of it has to do with things that we learn from the participants along the way.” 2. Inspire your leaders to serve as teachers to their peers. Supporting Quotes: Monica Lloyd: “Active learning can be peer to peer. It can be watching a best practice video and finding a challenge and getting maybe even a group together on a Zoom meeting and figuring out how to solve that challenge in today's workplace.” Monica Lloyd: “A lot of times we're used to top down, saying ‘This is what I think it should be. I'm going to tell you what it is,’ and in collaborative learning, you're really stepping out of it. If we go back to the wizard of Oz, you're playing Glinda, right? Glinda at the very beginning could have told Dorothy the answer was click your heels together and go, but she wouldn't have learned anything.” 3. Collaborative is a constant initiative. Supporting Quote: Monica Lloyd: “You can't do collaborative learning in a vacuum. It has to be constant. So every month you're revisiting it. ‘Is this still relevant? Do we need to change something?’ And especially now, and everyone uses the word “new normal”, and I'm actually changing that. I'm going to start a trend of calling it the “now normal”, because it's normal today, but it doesn't mean that it's going to be normal tomorrow. So those training materials are going to change and evolve, and you need the people that are in it, that are experiencing it to give you the changes.” Book Recommendation The Four Agreements by Miguel Ruíz Extreme Ownership by Jocko Willink Sponsor Ascentis – Ascentis is a SaaS-based Human Capital Management software that offers easy-to-use HCM, HRIS, online payroll, talent management, recruiting, and timekeeping solutions. Request a complimentary review of your processes and policies at https://www.ascentis.com/gutscience
4 minutes | 2 months ago
Monday Fire: Healthy Workday Habits
Happy Monday! Every Monday we drop some #MondayFire to help you get excited about your week. Here we go! Our question for you today: What are your healthy workday habits? Subscribe to get your Monday Fired up.
16 minutes | 2 months ago
Healthcare Series: Cross-Sectional Leadership Impact | Dan Woloszyn
Dan Woloszyn has been in executive hospital leadership for 23 years, including nine years in his current role as the CEO of Rehab Hospital of Indiana (RHI). He has a unique management approach, combining servant leadership with understanding the neuropsychology of corporate hospital systems. Not only does he believe in looking at this neuropsychology from a clinical perspective, but through an administrative lens as well. In today’s episode, you will hear how he incorporates these two philosophies into his everyday life, along with tangible examples of how to apply cross-sectional leadership to your own work. Truth You Can Act On 1. Reach out, communicate, and serve others. Supporting Quotes: Dan Woloszyn: “You don't have to be expert in everything, but there is one thing that I really believe one has to be expert in, certainly from a leadership standpoint, is to reach out and know others, and to serve others . You have to have an expertise with that to kind of drive a reduction of silos and an elimination of silos. And that can be done through one's own expertise or actively seeking other's expertise.” Dan Woloszyn: “I think each person and each leader truly has to believe it's a privilege to serve others unconditionally. There's a professional and humanistic component to that. My true belief is you have to love something about the people you lead to be truly elite effectively. If you don't love something about the people you lead, you probably are not in the right place, and you're probably not in the right place to be a leader.” 2. Trust and transparency are the foundations of cross sectional leadership. Supporting Quote: Dan Woloszyn: “Being transparent about self, and certainly being honest, is extremely important. It's being honest about one's approach and any errors that might be committed and examples of approaches to correct the errors and how to grow with that. My belief is you have to think out loud and you have to be able to help others to get a sense of your own thought process as a leader and how you came to certain conclusions. I know sometimes that's difficult for people to do, but it's extremely beneficial where it helps in a sense to become kind of an external organizer for others, where you move from a point of, of brainstorming out loud a problem you might be faced with, verbalizing struggles, and even kind of working through some of those tactics out loud so others can benefit from a variety of things. I think what it does is it certainly lends to a relationship building and credibility and honesty and transparency.” 3. Model the behavior you are looking for in your culture. Supporting Quote: Dan Woloszyn: “First and foremost, it has to start with me. Laying the foundation has to be about modeling and certainly me believing in and what truly is important for our organization. There's always an expectation to look at the glass half full and everything that we do in a respectful way while modeling that and handing off to others who also will hand off to others, and that kind of permeates throughout the system.” 4. Make it a habit to regularly invite your leaders for collaboration and relationship building. Supporting Quote: Dan Woloszyn: ”I think there's a conscious effort to tie others, to create alliances, not only within the organization, but outside the organization, within our community and really address this kind of holistically. Concretely, we do this a lot. I invite staff and leaders, online staff leaders, all different, team members, to our department meetings. I invite them to board meetings. I have them look at operational pathways they've generated and share their stories, because without that you truly understand the nature of what everybody's doing amongst the organization.” Book Recommendation Dare to Lead by Brené Brown Sponsor Wambi.org – Wambi is about human connections. We view feedback as the fuel for interpersonal growth and are always striving to achieve the highest versions of ourselves and to lift others up along the way.
2 minutes | 2 months ago
Monday Fire: Iron Sharpens Iron
Happy Monday! Every Monday we drop some #MondayFire to help you get excited about your week. Here we go! Our question for you today: Who are you intentionally surrounding yourself with to help you grow? Subscribe to get your Monday Fired up.
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