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Grow Your Clinic
13 minutes | 25 days ago
207 - 20+ Questions to Make Mentoring Sessions More Productive
Have you been mentoring your team members every month without seeing any results or progress? Or perhaps you have no idea how to lead a mentoring session?In this episode, Ben talks about how you can make the most out of mentoring sessions and help your team find purpose and clarity about their role in your clinic.These questions will also help you and your team members:Identify areas that you need to focus and work onSimplify processesImprove team dynamicsImprove workflowCultivate team cultureGet aligned with your core purpose and collective and personal goalsListen to the full episode now!QUOTES“We want our team members to be problem solvers, not just part of the problem.”If you like this episode, don't forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!
13 minutes | a month ago
206 - How to Keep Yourself Focused On Your Long-Term Goals
The first quarter of the year is over! How productive have you been so far? Were you able to meet all of your goals?If you find yourself getting distracted or uninspired recently, this episode might just help you get out of that business slump.In this episode, Ben and Pete share some advice on how to achieve long-term goals, the importance of having a ‘desire statement’ in goal setting, and how to break down those big goals into simple, actionable steps.SHOW NOTESWhat is a Business Planner Toolkit? [00:37]What are considered ‘high value’ tasks? [04:42]Breaking down big goals into small, achievable tasks [06:03]How to stay focused and achieve your goals [08:04]QUOTES“If you’re looking at a big goal, break it down into smaller, more achievable tasks that you can do consistently.”MENTIONSAssess Your Clinic Score CardIf you like this episode, don't forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!
6 minutes | a month ago
205 - Managing Stress and Anxiety as a Business Owner
Managing a business is hard work and the pandemic has made it even more challenging for us. Because of this, you may find yourself constantly going after the next task on the list to keep up with the current health protocols and also, with the new opportunities that are popping up. However, this can lead to an unhealthy cycle of overworking and overthinking, and if we are not mindful of our thought patterns and the habits that we practice during this time, we might end up getting burnt out.In this episode, Ben talks about the IFTTT mindset and shares his top four tips on how clinic owners can manage their stress, deal with business anxiety, and prevent burnout.MENTIONSClinic Mastery Facebook GroupIf you like this episode, don't forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!
25 minutes | 2 months ago
204 - What is a Clinic ‘Culture Day’ and How to Organize One
In this episode, Pete and Ben talk about Culture Day and how you can organize one with your team. They also talk about how to encourage your team members to attend clinic events like this and how to make team building events successful and productive.Ready to learn more? Check out the full episode! SHOW NOTESWhat is a ‘Culture Day’? [01:47]Planning your culture day [03:23]How to encourage team members to be present on ‘Culture Day’ [09:14]Examples of themes for Culture Day [11:26]Quotes to inspire better communication [14:05]QUOTES“Be kind first; be right later.”MENTIONSHow To Win Friends and Influence People by Dale Carnegie (book)iMoveUPhysio Fit AdelaideCONNECT WITH PETELinkedInIf you need help in organizing a Culture Day for your team, reach out to Ben at firstname.lastname@example.org and we’ll connect you to a team member who can help organize the day with you.Also, if you like this episode, don't forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!
34 minutes | 3 months ago
203 - How to Create Raving Fans and a Well-Loved Global Brand
Randall Cooper, CEO of Premax, shares some lessons he’s learned in running a successful and well-loved global business, how to handle negative reviews and take accountability, how to make people fall in love with your brand, and how they’ve managed to create a loyal following all around the world.Ready to learn more? Check out the full episode!SHOW NOTESGetting Personal[0:01:14.3] Reading/learning list[0:02:04.7] People who inspire Randall[0:02:36.4] Childhood aspirations[0:03:01.5] Motto you live by[0:03:55.4] Why Randall decided to be a physio instead of becoming a chefLife as a Business Owner[0:05:55.5] Randall talks about Premax and how he came up with the idea for athlete engineered skincare[0:08:25.1] How Randall manages his time between being a clinician and being a business owner[0:10:48.8] The difference between a clinic business and a product businessHow to Create Raving Fans[0:15:28.2] Lessons on how to make people love your brand[0:18:46.3] About Learn.physio[0:19:20.0] What is the Melbourne ACL Rehab Guide?[0:24:18.9] Dealing with self-doubt and insecurities about your products and services[0:26:00.3] How to deal with negative reviews about your business[0:29:47.9] Randall’s top lessons on businessLet’s Connect![0:32:30.4] Check out Premax[0:32:53.5] Connect with RandallQUOTES“You have to make it happen but you don’t necessarily have to be the person who has to do it.”MENTIONSThe American Journal of Sports MedicineInternational Journal of Cosmetic ScienceLearn.physio (site)Learn.physio (Facebook)Melbourne ACL Rehab GuidePremaxCONNECT WITH RANDALLLinkedInInstagramIf you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher.We appreciate your support and feedback!
33 minutes | 3 months ago
202 - Using Tech to Improve Assessments, Prescriptions, and Adherence Rates
Mark Opar, Head of Strategy at VALD Health, talks about the benefits of using technologies in diagnosing patients and how it can improve adherence rate to prescriptions. He also shares some insights on leading new team members and how to create a culture that encourages feedback.SHOW NOTESGetting PersonalReading/learning list [01:00]Who inspires you [01:56]What did you want to be growing up? [02:51]Motto you live by [03:39]Mark’s Career in Allied Health and VALDMark’s career path to becoming the Head of Strategy at VALD [06:19]What is VALD Health? [09:41]Practical Aspects of Using Tech in Diagnosis and PrescriptionHow does technology improve workflow for practitioners? [14:10]How can clinic owners help their team members adapt to new clinic technologies? [16:57]Leadership and Communication TipsHow to draw out the best in your team [20:19]Why it’s important to build a relationship with your team and how it affects the feedback loop [23:35]Advice to clinic owners about leadership and choosing the right technologies [28:39]QUOTES“I think it’s important to build relationships [with your team members] because it makes the delivery of feedback a little bit easier.” MENTIONSVALD HealthCONNECT WITH MARKLinkedInIf you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher.We appreciate your support and feedback!
37 minutes | 4 months ago
201 - Business Coaching and How It Can Help You Grow Your Clinic
Luke Grainger and Darby O’Leary of Hunter Podiatry talk about business coaching and how it helped them grow to a multi-site clinic. They also share some of the growth strategies they implemented to help them achieve clinic growth, and how they maintain a positive culture in their clinic.Check out the full episode!SHOW NOTESRapid-Fire QuestionsReading/learning list [01:07]Inspirational people in Darby and Luke’s life [02:35]Darby and Luke’s childhood aspirations [04:37]Why they chose Podiatry and how they became clinic owners [06:25]Creating a Positive Clinic CultureFrom disconnected to united: Rebuilding the clinic culture [11:56]Letting go of archaic systems and creating automated systems for the clinic [14:17]How to coach team members through the changes [15:58]What Does Hunter Podiatry Look Like Today?Hunter Podiatry Today: New locations, new podiatrists, expanding team [17:40]What does Darby and Luke’s week look like now? [18:47]Activities with team members that can increase motivation and improve culture [20:11]Growth Strategies and Leadership Lessons For Clinic OwnersNavigating conversations as a leader [21:11]Strategies for growth: Dashboard metrics, associating with the right people, etc. [22:37]How to have a good relationship with your clinic partners [25:05]Keeping yourself humble [29:16]How Coaching Changed the Direction For Hunter PodiatryHow coaching changed Darby and Luke’s life, and how it helped their clinic grow [30:23]A message to clinic owners and practitioners [32:54]What to do when you’ve hit a roadblock [33:55]Connect with the Hunter Podiatry gang! [35:03]MENTIONSThe Happiest Man on Earth by Eddie Jaku (book)The Seven Habits of Highly Effective People by Stephen Covey (book)The Test: A New Era for Australia’s Team (Amazon Original)CONNECT WITH LUKE AND DARBYWebsiteHunter Podiatry on InstagramHunter Podiatry on FacebookLuke’s LinkedInDarby’s LinkedInIf you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher.We appreciate your support and feedback!
8 minutes | 5 months ago
200 - A Checklist For Sustainable Clinic Growth This 2021
2020 is soon coming to a close, and before this year ends, it is important to have systems and strategies in place that can help us achieve a more sustainable growth for the new year.And we know how busy this month could be for clinic owners, so to make planning easier, we’ve come up with a checklist that can help you create a strategy for sustainable growth for your own clinic.Check out the full episode!MENTIONSAsanaTrelloMondayIf you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher.We appreciate your support and feedback!
32 minutes | 6 months ago
199 - Kim Scott on Improving Workplace Dynamics and Productivity Through Effective Communication
Kim Scott, author of New York Times Best-Selling Book Radical Candor, talks about compassionate leadership and how to create a safe space in our workplace for giving and receiving feedback.She also talks about the role of leaders in resolving conflicts, improving harmony and productivity in the workplace, and how clinic owners can apply the principles of Radical Candor in their own practice.SHOW NOTES[0:02:22.6] Kim’s Pediatric Clinic in KosovoRapid Fire Questions[0:03:43.3] Kim’s reading and learning list[0:04:15.3] Who inspires Kim?[0:04:35.3] Kim’s childhood dream[0:04:52.4] Motto you live by“Be radically candid.”What ‘Radical Candor’ Really Means[0:05:12.8] The picnic that changed Kim's perspective about management, and what inspired her to write Radical Candor[0:09:06.4] Radical Candor vs. Obnoxious Aggression – Two ways of directly challenging the problem[0:10:21.6] Manipulative Insincerity vs. Ruinous Empathy – Why being "too nice" can be problematic[0:17:44.2] Getting over the fear of radical candorAddressing Cultural and Communication Problems in the Workplace[0:19:52.8] One thing Kim would change about her book, Radical Candor[0:24:33.8] Kim talks about her new book, Just Work, and addressing workplace injustices[0:28:45.3] Advice to young professionals and clinic owners[0:31:09.3] Connect with Kim!QUOTES“When you’re pulling together a group of people to do something, it’s the same thing. It’s about giving feedback to a team of people so that they can achieve results.”“Radical candor is about caring personally and challenging directly at the same time.”MENTIONSRadical Candor by Kim Scott (book)The Diary of a Young Girl by Anne Frank (book)Just Us by Claudia Rankine (bookCitizen: An American Lyric by Claudia Rankine (book)The Feedback LoopJust Work: Get Sh*t Done, Fast & Fair by Kim Scott (book)CONNECT WITH KIMRadical Candor (site)LinkedInIf you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher.We appreciate your support and feedback!
27 minutes | 6 months ago
198 - On The Spotlight: Matt Harris on Finding New Breakthroughs in Your Clinic Journey and Supportive Leadership
Matt Harris talks about breaking through the monotony of doing the same old business, and how systems and modern solutions can help you and your team avoid unnecessary burnout. He also talks about how to be a supportive leader and how investing in your own leadership and business skills can make your clinic more profitable in the long run.SHOW NOTESRapid-Fire Questions[0:01:37.3] Matt’s Reading and learning list[0:02:05.9] People who inspire Matt[0:02:40.4] Childhood aspirations[0:03:13.3] Motto you live by“Don’t give up.”How Matt Started His Own Clinic[0:03:47.3] From being a part of the police force to becoming an exercise physiologist[0:04:12.4] Why the shift to exercise science?[0:04:55.3] What inspired Matt to open Exercise For LifeFrom Feeling Trapped to Finding a Breakthrough[0:05:39.1] The challenging part about starting your own clinic[0:06:40.0] What it was like to open a clinic people were not familiar with and how Matt made it work[0:07:18.1] Matt’s Story Before Clinic Mastery: Feeling trapped after 14 years of managing the business[0:10:03.6] After Clinic Mastery: Having clearly defined systems, efficient implementation, and clarity in roles[0:10:51.0] An average week in the life of Matt HarrisOvercoming Your Insecurities and Other Leadership Insights[0:14:46.0] Insights on leadership and overcoming insecurities as a leader[0:17:13.6] Why coming off the tools and becoming a full time leader for your team is the best choice for your businessFuture Milestones and Advice to Fellow Practitioners[0:18:14.3] Matt shares his goals before the year ends[0:19:07.3] The role of Clinic Mastery in Matt’s clinic growth journey[0:20:50.1] Matt’s advice to budding clinic owners[0:21:36.1] Leadership lessons learned throughout the years[0:25:00.8] Matt’s advice to long-time clinic owners[0:25:49.7] Connect with MattQUOTES“The team is only as good as the system.”“It’s my job that my team members feel supported 100%.”“Leadership is borne out of being adaptable to the people around you; to understand that everyone is different, that everyone comes with their own values and skills.”MENTIONSLeaders Eat Last by Simon Sinek (book)AsanaRadical Candor by Kim Scott (book)CONNECT WITH MATTLinkedInExercise For Life (site)InstagramCall Exercise For Life at <08 9371 8563>If you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher.We appreciate your support and feedback!
32 minutes | 6 months ago
197 - On The Spotlight: Rebecca Healey on Re-Strategizing For Growth During COVID-19
When COVID-19 hit Australia, Rebecca Healey was confronted with a question she’d never thought she’d ask to herself – “Do I need to close down the clinic?” Like all the other businesses, Rebecca’s clinic was greatly affected by the pandemic and she was afraid she might just shut down her clinic. But with the help of her team members, her business mentor, and some advice she got from her favorite book, Rebecca was able to keep their doors open and even achieved growth and productivity during these challenging times.Wanna know what made the difference? Check out the full episode!Rapid-Fire Questions[0:01:35.4] That one life-changing book Rebecca recommends[0:03:03.2] People that Rebecca looks up to[0:04:25.6] Rebecca’s childhood aspiration[0:04:55.3] Motto you live by“Fucking Fierce.”“I can and I will. Watch me.”[0:06:15.9] Why Rebecca wanted to become a podiatristThe Beginning[0:09:58.2] How Your Foot Doctor Podiatry first started[0:11:24.9] How Rebecca’s clinic has grown over the years[0:13:26.0] What needed to change to take the clinic to the next levelKeeping the Clinic Open During the Pandemic[0:16:12.5] Creating Patient Management Plans and Building Systems with a Business Coach[0:19:29.7] On-boarding new grads and putting in a mentorship program for them[0:22:46.1] How Rebecca and her team prevented the possible shut down of their clinic during COVID[0:24:56.8] Lessons from going through COVID as a business owner and leaderParting Words of Wisdom[0:27:41.7] Advice to clinic owners and how getting a mentor can help you grow your clinic[0:29:56.7] Connect with Rebecca and her teamMENTIONSProfit First by Mike Michalowicz (book)Ep. 163 - Mike Michalowicz Talks Profit-First Strategies, The Queen Bee Concept, and MoreCONNECT WITH REBECCALinkedInYour Foot Doctor (site)Your Foot Doctor (FB page)Your Foot Doctor (Instagram)If you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher.We appreciate your support and feedback!
44 minutes | 7 months ago
196 - On The Spotlight: Nicole French on Finding Your Genius, Networking, and Being Purposeful
Nicole French is the Founder and Director of a number of entities including Essendon Physio Group and Exercise for Rehabilitation and Health. In this episode, Nicole talks about the importance of networking and credibility in growing your clinic and how mentoring has helped her ‘find her genius’ and grow as a leader.She also gives some tips on how to build your network for people who struggle with networking and working through your core purpose.SHOW NOTESRapid-Fire Questions[0:01:36.6] About Nicole’s organizations and clinics[0:02:57.4] Reading/learning list[0:03:35.4] Who inspires you?[0:04:14.9] What did you want to be growing up?[0:05:00.4] Motto you live by“Integrity is doing the right thing even if no one else is watching.” -C.S. LewisThe Beginnings of Nicole’s Clinic Journey[0:05:27.7] Why Nicole chose Exercise Physiology[0:07:22.6] Taking the Exercise Physiology message far and wide[0:09:29.5] Some career highlights as a Board Member of Primary Care Diabetes Society of Australia[0:11:23.5] What inspired Nicole to start her own clinic[0:14:30.1] The beginnings of a now 14-year-old practice – what it takes to start your own clinicAbout Being Purposeful, Finding Your Genius, and Leadership[0:18:21.5] Nicole’s clinic before Clinic Mastery[0:19:24.4] A day/week in the life of Nicole[0:21:24.9] Nicole’s insights on leadership[0:24:04.3] Why growing as a leader is important and how your leadership affects clinic growth[0:27:39.2] Don’t just be busy – be purposeful[0:30:28.8] Working through your core purpose as a leaderThe Value of Networking in Growing Your Clinic[0:32:17.7] Building relationships and networks and the role it plays in growing your clinic[0:33:45.4] Ways to network when you’re not the “networking” typeOn Getting a Mentor and Advice to Clinic Owners[0:36:24.9] Advice to all kinds of clinic owners[0:38:04.3] The direct and indirect effects of coaching to personal and clinic growth[0:41:39.5] Connect with NicoleQUOTES“Our work does not have to do with being busy; our work has to do with being purposeful and make great use of our precious resource, which is time.”“Successful practices are about building successful relationships.”MENTIONSRadical Candor by Kim Scott (book)The Infinite Game by Simon Sinek (book)Simon SinekCONNECT WITH NICOLELinkedInEmailExercise Rehab (site)Exercise Rehab (FB Page)Essendon Physio Group (site)If you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher.
10 minutes | 7 months ago
195 - Recruiting Quality Talent: Creating Assets For Your Hiring Process
As business owners, we have both the opportunity to provide jobs and hire new talents and the responsibility to give our clients the best clinical experience ever.In the middle of all that is a very important factor that may greatly affect your business, and that is your recruitment process.Whatever your reason may be for hiring a new talent, it is important to have a process in place and some assets you and your potential new member can tap into to make sure you have hired the right person for your clinic.In this episode, we talk about some steps we can take to ensure that we hire only the best talent and the various kinds of assets and media materials you can create for your hiring and on-boarding process.Check out the full episode!QUOTES“You are in the business of recruitment and training.” - Steve McKnightMENTIONSSteve McKnightIf you like this episode of the Grow Your Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher.We appreciate your support and feedback!
33 minutes | 7 months ago
194 - Clinic Owner Stories: From a Small Room, to a Multi-Site Clinic (w/ Rushabh Savla)
Rushabh Savla, Founder of R&D Physio in the UK, shares his clinic journey with us. Rush started his clinic journey in a small room behind a barbershop, and today, he now owns a multi-site clinic, with four locations across the UK.Want to learn more? Check out the full episode!SHOW NOTESRapid-Fire Questions[0:01:39.6] Rush’s reading and learning list[0:02:04.5] People who inspire Rush[0:02:37.7] Childhood aspirations[0:03:05.2] Motto you live by“Lead by example.”Rush’s career trajectory[0:03:42.2] Pursuing his passion in Physiotherapy[0:06:19.0] Lessons learned from working in the public sectorStarting Out at the Back of a Barbershop - The Story Behind R&D Physio[0:08:09.4] How a tiny room became Rush’s first physio clinic[0:09:26.6] Focusing on the services before the brand[0:09:59.3] Rush on how R&D Clinic has grown through the yearsKeys to Clinic Growth and Why Mentorship is Important[0:11:38.0] Building relationships with specialists, practicing ‘radical candor’[0:14:02.8] Keys to growth and success, hiring specialized physios[0:16:36.2] Lessons learned from the Business Academy and how it helped his clinic grow[0:18:48.9] Learning from different health professionals from Clinic MasteryThriving Through COVID[0:20:47.4] Staying strong through COVID, how Rush’s mentor helped him plan a strategy pre-COVID[0:22:56.2] Seeing the opportunities through the challenges[0:25:23.1] Putting actions into your visionMore Advice + Connect with Rush![0:27:48.9] Rush’s advice to UK-based clinic owners[0:29:06.6] Get to know more about Rush and his clinic!QUOTES“At the end of the day, the clients don’t care [about the brand]. What matters is the value you deliver, the quality of care, the service, and how you empower them.”MENTIONSThe Power of Now by Eckhart Tolle (book)The Ruthless Elimination of Hurry by John Mark Comer (book)iMove PhysioCONNECT WITH RUSHLinkedInR&D Physio (site)R&D Physio (FB)R&D Physio (IG)If you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher.We appreciate your support and feedback!
27 minutes | 8 months ago
193 - A Checklist to Kickstart Clinic Growth: From KPIs to Measure to Essential Leadership Skills
Dr. Clair Lawson, Owner of Lawson Clinical Psychology, joins us in this episode to talk about the steps she took to get more clients into her clinic and how she grew her private practice from scratch. She gives some tips on what KPIs to look out for and why coaching is a valuable investment for growing your clinic.Want to learn more? Check out the full episode!SHOW NOTESRapid-fire Questions[0:01:15.1] Clair’s reading/learning list[0:01:56.1] Who inspires you?[0:02:40.4] Clair’s childhood dream[0:03:29.0] Motto you live by“Relationships are everything.”Clair’s Career and Business Journey[0:04:20.7] How Clair ended up studying Psychology[0:06:00.3] Knowing more about Clinical Psychology[0:06:26.1] Clair’s transition to clinic ownershipRoutines and Habits as a Clinic Owner[0:09:41.5] How Clair started building her client base from scratch[0:10:52.7] Lessons on starting your own practice[0:11:57.8] What Lawson Clinical Psychology looks like now + their growth trajectory[0:12:32.7] How Clair manages all her many roles, routines and habitsKPIs to Measure[0:13:25.3] General tips on how to grow your clinic[0:14:41.2] How Clair monitors her clinic’s growth and the KPIs she measuresLeadership Lessons[0:15:41.9] Lessons on leading the team[0:17:43.0] Why leaders need mentors too + how your growth as a leader can help your clinic grow[0:22:24.1] Easy tips to kickstart your clinic growth[0:24:30.5] Advice to clinic owners[0:25:47.4] Get in touch with Clair!QUOTES“Any growth that happens really needs to be measured and needs to be planned.”MENTIONSLeaders Eat Last by Simon Sinek (book)CONNECT WITH CLAIRLinkedInLawson Clinical PsychologyFacebookInstagram (clinic)If you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher.We appreciate your support and feedback!
37 minutes | 8 months ago
192 - How to Resolve Workplace Conflicts with Conflict Resolution Specialist Catherine Gillespie
In this episode, Conflict Resolution Specialist Catherine Gillespie talks about how we, as business owners, can help resolve conflicts at work and the things we need to do to ensure harmony in the workplace. She also touches on how we can improve our feedback systems so that people can be better prepared to give and receive feedback.Catherine goes through all the details that go into resolving conflicts and also talks about the different types of conflicts she has seen throughout her career (and how we can manage them).Want to learn more about conflict resolution? Check out the full episode! SHOW NOTESCatherine’s Background and Defining Conflict Resolution[0:00:50.1] How Catherine became a conflict resolution specialist[0:04:50.5] What is ‘conflict resolution’?Dealing with Workplace Conflicts for Team Leaders/Business Owners[0:05:59.6] How do we manage workplace conflicts?[0:08:03.1] Common mistakes leaders make when dealing with disagreements in the workplace[0:10:07.2] Types of conflicts in a small workplace versus a large workplace[0:12:02.4] Comparing ways to resolve conflict: Sports Setting vs. Corporate SettingWorking with a Conflict Resolution Expert[0:13:33.2] Why you should build professional rapport with your staff and how it helps in resolving future issues[0:15:23.8] When should you call in a conflict resolution expert?How to Achieve Workplace Harmony[0:22:29.3] What is ‘workplace harmony’?[0:27:19.0] Tips to cultivate harmony in the workplace[0:27:38.7] The right way to give and receive feedback[0:28:44.9] How to mediate if you can’t meet with your team members physically[0:31:45.1] Conflict resolution models: Peer-to-Peer vs. Top-Down Approach[0:33:27.4] Setting up structures and policies for a more peaceful workplace[0:35:02.0] Get in touch with Catherine!QUOTES“We could really get more value out of our staff and colleagues if we show interest in them.”“Workplace harmony is a culture in which we can have robust and frank – but constructive – discussions with each person.”CONNECT WITH CATHERINEWorkplace Conflict Resolution (site)LinkedInTwitterIf you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher.We appreciate your support and feedback!
36 minutes | 8 months ago
191 - Habits and Tools That Can Help You Sleep Better and Improve Your Productivity
James Swanwick, Founder of Swanwick Sleep, talks about how blue light can affect our sleep patterns and answers our questions about blue light blocking glasses. James also talks about how sleep can affect our productivity and overall quality of life, and presents some solutions on how we can get better sleep.Ready to grow? Listen to the full episode!SHOW NOTESRapid-Fire Questions[0:01:19.2] James’s Reading and Learning List[0:02:02.9] Who inspires you[0:02:55.1] Childhood aspiration[0:03:46.4] Motto you live by“Just do it, and do it now.”James’s career journey[0:04:19.0] The story behind how he became an ESPN news anchor[0:06:27.8] From news anchor to becoming an entrepreneur[0:09:44.9] What inspired James to make bluelight-blocking glassesCorrelation Between Light and Sleep[0:13:08.2] Impact of light on sleep[0:13:30.3] Benefits of quality sleep[0:17:04.6] Tools to make us sleep better, resetting our circadian rhythmOther tips for better sleep[0:19:21.5] The thing about coffee[0:20:12.7] About exercise and temperature[0:21:00.8] On alcohol and food[0:21:49.0] Are all blue light blockers created equal?Sleep and alcohol and why James quit drinking[0:24:06.6] Why James quit drinking[0:26:35.2] How James’s life has changed after he quit drinking[0:27:46.6] How quitting alcohol has made people’s lives better[0:30:01.0] Overcoming anxieties around quitting drinking alcohol[0:33:28.4] Connect with James and know more about his workQUOTES“The best thing you can possibly do for your sleep is to literally never use artificial light again and live your life by candlelight.”“If you’re going to exercise, you should exercise in the morning. Studies have shown that people who exercise in the morning sleep better over the course of a lifetime.”“If you drink alcohol two hours before you go to sleep, that would compromise your sleep quality.”MENTIONSBest Book Bits (podcast)Biostrap30-Day ‘No Alcohol’ ChallengeProject 90CONNECT WITH JAMESJames Swanwick (site)Facebook (page)TwitterInstagramSwanwick Sleep (site)Swanwick Sleep (amazon)If you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher.We appreciate your support and feedback!
31 minutes | 8 months ago
190 - Branding, Team Mentoring, and Stress Management Tips from Psychologist Shawn Goldberg
This week on the podcast we have Shawn Goldberg, Founder and Director of Mind Up. Shawn shares some of the branding tips that worked for him, and how networking has helped him find opportunities to expand his business.Shawn also talks about helping people with drug and alcohol problems and trauma survivors, how mentoring can help you and your team through your personal development goals, and gives some tips on preventing burnout as a practitioner.Ready to grow? Listen to the full episode!SHOW NOTESGetting to Know Shawn/Rapid-fire Questions[0:01:37.9] Shawn’s reading and learning list[0:02:18.4] Who inspires you?[0:03:01.5] Childhood aspirations[0:03:22.5] Motto you live by“Be authentic, and do your best.”The Beginning of Shawn’s Career[0:03:44.4] Helping people with drug and alcohol problems[0:07:40.8] Starting his own private practiceShawn’s Life as a Clinic Owner[0:08:16.7] What is Mind Up?[0:08:42.2] Treating people with phobias[0:12:16.1] Shawn’s team[0:13:05.4] Shawn’s daily/weekly schedule[0:14:39.8] How Shawn sees himself as a clinic owner[0:16:55.3] What the journey to clinic ownership look likeLeadership Lessons and Team Development[0:17:54.7] Choosing the right applicants for your team, Shawn’s hiring process[0:18:54.9] Creating a safe and supportive environment for the team[0:19:51.4] How to prevent burnout[0:21:50.2] How time-blocking can benefit your scheduleTips to Growing Your Clinic[0:22:55.0] How Shawn expanded his network and grew his clinic[0:24:49.8] Lessons on branding that worked for Shawn’s clinic[0:26:20.5] Tips to improve your leadership and business skills, the importance of mentoring[0:29:26.4] Parting words of wisdom to clinic ownersQUOTES“It comes down to relationships at the end of the day.”CONNECT WITH SHAWNMind Up (site)LinkedInIf you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher.We appreciate your support and feedback!
34 minutes | 8 months ago
189 - “It’s All About the Patient”: Antony Lo on His Clinical Ethos and Transparent Leadership
Antony Lo, also known as The Physio Detective, has become one of the most well-known physiotherapists here in Australia – trusted by Crossfit and elite athletes alike. Antony has over 20 years of clinical experience, but it’s not just his expert standing that sets him apart from other practitioners in his field; it’s also because of his transparency and how he finds solutions for his clients.In this episode, Antony talks about putting your client’s goals above everything else and how he trains new practitioners to find solutions to their patients’ problems. He also talks about how we can cultivate a culture of learning, openness, and collaboration within our own practice.Check out the full episode for more tips!SHOW NOTESRapid-fire Questions[0:03:53.1] Things that are in Antony’s reading/learning list[0:04:27.9] People who inspire Antony[0:05:16.5] Antony’s childhood aspirations[0:06:11.3] Motto that you live by“If you keep doing the same thing over and over and expecting a different result, that’s just insanity.” (Albert Einstein)“Hard work beats talent when talent doesn’t want to work hard.” (Albert Einstein)“Change the meaning, change the feeling.”Clinical Ethos[0:07:20.7] General ethos when approaching private practice[0:11:16.6] Training practitioners to become critical thinkersCultivating a Culture of Learning and Transparent Leadership[0:14:40.7] How to cultivate a culture of learning and openness in your clinic[0:18:07.4] How to encourage collaboration and improve teamwork in your team, feedback system[0:22:43.5] The problem with “The Guru” model[0:29:12.3] Action Steps for clinic owners[0:31:24.2] Connect with AntonyQUOTES“It’s not about me – it’s about the person.”“To practice owners who have a team, you have to demonstrate that you’re okay about being wrong.”MENTIONSSwitch: How to Change When Change is Hard by Chip Heath and Dan Heath (book)CONNECT WITH ANTONYThe Physio Detective (site)Antony Lo MasterclassLinkedInInstagramTwitterIf you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher.We appreciate your support and feedback!
35 minutes | 8 months ago
188 - Tim Bransdon on Becoming a Trusted Voice and Creating a Strong Brand
In this episode, we are joined by Podiatrist Tim Bransdon to talk about how they have solidified their brand and how effective branding, content creation, and marketing has helped him gain the trust of more clients and colleagues over the years, which led to a thriving clinic.Check out the full episode to unlock more tips!SHOW NOTES[0:01:21.9] Rapid-fire questions: reading/learning list, who inspires you, childhood aspirations, motto you live by[0:04:45.3] What inspired Tim to become a podiatrist and start his own practice[0:09:02.6] How Tim got started with his training courses[0:15:40.1] Tim talks about the Running Lab and Strong Feet[0:22:14.7] Commercial and branding effects of courses and workshops[0:24:10.6] Giving your best advice for free and social media marketing[0:29:03.9] Advice on how to become a trusted voice in your field – branding and marketing tips[0:32:07.9] How Tim commercialized his ideas – experimentation and execution[0:33:20.7] Connect with TimCONNECT WITH TIMLinkedInThe Running Lab (site)Wollongong Podiatry (site)If you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher.We appreciate your support and feedback!
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