33 minutes | Mar 2nd 2020

Episode 067: Chris Voss and Paula Faris on Negotiation

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As former lead kidnapping negotiator for the FBI, master negotiator Chris Voss trains and advises leaders on complex mediations. In this engaging interview, Paula Faris draws out stories from bank robbery and kidnapping negotiations–drawing out transferrable learnings along the way. Learn how Chris uses the specific techniques of mirroring, positive endings and identifying fear to build the tactical empathy that leads to positive outcomes.

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