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35 minutes | 6 days ago
BONUS: The Future of Business: C-Suite Planning for the World of 2030
. . * What C-Suite executives are facing today that is influencing how they define their 5-10 year plans * The importance of embracing AI * How executives should view intelligent automation * One example of a business function that will dramatically change due to technology innovation and automation * Call to action for the C-Suite – How to prepare for the future of work
52 minutes | 12 days ago
#ChooseToChallenge Empower Hour
An Empowering Take on Diversity . In this episode, we share the Empower Hour session hosted by Women in RPA (WIRPA). . Xina Seaton was recently joined by three amazing professionals who choose to challenge traditional thinking on diversity. Each panelist brought a unique perspective to the conversation. Collectively they delved into being a woman in leadership in a “male dominated” arena, as well being a male in leadership in a “female dominated” arena. . Turns out, whether you are a man or woman, the true challenges creep in when you’re “the only”. . Listen in on our panel: * Nikki North of Thames Water shares her early experiences as an early customer shaping RPA * David Lerma of Blue Prism opens up about imposter syndrome * Bindi Basan of Blue Prism shares her secrets on how to be courageous and speak first so others will follow . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!
25 minutes | 20 days ago
86. Tackling Fraud with AI-enabled Digital Workers
How do we stem the rising tide of fraud? . Fraud has consistently increased year after year, and the pandemic has only made the situation worse. Organizations in industries most affected by fraud have realized that the combination of manpower and systems to mitigate this problem can only go so far. . On this episode, Brad Hairston talks with James Duez, CEO and co-founder of Rainbird Technologies, who explains how intelligent automation is helping companies address fraud much more effectively. . Here’s what we talked with James about: * Which types of fraudulent behavior have seen an increase * What the fraud investigation process looks like in most companies today * How employees and customers are impacted by fraud * How current technology comes up short in the battle against fraud * How Rainbird deals with new fraudulent schemes that arise frequently * How Blue Prism and Rainbird combine to provide a more end-to-end intelligent automation solution against fraud * How intelligent automation affects the compliance function * What fraud investigation will look like in the future . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!
24 minutes | a month ago
85. Digital Transformation Using Zero-based Design
Unlocking Enterprise Efficiencies by Rethinking Work . Startups often have an advantage against industry incumbents. They are able to think differently about the outcomes they're trying to achieve and start with a fresh look on how they can create value. . The zero-based design principles that partners Rohit Panikkar and Sai Tunuguntla describe in this episode will show how established organizations can take this fresh-look approach and develop impactful ways of reimagining work just like a startup. You'll be inspired to start the zero-based design journey after hearing how the experts describe its transformational value! . Here’s what we talked with Rohit and Sai about: * How zero-based design fundamentals really work * How culture changes in a zero-based design organization * What established organizations can do right now to start their zero-based design transformation . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!
21 minutes | a month ago
BONUS: The Culture Key for Digital Transformation
ENCORE REPLAY Sustainable digital transformation involves much more than a plan to implement new technology. . Michael Marchuk talks with Rob Maguire, a partner at Baringa, about the need to support the employees during times of change, but also about how leadership affects the entire culture of the organization. This culture tone is set by the most senior management that influences not only the management team and the companies employees, but also the customers who interact with the people and digital workers within the organization. . Here’s what we talked with Rob about: * Building a sustainable digital transformation culture * The implications for leaders who are driving digital transformation * Managing digital workers and human workers as part of the broader workforce team * How to increase the success of a digital transformation program through positive workplace culture . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!
16 minutes | a month ago
84. Going Bionic with BCG
Understanding BCG's Bionic Company Framework . In this episode, Michael Marchuk talks with Abhi Kodey, Managing Director and Partner with Boston Consulting Group (BCG), about BCG's Bionic Company framework that describes how companies in multiple industries are combining the strengths of humans and technology to create more adaptive and resilient organizations. Using this framework, companies are building successful and far-reaching digital transformations to reposition their competitive capabilities for a bionic future. . While many of the elements of bionic companies are well known, such as artificial intelligence, digital talent, and platform-based software and services, the formula for putting them all together is neither immediately evident nor easy to implement. Abhi explains these concepts and puts it all together in this podcast. . Here’s what we talked with Abhi about: *The impact on people and the organization when building a bionic company *How business outcomes shape the direction of digital transformation *Why intelligent automation is an important part of the bionic company . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!
36 minutes | a month ago
83. How Intelligent Automation and Drones Can Assist in the Rollout of 5G
Learn how three exciting technologies intersect to drive the Telecom business forward . What are the challenges and complexities of rolling out 5G? How is drone technology working along side Intelligent Automation and a digital workforce to address these challenges? . In this episode, Bill Rubino, Sr. Director of Telco Industry Marketing at Blue Prism speaks with James Harrison, Founder and CEO of Inspection2, and Martin Stevenson, EMEA Head of Telecommunications at Blue Prism about the rollout of 5G, where it stands today and where it's going. . Here’s what we talked with James and Martin about: * The challenges that telcos are facing * How a digital twin of cell towers can yield cost savings and revenue potential for telcos * The importance of Intelligent Automation in the rollout of 5G . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!
32 minutes | a month ago
82. Intelligent Automation as a Core Competency
It's a Capability, Not a Tool Many companies have had early success with intelligent automation but then failed to scale their digital workforce capability across business functions and LOB’s. These companies struggle to capitalize on the opportunity to grow the benefits received from their automation investment as they automate more and more business processes. . On this episode, Brad Hairston talks with Kevin Smilie, Managing Director at the global advisory Alvarez & Marsal, who explains how companies can avoid this intelligent automation stalemate and make utilization of the digital workforce part of their DNA. .Here’s what we talked with Kevin about: * The current trend in intelligent automation adoption and expansion * Root causes of organizations failing to scale their intelligent automation solution across the enterprise * The impact of the Center of Excellence on intelligent automation adoption and expansion * Keys to reversing the stalemate in intelligent automation and changing the way it is viewed/utilized * How a company effectively makes intelligent automation a core competency * What re-skilling and up-skilling human workers entails * The importance of managing change well at the leadership level * Behaviors that hinder leaders from taking risks . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!
18 minutes | 2 months ago
81. Common RPA Mistakes in Retail
As retailers prepare for the new era of ‘never normal’, many are accelerating the transformation of their operating models and resourcing in order to stay competitive. A cornerstone of many of these programs is RPA and Intelligent automation, but as organizations expand their plans – how can they avoid common mistakes that stall or derail these projects? . On this episode, Blue Prism’s Peter Conquest talks to Alec Sutherland about his time heading up intelligent automation programs at consultancies, vendors and British Retailer, John Lewis Partnership, and how he avoided common mistakes when deploying RPA and intelligent automation. Alec, who now is a Director of Customer Success at Blue Prism, shares detailed insight into how he ran automation programs and gives helpful advice for organizations accelerating their transformation programs. . In this episode you’ll find out: * The potential pitfalls that occur in automation programs and how to overcome them * Common mistakes RPA mistakes in retail * Why it’s important to take a strategic view of automation planning * How retailers are accelerating transformation programs . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!
20 minutes | 2 months ago
BONUS: How Intelligent Automation in the Cloud Will Become the New Normal
While the global pandemic has accelerated interest in automation, it has also proven to accelerate interest in cloud-based automation. . On this episode, Blue Prism’s Brad Hairston talks with Purna Doddapaneni, the head of Bain & Company’s Automation Center of Excellence, who explains how companies are showing a strong openness to Intelligent Automation in the cloud and how this trend may not subside any time soon. . Here’s what we talked with Purna about: * How the pandemic has made the cloud more “normal” for the enterprise * The likelihood of companies backsliding to on-prem once the pandemic subsides * The different ways cloud-based automation can be configured * The primary reasons companies take interest in cloud-based automation * How intelligent automation (RPA + intelligent skills) relates to the cloud * Purna’s experience with building out SaaS offerings, specifically RPA as a service * Market demand for digital workers sourced through a SaaS model * How the private equity sector views the cloud * The outlook for cloud-based consumption of digital workers and AI . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!
26 minutes | 2 months ago
80. Moving Rapidly Toward Autonomous Automation
Robotic Process Automation has quickly evolved into the era of Intelligent Automation, where digital workers are augmented with intelligent skills powered by AI services to enable the automation of business processes with increasing complexity. The excitement in what lies ahead for RPA is building. . On this episode, Brad Hairston talks with Dr. Lou Bachenheimer, Solution Architecture Team Lead at Blue Prism, who explains what Autonomous Automation is all about. . Here’s what we talked with Lou about: * The era of Intelligent Automation and the pace at which companies are embracing AI skills * What the next phase in the evolution of RPA, Autonomous Automation, entails * What the end-to-end automation lifecycle looks like in a world of Autonomous Automation * What self-healing robots and self-learning robots are all about * Why Autonomous Automation is important/necessary * Blue Prism’s approach to enabling Autonomous Automation * Why Blue Prism has chosen a best-of-breed versus build-it-yourself approach for Autonomous Automation * Why reimagining/redesigning work matters so much in the migration to Autonomous Automation . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!
16 minutes | 2 months ago
BONUS: Optimizing the Value of the Digital Workforce
Robotic Process Automation has become quite pervasive across many industries; however, many organizations have failed to make automation a fundamental part of the corporate strategy. . On this episode of the podcast, Blue Prism’s Brad Hairston talks with Michael Heric, the automation capability global leader for Bain & Company, who explains how companies can elevate their automation agenda and get significantly more value from the digital workforce. . Here’s what we talked with Michael about: * What is the state of the union of the digital workforce in the market? * How is the COVID-19 pandemic driving automation initiatives? * What are some of the reasons that many companies have failed to scale their digital workforce? * How many companies link automation via the digital workforce to their corporate transformation goals? * How can organizations that have stalled out and are not effectively scaling their digital workforce get on the right track? * How important is C-level sponsorship to the long-term success of the digital workforce? * How do you make sure that companies who have invested in the digital workforce get the full value from it? . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!
7 minutes | 2 months ago
79. Introducing Transform Now
Why We're Rebranding our Podcast ----- The pandemic and other global events have made Digital Transformation a priority for all organizations regardless of geography or industry. In the midst of this strategic shift, the importance of an intelligent digital workforce to enable and sustain transformation is greater than ever. Company leaders are eager to learn from experts and others who are one step ahead of them. . On this episode, Blue Prism’s Michael Marchuk and Brad Hairston explain why the podcast rebrand is taking place and what to expect with our newly branded Transform Now podcast going forward. . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!
34 minutes | 2 months ago
78. Delivering Change While Staying Constant
The world is changing at an exponential rate. But change itself — its science and psychology — remains a mystery to many people. If we intend to lead change, however, we have to understand its complexities. On this episode of Generation Digital Workforce, we learn from Kerry Waters, a senior change leader with more than 15 years of experience delivering transformational change within financial services. Kerry discusses: A three-part framework to manage change effectively The science and art of holistic decisioning (using head and heart) What three key responses you can get when delivering change To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, or wherever you listen to podcasts.
30 minutes | 2 months ago
77. A Best-of-Breed Approach to Intelligent Automation
An Age-old Debate Enters the Automation Space . In the world of software, the “Best-of-Breed” versus “Best-in-Suite” debate has raged on for years across most technology solution categories. Intelligent automation has now entered the fray, as larger technology companies have started attempting to add RPA capabilities through acquisition and some RPA players have started attempting to build out their own intelligent skills / cognitive services. . On this episode, Blue Prism’s Brad Hairston talks with Pete Koltis, a Managing Director from the global advisory Alvarez & Marsal, who explains why it is important for companies to carefully consider the way they build out their intelligent automation footprint and what lessons can be applied from other technologies that have gone through this debate. . Here’s what we talked with Pete about: * The way companies buy technology solutions and how this has changed over time * Reasons why companies utilize a Best-of-Breed approach * Challenges associated with a Best-of-Breed approach that must be managed carefully * The impact of a Best-of-Breed approach on risk mitigation * How a Best-of-Breed approach can improve/streamline the end-to-end automation cycle * Some best practices for utilizing a Best-of-Breed approach to optimize intelligent automation . To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, Google Play, or where ever you listen to podcasts.
23 minutes | 3 months ago
76. Enterprise Automation at Eversource
In this episode, Rockie Solomon from Eversource shares her journey to create an enterprise automation program that not only delivers significant business benefits, but also engages employees to build strong adoption of the automation program. Here’s what we talked with Rockie about: Why governance is so critical when developing an enterprise-grade automation program How Eversource generated $14M in annual benefits using Blue Prism enterprise automation Why employee engagement accelerated the automation program Related content you may enjoy: Blog | The Top 6 Priorities for Utilities in 2021 Case Study | How United Utilities Achieves Industry-Leading Customer Service with Smart Automation Case Study | DTE Energy: Increasing Productivity Across the Business with RPA Video | Utilities and Energy Customer Panel Discussion eBook | 7 Essential Elements to Scaling Automation in Utilities To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, Google Play, or where ever you listen to podcasts.
28 minutes | 3 months ago
75. How Revenue Cycle Management Can (Finally) Enter the Digital Era
In the midst of COVID-19, the financial pressure on healthcare organizations is greater than ever. This is motivating C-Suite executives to move faster in addressing key legacy business issues, most importantly, the heavily labor-intensive processes involved with revenue cycle management. On this episode, Blue Prism’s Brad Hairston talks with Bruce Hallowell, Senior Managing Director, Health Solutions at FTI Consulting, who talks about how/where healthcare organizations can utilize the digital workforce to transform revenue cycle management. Here’s what we talked with Bruce about: What revenue cycle management involves and its importance to the healthcare industry The central business issue with revenue cycle management What is creating collection challenges for healthcare organizations Examples of specific processes within revenue cycle management that are great candidates for automation Where AI and other more cognitive technologies can be impactful in revenue cycle management How the pandemic is affecting revenue cycle management and cash flows The pace of intelligent automation adoption among healthcare providers How healthcare organizations that have not begun the intelligent automation journey can get started The future of revenue cycle management 5-10 years down the road Related content you may enjoy: Blog | Change is in the Air: How to Leverage RPA in the Healthcare Industry to Drive Greater Efficiencies & Improve Patient Care Blog | Making Time Matter at Microsoft Inspire – How Digital Workers are Facilitating COVID Antibody Testing White Paper | How to Deliver Better Patient Outcomes with Digital Workers White Paper | Automation in Healthcare: Real World Intelligent Automation Use Cases Web Site | Transforming Patient Experience with Intelligent Automation To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, Google Play, or where ever you listen to podcasts.
24 minutes | 3 months ago
74. Skill Building in the Era of Digital Transformation
Digital transformation can be revolutionary for companies but may be disruptive to their employees who aren't prepared. In this episode, Michael Marchuk talks with Mark Herschberg, author of the Career Toolkit book, about how employees can strengthen their skills to prepare for digital transformation. Here’s what we talked with Mark about: How employees can be preparing for the changes ahead in their organization and industry What skills will be most desired in organizations that are going through digital transformation Where to find resources to help you with your journey inside your own company. Related Resources: https://www.thecareertoolkitbook.com/ To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, Google Play, or where ever you listen to podcasts.
41 minutes | 3 months ago
73. What Role Does AI and Automation Play in the New Model of Hyper-accelerated Transformation?
In the wake of Covid-19's accelerated digital economy, some companies were prepared. Many were not. For those companies whose operating vulnerabilities have been exposed, they're working hard to catch up. But they're finding that they're now aiming at a moving target. On this episode, Michael Marchuk talks with Al Naqvi, CEO of American Institute for Artificial Intelligence about how AI is transforming our economy. Hear from this master of AI about how companies are transitioning to the next era of AI economy. Here’s what we talked with Al about: How executives can improve the effectiveness of adopting AI Understanding how data created through operations can be leveraged by AI How AI can provide a competitive advantage Related content you may enjoy: Podcast | Artificial Intelligence 101: An Intro to AI, Machine Learning, Deep Learning Podcast | When Humans *ARE* the Artificial Intelligence What is RPA? What is Intelligent Automation? Here's a glossary of automation terminology Blog | Making AI & Machine Learning Easy to Consume To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, Google Play, or where ever you listen to podcasts.
23 minutes | 4 months ago
72. Saving the Day: Automating SBA PPP Loans to Support the Economy
Building a solution to help small businesses is a noble cause, but to be able to help tens of thousands of businesses supporting hundreds of thousands of workers is amazing. On this episode, Michael Marchuk talks with Pawan Jadhav, founder and CEO of Lateetud, about how they built a solution to support banks both originating and forgiving Small Business Administration (SBA) Paycheck Protection Program (PPP) loans using highly efficient digital workers to help expedite the funding that so many small businesses desperately needed to stay afloat during a pandemic. Here’s what we talked with Pawan about: How the inefficiencies in processing loans affected banks and their clients looking for PPP loans. Why building a solution with digital workers was the best way to handle the loan origination and forgiveness processing. What banks needed to do after crashing the SBA lending application site. Where banks should start when considering automation program. To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, Google Play, or listen here.
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