34 minutes | Jul 22nd 2018

GenYChron Ep. 0015 – Service culture wars: Germany and Austria vs. Canada

Show summary On this week’s show, listen to us reminisce about our eyebrow-raising experiences with servers and cashiers in Germany, Austria and Canada. We compare two different service cultures and two different perspectives to see which one stands supreme. Prepare yourself for a mildly heated discussion! Show notes 0:50 - “It’s strange how the level of expectation for good quality service is pretty low” 1:34 - During one of my university lectures, our professor asked for a show of hands to see if we agreed or disagreed with American-style customer service 3:36 - Canadian restaurant servers vs. German servers 5:09 - The art of German restaurant billing: it may take multiple waves and shouts to get your server to bring you the bill so you can pay and leave 6:08 - In Canada, good tipping is expected, but in Germany it’s not obligatory 8:36 - Dare to return your food to the kitchen in Germany 10:00 - Germany’s cash culture vs. Canada’s card culture 12:18 - Watch out for those German ATM fees; they’ll sting you if you’re from another bank 12:46 - Amaze German cashiers by using your card’s “tap” feature to pay 13:47 - Two meals, one plate 14:38 - Plate-tossing Viennese servers 17:06 - The automated ordering system at McDonald’s in Germany is much more efficient compared to the same system in Canada 19:00 - The definition of an oxymoron: Being ignored at a car dealership 22:19 - The bubbly charm of Canadian servers 24:24 - Are customer service telephone hotlines universally bad? 26:13 - Third time’s the charm when cancelling tenant insurance in Vienna 27:08 - Germans love their paperwork 29:14 - Parking spots for dogs 30:37 - Off topic... Why are the dogs in Munich so well-behaved?
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