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franchisevoices podcast I Weekly Podcast Motivating and Connecting the Franchise Sector
32 minutes | Oct 8, 2014
Paul Le Blanc of Fast Signs in Vancouver...budget..budget...budget...
In this episode of the podcast, I talk with Paul Le Blanc, a Fast Signs franchisee in Vancouver. Paul shares some very insightful stories from his career as a franchisee, both before and during his tenure with Fast Signs. There's plenty of nuggets of gold in this one, both for prospective franchise buyers and also for folks currently operating a franchise business, and managing their version of what "working in the business vs on the business" means to them. I enjoyed my discussion with Paul, and he's a very easy guy to listen to.
4 minutes | Sep 17, 2014
The Franchise Business Readiness Initiative, an intro...
Introduction to the Franchise Business Readiness Initiative - a collaboration with Kate Groom and Peter Knight of Smart Franchise to help prospective franchisees make better personal and financial decisions when selecting and purchasing a franchise.
37 minutes | Sep 10, 2014
Ilya Furman of Franchise Legal...disclosure..disclosure..disclosure..
"Careful, inquisitive and thorough" a great description of a solid approach to the Disclosure stage of the franchising process. Ilya Furman is the principal of Franchise Legal, a nationwide franchise law firm, and has provided franchising legal advice to franchisees and franchisors for many years. In this episode of the podcast we talk with Ilya and he provides some great suggestions about how to approach the disclosure stage of the franchising process.
32 minutes | Sep 3, 2014
John Toomey - The Fatigue Professor
I've always loved a caffeine injection in the morning. When I owned a cafe business a number of years ago, myself and my business partner would easily put away four coffees before midday, and rip into the lunchtime rush (customers that is). I've often thought this was a great way to kick off the day and keep things moving (and ideally our customers did as well!). We often reach for the coffee, for the tea, and often also for the soft drink or energy drink to kick us through a long day or overnight, or see us to the end of a shift.. What if actually there was something that you could be drinking more of, with more impact to improve or remove your fatigue. John Toomey, The Fatigue Professor, talks with us on this episode of the podcast about the maths of hydration to help manage fatigue and endurance across your day.
20 minutes | Aug 27, 2014
Avon Collis - if you think there's a better way....
In this episode of the podcast I talk with Avon Collis. Avon is reasonably new Gloria Jeans franchisee in Darwin. A former member of the ADF, Avon did some significant diligence on his business purchase during the 6 month notice period he needed to provide for his exit. I talked with Avon about the challenges upon entry to the business and questioned him about the challenges of operating a store very far flung from your Franchisor's Head Office. What we progressively dug into though, is how Avon has applied the thinking at the title of this episode to his business processes and refining opportunities to grow profit. Outsourcing book keeping and drilling into the cents involved in an activity, are just some of the ways he is going about refining costs and maximising profitability. The focus Avon's approach is bringing to each element of his business, is enabling him to free up his time. Could any of his tactics be useful on this front for you?
44 minutes | Aug 20, 2014
Barb West of Culture Works
Are you experiencing any of the following when working with different cultures in your business? Feel like you aren't being heard? Do behaviours not match the words that are being said? And are you attributing some of this behaviour to "attitude problems"... Barb West of Culture Works digs into the above during this episode of the podcast. Without curiosity (and Barb describes herself as infinitely curious) on this subject, you may not identify some of the clues and insights you need to gain in order to adapt and work more beneficially with different cultures in your business. On a personal front, during my career it took me some time, and I mean sometime with some deal of frustration, to understand the concept that Barb talks to at 16:30 mins in to the interview....sometimes being calm and considered doesn't work when you are needing to emphasise your point!
23 minutes | Aug 13, 2014
Steve Champion of the Franchise Advisory Service
In this episode of the podcast I talk with Steve Champion of ER Strategies and the Franchise Advisory Service. What does it take to get your rates of pay accurate for your team in a fast food or retail environment? What are some frequently made mistakes that can be avoided when interpretting award requirements or penalty rates? Steve's expertise and business is founded on getting these details right with QSRs and Food and Convenience retailers. Here are some very clear recommendations on how to navigate some of these issues, some potential consequences when you get it wrong....and how to deal with any queries along the way. Some clear advice and some simple ways to connect to it from Steve.
26 minutes | Aug 6, 2014
Lisa Gissing of Westpac's Davidson Institute
Lisa Gissing of Westpac's Davidson Institute talks with us about the essential elements of Financial Literacy for Franchisees, especially getting the picture right as the artist managing your own cashflow.
35 minutes | Jul 7, 2014
Greg Nathan - Resistance to change and initiative in Franchising. Who is the problem, Franchisees or Franchisors?
Often, we'll hear a franchisor grumble about franchisees who are resistant to new initiatives. However in this episode, we explore whether this could be the other way around for proactive franchisees!
26 minutes | Jun 18, 2014
Brad Greenbank of social.iQ
we talk with Brad Greenbank of social.iQ. As a multiunit franchisee with Anytime Fitness in Australia, Brad's work with Richard Gill and Nathan Oehlman (co-founders of social.iQ) has led to the development of the social.iQ platform to assist franchisees and franchisors simplify their social media management and improve its effectiveness in getting them "local social"
34 minutes | May 26, 2014
Roger Simpson - sales growth starts with you and your team
Roger Simpson, Australia's #1 Authority on Customer ROI in Australia, talks about the benefit of developing and coaching your team to deliver sales growth, whether its on the sales floor, or on the phone..
27 minutes | May 26, 2014
Corina Vucic - "the business athlete" and managing your endurance
In this episode we talk with Corina Vucic, Director of fcbusinesssolutions and leader within the Franchise Council of Australia. We talk about her business, her career in franchising and managing your endurance as a business owner; a subject she is passionate about as a coach and mentor.
37 minutes | May 26, 2014
Kate Groom and Peter Knight - get curious about your numbers and here's why!
In this episode we talk with Kate Groom and Peter Knight about their "7 things" research and why its important to get curious about your numbers in your business.
29 minutes | May 26, 2014
Geoff Webster - The Athlete's Foot - remaining connected to your customer
In this episode, Geoff Webster of The Athlete's Foot talks about multi-unit franchising and some key behaviours to maintain, so you remain connected to you customer and the performance of your business.
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