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20 minutes | 2 months ago
Episode 208: The Changing Payments Landscape with Stacy Hughes
Stacy Hughes, Chief Information Security Officer at Global Payments, Inc. and Heather discuss the changing payment landscape and its impact on security and compliance.Special Guest: Stacy Hughes.
34 minutes | 3 months ago
Episode 207: Student Housing Post-COVID with Jason Gross and Michael Fogarty
Heather talks with Jason Gross and Michael Fogerty from Adirondak about what housing and residential halls look like in the post-COVID world and how campuses can move forward from here.Special Guests: Jason Gross and Michael Fogarty.
33 minutes | 3 months ago
Episode 206: PCI Council’s Strategic Framework and Expectations for PCI DSS v4.0 with Troy Leach
Troy Leach, senior VP and engagement officer at PCI Security Standards Council gives Heather some insights about the new strategic framework that has been put into place for PCI compliance.Special Guest: Troy Leach.
43 minutes | 3 months ago
Episode 205: Using KPIs on Campus with Christine Blakney
Christine Blakney is the managing director of student business services at Texas Tech University. She walks us through how KPIs, or key performance indicators, have helped the campus business and students on campus as a whole.Special Guest: Christine Blakney.
39 minutes | 4 months ago
Episode 204: Using Data to Create Success with Lindsay Wayt
Lindsay Wayt, NACUBO’s director of analytics. We’ll be discussing the ways higher education institutions can use data to help them pave the way to a successful future.Special Guest: Lindsay Wayt.
24 minutes | 4 months ago
Episode 203: Positive Outcomes from the Pandemic with Valarie Van Vlack
Valarie Van Vlack is the Treasurer at Texas State University. She tells Heather about the changes that have happened on campus since the pandemic, like how data has helped her make decisions across campus which will serve the students and the business, as well as how they've created a virtual (instead of physical) one-stop-shop for students,Special Guest: Valarie Van Vlack.
29 minutes | 5 months ago
Episode 202: Protecting Students' and Schools' Investment with John Fees
John Fees, Founder of GradGuard, talks with Heather about what his company does and why it's necessary. GradGuard is a sort of insurance program that supports students through unexpected events, which allows schools to protect the students they serve. He helps me understand the growing need for students and schools to be protected should the unthinkable happen.Special Guest: John Fees.
29 minutes | 6 months ago
Episode 201: Working Toward a Contactless Campus with Jennifer McNeill
Jennifer McNeill, ONEcard Manager at the University of Alberta in Canada explains to Heather how students and staff in Alberta are working towards a contactless campus this fall and how TouchNet's ONEcard is helping to accomplish this goal.Special Guest: Jennifer McNeill.
36 minutes | 10 months ago
Episode 108: NACUBO Report Update with Bryan Dickson
Bryan Dickson, director of student financial services and educational programs at NACUBO talks us through the results of the recently published 2019 Student Financial Services Benchmarking Study, as well as the Policies and Procedures report. The report helps gauge trends and challenges colleges and universities are facing today.Special Guest: Bryan Dickson.
14 minutes | 10 months ago
Episode 107: Columbia College's Payment Plans Game Changer with Denise Gelina
Denise Gelina, from Columbia College, describes how having flexible payment plan options benefits the university’s diverse student body and their needs. She outlines how each plan is customized to serve both traditional and non-traditional students, specifically active military students. Special Guest: Denise Gelina.
19 minutes | a year ago
Episode 105: Protecting the Student Account with Meghan Carr
Meghan Carr, director of the cashier’s office at the University of Missouri, explains how the university combated poor retention due to inconsistent and delayed student fees by implementing Market Place, a separate real-time payment platform. She highlights the process of implementing the system and the many convenient functionalities of Market Place and its short-term and long-term benefits.Special Guest: Meghan Carr.
27 minutes | a year ago
Episode 104: Business Officer Survey with Doug Lederman
Doug Lederman, editor and co-founder of Inside Higher Ed, breaks down the surprising results of the most recent business officer survey. The overview provides national insights as to how higher education business officers are feeling about the current state of higher education. Lederman explains how universities are reacting to common national issues of resource restraint, decreasing traditional student enrollment and the perception of the value of a college degree. He dives into how universities are combating these trends through unique revenue sourcing and gives advice for the predicted changes to come in 2020. Special Guest: Doug Lederman.
20 minutes | a year ago
Episode 103: Creative Campus Cards with Bob Mask
Bob Mask, director of campus card services at the Colorado School of Mines, explains how his campus uses credential cards for more than just identification. He outlines how individual electronic cards are used throughout the summer for many on-campus events and camps with a variety of attendees and visitors. Mask highlights the convenient functions of the cards from building access to meal time checkout and the variety of benefits. In partnership with Student Conference Services, Mask and his card services team are tasked with running logistics for 30 summer events or camps that bring in over 2,500 visitors each year. Each campus visitor is using housing and/or dining services. To grant building entry access to each visitor, proximity cards are programmed to the correct buildings that each visitor needs access to. The card also allows access on a floor by floor bases. The cards run on a number system, so when a staff member looks at a proximity card, they know exactly which buildings and floors the card is attached to. Having this information encoded through a number system is an additional layer of security if the proximity cards are lost or stollen. In an effort to streamline the dining process, Colorado School of Mines, has created a “summer conference meal plan” that is attached to each of the proximity cards. By utilizing the TouchNet meal system, they have been able to create a block plan that allows for a single swipe for each meal for each day for each card. It helps control how often the card is used and is trackable for when the card is used. The block plan is still flexible enough for groups to work with food service for specific needs. This method makes it very easy to estimate accurate billing and cost for each group based on their time spent on campus. The inspiration for this process came from the dining process at Disney resorts. It is all centered around the convenience needs of short-term summer visitors and campers. By combining building access and dining plans onto a single proximity card, Colorado School of Mines is able to streamline security and meal billing. Mask and his team have saved both time and resources, as well as cut down on human error and turnaround time between summer groups, by implementing this new card process. Special Guest: Bob Mask.
28 minutes | a year ago
Episode 102: Uncovering the Business Email Compromise with Tom Arnold
Tom Arnold, cofounder of Payment & Security Experts, explains the evolution of payment technology and the potential security risks of having an unprotected network. He dives into recent security trends specific to higher education institutes and methods to avoid being a victim of cyber fraud. He specifically highlights email phishing threats to universities and precautions campuses can take action to avoid being hacked. From the early days of the internet, Arnold and his team have been fighting internet fraud. As the internet has advanced, so has cyber fraud. From fake memorabilia auctions to identity theft, Arnold has seen it all. Security measures to combat these threats have also evolved. In recent years, the implementation of EMV chips on credit cards has greatly reduced identity theft. On the flip side, they have increased fraud in electronic commerce and automated teller machines. Arnold recognizes that there will never be an end to all fraud, but by taking the correct precautions large organizations and institutes can lower their risk of becoming an online victim. Higher education institutions and universities have become a very large target for cyber fraud in the electronic commerce realm in the last few years. A common trend is for criminals to reach out to third party content providers that then inject content to a consumer’s browsers to capture private information. Another common trend in online fraud is business email compromise. Many times, email servers are overlooked and end up under protected. Which then creates the opportunity for a cyber-criminal to fake an email from an institution or university, known as a phishing email. This can result in stealing funds and personal information from consumers. A simple username and password are not enough to keep email servers secure. To prevent security breaches, Arnold recommends using multifactor authentication to authentic users logging into their online accounts. For example, sending a code to the user’s cell phone. When users are logging in on a device outside of the secure network, it is important that the users are notified of the login, like an email, text or notification. Institutions and universities should encourage their users to call in to validate suspicious emails before providing personal information online. Lastly, having a dual-control system in place on the department level to validate changing any finical information will help prevent cyber fraud. To detect potential fraud, Arnold suggests that any transaction over $10,000 should be personally followed up and confirmed by the Accounts Payable Department. If fraud is detected contact law enforcement immediately. Regardless of the cyber security threats that exist, Arnold still feels confident using online payment methods. With a few simple precautions, consumers and organizations can avoid much of the risks that are out there.Special Guest: Tom Arnold.
20 minutes | a year ago
Episode 101: BamaBots with Kristy Pritchett
Kristy Pritchett, director of student account services at the University of Alabama, provides an overview of the artificial intelligence bots used in robotic automated processes at her university. She explains the process of obtaining and implementing a new chat bot that helps students by answering frequently asked questions, leaving staff more time to focus on more complicated and specific student needs. Pritchett explains the great success and benefits of having an automated system in the student services department. Article intelligence can take a lot of different forms and do a lot of different things. Pritchett focuses on explaining the impact of robotic automated processes. These robots help streamline everyday routine tasks and systems. These routines can include uploading and downloading data, answering simple student service questions and assisting current employees in their day to day tasks. This leaves staff more time, energy and resources to focus on more specific and complicated student needs. This robot was needed at the University of Alabama due to the extremely high volume of student service calls that Pritchett and her department would receive on a regular basis. There were so many calls that systems became overloaded and eventually failed. And that doesn’t even include the emails their department was receiving. Their solution was a chat bot named Bama Bot. Bama Bot not only improved the efficiency of the student account services department, but also the student experience. Bama Bot is programmed to answer frequently asked tier one common questions. Students and their parents were able to be helped quicker, easier and more efficiently. Pritchett and her team worked with the university’s strategic communications team to brand the chat bot and make the bot readily available on the website, added it to the email signature and added a comment to their voice messaging system. This helped spread the word about Bama Bot and let students know that it is a trusted source for information. Although Bama Bot is fairly new to the university, Pritchett has already seen progress. The bot has answered over 3,000 questions and is generating interest in other departments across campus. Pritchett encourages colleges and universities with similar challenges to research robotic automated processes as a potential solution.Special Guest: Kristy Pritchett.
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