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The Academy Table with Renee DeSilva
5 minutes | Dec 23, 2021
S2Ep18: Season 2 in Review
In this year-end recap, Renee DeSilva highlights some of the key topics of The Table throughout 2021 as well as where episodes will focus in 2022. Health equity, the current challenges of health systems, and leadership characteristics were all themes this past year and Renee looks forward to discussing these topics further along with practical steps that health systems can take to make progress in these areas over the coming year. Renee wraps up this episode with sharing her personal and professional answer to the question she asks each guest -- who would they invite to their personally curated table for conversation and why.
37 minutes | Dec 9, 2021
S2Ep17: Building a Modern and Diverse Health System Board, featuring Andrew Chastain
Topics in this conversation include: Andrew shares successful methods from non-healthcare boards as they search for new members for their board with the goal of creating diverse, functional, effective boards. 3:44Organizations are focusing on board diversity but in order to create this type of diversity, organizations will have to change how and where they look for board members. 12:09Andrew discusses several tips for individuals looking to serve on boards, including preparing a board bio and questions the individual should ask a board before committing. 17:28The commitment of being on a board should not be underestimated, specifically in regard to time, with around 8 hours of time being spent outside of board meetings for every hour spent in board meetings. 21:02Andrew and Renee look at the workforce challenges facing the current healthcare industry and share thoughts about how this issue might be resolved in the next 3-5 years. 27:07
30 minutes | Nov 11, 2021
S2Ep16: Reimagining the Patient Education Experience, featuring Anjali Kataria
Highlights from this episode include: Anjali shares about her experience working with the Obama administration as an Entrepreneur in Residence with the FDA doing several 6-month appointments as well as serving as a Senior Technology Advisor. 2:00Customer Relationship Management (CRM) is a tool that has widely been used for marketing strategies, but Anjeli shows how Mytonomy has expanded the use case of CRM so that healthcare patients can effectively and engagingly receive education. 9:05Anjali discusses how quality, diverse video content engages patients more effectively than verbal or written instruction and how they are seeing better outcomes as a result of the information and education that they are providing. 13:55Mytonomy is not only engaging patients, but also lightening the workload for doctors and nurses by taking over the education portion of their jobs, allowing them to focus on other imperatives. 17:16Anjali looks at some of the challenges, opportunities, and influences of leadership, especially during the COVID-19 pandemic, giving the advice to focus on two things you can control, your own effort and attitude. 24:21
34 minutes | Oct 28, 2021
S2Ep15: Empowering Clinicians to Prescribe Digital Health, featuring Mike McSherry
Highlights in this conversation include: Mike shares about his past successes and what brought him into the healthcare arena. 1:40Mike provides insight into the process of coming up with Xealth and the trials and struggles they worked through to bring Xealth to the market. 3:07The use of Xealth is already making an impact on people's lives and Mike shares positive outcomes that are being seen as a result. 11:12The trust of a patient in their clinician and having clinicians recommend Xealth enables Xealth to be successful. 14:24Xealth just completed a Series B funding that was completely from health systems and Mike discusses his philosophy on procuring funding from investors who have a vested interest in the outcome of the company. 18:22
38 minutes | Oct 14, 2021
S2:Ep14: Moving from Equal Treatment to Equitable Outcomes, Featuring Sarah Krevans
Highlights from the conversation include: Sarah explains why she chose to focus on mental health, diversity and inclusion, advocacy, and philanthropy as key focuses when she became CEO of Sutter Health. 5:31Sarah discusses how health equity is not treating everyone the same, but focusing on producing the same, equitable outcomes for every person. 12:25California was able to greatly improve its maternal mortality rate due to focusing on equitable outcomes and not equitable care. 15:32Sarah delves into the advantages of being an integrated delivery network and the positives that bring to the communities and patients. 23:58Sarah shares her thoughts on the future of healthcare and the changes that need to be made to make healthcare more efficient. 29:20
42 minutes | Sep 30, 2021
S2:Ep13: Improving Healthcare IT through Handshakes and Handoffs, featuring Aneesh Chopra
Topics in this conversation include: Aneesh explains why he was chosen by President Obama to be the first Chief Technology officer and the goals that he had while in that position. 5:27Aneesh discusses how transitioning to value-based care will drive interoperability among healthcare systems, providing higher quality, more connected care for patients. 16:00There are handshakes and handoffs between the public and private sector that can occur to encourage the transition to value-based care. 25:28Aneesh shares the sobering findings that Care Journey has uncovered in relation to health equity and ACOs. 30:20
25 minutes | Sep 16, 2021
S2:Ep12: Visionary Thinking, featuring Judy Faulkner
Highlights of this conversation: Judy shares her predictions for the future of healthcare, incorporating the electronic health record into how doctors will make patient-facing decisions based on actual, current data. 2:01Judy discusses the ways that Epic's Cosmos can benefit both clinicians and patients in the care that they provide and receive, specifically sharing examples that occurred during the COVID-19 pandemic as well as how their new version of peer review is impacting research publication. 6:01Epic is privately owned and Judy provides insight into why this has been an important standing ground for her throughout Epic's history. 11:15Vision casting 25 to 50 years into the future for Epic is a determining factor for Judy as she makes decisions on the behalf of the company. 13:13Judy discusses leadership and how distribution of ownership plays a large role in the decision-making processes of Epic. 14:55The culture at Epic has been designed to engage employees in ways that benefit the employee which in turn boosts productivity, benefitting both the employees and Epic. 17:30
45 minutes | Sep 2, 2021
S2:Ep11: How to Redesign Healthcare Experiences From the Inside Out, featuring Sonia Rhodes
Topics in this conversation include: While burnout is a common phrase even among healthcare students, organizations can design their culture for joy, healing, and passion in caring for others. 8:57Sonia shares about the "Big E Experience" which involves designing experiences for everyone within an organization, starting with those who work for the organization as that is where true change and transformation begin. 11:19Leading, looking, living, and loving are four guiding themes that guide Sonia and The Experience Lab in casting a vision and designing experiences for organizations. 16:28Sonia discusses looking outside of the industry for inspiration, taking principles from many places and incorporating the feeling of personalization into many aspects of care within healthcare. 22:24Diversity, equity, and inclusion has been a key area of focus for The Experience Lab over the past 18 months and Sonia shares how they are incorporating this into every aspect of their culture. 28:47
37 minutes | Aug 19, 2021
S2:Ep10: How to Solve Healthcare’s Engagement Problem, featuring Michael Serbinis
Topics in this conversation include: Healthcare has been stuck in a system of record transaction model during episodes of care versus more of a system of engagement model that is continuous. 2:00Mike describes League and the platform solution that they bring to the healthcare space, bringing consumer-centric digital transformation to the industry. 8:38Mike shares about his background, including working with Elon and Kimbal Musk, as well as how he is continually inspired by solving big problems that impact many people. 15:16A mission-oriented team of generalists who know that failure is not an option brings value to an organization as they seek to solve problems and create effective solutions. 18:44Mike discusses how power in platforms and ecosystems was a lesson learned from creating the Kobo eReader in competition with Amazon's Kindle and how fear as a motivator can create powerful change, continuing with how healthcare can benefit from the motivation of big tech taking over healthcare. 20:59
26 minutes | Aug 5, 2021
S2:Ep09: A People-First Culture that Cuts through the Noise, featuring Stephen Jones, M.D.
Topics in this conversation include: Stephen explains Inova's focus on people, excellence, and becoming a true system and how they will continue to focus all of their future transformation on these three key areas. 4:22Inova is investing in physical infrastructure as well as virtual capabilities, making accommodations that will help them succeed in world-class, flexible care which will allow them to succeed regardless of the direction that healthcare goes over the next 20-30 years. 6:38Stephen explains his science-based and people-based reasoning for moving forward with a COVID vaccine requirement for employment at Inova. 9:36The leadership triad of a physician, nurse, and operations person within all of Inova's clinical service sites and major locations has allowed for quicker decision-making and more effective leadership. 11:53The values of Inova drive all decision making allowing them to focus on the basics of providing world-class care and caring for the well-being of their employees in practical ways. 14:16Stephen explains how their focus on both world-class care and patient focus has impacted their research department, focusing on practical solutions that can impact the patients currently in their care. 21:34
34 minutes | Jul 22, 2021
S2:Ep08: Delivering a Personalized & Compassionate Payment Experience, featuring Florian Otto
Topics in this conversation include: Florian discusses his international background and experience with healthcare and cost which has impacted his vision and philosophy for Cedar, describes Cedar as a company to those who come from the international world with no understanding of the US healthcare payment model, and shares the experience for his wife that launched his vision for Cedar. 1:58Price transparency is more of a technology issue and communication problem than a willingness issue or data problem. 13:13Florian shares several practical steps that Cedar is taking to improve the patient experience in regards to billing. 18:24Improving the patient experience from start to finish, including the billing experience, improves overall patient satisfaction which in turn increases the payment collection rate as well as the speed in which payments are received. 21:19Florian speaks about the importance of knowing yourself, your values, and your mission as a leader and as a company so that you can speak out about what is important to you as a person and a company without following every political or popular trend. 23:59
37 minutes | Jul 8, 2021
S2:Ep07: Applying a 'Moonshot' Lens to Health Equity, featuring Gene Woods
Highlights in this conversation include: Gene tells of personal experiences from his childhood with the best and worst of healthcare as well as how accidentally sitting in on an orientation for hospital management impacted his career in healthcare. 2:08Geo-mapping allowed Atrium to specifically help not only zip codes but areas within zip codes that were being most affected by COVID and eliminate disparities as a result. 9:45Rural and urban areas often struggle with similar disparities and access to care and how hospital at home has allowed Atrium to meet needs in both of these areas. 14:30Sustainable change in the areas of diversity and inclusion must start at the board level having conversations, setting the tone, and initiating action. 20:07Leading with vulnerability about personal experiences allows teammates to relate to you as a leader more personally and gives greater impact, affecting great change within the organization. 22:40 Gene is on the board of Best Buy and shares lessons he is learning on omnichannel approach, journey mapping customer experience, and impact on the community. 28:25
38 minutes | Jun 24, 2021
S2:Ep06: How to Holistically Invest in Health Equity, featuring Erickajoy Daniels
In this episode, Erickajoy Daniels, SVP and Chief DE&I Officer, Advocate Aurora Health, joins Renee at The Table. They explore how Advocate Aurora has made an organization-wide commitment to equity-like leveraging its spending power through supplier diversity to benefit the community and engaging all team members, from providers to the executive suite.
38 minutes | Jun 10, 2021
S2:Ep05: How a Private Equity Exec Evaluates Partnerships and Leadership, featuring Brian Regan
Highlights in this conversation include: Brian discusses why tremendous growth is occurring in private equity (PE) investments as well as how this is impacting healthcare, specifically investments into pharma-related and specialized services. 2:19Successful partnerships often focus on alignment of values, vision, strategy, and process. 9:24A CEO's success is determined by the team that they build along with being able to execute strategic plans, having high EQ, and focusing on results. 22:27Organizations must differentiate by focusing on doing a handful of things extremely well as well as focusing on what not to do so that they are not distracted from their main goals. 26:35Brian describes how diversity is not only necessary socially and morally, but how it also is imperative for the success of businesses. 29:27
40 minutes | May 27, 2021
S2:Ep04: What it Means to Democratize Healthcare, featuring Jaewon Ryu
Later, they discuss Dr. Ryu's evolving journey as a leader and how his unique intersection of identities – Gen X, Asian American, from a multigenerational household – impact his approach.Dr. Ryu explains his nonlinear career path and how being exposed to communities different than his suburban upbringing impacted his career and his desire to bring better value and health to the communities that he serves. 3:02As Geisinger considers their diverse patient mix, they are intentionally creating programs that provide proactive care for the people that they serve - 65 Forward senior care, a genomics program, Geisinger at Home, their Fresh Food Pharmacy, and more. 13:14The measures that Geisinger is taking to provide proactive care is resulting in higher patient satisfaction rates, increased positive outcomes due to preventative measures being taken, lower ER and hospitalization utilization rates, and improved relationships with patients. 17:39Geisinger is investing in the future of their community through the Abigail Geisinger Scholars Program which provides free tuition and a living stipend to medical students who commit to Geisinger in the areas of primary care and behavioral health. 23:12Taking away the cost barrier for training of a diverse workforce is being utilized so that Geisinger can better serve a diverse population and bring equity to their service areas. 26:02
34 minutes | May 13, 2021
S2:Ep03: Engaging White Men in Equity Conversations, Featuring Carl Armato
Carl Armato, CEO of Novant Health in Winston-Salem is our guest in this episode of The Academy Table. Carl shares his journey into healthcare and details how he has created a culture of equity, diversity, and inclusion at Novant Health. We discuss how Carl embeds this focus into every aspect of their organization and how this has allowed them to improve overall health outcomes across the board.Carl's family background, journey with Type 1 diabetes, career as a CPA, and path into healthcare 3:20 The role that the White Men's Caucus played in implementing equity, inclusion, and diversity and Carl's desire to have the entire organization transformed to include this focus 9:23 The impact focusing on equity, inclusion, and diversity has had within Novant and within their area of service as well as how Business Resource Groups have played a role 16:23Improvements in health outcomes to all of the community due to the role of Business Resource Groups engaging within the community 19:53 Strategic initiatives within Novant and creating a change-ready, resilient team 23:43
27 minutes | Apr 29, 2021
S2:Ep02: A Bold Vision for Data Transformation in Healthcare, Featuring Terry Myerson
Terry Myerson shares about his introduction to technology, the internet, and Microsoft (2:25) The three-dimensional filter Terry uses for evaluating and filtering data importance (5:46)Why vision is key for dealing with competition and leading a team (7:11)Terry describes how he began with Truveta and the company vision (9:07)Input on why the healthcare industry has been behind the curve with technology transformation and how Truveta will take this into account while making an impact (12:55)Privacy, ethics, and security are areas of top importance to Truveta (20:27)
29 minutes | Apr 15, 2021
S2:Ep01: How to Invite Diverse Talent to Lead, featuring Mary Jo Cagle, M.D.
In this first episode of The Academy Table, host Renee DeSilva interviews Dr. Mary Jo Cagle, chief operating officer of Cone Health in Greensboro, NC. Together, they delve into the topics of diversity, women in the workplace, healing from discrimination, and Dr. Cagle's future. Dr. Cagle's transition from owning her own practice to administrative leadership medicine (4:54) Work-life balance as a woman leader and how leadership can encourage this balance within their team (8:23) Creating intentionally diverse teams (11:21)Explanation of and healing from the Simpkins versus Moses H. Cone Hospital case, a case pertaining the Equal Protection Clause (14:51)The merger between Cone Health and Sentara Healthcare and the role Dr. Cagle will play moving forward (18:21)Dr. Cagle shares from the heart with warmth and intelligence as we begin this new season of The Academy Table.
1 minutes | Apr 14, 2021
S2: Welcome to The Academy Table with Renee DeSilva
The Academy Table is a podcast that serves up real conversations and an occasional good debate on issues impacting healthcare. The Table will feature the best healthcare leaders and thinkers – many of whom you will know, and some who we will introduce you to for the first time. Our intention is to broaden who is at the table, to amplify important voices and perspectives with the potential to move the industry forward. Our topics will be broad, but with a focus on the future of health, disruption, transformation, and the leadership lessons that endure. I hope you will join us at The Table – subscribe now at the podcast platform of your choice.
25 minutes | Mar 30, 2021
86: Crisis Leadership: Focus, Clarity, Communication, and Empathy, with Renee DeSilva, CEO, The Health Management Academy
In this final episode of Fireside Chat, we sit down with Renee DeSilva, CEO, The Health Management Academy, to review top characteristics of health system CEOs and other leaders during the COVID crisis. Renee shared plans for Season 2 of The Academy podcast, called The Academy Table, what the name represents and how it will enhance The Academy experience.
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