Listen Now

Inflation and rising energy costs are forcing many companies to find ways to cut corners and stay in business.  In fact, if you watch the recent projections, it may be getting worse before it gets better.  With looming memories of the pandemic, fear and uncertainty may be tempting many business leaders to start reducing support staff or even shortening customer service operating hours to cut costs.  But what will that do to the customer experience? How will your loyal customers react? Listen to this episode of Telecast PH and discover how that brand loyalty you worked so hard to achieve from your customers may work against you in times of inflation and even recession. And why… Then discover what can be done to prevent losing good, loyal customers forever…and still operate at a lower cost and higher margins. Your customers will thank you for listening!To find out more about Telework PH and about our affordable alternative staffing solutions hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn: https://bit.ly/35cXzS0Make sure to follow this podcast for more on how you can enhance your customer experience!

There are so many ways to improve efficiency in a company’s operations. Reviewing processes, finding leaks, and even consolidating department tasks can help, but isn’t there an even more effective way? Yes there is. Through outsourcing some of the non-core aspects to the experts. Those that focus and specialize in one specific area, like customer support, can deliver a streamlined experience to customers with less hassle and yes, less overhead. But if you think outsourcing is only a way to cut costs then you’ll want t listen to this episode. Find out here how any company can improve efficiency through outsourcing.Thanks for listening. To find out more about Telework PH and about our affordable alterative staffing solutions hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn: https://bit.ly/35cXzS0Make sure to follow this podcast for more on how you can enhance your customer experience!

Keeping customers engaged with a brand can have many moving parts.It can seem like an enigma wrapped up in a riddle trying to figure out new and exciting ways to make sure customers stay loyal and tell their friends all about how good they feel about the choice to use this product or service...and sometimes in that search the simplest and most basic tweaks can get overlooked and forgotten about.In this episode we take a look at the Art of Writing Customer Support emails and how this basic conversational communication can set the entire atmosphere for how customers will see the rest of their experience with a brand.Thanks for listening. To find out more about Telework PH and about our affordable alterative staffing solutions hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn: https://bit.ly/35cXzS0Make sure to follow this podcast for more on how you can enhance your customer experience!

If there's one thing customers in 2022 hate — t's waiting for a resolution to their support issues.Playing an endless game of email tag because they lead a busy life and aren't available during support hours can be the deciding factor in leaving your brand for the competition.Customer Experience is the new battleground where companies compete, and if your company or support staff is making your customers wait, then you need to look into other solutions.They won't stand for it for too long.So why are customers so impatient these days? And how can you make the changes to meet their demands?Listen to this episode to find out!Thanks for listening. To find out more about Telework PH and about our affordable alterative staffing solutions hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn: https://bit.ly/35cXzS0Make sure to follow this podcast for more on how you can enhance your customer experience!

If there's one thing that the pandemic taught us it's that people like interaction with other people. Those that were forced into lockdown and quarantine situations who weren't able to work from home and actually communicate with people on the outside world on a regular basis, struggled because they missed that one element that really keeps us sane and that's human interaction The same can be said about the customer experience and using chatbots and other automations when it comes to customer support. You cannot give your customers an exceptional experience by throwing chatbots and artificial intelligence at them to replace a live person when they have a serious or more complex issue. They want that human touch to feel reassurance… Sure, they seemed like a great idea in the beginning as a way to streamline the customer experience and cut costs ...but was it really just a wolf in sheep’s clothing ? And we're seeing now how chatbots are on a steady decline  yet there are a lot of companies that are still holding on to them- trying desperately to make them work If you're using chatbots as the main foundation for your customer support or thinking about it- you wanna listen to this episode because it might not be the chat bot itself- but what the chat bot represents that could end up driving your customers away Thanks for listening. To find out more about Telework PH and about our affordable alterative staffing solutions hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn: https://bit.ly/35cXzS0Make sure to follow this podcast for more on how you can enhance your customer experience!

Did you know that 92% of your potential customers are simply unaffected by your marketing?In this episode we explore how providing an exceptional customer experience can help reduce marketing costs AND reach those customers your marketing team can't.Listen in and discover the one key reason why your marketing doesn't seem to resonate with the customers you are trying to attract — and what you can do to change that!Thanks for listening. To find out more about Telework PH and about our affordable alterative staffing solutions hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn: https://bit.ly/35cXzS0Make sure to follow this podcast for more on how you can enhance your customer experience!

Here’s a quick brand loyalty test. Who do you prefer? Ant Man or Atom? Captain Marvel or Superman? And the ultimate choice: Iron Man or Batman?Chances are you most likely have a preference. Or an obsession? The point is, comic book fans in general tend to stay loyal to their brand. Both DC and Marvel have reached a point in brand loyalty where neither of them have to chase after fans. They don’t have to say “please watch our movies and buy our merch”  They simply say “Here’s the movie you’ve been waiting for!”Ok, ok so maybe comic books can’t compare to what you are offering. Wouldn’t it be awesome to have such brand loyalty? How did they or any company with great brand loyalty get to that level?We'll take a look at what it takes to achieve superior brand loyalty and how providing an amazing customer experience can ensure you keep it!Thanks for listening. To find out more about TeleworkPH and about our affordable alterative staffing solutions hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn: https://bit.ly/35cXzS0

Love 'em or hate 'em, CSAT surveys are one of the fastest ways to get feedback from a customer after a support interaction. CSATS allow the customer to numerically rate, in most cases, the interaction and experience they had while their support issue was resolved. But are you asking the right questions on your CSAT surveys? Do you know what they are actually telling you? In this episode of TelecastPH, we take a quick look at customer support CSAT surveys and the questions they should and should not be asking. Also, we'll talk about ways to increase the customers response rate. Make those CSAT surveys do their job!Thanks for listening. To find out more about TeleworkPH and about our affordable alterative staffing solutions hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn: https://bit.ly/35cXzS0

 A conversation with Graphics and Social Media Manager for E2E Studios, Eilidh Moyes1hr. 40 minutesYes, this episode is a lot longer than most. However, as I was editing, every time I went to cut something out, I changed my mind. There is just too much value to miss a single word. Eilidh opened my eyes to a lot of the reality which is social media.  Her almost revolutionary ways and ideas will make you seriously think about your own behaviors with your social media campaigns. Eilidh is well on her way, if not already, to becoming a social media expert. From her home in a little farming town in Scotland, she leads us down the rabbit hole of social media and explains many of the mistakes brands and businesses make when posting to social media. Mistakes that end with very little or even damaging results. Key Takeaways: Grow organically before using paid ads “Likes” vs. impressions Which social media platforms are the best for B2B or B2C Are Google and LinkedIn ads with the money at startup? Reflect on your own behaviors when posting to social media Why Facebook and Instagram work for brand awareness Hitting the wrong audience Staggering content/no need to post daily Also we take an indepth look at the role of the influencer and social media as a whole If you’re struggling with social media then this episode is for you. Connect with Eilidh: https://www.linkedin.com/in/eilidhmoyes/ Check out E2Estudios: Website: http://e2estudios.com/ Facebook: https://www.facebook.com/E2EStudios Email: contact@e2estudios.com Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/ Or connect with me on LinkedIn: https://bit.ly/35cXzS0

A Conversation With Celebrity Chef And Hell's Kitchen Season 19 Contestant, Declan Horgan50 MinutesAre you a Hell's Kitchen Fan? How about a home chef who drools over watching Gordon Ramsey work his magic?In this installment of Telecast PH we are talking with celebrity chef and Hell's Kitchen season 19 contestant, Declan Horgan, who gives us a little background into his life, experience, and how his passion for cooking came to be. We also learn a little about being behind the scenes at Hell’s Kitchen and what its like to meet and cook for Gordon Ramsey And Chef Declan lets us in on what he has in the pipeline for 2021 including some amazing investment opportunities. Also, he has some golden advice for thgose who are thinking of getting into the restaurant game.If you like Hell’s Kitchen and BBQ sauce then you'll love this episode! Connect With Chef Declan Horganchefdeclan@ramiroproductions.comChef@declanhorgan.comhttps://www.instagram.com/declan76/ Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn: https://bit.ly/35cXzS0#bizdevjeff #telecastph #teleworkph #hellskitchen #fox #chef #cooking #investment

A conversation with independent filmmakers Adam and Kristin Steigert1 hourI had the unique privilege to have a conversation with Independent Filmmakers and husband and wife Adam Aka (Indie Adam) and Kristen Steigert who have brought us such films as Fang and Horrific Evil Monsters. So you may wonder why would a podcast mainly geared toward business feature  independent filmmakers.  Simply put, filmmaking is their business.In fact, back in 2017 , along with another partner Christopher Burns Jr., started a film company named 388 studios. They have the same structure as any business- they take a creative idea- they produce that idea then take the product to market- and face the same challenges along the way. Key Takeaways The challenges of filmmaking You have to do something different if you want to stand out Passion overrides everything The freedom of staying independent and self producing Know your audience (market) Grab you audience in the first 15 seconds Give your audience what THEY want PLUS we learn about their individual journeys into filmmaking Adam and Kristin  make large scale slasher horror B movies. And these films are, in my opinion, budding cult classics. Curious what I mean by large scale movies? Adam and Kristen explain Follow Adam and Kristin's work:http://www.388studios.com/ FB- https://www.facebook.com/OfficialAdamSteigert YouTube- https://bit.ly/3oJZJ4N Twitter - https://twitter.com/AdamRSteigert IMDb - https://www.imdb.com/name/nm4050406/Films:The Horrific Evil MonstersFangOmbis Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn: https://bit.ly/35cXzS0#bizdevjeff #telecastph #teleworkph #filmmaking #indiefilms #indie

A conversation with Zack Abbott, Microbiologist and CEO of ZBiotics54 minutesWhat if I told you that you can go to the upcoming holiday office parties- drink as much as you want and not wake up with a hangover? Well that's exactly what my guest in this episode has made possible. I had a conversation with microbiologist and Co- founder and CEO of ZBotics, Zack Abbott. They have formulated a genetically engineered probiotic drink that, with a little bit of pre planning, you can indulge in your favorite alcoholic beverages and bypass the after effects the next morning. However, this is just the beginning. They have several other projects going on that can make a huge impact on health and wellness. Some key takeaways: Gut health and the microbiome How acetaldehyde, a by product of consuming alcohol, is toxic to the body and is the main source of the "morning after" How stress, mood, and even lack of sleep can affect our gut bacteria Any biological function on the planet can be programed into a bacteria with genetic engineering How Zack looks to things that would benefit his own life for product and business ideas The challenges and surprises faced in the three years it took to bring this product to the market Seize the morning after the night before! ZBiotics is the first ever product of its kind to hit the market and remains so today. And as Zack explains, ZBiotics is not making any attempts to promote alcohol abuse or indulgence in any way, but explains that ZBiotics is an important part of drinking responsibly along with other factors. Find out more about ZBiotics and get some fun and interesting science facts!https://zbiotics.com/ https://www.facebook.com/ZBiotics https://twitter.com/ZBioticsCompany https://www.instagram.com/zbiotics/ Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn: https://bit.ly/35cXzS0#bizdevjeff #telecastph #teleworkph #outsourcingservices #customersupport #customercare #outsidetheboxthinker #outsourcing #business #entreprenuer #growyourbusiness #ceo #blogging #smallbusinessowners #motivation #smile

A conversation with Samantha Johnson, president of NollaCorp Innovative Solutions51 minutesI had put out a post a few weeks ago on LinkedIn about looking for guests for the podcast. I got a few inquiries, but the one that stood out was a woman by the name of Samantha Johnson from Grand Rapids Michigan. Now whenever someone reaches out to inquire about being a guest I always take a look at their LinkedIn profile to see what kind of value they can offer the listeners. And I saw Samantha's profile and noticed she offers consultation services for client acquisition and retention and for re-inventing business processes- something near and dear to my heart. Now, I don't do a whole lot of research into my guests. I used to- I used to prepare questions and notes and it really slowed the flow of the podcast- NOW I just get a few notes and topics I'd like to discuss and basically go from there and have a great conversation. I have to tell you I was not prepared for the stories she shares about her experience in business, investing, and day trading (being self taught) and everything she has already accomplished, with seemingly insurmountable odds stacked up against her.. all at the tender age of only 24.. Some key takeaways: How she built her first business and sold it 5 years later College isn't for everyone Everything is a process The RED FLAGS signalling change in processes is needed How she became an expert in client acquisition Day trading has become her passion Keep reading and keep yourself educated Her journey in the business world as a gay, black woman with no formal education You'll not want to miss this powerful and inspiring episode!Connect with Samantha Johnson:Email: SamanthaJ@NollaCorpSolutions.ComLinkedIn: https://www.linkedin.com/in/samantha-johnson-605618199/Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn: https://bit.ly/35cXzS0#bizdevjeff #telecastph #teleworkph #outsourcingservices #customersupport #customercare #outsidetheboxthinker #outsourcing #business #entreprenuer #growyourbusiness #ceo #blogging #smallbusinessowners #motivation #smile

A conversation with Michael Ray, Founder of Smile Project Louisville36 minutesDoing this podcast has been one of the joys in my life for the past year. In the intro I say this podcast is "dedicated to changing the way we look at outsourcing to the Philippines"- and it is. However the goal has always been more than just getting the word out about what we do here at TeleworkPH. When I choose my guests its because I know they have something unique to share. I have met some amazing people that have shared great advice and experiences. And that's really what its all about.And today’s guest is no exception. Michael Ray founder of Smile Project Louisville. If you’re not connected to Michael on LinkedIn or seen any of his videos featuring his daughter, Maddie, who was born with downs syndrome I highly recommend that you do.Michael not only committed himself to raising Maddie, but has endured what I would consider every fathers nightmare and that's the loss of a child.Some key takeaways: We are the product of the choices we make We smile because life is hard, not because it's easy Create the change you want to see in your life Michael shares his story with me and the magical moment when he decided to found Smile project..and be the reason someone smiles today...Connect with Michael Ray and find out more about Smile Project:Phone: 502-777-6479Website: http://smileprojectlouisville.com/Email: smileprojectlouisville@gmail.comFB: https://www.facebook.com/smileandbethereasonsomeoneelsesmilestoday/LinkedIn: https://www.linkedin.com/in/michaelray-smileproject/Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn: https://bit.ly/35cXzS0#bizdevjeff #telecastph #teleworkph #outsourcingservices #customersupport #customercare #outsidetheboxthinker #outsourcing #business #entreprenuer #growyourbusiness #ceo #blogging #smallbusinessowners #motivation #smile

A conversation with MJ Felizarta, founder of Bublle Media & Co41 minutesSometimes a new company evolves from necessity. And in a way that's how Bubble Media & CO was founded.Tired of working the 9-5 for the BPO industry and a year of family health problems and financial setbacks, MJ Felizarta took her passion and started Bubble Media & Co. a social media management company.I talk with MJ about her humble beginnings and what led up to her taking the plunge into entrepreneurship.  We also discuss what's going on in social media today and the elements for being successful.Key Takeaways: How MJ found her inspiration from watching her mother How she failed with her first client Be consistent with social media Keep "dumping value"; don't just take — give Be a responsible creator How to put the "human" in your marketing Engage, engage, engage This was a fun, interesting and engaging conversation. This is MJ's first podcast, so she was a little nervous in the beginning. But surely you can gain value from this conversation.To find out more about MJ and Bubble Media & Co:IG: www.instagram.com/bubblemedia_n_coFB: https://www.facebook.com/bubblemedianco/LinkedIn Business: https://www.linkedin.com/company/bubblemediancoLinkedIn Personal: https://www.linkedin.com/in/mjfelizarta/Email: mj.bubblemedianco@gmail.comWhatsApp: +639173200862Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn: https://bit.ly/35cXzS0#bizdevjeff #telecastph #teleworkph #outsourcingservices #customersupport #customercare #outsidetheboxthinker #outsourcing #business #entreprenuer #growyourbusiness #ceo #blogging #smallbusinessowners

A conversation with Adam Ward BA (Hons) MA, Author, poet, musician and Content Marketing Specialist At Lead metrics33 minutesIn today’s episode, Adam and I delve into the world of blogs and blog writing. Blog writing is the perfect way to connect with your target customer base. By having a regularly updated blog on your company website, you can give your visitors something more to sink their teeth into.Furthermore, blogs can serve as lead magnets as they drive more people to your website and keep them engaged longer.Basically...blogs rule!Key Takeaways: How new companies can get their blogs going The impact a blog can actually make Topics to write about Length and frequency of blog posts Choosing your audience Using Yoast and other blogging tools This was a fun, interesting and engaging conversation. We got a little crazy at the end, but surely you can gain value from this conversation.To find out more about Lead Metrics: https://www.linkedin.com/company/leadmetrics/FB: https://www.facebook.com/leadmetrics/Website: https://www.leadmetrics.co.uk/Connect with Adam on LinkedIn: https://www.linkedin.com/in/adam-ward-80994689/Poetry As Cameron Grace: https://www.amazon.com/Wood-Burn-Cameron-Grace/dp/0692618279Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn: https://bit.ly/35cXzS0#bizdevjeff #telecastph #teleworkph #outsourcingservices #customersupport #customercare #outsidetheboxthinker #outsourcing #business #entreprenuer #growyourbusiness #ceo #blogging #smallbusinessowners

A conversation with Paul Doerwald, Founder and CEO of Clockk 40 minutes Paul Doerwald, founder and CEO of Clockk, had a vision. He listened to and heard the pains of freelancers and consultancies when it came to properly billing clients for their time. So he set out to make a difference. He developed Clockk, an amazing new software-as-a-service tool solving the time sheet problem for creative agencies and software consultancies. There is nothing else like it on the market today. There are so many key takeaways to this conversation! Listening to the pains of your target market How certain businesses are learning a new skill set The many hats a founder/CEO has to wear at startup The phases of launching a startup Paul shares the best advice available for product founders and entrepreneurs! Plus he shares his personal journey and COVID-19 reflections Are you a startup founder? How about a freelancer or creative agency?Maybe you have an idea for a disruptive technology that can make an impact on the current market.In any case, you won't want to miss this episode of TeleCastPH! To find out more about Paul Doerwald and Clockk click on the links below: Connect with Paul on LinkedIn: https://www.linkedin.com/in/pauldoerwald/ Clockk Website: https://clockk.com/ Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/ Or connect with me on LinkedIn: https://bit.ly/35cXzS0 #bizdevjeff #telecastph #teleworkph #outsourcingservices #customersupport #customercare #outsidetheboxthinker #outsourcing #business #entreprenuer

A conversation with Ben Dueck, The Leadership Guy40 minutesThis episode features a powerful conversation about leadership with Ben Dueck, President and Founder of Cantera Leadership.Ben is "The Leadership Guy"  having earned a Masters degree in leadership and becoming a Certified CliftonStrengths Executive Coach.Another amazing thing about Ben is that he has developed his own Signature CliftonStrengths themes, which are:  Strategic  Belief Self-Assurance Ideation,  Futuristic. Key Takeaways: How to transform your leadership through 4 specific points How to be a leader in these difficult times How leaders can produce consistent and effective results Learn how the CliftonStrengths approach to leadership It was an extremely interesting conversation about leadership development and opened my eyes to many of the ways leaders and even teams can strengthen their skills and be more effective. Strong leadership is needed now more than ever.No one should miss this episode.To find out more about Ben Dueck and his coaching programs click the links below:Connect with Ben on LinkedIn: https://www.linkedin.com/in/ben-dueck/Cantera Leadership Website: https://www.canteraleadership.com/Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/ Or connect with me on LinkedIn: https://bit.ly/35cXzS0 #bizdevjeff #telecastph #teleworkph #outsourcingservices #customersupport #customercare #outsidetheboxthinker #outsourcing #business #entreprenuer

A Conversation With Jeff Pugel, Founder And CEO Of Ignition36 minutesToday's episode features an intriguing conversation I had with Jeff Pugel.Jeff founded Ignition to help B2B businesses and sales teams get off the rollercaoster and create new opportunities by: Knowing who you are as a company​ Talking to the right people Having a repeatable and scalable process  Key Takeaways How Ignition made a pivot to help small companies "survive and thrive" during the pandemic How leadgen is transforming Harness the power of LinkedIn and Social Selling with content How to stay on a prospects radar Plus Jeff shares his personal journey and taking the leap into starting his own business If you are struggling with the current pandemic and want to find out more on how to use LinkedIn and Social Selling to help make new contacts, then you won't want to miss this episode!Check out Ignition here: https://www.ignition.llc/Or connect with Jeff on LinkedIn: https://www.linkedin.com/in/jeffreypugel/Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn: https://bit.ly/35cXzS0#bizdevjeff #telecastph #teleworkph #outsourcingservices #customersupport #customercare #outsidetheboxthinker #outsourcing #business #entreprenuer

A conversation with Teresa Quinlan43 MinutesToday's episode features an amazing conversation with Teresa Quinlan, a Transformation Specialist through Emotional Intelligence (or EQ). This was seriously an eye opening conversation for me.Some of the key takeaways: The fundamentals and basics of EQ How EQ affects every aspect of our lives  How customer support can better handle rough situations How leadership can better manage their teams And so much more Teresa was an amazing guest and is definitely someone you want to contact and find out more.She provides coaching sessions as well as seminars, webinars and workshops. Website: www.iqeqtq.comLinkedIn: www.linkedin.com/in/teresaquinlan12 Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/Or connect with me on LinkedIn. Just search BizDev Jeff Thompson and please follow #bizdevjeff#bizdevjeff #telecastph #teleworkph #outsourcingservices #customersupport #customercare #outsidetheboxthinker #outsourcing #business #entreprenue