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Enterprise Agility ServiceNow ITBM Podcast
11 minutes | Nov 5, 2020
Episode 13: The Value of Application Portfolio Management (APM)
Join Al Hsu (Sr. Principal Product Manager) and Andy Jordan on this podcast episode as they discuss the value and importance of managing applications as investments. APM is the integrated management of an organization’s digital assets, and it’s a game changer. When you have a centralized view of all the applications and services that exist in your organization you can immediately deliver significant improvements in cost control, risk management and strategic alignment. Learn how ServiceNow supports Application Portfolio Management and digital products. To learn more about Application Portfolio Management, register to join us for our webinar, “APM – A key to deliver maximum business value” occurring November 17th. Join us to learn how to integrate Now Platform solutions with APM to rationalize applications. ............................. Have you taken a listen to our podcasts? Check out the shows!https://community.servicenow.com/community?id=community_static&sys_id=935466acdbaa94d49e691ea66896199a ............................. Just wanted to take a second to mention one of the best FREE resources we offer here at ServiceNow – the Customer Success Center. If you aren’t already a regular user – you’ve got to check it out. The Customer Success Center is a one-stop shop for prescriptive actionable resources designed to make you more successful – and everything is completely free and available to consume at your leisure. Get there by going to https://www.servicenow.com/success.html?cid=pod:smkc:csc. .............................See omnystudio.com/listener for privacy information.
10 minutes | Oct 19, 2020
Episode 12: Strategic and Continuous Planning
Join Andy Jordan and Doug Page on this enterprise agility podcast episode where they discuss how funding models need to change for continuous planning. They dive into a discussion regarding how the way dollars are allocated within the organization determines behaviors, as well as how traditional funding can be disconnected from the customer experience. There is a need to change planning from an annual cycle to a more quarterly or continuous cycle in order to react to the market quickly and optimize value. To learn more about this topic, join us on our webinar titled, “Strategic and continuous planning—the only way to plan” scheduled October 22 at 9 am PDT or 12 noon EST. Register now.See omnystudio.com/listener for privacy information.
11 minutes | Sep 29, 2020
Episode 11: Moving beyond Vanity Metrics for Better Outcomes
Join Andy Jordan and Debbra McGrath (Sr. Technical Product Marketing Manager, ServiceNow) on this podcast episode as they discuss the importance of business outcomes to drive enterprise agility. They discuss the challenges that organizations face in managing these outcomes. Many organizations start with good intentions to define and measure outcomes, but the pressures of vanity metrics (a.k.a., traffic light indicators) often take precedence. Learn how ServiceNow helps organizations better manage outcomes beyond traditional red, yellow and green status indicators so you can improve how you measure business investments and deliver higher customer value.To learn more about how outcomes can be managed and realized, register to join us for our webinar, “Aligning to Business Outcomes” occurring September 30th.See omnystudio.com/listener for privacy information.
12 minutes | Sep 14, 2020
Episode 10: The Value of Measuring Business Outcomes
Join Andy Jordan and Pradeep Bansal (Director, Product Management – ITBM solutions) on this episode as they discuss the importance and value of managing business outcomes. They cover the challenges that organizations face when it comes to managing outcomes, and the value of aligning them from top to bottom. They dive into questions such as, how do outcomes differ within the various layers of the organization? Or, who is ultimately responsible to track the outcomes? Providing top-down visibility business outcome data is key to drive alignment and enable accountability. To learn more about how outcomes can be managed and realized, register to join us for our webinar, “Aligning to Business Outcomes” occurring September 30th.See omnystudio.com/listener for privacy information.
12 minutes | Sep 3, 2020
ITBM Enterprise Agility podcast Episode 9: Achieving the Promise of Agile
Join Andy Jordan and Dave Prior on this episode as they discuss how organizations can remove roadblocks and obstacles. Companies want the promise of agile—but they don’t always understand what they are signing up for. How does the company get fit to support agile delivery for greater enterprise agility? Teams need the right environment to work efficiently and effectively. And, management and leadership must provide the structure & commitment in place for agile to be successful. For agile to be awesome, it takes some work. In the end, the goal is not be agile—the end is for agile to enable your business to realize outcomes. To learn more about how outcomes can be managed and realized, register to join us for our webinar, “Aligning to Business Outcomes” occurring September 30th.See omnystudio.com/listener for privacy information.
12 minutes | Aug 13, 2020
ITBM Enterprise Agility Episode 8: Aligning to Business Outcomes
In this podcast episode, listen to Andy Jordan and Jeff Moloughney discuss the importance of identifying, and aligning to, business outcomes to improve the value received from investments. Do you struggle with benefits realization? Do you know what value metrics your organization wants managed, and the sources for that information? What signals do you look at to indicate that a project has been successful? Today, you can no longer state, “We don’t know what value the project delivered – but we think it was a good idea.” Learn how agile practices can help you understand the value being delivered along with accountability. For more information on the value of tracking business outcomes, please join our next ServiceNow IT Business Management webinar scheduled for September 30. We will discuss how success comes from the right metrics, measured in the right way. To register, visit: Aligning to Business Outcomes.See omnystudio.com/listener for privacy information.
13 minutes | Aug 3, 2020
ITBM Enterprise Agility Episode 7: The Business Focused PMO – The Why
In this podcast episode, listen to Andy Jordan and Mark Price Perry discuss the importance of a business focused PMO. You will hear about key elements to ensure the organization’s enterprise agility is being supported by the PMO. It’s important to not only focus on the outputs, but also the ‘why’ regarding how a PMO should work with the leadership team in order to have the right tactics in place and first cast the business issues and challenges the PMO can serve. In doing, we can establish a strategy and set of tactics by way of people, process and tools; organization planning, and the things needed to achieve the outcome. The business focused PMO first establishes the ends to be achieved. The PMO must become more strategic to ensure the right investments are being made as a partner in the business. In this episode, listen to how Mark Price Perry juxtaposes the Mongol Empire to enterprise agility—an interesting comparison.For more information on how a business-focused PMO can empower your organization and drive business value, join our IT business management webinar. We will discuss how PMO and IT leaders can help increase business alignment, improve project predictability, and accelerate project delivery for your enterprise. To register, visit: The Business-Focused PMO.See omnystudio.com/listener for privacy information.
18 minutes | Jul 28, 2020
ITBM Enterprise Agility Episode 6: The value of a business aligned PMO
In this podcast episode, listen to Andy Jordan and Laura Barnard discuss the importance of a business aligned and focused PMO in order to achieve greater enterprise agility. What does a PMO leader need to do to support enterprise agility and drive the organization forward to not only survive but thrive? Is your PMO nimble, flexible and able to adapt when the needs of the organization shift? The PMO has a great opportunity to shine—to earn a seat at the strategic table and become a “strategy navigator” for the organization and deliver on those important strategic investments. As a PMO leader, do you truly understand your role in helping the organization respond to change? Listen to this episode to learn about mindset shifts that need to occur to help your organization achieve their desired business outcomes. Visit the IT Business Management Community Forum on the Now Communityhttps://community.servicenow.com/community?id=community_forum&sys_id=7d291a2ddbd897c068c1fb651f9619daSee omnystudio.com/listener for privacy information.
9 minutes | Jul 23, 2020
ITBM Enterprise Agility Episode 5: Enable strategic dexterity for greater agility during uncertainty
In this podcast episode, listen to Andy Jordan, Doug Page and Jim Tisch discuss mitigation strategies for pain points in your journey to achieve greater enterprise agility. For example, which roadblocks keep organizations from being adaptive in a period of uncertainty? What impact does too much internal governance have within the workplace? How should teams be empowered to enable experimentation and foster innovation in order to deliver higher value? What is the role of strategic dexterity in times of uncertainty to adapt planning to achieve your business outcomes? What are best practices for funding cycles? What are the metrics you should be analyzing? Listen to this episode where we discuss changes that need to occur for achieving greater agility. Visit the ITBM forum on the Now CommunitySee omnystudio.com/listener for privacy information.
13 minutes | Jul 11, 2020
ITBM Enterprise Agility Episode 4: The Role of Leadership with Enterprise Agility
Here is the description: In this podcast episode, listen to Andy Jordan, Jesse Fewell and Doug Page as they discuss what it means to be an agile enterprise as well as the role leaders have to play and the challenges those leaders face. They discuss how to embrace this journey (that is more of a roller coaster ride) while faced with disruption. They also dive into how leaders must change to adopt and achieve their goals for digital transformation. Enterprise agility must happen at the enterprise level.See omnystudio.com/listener for privacy information.
11 minutes | Jul 7, 2020
ITBM Enterprise Agility Episode 3: Shifting from Projects to Products.
In this podcast episode, listen to Andy Jordan, Doug Page and Scott Wallace as they discuss the shift from projects to products. Companies that shift from a project mindset to a product mindset not only get features into the hands of clients more quickly, they also accelerate digital transformation and embrace agility. Learn how organizations shift their focus from projects to products while creating an environment that delivers that concept without disrupting other areas of the business. Shifting from projects to products and the management of digital products is the future of world-class feature delivery. See omnystudio.com/listener for privacy information.
14 minutes | Jul 1, 2020
ITBM Enterprise Agility Episode 2: Achieving Enterprise Agility
In this podcast episode, tune in to hear Andy Jordan and Mark Price Perry discuss the role of the business focused PMO. You will hear about how important business agility is to deliver business value faster and have a nimble business that is connected and aligned. The world is changing. Fast. True enterprise agility requires the entire organization to shift from legacy ways of thinking and acting to new ways of working.See omnystudio.com/listener for privacy information.
8 minutes | Jun 24, 2020
ITBM Enterprise Agility Episode 1: Introduction to the Podcast
Welcome to the Enterprise Agility Podcast. Join Jim Tisch and Andy Jordan as they provide a welcome and introduction to this podcast series. Enterprise agility is your ability to rapidly sense and respond to change and enable digital transformation and manage disruption. In this podcast, you hear about agile management, agile mindset, adaptive practices and scalable solutionsSee omnystudio.com/listener for privacy information.
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