James Touzel - Don't Tell People, Show People
In this episode, Elevate's, Stephen Allen, VP of Get Sh*t Done, talks with James Touzel, a partner in the UK law firm TLT. James leads the Future of Law practice, a multi-disciplinary team, brought together to solve problems for clients with an emphasis on legal technology, legal transformation, and operations.[01:30] It's about delivering the best way that you can and anticipating future client needs.[04:38] Our collaboration with LegalSifter brought the ability to create new modules based on what clients are saying.[07:50] You want to move quickly because like any change program, you do want to deliver on your promises.[08:25] We’ve been looking at and helping clients with their data.[11:00] FutureLaw is five years operationally old, we’re continuing to talk with clients about legal transformation, helping legal departments envision what their next-generation operating model should be.[13:55] The hardest thing, is bringing people on the journey, nudging them, getting people to buy in, embrace it, and engage with it.[16:37] The level of support that we've had to build a new team in the business was surprising.[17:55] A number of challenger firms have become the establishment. The willingness to challenge is part of our culture.