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20 minutes | 10 days ago
James Touzel - Don't Tell People, Show People
In this episode, Elevate's, Stephen Allen, VP of Get Sh*t Done, talks with James Touzel, a partner in the UK law firm TLT. James leads the Future of Law practice, a multi-disciplinary team, brought together to solve problems for clients with an emphasis on legal technology, legal transformation, and operations.[01:30] It's about delivering the best way that you can and anticipating future client needs.[04:38] Our collaboration with LegalSifter brought the ability to create new modules based on what clients are saying.[07:50] You want to move quickly because like any change program, you do want to deliver on your promises.[08:25] We’ve been looking at and helping clients with their data.[11:00] FutureLaw is five years operationally old, we’re continuing to talk with clients about legal transformation, helping legal departments envision what their next-generation operating model should be.[13:55] The hardest thing, is bringing people on the journey, nudging them, getting people to buy in, embrace it, and engage with it.[16:37] The level of support that we've had to build a new team in the business was surprising.[17:55] A number of challenger firms have become the establishment. The willingness to challenge is part of our culture.
16 minutes | 24 days ago
Helena Samaha – Hang In There
In this episode, Elevate’s Stephen Allen, Vice President, Get Sh*t Done, talks with Helena Samaha, the President, and CEO of Lex Mundi. Lex Mundi is the world´s largest law firm network, providing information to its member firms about developments in local and global law. [01:17] Lex Mundi – the who, what, and why. [02:30] Helena’s view on innovation and strategy. [04:40] Lex Mundi is evolving – talent and technology. [07:42] Ecosphere – a solution to coordinate global delivery across countries and firms. [10:42] 2021 – The state of law firms. [12:49] What’s next? [14:01] Advice on managing change.
24 minutes | a month ago
Gareth Hughes – Adapting to Change and Enjoying It
In this episode, Jake Hills, Vice President, Legal Operations at Elevate, talks with Gareth Hughes, Director of Strategy at the international law firm Reed Smith. Gareth and Jake talk about implementing widespread change, specifically restructuring law firm processes to meet today's efficiency-conscious customers' needs.[01:08] Driving innovation, embedding technology, and process design - it's Reed Smith's DNA[02:03] Clients were telling us they want accelerated delivery[04:09] "Let's think about what a great delivery model will look like ten years from now... let's see if we can make that happen in three years rather than ten years."[09:44] The best bit is telling our clients we can do things better. We hired our first-ever Head of Legal Engineering, focused on keeping us aligned to change, focusing on continuous improvement.[12:08] Clients don't want to pay for us to reinvent the wheel. They want to see us moving faster, moving to the next generation of working.[15:23] When a client asks, "Can you help us solve this?" Four to five years ago; it would have been much harder than today. [17:27] Having continuous improvement in a role gives you that freshness. People are enjoying it.[20:01] Professional staff can sometimes underestimate a partner's ability or willingness to adapt, to be commercially savvy when clients drive change, it makes a difference. [20:54] Communicate, over-communicate. You can't build this stuff in a box.
24 minutes | a month ago
Eric Laughlin - Democratising Contracts
This Next Normal series podcast features Elevate's Chairman and CEO, Liam Brown, talking with Eric Laughlin, the CEO of Agiloft, a contract lifecycle management software company. Liam and Eric cover change management, keeping up with technology, and adopting both within legal.[00:55] “I've been in legal and legal tech for most of my career. I feel fortunate to have ended up as the CEO of Agiloft."[02:27] Agiloft is a no-code platform solely focused on CLM with 700 customers.[06:45] Giving tools to the frontline, democratizing flow and decision-making.[07:32] Contracting processes and contracts as a shield - a defensive weapon, its armor.[10:54] Connecting contracts to commercial processes. [12:06] Risk profiling, AI tells us what's in a contract and how that compares to standards.[13:34] Being CEO for the first time.[16:00] Value creation for the business, cash, and how fast ARR is growing[17:50] Our customers' want us to be better at partnerships[20:29] I read Designing Your Life which is about taking a prototype approach to life.[22:32] "Leadership in tough times requires …”
20 minutes | 2 months ago
Elizabeth Miller - Implementing Change with Widespread Adoption
This podcast episode is part of our Impact Series, featuring Elevate customers implementing transformative change. Kunoor Chopra, Vice President of Legal Services at Elevate, and Tashmin Ali, a Senior Commercial Attorney with Elevate's Contract Services Business, talk with Elizabeth Miller, Head of Legal Operations at Dolby Laboratories.[01:00] With inconsistent coordination and communication between stakeholders – Dolby needed to implement change.[03:39] Giving the stakeholders a voice in the process.[05:55] Outcomes, value, and results[08:23] A dedicated team, teamwork, and collaboration lead to widespread adoption.[12:56] The process continues to be enhanced.[14:50] The expected long-term impact of change – scalability, improved coordination, and knowledge management.[17:06] Stakeholders involved from the beginning have a sense of ownership.[18:05] A focus on engagement can go a long way.
23 minutes | 2 months ago
Kelly Marsh – Legal Tech is Overhead's Overhead
Welcome to the second episode of the 'Inside the Engine Room' series on the Elevate.Together.Podcast. Our host is Elevate's Dan Katz, Vice President, Data Science Innovation at Elevate. Dan's guest for this episode is Kelly Marsh, Director, Product Development at Elevate. Kelly describes her experience as part of legal tech's evolution, including the specific role Product Managers play. Don't miss the few minutes Dan and Kelly spend on what's next for tech-enabled solutions for Law Departments and Law Firms. [00:55] How did I get here… by Kelly Marsh[07:15] High expectations, very few on the ground legal tech and ops resources [09:15] What it means to be a Product Manager[09:56] The user experience is critical[11:41] Meeting lawyers where they work – at the document level[13:03] Multiple personas multiple needs[15:00] Clause-level review - that's what I'm talking about[16:19] Conceptual search[18:38] The overhead identify crisis [20:05] Advanced contracting…
24 minutes | 2 months ago
Joanne Monck, OBE - Transgender Respect and Dignity
As part of our Expert Series featuring Elevate's President, John Croft, Joanne Monck, OBE shares her perspective as a transgender person navigating the world – at home, at work – and during COVID. [01:28] Joanne…[03:07] School life…[04:45] Family life…[07:31] A big decision and a multistep process.[10:35] Work-life…[13:09] "The ability to accept equality." [15:10] The importance of support networks to the transgender community.[16:04] How an employer can help.[18:08] The right to be treated with dignity and respect. [19:29] Microaggressions and feeling hate.[21:04] Standing up and being recognized.
20 minutes | 2 months ago
Varun Mehta – An Authentic Leader
This Next Normal leadership series podcast features the Chairman and CEO of Elevate, Liam Brown, and Varun Mehta, the CEO of FACTOR. FACTOR is a managed legal service provider. A real and engaging exchange between two law company CEOs on leadership. [00:44] Varun’s journey[03:18] Taking the CEO seat[07:01] The Pandemic CEO[09:40] The opportunity for law companies[11:55] Factor … an authentic brand[14:41] There is no reason Law Companies can’t be billion-dollar businesses[15:57] Mentorship[17:30] The CEO role in ensuring an effective board[19:00] Highly effective questions
26 minutes | 3 months ago
Bill Horne – Paint a Picture of the Future
This Next Normal leadership series podcast features the Chairman and CEO of Elevate, Liam Brown, and Bill Horne, the CEO of Quovant. Quovant is a legal spend management and data analytics solution provider, clearly a competitor of Elevate. It's refreshing to hear this exchange between two experienced CEOs talking about leadership in these challenging times.[01:46] A career fixer, Bill enlightens us to his process and the path to becoming a fixer – not a role you see advertised[03:54] A surprising learning, understanding the relationship between a corporate GC and law firms – specifically the sensitivity around the relationship[09:32] In nine months, this is going to be great – trust me, and the data[13:36] Being a CEO in 2020…[16:44] Empathy and running a business… we're still capitalists[18:54] Leading through economic cycles requires bringing new tools to the table[22:26] New - or want to be - CEOs - Tune in to Inside Bill's Brain: Decoding Bill Gate on Netflix
22 minutes | 3 months ago
Jason Barnwell - Driving Value in the Enterprise
Welcome to our Elevate Debate series. Featuring industry leaders and Elevate Experts supporting and defending an approach, a viewpoint, or a practice. This episode features Elevate co-founder and Head of Innovation, Pratik Patel,with Jason Barnwell, Microsoft, Assistant General Counsel, and leader of Modern. Modern is driving the strategy and execution to digitally transform and modernize Microsoft's legal department practices and ways of working. [01:22] Topic: If you're a general counsel and you can't drive 1% net earnings, you should step aside[02:17] Let's make it spicy; 1% is not enough [03:37] The First point of descent, if I'm a GC, I will probably over-index on long term value[5:50] Velocity – structure around inputs and outputs[7:10] Reactive legal depart response[9:03] IACCM survey suggests 9% of revenue; could be net income leakage during the contracting process[12:12] There is a need for a mind shift[13:25] Many see themselves as a risk manager[15:20] Legal has access to business intelligence that can assist the business and drive value[17:10] Love the idea of activating entrepreneurism[18:00] The Socratic question
21 minutes | 3 months ago
Eric Detterman – Productization and Machine Learning
Welcome to the first episode of the 'Inside the Engine Room' series on the Elevate.Together.Podcast. Hosted by Elevate's Dan Katz, Vice President Data Science Innovation at Elevate. Dan's guest for this episode is Eric Detterman, Elevate's Vice President of Data Engineering and Solutions. Dan and Eric focus their discussion on the business of law problem resolution.[01:50] Eric is an economist with a statistical background[04:30] Statistical models for prediction – quantitative trading[09:15] He joined LexPredict, to bring a focus to productization[10:20] Solving metered problems for a specific customer[12:17] How to decompose a product[13:00] How to build a product - with machine learning[14:19] Customers focus on workflow and the front-end interface[15:28] We focus on the engine room and building a sound foundation…
22 minutes | 4 months ago
Carolyn Herzog - Feedback is a Gift
Elevate’s Chairman and CEO, Liam Brown, talks with Carolyn Herzog, EVP and General Counsel of ARM Limited, the worlds leading semiconductor and IP company. During this episode, Carolyn shares her career journey, a focus on culture and ethics. Why meeting people where they’re at is essential. Listen closely to the section on the value of feedback. Once again, we’re hearing a legal leader focused on business and enterprise thinking.[01:15] Speaking French and playing the violin…[03:36] The World Bank, law school, and cybersecurity[07:28] People need to feel they are developing[12:13] Helping the business understand the value of the law department[12:44] Perception is reality, feedback is a gift[14:41] Authoring an AI ethics framework[16:57] A strong and unique culture [19:31] When you lead, you’re asking people to trust you[21:08] Leadership in tough times requires…ENJOY
28 minutes | 4 months ago
Nick Humphrey - A High Performing Law Firm
This episode is part of our Next Normal leadership series featuring Elevate’s Chairman and CEO, Liam Brown, talking with Nick Humphrey, the Managing Partner at Hamilton Locke.Hamilton Locke is an agile corporate law firm - with offices in Sydney and Melbourne, Australia. A firm established as an evolution of the legal industry focused on aligning its people with clients. Skeptical? 27 minutes from now – you won’t be. [01:40] Right place, right time[02:25] Nick interviews 100s of people on leadership and building teams[05:50] Dusting off a tested response plan[11:17] Ideas and problem-solving – work completed by early-stage team members[12:56] Wellness and mental health – a study and report that lead to change and having an impact[14:37] Layers of complexity and creating a culture of trust[16:19] Smart, passionate people doing good work[18:10] How to help people work digitally[19:10] Dealing with every aspen of your life[19:30] A different MP approach, a mentor, a friend[20:44] Gratitude, mindfulness, and a positive mindset[23:05] How to find balance[25:57] 20 years from now, I will look back and 2020 and be proud of ...ENJOY!
26 minutes | 4 months ago
Jason Boehmig - Digitally Native Contracting
This Next Normal Leadership series podcast features Elevate'sElevate's Chairman and CEO, Liam Brown, talking with Jason Boehmig, CEO of Ironclad, a digital contracting platform for legal teams. During this episode, we learn why the Ironclad solution is not just another CLM and how Jason and his team are leading the transition from start-up to a thriving law company.Episode highlights include: 1. [01:44] – Ironclad traces back to Jason's early career on Wall Street2. [02:38] – Legal professionals making better decisions through software and code3. [05:14] – The adaptation of contracts to the digital world4. [08:35] – Hype cycle hiring5. [11:25] – A contract management system people enjoy using6. [16:10] – Curiosity and a growth mindset7. [19:25] – Fewer fires, but they burn hotter8. [22:05] – The Score Takes Care of Itself by Bill Walsh9. [23:13] – Honeybee Democracy – how bees make decisions10. [24:36] - Leadership in tough times requires …
24 minutes | 4 months ago
Esther Cho – The Power of a Distinct Firm Culture
This Next Normal Leadership series podcast features Elevate's Chairman and CEO, Liam Brown, talking with Esther Cho, Shareholder and Chair of the Executive Committee at Keesal, Young & Logan. KYL is doing innovative work in financial services, maritime, environmental, employment, and complex business litigation.Esther took on her role as the Chair of the Executive Committee at KYL immediately before COVID and the need for a WFH directive. Esther has engaged in several firm initiatives in the ten months following while continuing to practice law. KY Labs, diversity and inclusion, and the Community of Legal Innovators, to name a few. ‘We've done a lot of great work in our diversity and inclusion space. Clients are asking us to do better, which I love because when clients ask us to do better, then we stop everything and we figure out how to do it better.’– Esther Cho‘I believe that many clients, they're looking for evidence, tangible evidence of what are you doing about improving all of our organization's participation and representation of the societies and the communities that we're part of.’ - Liam BrownEpisode highlights include:1. [01:15] - Esther’s KYL journey2. [03:42] - Let’s make it official… a new leadership for the firm3. [05:49] - KP Labs – an innovation experiment4. [07:04] - Lawyers as innovators5. [09:50] - An important and distinct firm culture6. [15:38] - The real diversity problem - retention7. [17:43] - Planting trees for diversity and inclusion, ‘putting in the hard yards’8. [18:46] - Taking real action with the Community of Legal Innovators9. [21:00] - Leadership in tough times requires …10. [22:13] - A culture of support during an important personal time
21 minutes | 5 months ago
Danny Gilbert - A Firm That Matters
This Next Normal Leadership series podcast features Elevate's Chairman and CEO, Liam Brown, talking with Danny Gilbert, the Managing Partner of Gilbert + Tobin. Gilbert + Tobin is a firm of over 830 persons with offices in Sydney, Melbourne, and Perth. During this surprising episode, Liam and Danny cover BIG topics in a quick 20 minutes. Including leading during challenging and changing times, the need to embrace change - specifically technology, and meeting and exceeding expectations – as a leader with a viewpoint, a provider of solutions - and a contributing member of the greater community. 'You have to be on top of the technological changes and the new software systems that are going to become available across everything we do, and there's probably very little we do that can't be automated' - Danny Gilbert. Episode highlights include: [01:01] – The beginning, the middle, and G+T today… one of Australia's leading corporate law firms[02:47] – A firm that matters, an influencer firm…[06:35] - For a society to work, all of the constituent elements of that society need to step up…[10:15] – As a leader, you have to have a view that is carefully thought about and expressed[13:41] - Danny is feeling both prepared and optimistic[14:28] - Technology enables complex work - and increases expectations around capacity and delivery[18:15] - You need to be on top of technological changes… if automation is going to take expense out of the business, then clients expect you do that[19:15] - Meeting the expectations of colleagues and clients while running a business … profitability and financial strength are incredibly importantEnjoy
19 minutes | 5 months ago
John Croft - Take Action for Diversity, Equitability and Inclusion
In this Expert Series episode, Elevate's President, John Croft, talks with Elevate's Global Head of Equitability and Inclusion, Jacquie Champagne, and Elevate's Vice President of Technology and Digital Consulting, Brian Kuhn.John, Jacquie, and Brian discuss a digitally enabled diversity, equitability, and inclusion strategy. Placing a focus on data, trends, insights, and actions.Identification adds complexity to the task on hand. Jacquie Champagne says there is a 'reliance on asking people to self-disclose' and 'legal is notorious for holding back when asking direct questions about identities'. Episode highlights include:[03:07] - Law departments want their law firms to walk the walk[04:58] - Diversity, equitability, and inclusion indicators … [08:46] - Data driven trend information… [10:10] - Create a checklist, review indicators and analysis - measure inclusion [11:49] - Facilitate solutions and get to the root of the issue[13:16] - DE&I metrics, KPIs, dashboards - establish a baseline [15:30] - Data that indicates a trend, a foundation for action [17:03] - Understand your big picture goals – figure out and execute a strategyEnjoy!
29 minutes | 5 months ago
Bendita Cynthia Malakia - Adjust for Unconscious Bias
In this Expert Series episode, Elevate’s President, John Croft, talks with the Global Head of Diversity and Inclusion at Hogan Lovells, Bendita Cynthia Malakia. This is a real conversation on deliberate equitability, diversity and inclusion. Bendita and John touch on the need for change specifically on unconscious bias. They talk about recognizing our legal colleagues who are underrepresented, the key issues facing the legal industry, and the impact of diversity initiatives on business. Episode highlights include: 1. [01:11] – Why is deliberate equitability and inclusion important to Benedita and to Hogan Lovells2. [04:53] – Individual partners drive Diversity and Inclusion success3. [07:07] - Using a business case to advance the underrepresented…4. [09:49] – There is no magic in diversity… adjust for unconscious bias5. [11:46] - Generational diversity … creating a workplace that honors a the workers style of working…6. [14:40] - A generation ago older people could opt out of the conversation…now they need to engage…there is an expectation that a statement is made7. Supporting digital from the inside8. [18:39] - We can’t always think of ourselves as the smartest people I the room… the stakes are high9. [22:08] - It takes resources to execute effectively10. [23:13] – More progress has been made in the last six months than the prior… Enjoy
32 minutes | 6 months ago
Steve Harmon - A T-Shaped General Counsel
In this Next Normal podcast episode, Elevate’s Chairman and CEO, Liam Brown, talks with Elevate’s General Counsel and Secretary, Steve Harmon. A Co-founder of CLOC, Steve joined Elevate from Cisco in November of 2018. In this episode you’ll learn of Steve’s journey to Cisco and Elevate. His mission to push simplification and the importance of simplification in the business of law. Steve will elaborate on his non-legal duties as an executive leader - and offer insight into the CEO, General Counsel relationship.Episode highlights include:1. [01:43] – The road to Elevate2. [04:07] – Make room for T-Shaped professionals3. [06:52] - Supporting the CEO – goes beyond legal advice4. [11:45] – Leadership beyond legal5. [17:13] - Pushing simplification6. [23:39] - Supporting digital from the inside7. [25:41] - Balancing improvement and risk8. [31:12] - Leadership in tough times requires…Enjoy
27 minutes | 6 months ago
Monica Risam - A Business Style GC
In this Next Normal podcast episode, Elevate’s Chairman and CEO, Liam Brown, talks with Monica Risam, Group General Counsel and Company Secretary of Lombard International, a global leader in wealth structuring solutions.Monica describes her career journey, the mentorship she received, and the leadership approach she embraced in this thoughtful conversation. Balancing kindness with getting things done - and a quote from Maya Angelou - this 25-minute episode is a must-listen for the lawyer transitioning to a General Counsel or Associate General Counsel role. “People will forget what you did and what you said, but they will never forget how you made them feel.” – Maya AngelouEpisode highlights include:1. [01:20] – Monica makes a move - from Weil Gotshal to GE Capital2. [06:13] – To be successful in-house, be interested, excited, and focused on the business3. [08:54] - Making decisions and offering judgments as a GC, you need to understand the business problem4. [11:10] – To listen and incorporate others' viewpoints, we need to slow down…5. [16:45] - Getting things done - is a combination of floating above and diving deep – communication is key6. [19:53] - 'People will forget what you did… they will never forget how you made them feel.'7. [24:13] – We’re looking to digitize…8. [26:01] - Leadership in tough times requires…Enjoy
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