How Do Physical Retailers Survive the Digital Age? with Steve Dennis
In Episode 16, Steve Dennis joins the show to discuss his new book, "Remarkable Retail: How to Win & Keep Customers in the Age of Digital Disruption". Steve is a consultant, global thought leader, and author focused on retail growth and innovation. His views on the future of retail make for a fascinating conversation with John about customer behavior, digital migration, and COVID-19. For physical retailers who are struggling to keep up with the rise of eCommerce, Steve offers a roadmap for survival and, ultimately, success.
About the Guest:
Steve Dennis is a leading expert on strategic growth and innovation who speaks worldwide on how business can reignite growth in the age of digital disruption. He has been named a top 5 retail influencer by multiple organizations and his thoughts on the future of shopping are regularly shared in the media and as a Forbes Senior Contributor. His new book is Remarkable Retail: How to Win & Keep Customers in the Age of Digital Disruption.