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19 minutes | 12 days ago
Mission Focus vs Social Impact - The Basecamp Post Explained
When Basecamp CEO Jason Fried suddenly announced that there would be no more political debate allowed in his company’s social media and internal communications, it set off a firestorm of reactions online. Rick Wilson takes a nuanced look at the issue of “mission-focused” vs. “social impact” brands, and reviews new reporting which reveal a more complicated set of variables than meet the eye. Was this a matter of content moderation, or was some criticism simply too uncomfortable for the company to bear?
14 minutes | a month ago
WeWork and the Cult of The Tech Visionary
The recent documentary “WeWork: Or The Making & Breaking Of A $47 Billion Unicorn” by director Jed Rothstein tells the story of former C.E.O. Adam Neumann’s hyperbolic ascendancy and crash. On this audio podcast, Rick Wilson draws the connection between the entrepreneurial megalomania depicted in the film and the real-world moral challenges that every business leader must face. You can also listen to this content the pod platform of your choice at: https://dragonproofbook.com/podcast
36 minutes | a month ago
Navigating Two Decades of Ecommerce - Todd Theodossin - Dragonproof Podcast Episode 37
Ecommerce veteran Todd Theodossin has navigated the challenges that each new era has delivered - from convincing pre-digital manufacturers that online selling was viable, to battling Google’s opaque SEO rules, to holding onto products and content against brutal Amazon ecosystems. These issues inform the current seller environment as we head into a new ecommerce gold rush. Rick Wilson leads a deep dive into one business’ wild ride across 20 years of selling.
27 minutes | 2 months ago
Taking A Fresh Look At Amazon For Established Sellers - Tim Jordan - Dragonproof Podcast Episode 36
Established ecommerce sellers have been trained to fear Amazon and with good reason. Battles over customer data, branding tools, and unstainable margins previously made marketplaces a no-go for ecom businesses with thriving “conventional” online sales. Tim Jordan, host of the AM/PM Podcast and Amazon entrepreneurial guru, joins Rick Wilson to discuss why now is the perfect moment to diversify a sales portfolio, and how to launch on marketplaces while the opportunities are still immense.
16 minutes | 2 months ago
Should We Require Ecommerce Workers To Be Vaccinated? Dragonproof Podcast Episode 35
Rick Wilson explores the legal, moral, and strategic implications of the vaccine rollout on the ecommerce industry. The broadly interconnected global ecosystem which is inherent to all ecommerce makes the issue of vaccination crucial for business leaders to address. What are the responsibilities - and boundaries - for online sellers who require a safe and healthy workforce?
31 minutes | 3 months ago
Why Ecommerce Businesses Succeed - Borsheims Luxury Jewelry - Dragonproof Podcast Episode 34
What kind of thinking drives a business that thrives across generations? Andy Brabec, Ecommerce and Marketing Director for legendary jewelry icon Borsheims, joins the Dragonproof Podcast to share how this 150-yr retail powerhouse leveraged technology in 2020 to stay focused on the emotional connection between customers and products. A concierge-type shopping experience translated seamlessly from flagship store to online, demonstrating how personal service is a key to enduring success. Listen to this episode on Apple Podcasts: https://apple.co/36gHY6v
20 minutes | 3 months ago
What Jeff Bezos’ Retirement Signals About Amazon’s Changing Tides - Dragonproof Podcast Episode 33
When the iconic CEO of the world’s largest online marketplace announces he’s stepping down, every entrepreneur should take note. Rick Wilson, CEO of Miva, Inc., dives into the implications of Jeff Bezos’ surprise retirement for the broader world of independent ecommerce, in this in-the-weeds talk.
24 minutes | 4 months ago
Embracing Expertise - Ecommerce in 2021 - Dragonproof Podcast Episode 32
The life-saving application of online selling technology in 2020 crystallized a long-in-the-making transformation of consumer culture. The question now is, how do we shepherd the ecommerce industry to promote prosperity and wellbeing, in a way that is sustainable, fair, and wise? Rick Wilson explores how expertise, driven by self-reflection, is urgently needed right now by ecommerce businesses and professionals who suddenly find themselves driving the global economy. Listen to this episode on Apple Podcasts: https://apple.co/36gHY6v
40 minutes | 5 months ago
2020 Ecommerce Year In Review Part 2 - Dragonproof Podcast Episode 31
Rick Wilson looks at July through December 2020 in his review of the year’s important ecommerce themes. Ecommerce professionals grappled with a public health crisis, how to respond to massive social justice protests, colossal logistical challenges, the effects of the video conferencing boom, and the need to anticipate wild shifts in consumer behavior. In this episode, Rick revisits several inspiring conversations with show guests thru the second half of the year. Listen to this episode on Apple Podcasts: https://apple.co/36gHY6v
46 minutes | 5 months ago
2020 Ecommerce Year In Review Part 1 - Dragonproof Podcast Episode 30
The devastating impacts of 2020 upon our collective health and economy will be studied for years to come - but one of the more positive stories of this year has been the solidification of ecommerce as a primary driver of American business. Across more than 2 dozen podcast episodes, Rick Wilson has explored the challenges of running an ecommerce business in 2020 in real-time - illuminating a true coming of age for an industry which has become a critical lifeline for sellers and consumers alike. This special 2-part episode revisits the month-by-month evolution of the year from today’s perspective. Listen to this episode on Apple Podcasts: https://apple.co/36gHY6v
40 minutes | 6 months ago
The Post-Election Economy: Ecommerce in 2021 - Dragonproof Podcast Episode 29
Sellers – like all Americans – are understandably weary after a long, challenging year, capped off by the 2020 election cycle. As we approach the holidays and a new economy in 2021, Rick Wilson speaks with audience-favorite ecommerce guru John Lawson about the sustainability of 2020’s industry growth, the long-term impact of trade wars, and the enduring power of social connections between buyer and seller.
16 minutes | 7 months ago
Good Disruption: The Gift of Ecommerce - Dragonproof Podcast Episode 28
The holiday shopping season is always a disruptive event for online sellers - and in 2020, the added global disruptions brought on Covid have heightened consumers' collective need for products and services that bring solace, humanity, and hope. There is no more precious object in one's home than a family photo. We turn to these emblems of memories, experiences, and good emotions during times of stress and to celebrate all that we love. That's why ScanMyPhoto's unique photo digitization services are such a hit during holiday shopping seasons, and never more so than in 2020. In this episode, Mitch Goldstone of ScanMyPhotos.com joins Rick Wilson for an update on how this business is preparing for the "good disruption" of the upcoming holiday period. For more information, please visit https://www.ScanMyPhotos.com To see the New Yorker illustration referenced, visit https://www.newyorker.com/cartoon/a24112 Listen to this episode on Apple Podcasts: https://apple.co/36gHY6v
9 minutes | 7 months ago
5 Steps To Restructuring Business Ahead of Holiday 2020 - Dragonproof Podcast Episode 27
“Restructuring” is a form of bankruptcy which reorganizes a business - but all businesses can apply these principles to guard against unplanned stresses. This constructive quick take shares the 5 key ways any business can apply those same concepts to protect against major disruption.
31 minutes | 7 months ago
The Dragonproof Walkabout Part 4: Performance Review - Dragonproof Podcast Episode 26
More of a late summer "spring training" than a vacation, Rick shares how lessons learned over the past month of working travel are perfect preparation for the intense months to come. With the most unique and challenging holiday season in ecommerce history approaching, against a backdrop of Covid and the election, it's the right time to assess how we can leverage technology to streamline, stay safe, and succeed.
28 minutes | 8 months ago
Running A Business From Places Unknown - Dragonproof Podcast Episode 25
With the major release of Miva 10 software imminent, Rick juggles the round-the-clock demands of the rollout with his freewheeling, in-progress road odyssey. Here's the hat trick: how do you break free from stagnation/status quo, while simultaneously being a grounded, helpful, authoritative leader? This week, the dispatch from the RV!
28 minutes | 8 months ago
The Dragonproof Walkabout Part 2: Moving The Energy - Dragonproof Podcast Episode 24
This week, Rick shares impressions and experiences of his "walkabout" - using a work-from-the-road adventure to clear lockdown stagnation and explore new ways of working/living. The back half of 2020 continues to challenge us on every front - public health, economic distress, and emotional wellbeing. Conditions are shifting rapidly, but many of us still feel stuck. How can we "move the energy" in our own lives and businesses in a way that's healthy, invigorating, healing, reorienting, and safe?
26 minutes | 8 months ago
The Dragonproof Walkabout Part 1: Taking your business on the road - Dragonproof Podcast Episode 23
The sudden shift to remote work in all kinds of businesses means more freedom to live and work anywhere. Rick Wilson is getting ready to flex that freedom with a "working walkabout" - a multi-state road adventure while simultaneously getting the job done. In part 1 of a series, Rick shares his goals and preparation for the trip. Stay tuned for more updates from beautiful spots throughout the West.
20 minutes | 9 months ago
We Are All "Content Creators" Now: Communication and Leadership Post-2020 - Dragonproof Podcast Episode 22
Business communication during Covid has undergone a sea change. While at first we all tried to replicate the in-person experience of meetings, conventions, and live events, it's becoming clear that producing high quality content which engages and entertains will now be one of the key roles of every business. No longer relegated to marketing/social media, "content" now increasingly describes the way we manage teams, share ideas with peers, and serve clients. Rick Wilson spoke with Retail Global CEO Phil Leahy, mastermind of complex, tech-driven conferences like Mivacon Digital Day. These events now must adapt to long-in-the-works communication trends which have fully crystallized in 2020. For more information about Phil Leahy and Retail Global, please visit: https://retailglobal.com/speakers/phil-leahy/ For free access to the full content of Mivacon Digital Day as referenced in the episode, please visit: https://mivacon20.com/session-recordings
24 minutes | 9 months ago
MivaCon, Memories, and Magic! Why Great People = Great Business - Dragonproof Podcast Episode 21
As professional conferences and trade shows go digital to protect public safety in 2020, an important aspect of these events must be championed - the human, interpersonal connections that are made there by co-workers and peers. On this special episode of the Dragonproof Podcast, Rick Wilson calls up 2 beloved veterans of Miva's annual MivaCon gathering, to chat about some of their favorite memories and the people they've met along the way. Guests Leslie Kirk and Bruce Golub, each ecommerce maestros who have helped businesses reach new heights of success, prove why our humanity, technology, and business success always fuel one another. For more information about MivaCon Digital Day 2020, please visit: https://mivacon20.com
19 minutes | 10 months ago
Unlocking Strategic Opportunities In Business and Life - Dragonproof Podcast Episode 20
Great leaders in business often stifle their own well-being in favor of company goals. But as Rick Wilson explores in the latest Dragonproof pod, excellent leadership and thoughtful self-care fuel one another for the great benefit of both. "Strategic opportunities" are not limited to market positioning & mergers - often the greatest gift our businesses give us is the ability to heal ourselves.
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