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People will not warm to your words if you don’t appeal to their hearts. Have you ever met someone that you instantly liked?  Or have you ever met someone that immediately rubbed you the wrong way?  Of course you have. For whatever reason, that other person did not know how to establish rapport with you.  And their lack of rapport ... Read More

“No one person is indispensable, but all people are important.”William Dale Crist, business advisor   A short time ago, a plant manager told his workforce, “Doing it right is no excuse for not meeting the schedule.” I wonder what kind of tone that plant manager was establishing in his organization. A tone of competence or incompetence? An advertising director told ... Read More