61 minutes | Aug 22, 2019

25. Juliette Melton of The New York Times

In this episode of Dollars to Donuts I speak with Juliette Melton, Director of User Insight and Strategy at The New York Times. We talk about updating the old “design research” label, user research in a journalism culture, and the role of coaching. I think that researchers can bring a kind of brightness into a space and a kind of optimism for a team and a sense that we can learn these things together. It’s a bit intangible as a quality, but when we bring on new researchers that’s really something we look for. Like is this person someone who is excited about making connections across an organization? Excited to share what we’re doing? There’s something about bringing energy into research which I think is really important. – Juliette Melton Show Links
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