27 minutes | Aug 23, 2021

3. Colin Shaw: How To Increase Employee Engagement To Deliver Customer Excellence

What does employee engagement mean? How do you motivate others to deliver customer excellence?  Is it a good or bad idea to tie NPS & customer satisfaction results to employee bonuses? How does behavioral science impact CX? Stacy Sherman answers these questions with CX Pioneer and 7-time author, Colin Shaw. You'll likely want to play this episode twice to get all the actionable tips shared. Learn more about Colin Shaw at: beyondphilopshy.com Stacy Sherman at: doingcxright.com  
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